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Crowne Plaza Toluca Lancaster, an IHG Hotel

4.0 star property
Upscale hotel with full-service spa and free local area shuttle

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

Crowne Plaza Toluca Lancaster, an IHG Hotel

Photo gallery for Crowne Plaza Toluca Lancaster, an IHG Hotel

Restaurant
Exterior
Exterior
Minibar, in-room safe, desk, soundproofing
Exterior

Overview of Crowne Plaza Toluca Lancaster, an IHG Hotel

Reviews
8.8

Excellent

Popular amenities

  • SpaSpaSpa
  • Breakfast availableBreakfast availableBreakfast available
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry
  • GymGymGym
The price is £102
Price available on 26/4/2024

Explore the area

Map
Paseo Tollocan Oriente No 750, Toluca, MEX, 52170
  • Popular LocationLa Tromperia Tollocan2 min walk
  • Popular LocationMcDonald's2 min walk
  • Popular LocationPlaza Sendero Toluca3 min drive
  • Popular LocationToluca Convention and Exhibition Center5 min drive
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Room options

View all photos for Suite, 1 Bedroom (Two-story)

Room amenity

Suite, 1 Bedroom (Two-story)

Highlights

Separate dining area
Soundproofed
Air conditioning
Separate bedroom
Hairdryer
Private bathroom
Coffee/tea maker
Minibar
  • 258 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Minibar, in-room safe, desk, soundproofing

Premium Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Hairdryer
Private bathroom
Coffee/tea maker
Minibar
Cable/satellite channels
Desk
  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Low Floor)

Minibar, in-room safe, desk, soundproofing

Standard Room, 1 King Bed (Low Floor)

Highlights

Soundproofed
Air conditioning
Hairdryer
Private bathroom
Coffee/tea maker
Minibar
Cable/satellite channels
Desk
  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Minibar, in-room safe, desk, soundproofing

Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Hairdryer
Private bathroom
Coffee/tea maker
Minibar
Cable/satellite channels
Desk
  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Minibar, in-room safe, desk, soundproofing

Junior Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Hairdryer
Private bathroom
Coffee/tea maker
Minibar
Cable/satellite channels
Desk
  • 237 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Minibar, in-room safe, desk, soundproofing

Standard Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Hairdryer
Private bathroom
Coffee/tea maker
Minibar
Cable/satellite channels
Desk
  • 237 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Minibar, in-room safe, desk, soundproofing

Standard Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Hairdryer
Private bathroom
Coffee/tea maker
Minibar
Cable/satellite channels
Desk
  • 237 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Queen Beds

Minibar, in-room safe, desk, soundproofing

Premium Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Hairdryer
Private bathroom
Coffee/tea maker
Minibar
Cable/satellite channels
Desk
  • 215 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible

Minibar, in-room safe, desk, soundproofing

Standard Room, 1 King Bed, Accessible

Highlights

Soundproofed
Air conditioning
Hairdryer
Private bathroom
Coffee/tea maker
Minibar
Cable/satellite channels
Desk
  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Minibar, in-room safe, desk, soundproofing

Suite

Highlights

Soundproofed
Air conditioning
Hairdryer
Private bathroom
Coffee/tea maker
Minibar
Cable/satellite channels
Desk
  • 215 sq ft
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room

Minibar, in-room safe, desk, soundproofing

Standard Room

Highlights

Soundproofed
Air conditioning
Hairdryer
Private bathroom
Coffee/tea maker
Minibar
Cable/satellite channels
Desk
  • 215 sq ft
  • Sleeps 2
  • 1 Single Bed

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About the area

Toluca

Located in Toluca, Crowne Plaza Toluca Lancaster, an IHG Hotel is in the city centre and near the airport. Nemesio Díez Stadium and Calixtlahuaca are local landmarks, and the area's natural beauty can be seen at La Marquesa National Park and Nevado de Toluca National Park. Modelo Museum of Science and Industry (MUMCI) and The Cosmovitral are also worth visiting.
Visit our Toluca travel guideOpens in a new window

What's nearby

  • Plaza Sendero Toluca - 3 min drive
  • Toluca Convention and Exhibition Center - 5 min drive
  • Galerias Toluca - 5 min drive
  • San Carlos Golf Club - 6 min drive
  • Galerias Metepec Shopping Center - 8 min drive

Getting around

  • Toluca, Estado de Mexico (TLC-Toluca Intl.) - 14 min drive

Restaurants

  • McDonald's - 2 min walk
  • Cafe23 - 18 min walk
  • Fisher's - 7 min walk
  • Barbacoa de hoyo "Los Reyes - 13 min walk
  • Culichioso - 4 min walk

