Ratings based on 169 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
89% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom Van Buren, AR

You get what you pay for

Posted 10-Dec-2014
This is an extended stay hotel that you have to check out the necessities for cooking and eating in the room. The refrigerator and microwave are showing age in the form of rust. The linens are are thread bare and they don't use fabric softener on the towels. The floor was more comfortable than the bed.
Comment from Hotel Management
16-Dec-2014 by Manager, Hotel Management
Bill - Thank you for taking the time to tell us about your experience. We are very disappointed to hear that your room and our customizable kitchen packs did not meet your expectations. In an effort to provide our guests with the cleanest kitchenware possible, we store our items in a sterile environment and deliver them to your room upon request. We will review your comments with our front desk staff to ensure we are fully explaining our available amenities to our guests during check-in. We will also thoroughly inspect our rooms to make sure they are meeting our high standards moving forward. Thank you again for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Indiana

Clean hotel

Posted 03-Dec-2014
Pros: Cleanliness
Cons: ok got what we expected
Location: GPS got confused with Wyndham that had the same apparent address
My wife wants a clean motel above all else and this was. Big room, nice appliances. Grab and go breakfast is just that.
Comment from Hotel Management
05-Dec-2014 by Manager, Hotel Management
I want to thank you for taking the time to post an exceptional review of your stay. I'm so pleased to hear that you found our hotel to be very clean and comfortable for your stay with us. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Lima, Oh

Extended Stay - Airport Hwy

Posted 13-Oct-2014
Pros: Convenient to highway. Nice room layout. Nice size tv with decent cable. Big fridge. microwave, stove. Everything worked.
Cons: Some item's you have to get from front desk, which is ok, but item should work. A hair dryer they gave us would work for about a minute then turn off.
Location: Sets by freeway. Restaurant next door. Shopping center strip mall across the highway. Gander Mountain at the entrance to the motel.
Went to Toledo on a business trip and we decided to stay at the Extended Stay in Holland by recommendation. Booked the stay on line at Expedia, good rate and close to where we needed to be. Close to restaurant's, gas, shopping and the highway.
Comment from Hotel Management
23-Oct-2014 by Manager, Hotel Management
Charlie - I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you found our hotel to exceed your expectations and that we were able to provide you with a "home away from home" feeling. Still, I am sorry to hear that you had issues with the hair dryer that was provided for you. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
2 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 21-Sep-2014 on Hotels.com
4 out of 5
Recommended
by K.Mfrom Holland, Oho

Posted 07-Sep-2014 on Hotels.com
Everything was acceptable, except towels were very rough.
Comment from Hotel Management
15-Nov-2014 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. We are pleased to read that you enjoyed your stay with us overall; however, we do appreciate you letting us know that the towels were a little rough. I will check into my laundry system to ensure that it is properly dispensing fabric softener. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
3 out of 5
Recommended
by A verified traveller

Poor Breakfast

Posted 28-Aug-2014 on Hotels.com
Breakfast is not enough for all the guests. Some morning by 06.30 no more breakfast left.
Comment from Hotel Management
08-Nov-2014 by Manager, Hotel Management
We appreciate you taking the time to write a review of your experience with us. We are so disappointed that our grab-and-go breakfast was not properly stocked when you came down in the morning. Please accept our apologies. To prevent this from happening again, we informed our front desk staff of your review and will make sure we are keeping breakfast well stocked for our guests. We continually work to improve our hotel, so we really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom OH

Weekend Getaway

Posted 26-Aug-2014
All others hotel booked staying here was good Bed very comfortable pillows were too soft head hit the bed when you lye on pillows dishes are located @ front desk & breakfast literally grab & go if had to stay again I would.
Comment from Hotel Management
29-Aug-2014 by Manager, Hotel Management
Thank you so much for posting a review of our property. I'm glad to read that you enjoyed your stay with us overall; however, I am disappointed that you did not enjoy our pillows. Your feedback on this matter will be useful to us as we continually work to improve our hotel. Thank you for choosing Extended Stay America. We hope to see you again soon.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 25-Aug-2014 on Hotels.com
4 out of 5
Recommended
by A verified traveller

One Day.....One Night

Posted 19-Aug-2014 on Hotels.com
Overall it did the job.....needed a place to stay overnight after a long drive and it fit the bill.
Comment from Hotel Management
01-Nov-2014 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that our hotel fit your needs and you found your stay enjoyable. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
2 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 15-Aug-2014 on Hotels.com