Ratings based on 177 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
88% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller

Al acart approach to necessities.

Posted 26-May-2015
Pros: Comfortable mattress
Cons: Extremely limited breakfast! They should at least offer decaf coffee.
Location: Convenient location
Nice quiet room with a good bed. However cleanliness in the bathroom was an issue and we had to ask for hair dryer and coffee maker. Very basic TV.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Ohio

One Great Experience

Posted 12-May-2015
Pros: The convience of being able to save money on food and cook in.
Cons: cleaning of the reclining chair.
Location: all kinds of eatery and shopping....wonderful location easy access to highway.
everything was in a timely matter i didn't have to wait thank you expedia, not to mention the hotels quick response. it was like a effiency apartment. nice reclining chair, the bed was every so comfortable. Hated i missed the to go breakfast, but i was loving the comfort of the bed. my favorite was the full size refrigerator.....with the stove top counter. I could save money and eat in. the atmosphere was very pleasant. Location right at the highway very convenient..... I will look for Extended Stay where ever i travel. Thank you Extended Stay for a great hotel experience . Oh, i forgot me and my husband had a smokers room you could not tell, the room reeked no smoke. we both enjoyed our stay!!! A+ for Extended Stay.....
Comment from Hotel Management
20-May-2015 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. I am thrilled to read that your stay was such a great experience for you. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Huntington Woods, MI

Mixed opinion with both highs and lows

Posted 13-Apr-2015
Pros: Nice spacious and quiet room where we slept well.
Cons: Better customer service from the staff. Some way to get a nicer breakfast from a hotel with this star rating.
Location: A good location on the west side of Toledo with easy access to restaurants and shopping. Close to the airport. A bit far away from most attractions.
I have a mixed opinion about this hotel. On the plus side, the room was spacious, clean, quiet, and comfortable. My spouse and I had a good nights sleep. I consider this to be the main function for a hotel and am giving the hotel a four for this reason. The first negative was the staff. We both felt that they didn't want to be there. We didn't get a two day room key when we checked in and had to get it revalidated for the second day. The clerk at the desk didn't say sorry for the inconvenience. I expected a better breakfast from a hotel with this star rating than the "grab and go" offerings" though I realize that the hotel didn't included a breakfast room since it's an extended stay facility. Breakfast wasn't available on the first day when we came down 45 minutes after its advertised start but then arrived quickly when we complained. I also don't like to be hit up for more money to purchase a faster Internet connection.
Comment from Hotel Management
21-Apr-2015 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know that our grab-and-go breakfast was not fully stocked during the entire advertised hours and that our staff did not exceed your service expectations. We are sorry for these issues, but are happy to read that we provided you with a spacious, clean and comfortable hotel room during your stay. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
4 out of 5
Recommended
for Everyone
by A verified traveller

Convenient

Posted 13-Mar-2015
Cons: Stock the breakfast cabinet with a little variety.
The hotel was convenient to shopping, food, and the expressway. The room was clean and comfortable. I was awakened around 6am to a weird loud clicking noise that I was unable to locate or identify even after getting up to investigate. I could also hear neighboring guests as they moved around in their rooms, so the walls are thin! The grab & go breakfast bar was not very stocked and I had hoped for juice rather than just coffee/tea.
Comment from Hotel Management
01-Apr-2015 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know that our grab-and-go breakfast was not fully stocked at all times. We are sorry for this issue, but are happy to read that we provided you with the ease and convenience of local shopping and that your room was clean and comfortable. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
1 out of 5
by A verified traveller

Look for another place

Posted 02-Mar-2015
The room was smelly, the sink was clogged and the peraon at the front desk came over to unclog it with a rubber plunger and couldnt. Never cleaned the sink after he used the plunger. The drawers had crumbs and hairs in them. The carpet was dirty with stains. The sheets would come off the mattress when you moved in bed. There's no way they cleaned our sink, otherwise, they would have known it was clogged. It was a dirty place and i would not go back.
Comment from Hotel Management
24-Mar-2015 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room was not up to standard. To prevent this from happening again, I will bring your issues to the attention of my housekeeping staff to ensure that they are cleaning rooms properly and checking the functionality of the plumbing every time they clean the rooms. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
5 out of 5
Recommended
for Families
by Lawrencefrom Chicago

