Our room were upgraded to whole floor due to some accidentally booking issue. The facilities are fully provided. Recommended if you come to Tokyo with your gang, close to Akihabara area and 2 minutes walk from the Subway.
Went here without a lot of knowledge for the layout of the town and yet the staff made our stay very pleasant. The rooms while smoking was allowed on some floors was never bad in our room, did not notice a smell from the first day. The shower felt small though the hot water was great and more than made up for the bathroom space. Some of the staff did not speak English well yet they all would go out of their way to help if you needed something.
The location of the hotel was great. It was located very close to a family mart, 7 eleven and to various food locations as well as the tram stations.
The apartment was well located in Akasaka and well-equipped for a short to mid term stay. Checkin was handled via an email notification of an access PIN to enter the apartment which all worked perfectly. The apartment was clean and comfortable, and able to handle the rigours of two adults and two kids for three nights.
Located in the heart of Shibuya where the world's busiest junction is, this hotel is a perfect choice for our short stay. From the airport limousine bus that took us from the airport to the doorstep of the hotel, train station situated right below it, plentiful eateries & shopping in the vicinity, it has saved us much time and we were able to cover many places without much hassle. Will certainly stay in Shibuya Excel Hotel again!!
Service is very good! Location is excellent, if you are traveling by JR or taking the Tokai Shinkansen. Rooms are well lit. The East Tower rooms, bathrooms and especially the bathtubs are tiny. Can't leave your suitcase open or there is no place to walk. If you'd like a roomier stay, you might go with the Grand Takanawa Prince, up the hill. Great free Wi-fi. The Greener Clean service is good if you stay more than two nights. You can opt to not have your room cleaned and they give you a ¥500 coupon which can be used at most restaurants, gift shops and the 7-11 in the complex. Did it every other night. Great value for the price.
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