Interior entrance

Reviews of Shinjuku Kuyakusho-mae Capsule Hotel

2 out of 5
Shinjuku Kuyakusho-mae Capsule Hotel
1-2-5 Kabukicho, Shinjuku-ku, Tokyo, Tokyo-to

Reviews

7.4

Good

Rating 10 - Excellent. 232 out of 1007 reviews" "
Rating 8 - Good. 413 out of 1007 reviews" "
Rating 6 - Okay. 239 out of 1007 reviews" "
Rating 4 - Poor. 73 out of 1007 reviews" "
Rating 2 - Terrible. 50 out of 1007 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

yadissa

Stayed 3 nights in Mar 2024

8/10 Good

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not enjoy that the property did not indicate a mandatory checkout from 10am to 2pm for cleaning. I understand the reason for it, but you need to be upfront with this information. The rest was as advertised, and great value. Thank you for great service!
Stayed 6 nights in Feb 2024

6/10 Okay

Man Sum

Stayed 1 night in Feb 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It can be a bit of a culture shock if you're not used to a Japanese capsule hotel (and also important to understand that these aren't meant to be the Ritz) If you know what to expect, it's fine for what it is: a cheap place to sleep, near a major train station (Shinjuku) with lots of dining/entertainment options nearby. The public bath is nice as is the sauna and they've upgraded their blankets/pillows in the capsules. Basically, bring a pair of earplugs and don't wait until the last minute to check out for the day in order to miss the rush for the elevator
Stayed 1 night in Feb 2024

6/10 Okay

Joshua

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Michael

Disliked: Cleanliness, property conditions & facilities
The place is in a central area geographically, but it's tucked in a corner that has all of one elevator to access it. The floor I was staying on was also directly above a karaoke place, so, you can imagine how well that worked out.
Stayed 2 nights in Feb 2024

2/10 Terrible

colton

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
absolutely disgusting. there was hair everywhere, nothing got wiped down, no rules, smelt terrible. these should be worth 5 dollars a night. absolutely horrendous, i didn’t shower for 2 nights because i was more worried about getting a disease than being clean.. wouldn’t let me cancel my stay after seeing how bad it was
Stayed 2 nights in Dec 2023

6/10 Okay

AMC

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Very convenient for Shinjuku area surrounding some good cafe for morning coffee ☕
Stayed 1 night in Dec 2023

10/10 Excellent

FARUK PRINCE

Business traveller
Liked: Cleanliness, staff & service
Stayed 7 nights in Dec 2023

2/10 Terrible

Nathan

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Very inconvenient space to exist in.
Stayed 5 nights in Nov 2023

2/10 Terrible

London

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Even at its low ish cost, still felt like to much. Worst accommodation I have stayed at.
Stayed 5 nights in Nov 2023

2/10 Terrible

Jamie

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was disgusting and unsafe, did not stay for the three nights that were booked, instead found somewhere else.
Stayed 4 nights in Nov 2023

8/10 Good

Kang

Stayed 8 nights in Nov 2023

10/10 Excellent

John

Stayed 5 nights in Nov 2023

8/10 Good

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The guy next to me had 3 alarms going off at the same time, starting at 6am. I was not planning to wake up at 6 am. Too add they went off for an hour straight and he slept right through them
Stayed 1 night in Nov 2023

10/10 Excellent

René Marcel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walls are thin (Building) and the Golden Gai is very noisy in the night.
Stayed 5 nights in Nov 2023

4/10 Poor

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was solid in providing basic amenities and is close to Shinjuku. Staff were nice and helped out, and helped provide customers with good service. However, there is hardly any ventilation and no A/C near the pods making it uncomfortable to sleep. Also there are no actual doors for the pods, only screens offering limited privacy, so you can hear other pods around you. Also hard to get up and down the facility since the elevator was slow and their is a lack of access to stairs.
Stayed 2 nights in Nov 2023

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
A terrific location. 10 minute walk from Shinjuku station and right next to Golden guy. It’s a very exciting area for fun but also keep your wits about you. It’s high traffic. I’ve stayed at a handful of capsule hotels, and this one definitely seems the oldest, and in need of a little facelift and renovation, but they make up for it by being militant about the cleanliness. You check out each day at 10 o’clock so they can strike all the capsules whether or not you’re returning to it for the evening. That means they’re alarms going off from 7 AM all the way until 10 AM every day to make sure that you’re up and out! There are no individual showers. That nice onsen you see in the pictures is the place where you bathe. So be ready to start your day with a bunch of naked, bathing dudes. Very hospitable staff! Wi-Fi is terrible and could use enhancement- to note.
Stayed 3 nights in Nov 2023

10/10 Excellent

Abhijeet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was pretty quiet and clean. I only stayed for a night but it was very cozy!
Stayed 1 night in Oct 2023

6/10 Okay

Leopold, Washington

Liked: Cleanliness, staff & service
Disliked: Amenities
This is a very basic capsule hotel. To its credit, the onsen was very clean. They seem obsessed with certain rules, and one has to travel all over the property to take care of one’s bags, bath needs, and toilet needs. If you’re used to a standard hotel room, this can be very disorient
Stayed 1 night in Oct 2023

