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Reviews of Hampton Inn by Hilton Toronto Airport Corporate Centre

2.5 out of 5
Hampton Inn by Hilton Toronto Airport Corporate Centre
5515 Eglinton Ave West, Toronto, ON

Reviews

8.6

Excellent

Rating 10 - Excellent. 739 out of 1288 reviews" "
Rating 8 - Good. 359 out of 1288 reviews" "
Rating 6 - Okay. 85 out of 1288 reviews" "
Rating 4 - Poor. 40 out of 1288 reviews" "
Rating 2 - Terrible. 65 out of 1288 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Irma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice building, well kept. And the price is just right. Thanks
Stayed 1 night in Apr 2024

10/10 Excellent

Allan, St Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

SUSAN

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was great!! Staff helpful. Transportation very reliable Would definitely be my only hotel while staying in Toronto
Stayed 1 night in Apr 2024

10/10 Excellent

Kehinde

Stayed 1 night in Apr 2024

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better breakfast options
Stayed 3 nights in Apr 2024

10/10 Excellent

borden

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and organized.
Stayed 1 night in Apr 2024

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Natalie

Travelled with family and small children
Liked: Amenities
Great staff!!
Stayed 1 night in Mar 2024

8/10 Good

william

No free bottle water upon check. Coffee and hot water pots were empty. On check in and check out
Stayed 1 night in Apr 2024

6/10 Okay

Megan

Travelled with family
Disliked: Amenities
The info I read said there was a 24hr shuttle, no where did it indicate that you had to call and request that shuttle for a pick up, so we waited at the airport for a while before asking another shuttle where ours would come and he told us to call the hotel to request. The shuttle was very dirty, the driver was abrupt and the music was loud. At the hotel staff were kind and the room was fine, a dated building with wear showing. One of our card keys did not work. The shuttle for the morning only ran on the hour, so we had to leave either very early or a bit later than we would have liked to get to the airport.
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay
Stayed 1 night in Mar 2024

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport. Clean. Great staff. Good complimentary breakfast and free parking
Stayed 1 night in Mar 2024

8/10 Good

Indrina

Stayed 1 night in Mar 2024

10/10 Excellent

Floriane, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, easy access by car, free parking on site.
Stayed 1 night in Mar 2024

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, and airport shuttle was quick and convenient.
Stayed 1 night in Feb 2024

10/10 Excellent

Pramod Maruti

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good including staff and facilities.
Stayed 3 nights in Feb 2024

2/10 Terrible

Chad

Stayed 1 night in Feb 2024

8/10 Good

arlene

Liked: Cleanliness, staff & service, property conditions & facilities
There is no diningroom to have a meal, which will be a reason to not go back. Food options are to order in, or bring in take out...not great for seniors that don't have the means to do that...... a light help yourself breakfast with various options was included which was sufficient.
Stayed 1 night in Feb 2024

6/10 Okay

MaryAnn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed on the seventh floor, which is the top floor, and the exhaust fumes from something are really quite bad. Also, we booked through Expedia rather than directly with the hotel, and we thought that our parking for the week while we were away would be included. Not only was it not included, it was not even available. Not sure who the onus is on in that regard.
Stayed 1 night in Feb 2024
Response from Hanan Labib - Front Office Manager on 23 Feb 2024
Thank you for your feedback. Please note extended parking has to be booked by package. As your reservation was via third party just for 1 night stay the parking of that night is included. For future reservation you may consider an extended parking package. I am sorry to hear that you experienced exhaust fumes we would have been very happy to change the room for you if you had let us know .We appreciate your positive comments regarding the staff and the cleanliness.Looking forward to welcoming you soon again.

10/10 Excellent

Ron

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Raquel Pangan -Front Office Supervisor on 26 Feb 2024
Dear Valued Guest,Thank you for taking the time to give us good review, I am glad you enjoyed your stay. We look forward to welcoming you back on your next visit to Toronto.

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located close to the airport. Hot Breakfast included. Friendly staff.
Stayed 2 nights in Feb 2024

10/10 Excellent

PAULINE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle from and to the airport is very convenient. We used it to go and to come back to hotel. Staff is very nice & made us feel welcome & made sure we were satisfied with everything. Hotel was very close to the airport, beds and rooms are comfortable, very clean. Shower was very nice also.
Stayed 1 night in Feb 2024
Response from Raquel Pangan -Front Office Supervisor on 26 Feb 2024
Dear Valued Guest,Thank you so much for providing us with such a great review. We are very happy that you have enjoyed your time at our hotel. It was truly a pleasure to have you with us. We hope that we will see you once again in the near future.