About this property

Crowne Plaza Toluca Lancaster, an IHG Hotel

Upscale hotel in the business district
At Crowne Plaza Toluca Lancaster, an IHG Hotel, you can look forward to a corner/local shop, a terrace and dry cleaning/laundry services. Treat yourself to a massage, a body treatment or a facial at the on-site spa. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar and a 24-hour health club.
You'll also enjoy the following perks during your stay:
  • Free self-parking
  • Buffet breakfast (surcharge), a free local area shuttle and a local area shuttle
  • A TV in reception, a banquet hall and a front desk safe
Room features
All 113 rooms offer comforts such as 24-hour room service and air conditioning, as well as thoughtful touches such as free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Cable channels, coffee/tea makers and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle up to 10 km
  • Area shuttle
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM–11:30 AM for a fee: MXN 270 for adults and MXN 270 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour health club
  • Billiards/pool table
  • Full-service spa
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (3,907 square foot of space)
  • Meeting room

Outdoors

  • Terrace

Full-service spa

  • Body treatments
  • Facials
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Banquet hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: MXN 800
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 800.00

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately MXN 270 for adults and from MXN 270 for children
  • Early check-in fee: MXN 800 (subject to availability)
  • Late check-out fee: MXN 800.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Lancaster
Crowne Plaza Lancaster Hotel
Crowne Plaza Lancaster Hotel Toluca
Crowne Plaza Lancaster Toluca
Crowne Plaza Toluca
Crowne Plaza Toluca Lancaster
Lancaster Toluca
Crowne Plaza Lancaster Toluca Hotel Toluca
Crowne Plaza Toluca Lancaster Hotel
Crowne Plaza Toluca Lancaster
Crowne Plaza Toluca Lancaster an IHG Hotel

Frequently asked questions

Is Crowne Plaza Toluca Lancaster, an IHG Hotel pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Crowne Plaza Toluca Lancaster, an IHG Hotel?

As of 19 Apr 2024, prices found for a 1-night stay for 2 adults at Crowne Plaza Toluca Lancaster, an IHG Hotel on 26 Apr 2024 start from £102.06, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Crowne Plaza Toluca Lancaster, an IHG Hotel?

Self-parking is free at this property.

What time is check-in at Crowne Plaza Toluca Lancaster, an IHG Hotel?

Check-in start time: 3:00 PM; check-in end time: midnight. Early check-in is available for a fee of MXN 800 (subject to availability).

What time is check-out at Crowne Plaza Toluca Lancaster, an IHG Hotel?

Checkout is at noon. Late checkout is available for MXN 800.00 (subject to availability).

Where is Crowne Plaza Toluca Lancaster, an IHG Hotel located?

Located in the heart of Toluca, this spa hotel is 1.9 mi (3 km) from Plaza Sendero Toluca and 2.1 mi (3.4 km) from Toluca Convention and Exhibition Center. San Carlos Golf Club and Town Square Metepec are also within 6 miles (10 km).

Crowne Plaza Toluca Lancaster, an IHG Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 137 out of 221 reviews" "
Rating 8 - Good. 61 out of 221 reviews" "
Rating 6 - Okay. 8 out of 221 reviews" "
Rating 4 - Poor. 3 out of 221 reviews" "
Rating 2 - Terrible. 12 out of 221 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Dalila

Disliked: Staff & service
People at the front desk don't go above and beyond to accommodate patients. We got there earlier to check in and they made us wait until the check in time. many hours.
Stayed 1 night in Feb 2024

2/10 Terrible

Ariana

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay at this hotel as it's the closest to my sister's home in Toluca. This time, we requested a date change from Dec 24 to Dec 25. According to Expedia, the hotel management agreed to the change without penalties and made the respective notes manually but by the time we arrived on Dec 25 at 10 pm they said they had no records of the change and the manager was not aware at all. Interestingly, their front desk person did say she received the call from Expedia and directed them to management. At this point, the hotel didn't offer any options but to make a new reservation at their current rate. Since we couldn't afford that, we drove back home two hours away, at 11 pm on Christmas. This is not the first time we have had issues with management here, a year ago $700 USD disappeared from the hotel room and the manager did not provide any support or help to find the person responsible. Be careful! Their customer service is the worst.
Stayed 1 night in Dec 2023

10/10 Excellent

Cesar Alejandro

Stayed 2 nights in Oct 2023

10/10 Excellent

Harold

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price, location and condition, very convenient. Thank you
Stayed 1 night in Sep 2023

10/10 Excellent

KURIAN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best staff
Stayed 4 nights in Jul 2023

8/10 Good

Archivaldo

Liked: Cleanliness, staff & service, property conditions & facilities
clen and nice
Stayed 1 night in Jun 2023

10/10 Excellent

LUIS

Stayed 1 night in May 2023

2/10 Terrible

KURIAN

Business traveller
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The staff was not good
Stayed 7 nights in May 2023

10/10 Excellent

Gayle Ann

Stayed 1 night in Apr 2023

10/10 Excellent

Cesar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023