6/10 Okay

Jack

Stayed 2 nights in Oct 2023

2/10 Terrible

Cyrus

Liked: Staff & service
Stayed 1 night in Oct 2023

2/10 Terrible

Christa

Liked: Staff & service
It is a good place to stay that's cheaper then a 3 star hotel. However it's best suited for individuals who are used to the company of others and what that can intale. Best suited for those traveling with a group and enjoy a rougher side of Shinjuku. Overall the staff were friendly. Yet not a place I would go back to
Stayed 3 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for solo traveller.
Comfortable stay, strategic location, good price!
Stayed 2 nights in Oct 2023

10/10 Excellent

Dylan

Stayed 2 nights in Oct 2023

6/10 Okay

Liam

Stayed 1 night in Sep 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old, dirty, no private shower
The only one great thing about this stay is location. The building is old and definitely needs some cleaning. No private shower available, stayed 5 nights and have to check out every single day. Lastly, the pod where my son stayed has no air conditioning but staff refused to change it to a better one. Not recommended at all.
Stayed 5 nights in Sep 2023

4/10 Poor

FARMAN

Disliked: Amenities, property conditions & facilities
I stayed at the Shinjuku Kuyakusho-mae Capsule Hotel and had mixed feelings about my experience. One of the standout positives of this hotel is its perfect location, which is convenient for exploring Shinjuku and the surrounding areas. However, there were some significant downsides to my stay. Firstly, the noise level was a major issue. The limited space in the capsules didn’t do much to insulate against the noise, making it difficult to get a peaceful night’s sleep. Another downside was the shared bathroom and sauna facilities. While shared amenities are common in capsule hotels, the fact that you have to share them with 10 to 20 other people can be uncomfortable, especially when it comes to the communal showers. Perhaps the most frustrating aspect of my stay was the strict check-out policy. Even if you’ve booked a longer stay, you’re required to leave the hotel from 10 am to 2 pm every day. This can be incredibly inconvenient, especially in adverse weather conditions. The small cabinet on level 3 provided for storage was insufficient, forcing guests to leave their larger bags in an open area, which raised security concerns. In conclusion, the Shinjuku Kuyakusho-mae Capsule Hotel has an excellent location but falls short in terms of noise levels, shared facilities, and the restrictive check-out policy. It’s important to consider these factors when choosing accommodation in Shinjuku.
Stayed 6 nights in Sep 2023

8/10 Good

satyaki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

4/10 Poor

Jose P

Stayed 2 nights in Sep 2023

10/10 Excellent

Mladen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is fine.
Stayed 3 nights in Sep 2023

6/10 Okay

Hon Trung

Liked: Cleanliness, staff & service
.
Stayed 4 nights in Sep 2023

4/10 Poor

MARK

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Locker was too small to put large bag in. We left without staying...
Stayed 1 night in Aug 2023

10/10 Excellent

Jeffrey

Stayed 2 nights in Jul 2023

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

4/10 Poor

Catherine

Stayed 2 nights in Jul 2023

8/10 Good

Ganbold

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Capsul hotel was good and in excellent location good service thinkthe tram and subway are close . Thanks Shinjuku Kuyakusho-Mae capsule hotels
Stayed 2 nights in Jul 2023

6/10 Okay

Chong Lai

Disliked: Cleanliness, property conditions & facilities
Very old and weird ruling
Stayed 3 nights in Jun 2023

6/10 Okay

Hanna

Travelled with partner
Liked: Cleanliness, staff & service
Ver conveniently located. However, fhe mattrasses are extremely thin and the sleeping area is quite big and quite warm (except for one hallway where the aircon was working).
Stayed 1 night in Jun 2023

6/10 Okay

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
I think the staff is friendly and it’s a great location but I would not recommend this hotel because they make you check out at ten am everyday no matter how many days you book and you cannot check back in till 2 pm, it’s a terrible system
Stayed 2 nights in Jun 2023

4/10 Poor

Edward

Disliked: Cleanliness, property conditions & facilities
Perhaps I didn’t realize exactly what I was signing up for. There are tons of capsules, and the web pictures are accurate. What you don’t see ahead of time: 1. The common lounge floor. 2. The one big room of naked guys showering. 3. The capsules don’t lock. The only privacy is a roller shade at the entrance. 4. Noise carries readily between pods. 5. No temperature or fan control. 6. The guy who tested positive for Covid in the common room.
Stayed 1 night in Jun 2023

8/10 Good

Michelle Akane

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Kim

Stayed 3 nights in Jun 2023

8/10 Good

Qanani

Stayed 3 nights in Jun 2023

6/10 Okay

Hsi Yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

4/10 Poor

Zarik

Travelled with family
Disliked: Property conditions & facilities, room comfort
Worse place ever. Please avoid
This is by far one of the worst place I’ve ever spent the night at. Please take this off your site and not subject other people to this horrible situation, unless you don’t care about people and only objective is to make money.
Stayed 1 night in May 2023

2/10 Terrible

Victor

Disliked: Cleanliness, staff & service, property conditions & facilities
I couldn’t even find this place I deserve a refund.
Stayed 1 night in May 2023

6/10 Okay

Erin

Stayed 2 nights in May 2023

8/10 Good

Temur

Travelled with group
Liked: Cleanliness, staff & service
Adequate for a short stay. Good for people on a budget. Excellent location. I would stay again.
Stayed 2 nights in Apr 2023