6/10 Okay

Joyce

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Jo-Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleased
Stayed 1 night in Feb 2024
Response from Raquel Pangan -Front Office Supervisor on 26 Feb 2024
Dear Valued Guest,Thank you for taking the time to provide us good review, we are so thrilled to hear that you enjoyed your stay with us. Thank you for choosing Hampton by Hilton Toronto Airport Corporate Centre and we look forward to welcoming you back!

8/10 Good

Helen

Stayed 1 night in Feb 2024

10/10 Excellent

Richard Micheal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there very briefly, arriving later Eve and leaving early morning. All facilities we saw and/or used were very fine. We liked our room and our breakfast.
Stayed 1 night in Feb 2024
Response from Raquel Pangan -Front Office Supervisor on 26 Feb 2024
Dear Valued Guest,Thank you for your positive review! We are happy to hear you enjoyed your overall experience. We look forward to welcoming you back to Toronto.

10/10 Excellent

Steven, Garson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here ❤️
Stayed 1 night in Jan 2024

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Geng

Stayed 1 night in Dec 2023

10/10 Excellent

Steven, Garson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here several times now, absolutely love here
Stayed 1 night in Dec 2023

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Daniel

Stayed 1 night in Nov 2023

10/10 Excellent

Kenson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Keenan, Devon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great for a overnight stay. Shuttle was quick and courteous!
Stayed 1 night in Nov 2023

10/10 Excellent

Jeff

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mississauga work trip
Always happy with this hotel. Super comfy beds, great breakfast, and I love the bar next door, Irish Shebeen! Will definitely be back!
Stayed 2 nights in Nov 2023

8/10 Good

Sami

Stayed 1 night in Nov 2023

8/10 Good

Shawn

Stayed 1 night in Oct 2023

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Best accessible room I've ever had. I am in a wheelchair and the room and facility were excellent.
Stayed 3 nights in Oct 2023
Response from Raquel Pangan -Front Office Supervisor on 20 Oct 2023
Dear Valued Guest,Your feedback is important to us, and we really appreciate the time you spent on completing our survey. I am very glad to hear that you have enjoyed your stay with us. Thank you for choosing Hampton Inn by Hilton Toronto Airport Corporate Centre and we look forward to welcoming you back!

10/10 Excellent

Carrol MoonShadow

Stayed 1 night in Oct 2023

4/10 Poor

Richard

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Heating/airconditioning unit very loud. Breakfast buffet unappetizing and very limited. Could not reach hotel by phone for shuttle pickup.Noisy. Unpleasant experience, would never stay there again.
Stayed 1 night in Oct 2023
Response from Raquel Pangan -Front Office Supervisor on 18 Oct 2023
Dear Valued Guest,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are sincerely sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We have also gone ahead and taken action with the departments involved to ensure these issues do not re-occur. We hope you will consider staying with us in the future and allow us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.

8/10 Good

Clyde

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the airport to get to the train station!
Stayed 7 nights in Sep 2023
Response from Raquel Pangan -Front Office Supervisor on 16 Oct 2023
Dear Valued Guest,..Thank you for taking time to give us feedback on your recent stay. Thank you for the compliments on our service. The Hampton Team is looking forward to welcoming you back in the future.Have a great day!

8/10 Good

Miles

Business traveller
Liked: Cleanliness, staff & service
I would have appreciated some note in the booking confirmation that indicated the shuttle was only by request. When I arrived I waited for a long time assuming the shuttle would be along shortly as many I saw were running continuously. It's no problem to call ahead but if I see 24hr shuttle service and many are coming and going on a schedule, I assume that mine is too.
Stayed 1 night in Oct 2023

10/10 Excellent

EDMUND

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect Hotel
Amazing hotel. Very clean, rooms are neat and the beds are very comfortable. Breakfast is amazing. I would go back in a heart beat.
Stayed 3 nights in Oct 2023

10/10 Excellent

Safia

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shuttle service to and from airport is every hour. I don't know if you need to call them to let them know if you are waiting at airport. They weren't listed on the shuttle board, so called another Hilton Hotel and had them call our hotel to tell them we had been waiting for 40 minutes.
Stayed 1 night in Oct 2023

10/10 Excellent

Joanne

Travelled with partner
Good place to stay. East parking. Good breakfast
Stayed 1 night in Sep 2023
Response from Raquel Pangan -Front Office Supervisor on 2 Oct 2023
Dear Valued Guest,Thank you for your positive review! We are happy to hear you enjoyed your overall experience. We look forward to welcoming you back to Toronto.

6/10 Okay

Alison

Travelled with family
Liked: Staff & service
Excellent font desk - very helpful! Made sure my elderly other had an accessible room.
Stayed 1 night in Sep 2023
Response from Raquel Pangan -Front Office Supervisor on 28 Sept 2023
Dear Valued Guest,Thank you for your positive review. We are happy you have enjoyed your stay at Hampton by Hilton Toronto Airport Corporate Centre. We are looking forward to welcoming you back in the future.Have a great day!