Ratings based on 181 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
87% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Wisconsin

very decent

Posted 24-Jun-2015
Pros: close to road
Cons: chemical smell hall way
clean, nice, nice kitchen..........................................................................................................................................................................
Comment from Hotel Management
30-Jun-2015 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you found your recent stay to be pleasant and enjoyed our fully equipped kitchens. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
1 out of 5
by A verified traveller from Lexington ky

i will recommend my friends not to go this hotel

Posted 22-Jun-2015
Pros: only location
Cons: i will never go there
Location: it is good
there is no breakfast only coffee,orange and pieces of cakes,even no place to sit and eat,i will call it (DRIVE THROUGH BREAKFAST),no any services for the room,you must clean it and take the garbage out side,employee are not friendly at all, bad small in the room
Comment from Hotel Management
30-Jun-2015 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I sincerely apologize that our amenities were not to your expectations. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. To ensure that a situation like yours doesn't happen again, I will be retraining our staff on the importance of providing professional customer service and clearly communicating our amenities. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
1 out of 5
by A verified traveller from Lexington ky

i will not recommanded

Posted 22-Jun-2015
Pros: no breakfast,no services not friendly staff
Cons: i don't think i will be there again
Location: good location
very bad experience, worst service i had seen in all hotels which are more cheaper. no place to sit and have breakfast.
3 out of 5
Recommended
for Everyone
by A verified traveller

Served the purpose

Posted 02-Jun-2015
Pros: Close to our venue
Cons: Get those smokers in their on wing
Needed a place that provided kitchen facilities and got that with this room. Booked non-smoking and got that however the smokers are on the first floor and there was plenty of them. Smoke rises.....you do the math! The ventilation was bad and we could smell the smoke on the third floor. Not good.
Comment from Hotel Management
11-Jun-2015 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. I am pleased to read that you enjoyed our fully equipped kitchens; however, I am very sorry for the smoke odors you experienced. I discussed your comments with the team, and we will work with our housekeeping staff to better eliminate smoke odors. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
2 out of 5
by A verified traveller

Al acart approach to necessities.

Posted 26-May-2015
Pros: Comfortable mattress
Cons: Extremely limited breakfast! They should at least offer decaf coffee.
Location: Convenient location
Nice quiet room with a good bed. However cleanliness in the bathroom was an issue and we had to ask for hair dryer and coffee maker. Very basic TV.
Comment from Hotel Management
02-Jun-2015 by Manager, Hotel Management
Thank you for taking the time to write a review of your experience with us. We appreciate you letting us know that your experience did not meet our company’s high standards. I discussed your comments with the team, and we are diligently working on ensuring that our housekeeping staff is properly cleaning all guest rooms. Still, I am pleased to read your remarks about the comfortable mattress and convenience of our location. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
5 out of 5
Recommended
for Everyone
by A verified traveller from Ohio

One Great Experience

Posted 12-May-2015
Pros: The convience of being able to save money on food and cook in.
Cons: cleaning of the reclining chair.
Location: all kinds of eatery and shopping....wonderful location easy access to highway.
everything was in a timely matter i didn't have to wait thank you expedia, not to mention the hotels quick response. it was like a effiency apartment. nice reclining chair, the bed was every so comfortable. Hated i missed the to go breakfast, but i was loving the comfort of the bed. my favorite was the full size refrigerator.....with the stove top counter. I could save money and eat in. the atmosphere was very pleasant. Location right at the highway very convenient..... I will look for Extended Stay where ever i travel. Thank you Extended Stay for a great hotel experience . Oh, i forgot me and my husband had a smokers room you could not tell, the room reeked no smoke. we both enjoyed our stay!!! A+ for Extended Stay.....
Comment from Hotel Management
20-May-2015 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. I am thrilled to read that your stay was such a great experience for you. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveller from Huntington Woods, MI

Mixed opinion with both highs and lows

Posted 13-Apr-2015
Pros: Nice spacious and quiet room where we slept well.
Cons: Better customer service from the staff. Some way to get a nicer breakfast from a hotel with this star rating.
Location: A good location on the west side of Toledo with easy access to restaurants and shopping. Close to the airport. A bit far away from most attractions.
I have a mixed opinion about this hotel. On the plus side, the room was spacious, clean, quiet, and comfortable. My spouse and I had a good nights sleep. I consider this to be the main function for a hotel and am giving the hotel a four for this reason. The first negative was the staff. We both felt that they didn't want to be there. We didn't get a two day room key when we checked in and had to get it revalidated for the second day. The clerk at the desk didn't say sorry for the inconvenience. I expected a better breakfast from a hotel with this star rating than the "grab and go" offerings" though I realize that the hotel didn't included a breakfast room since it's an extended stay facility. Breakfast wasn't available on the first day when we came down 45 minutes after its advertised start but then arrived quickly when we complained. I also don't like to be hit up for more money to purchase a faster Internet connection.
Comment from Hotel Management
21-Apr-2015 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know that our grab-and-go breakfast was not fully stocked during the entire advertised hours and that our staff did not exceed your service expectations. We are sorry for these issues, but are happy to read that we provided you with a spacious, clean and comfortable hotel room during your stay. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
4 out of 5
Recommended
for Everyone
by A verified traveller

Convenient

Posted 13-Mar-2015
Cons: Stock the breakfast cabinet with a little variety.
The hotel was convenient to shopping, food, and the expressway. The room was clean and comfortable. I was awakened around 6am to a weird loud clicking noise that I was unable to locate or identify even after getting up to investigate. I could also hear neighboring guests as they moved around in their rooms, so the walls are thin! The grab & go breakfast bar was not very stocked and I had hoped for juice rather than just coffee/tea.
Comment from Hotel Management
01-Apr-2015 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know that our grab-and-go breakfast was not fully stocked at all times. We are sorry for this issue, but are happy to read that we provided you with the ease and convenience of local shopping and that your room was clean and comfortable. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
1 out of 5
by A verified traveller

Look for another place

Posted 02-Mar-2015
The room was smelly, the sink was clogged and the peraon at the front desk came over to unclog it with a rubber plunger and couldnt. Never cleaned the sink after he used the plunger. The drawers had crumbs and hairs in them. The carpet was dirty with stains. The sheets would come off the mattress when you moved in bed. There's no way they cleaned our sink, otherwise, they would have known it was clogged. It was a dirty place and i would not go back.
Comment from Hotel Management
24-Mar-2015 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room was not up to standard. To prevent this from happening again, I will bring your issues to the attention of my housekeeping staff to ensure that they are cleaning rooms properly and checking the functionality of the plumbing every time they clean the rooms. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
5 out of 5
Recommended
for Families
by Lawrence from Chicago

A good choice

Posted 01-Jan-2015 on Hotels
I have stayed at Extended stay America many times. On the whole they are all good. This one was certainly worth the cost.