Ratings based on 152 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
88% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Business Travellers
by A verified traveller

Clean; good for a quick sleep and an early start

Posted 20-Jul-2014
Strangely, there were no dishes in the room (no courtesy glasses), but it was a simple matter of contacting the front desk to get some. Apparently this is just their policy. They will bring a whole set (plates, silverware, etc) of dishes to your room if you ask though. Full kitchen was nice to have including a full size fridge. Clean, quiet, comfortable. Would recommend.
Comment from Hotel Management
24-Jul-2014 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that we provided you with a clean, quiet, comfortable stay. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
3 out of 5
for Overnight Stay Before Destination
by MJ from Holland, Ohio

Slept Well

Posted 27-May-2014 on Hotels.com
Upon arriving - in the lobby were children running, playing and screaming. :-( This was not the welcome that I wanted after 5 hours of driving. There are no automatic doors, so I struggled with my baggage, the halls smelled of tobacco smoke, but the desk clerk was kind, helpful and knowledgeable. My room was clean and comfortable.
Comment from Hotel Management
09-Aug-2014 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. I am so glad that you found your room to be clean and comfortable. Still, I apologize for the noise in our lobby upon your arrival to the hotel. This is something we are looking into and will work to minimize moving forward. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
5 out of 5
for Families
by Lyn from Michigan


Posted 20-May-2014 on Hotels.com
Hotel staff was very courteous and helpful; positioning of items in our room was the best yet! Table with two chairs between the bed and the kitchen allowed us a perfect spot to play cards before devotions at bedtime. Comfortable after a day of travel and very relaxing. I hope we get a chance to stay here again.
Comment from Hotel Management
02-Aug-2014 by Manager, Hotel Management
Lyn - I appreciate you taking the time to write a review of your experience at our hotel. Thank you for the kind comments you had about our staff and your room. We hope we have the opportunity to see you again in the future.
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 12-May-2014 on Hotels.com
2 out of 5
by jay from Cleveland, OH

Not a clean Hotel

Posted 11-May-2014
Pros: Location
Cons: Better cleaning and updating
Needs serious updating not only the roof. Not a clean hotel
Comment from Hotel Management
13-May-2014 by Manager, Hotel Management
Jay - Thank you for taking the time to write a review of your stay. I sincerely apologize for your experience including the level of cleanliness in your room. In response to your feedback, I will meet with the staff to review our cleaning procedures to ensure your experience is not repeated. Your feedback regarding our overall accommodations is greatly appreciated and it will help us in our efforts to continually improve our hotel. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future!
3 out of 5
for Business Travellers
by Wayne from Columbus

Fast trip

Posted 23-Apr-2014 on Hotels.com
We were in the area to pick up our kids after spring break. Before leaving we found an old pop bottle under the bed. We told the manager about it. Not something we should find in a hotel room that we didn't have.
4 out of 5
for Couples
by Joe from Holland

Posted 22-Apr-2014 on Hotels.com
Nice place for a get away. Bathtub could have been bigger.
4 out of 5
for Everyone
by Brad from Indiana

Uncle Brad's Words

Posted 15-Apr-2014
Good facility. Other then the construction workers smoking in their rooms the facility is clean and all the staff were friendly and courteous. I'd stay again if the need arises.
5 out of 5
by Joe from Holland,Ohio


Posted 08-Apr-2014 on Hotels.com
I would like to see a better breakfast
4 out of 5
for Personal Event
by Penny from Tn

Not bad at all

Posted 04-Apr-2014 on Hotels.com
Very satisfactory. The hotel was surprisingly clean. The non smoking rooms are really smoke smell free. I can stay in this hotel for several days not a problem at all.
Comment from Hotel Management
26-Jun-2014 by Manager, Hotel Management
Penny - I want to thank you for taking the time to post a review of your stay. It's great to hear that you had an excellent stay with us. We pride ourselves on the cleanliness of our rooms and are glad that we could provide you with a "home away from home" experience. The staff and I look forward to welcoming you back in the future!