A good choice

Posted 01-Jan-2015 on Hotels.com
I have stayed at Extended stay America many times. On the whole they are all good. This one was certainly worth the cost.
2 out of 5
by A verified travellerfrom Van Buren, AR

You get what you pay for

Posted 10-Dec-2014
This is an extended stay hotel that you have to check out the necessities for cooking and eating in the room. The refrigerator and microwave are showing age in the form of rust. The linens are are thread bare and they don't use fabric softener on the towels. The floor was more comfortable than the bed.
Comment from Hotel Management
16-Dec-2014 by Manager, Hotel Management
Bill - Thank you for taking the time to tell us about your experience. We are very disappointed to hear that your room and our customizable kitchen packs did not meet your expectations. In an effort to provide our guests with the cleanest kitchenware possible, we store our items in a sterile environment and deliver them to your room upon request. We will review your comments with our front desk staff to ensure we are fully explaining our available amenities to our guests during check-in. We will also thoroughly inspect our rooms to make sure they are meeting our high standards moving forward. Thank you again for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Indiana

Clean hotel

Posted 03-Dec-2014
Pros: Cleanliness
Cons: ok got what we expected
Location: GPS got confused with Wyndham that had the same apparent address
My wife wants a clean motel above all else and this was. Big room, nice appliances. Grab and go breakfast is just that.
Comment from Hotel Management
05-Dec-2014 by Manager, Hotel Management
I want to thank you for taking the time to post an exceptional review of your stay. I'm so pleased to hear that you found our hotel to be very clean and comfortable for your stay with us. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
2 out of 5
Recommended
for Families
by Teresa Rfrom Florida

Extended Stay....I don't think so!

Posted 03-Dec-2014 on Hotels.com
This hotel was definitely not what I was expecting and we will never stay here again. I assumed since it had "Extended Stay" in the name that there would be some nice amenities here but I was completely wrong. Their "continental breakfast" was served on a 4 ft. credenza at the front desk where you check in....needless to say it was a joke! There weren't any dishes in the room at all even though there was a full kitchen....you had to go to the front desk and ask for whatever dishes you needed which was very inconvenient. There were all of 12 channels to choose from on the television with 5 being ESPN and not everybody is a sports fan. There was no pay-per-view or DVD player so you couldn't order movies or go rent any. The only thing the remote did was power on the tv, change channel and volume up or down. There was no tv guide to let you know what was on or scheduled to come on. When I asked about this at the front desk, they said that they had some cheap satellite programming that nobody had ever heard about. If you wanted a coffee maker you had to go to the front desk and request one. It would surprise me that anyone would stay here for an extended amount of time! I would definitely spend a little bit more and stay somewhere nicer....believe me it's worth it!
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Lima, Oh

Extended Stay - Airport Hwy

Posted 13-Oct-2014
Pros: Convenient to highway. Nice room layout. Nice size tv with decent cable. Big fridge. microwave, stove. Everything worked.
Cons: Some item's you have to get from front desk, which is ok, but item should work. A hair dryer they gave us would work for about a minute then turn off.
Location: Sets by freeway. Restaurant next door. Shopping center strip mall across the highway. Gander Mountain at the entrance to the motel.
Went to Toledo on a business trip and we decided to stay at the Extended Stay in Holland by recommendation. Booked the stay on line at Expedia, good rate and close to where we needed to be. Close to restaurant's, gas, shopping and the highway.
Comment from Hotel Management
25-Apr-2015 by Manager, Hotel Management
Charlie - I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you found our hotel to exceed your expectations and that we were able to provide you with a "home away from home" feeling. Still, I am sorry to hear that you had issues with the hair dryer that was provided for you. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.