Ratings based on 637 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Manila, Philippines

Perfect location

Posted 20-Oct-2014
Pros: The staff are friendly except for an elderly fellow in the concierge area who seemed lazy to explain directions to us.
Cons: Train your "older" staff i guess.
Location: Location is perfectly situated near restaurants, shopping areas and transport hubs.
Great friendly english speaking staff. They would go out of their way to make sure your questions and requests are fulfilled. Keio's location is perfectly situated in the Shinjuku area close to restaurants and shopping areas. It is very close to the subway station making it an ideal location for tourists like me.
5 out of 5
Recommended
for Everyone
by A verified traveller from California

Conveniently located .

Posted 12-Oct-2014
Location: Near the Sinjuku train station, shopping and eating areas.
Enjoyed our stay at the hotel. The staff was very helpful. The hotel is very accessible and conveniently located.
4 out of 5
Recommended
for Everyone
by A verified traveller

Right on top of the station

Posted 29-Sep-2014
Pleasant hotel, great location, the complex it forms part of is quire extraordinary, and Kyoto city lies outside the front door
5 out of 5
Recommended
for Couples
by A verified traveller from Sydney AUS

Great location and friendly staff

Posted 22-Sep-2014
Pros: Location, value and general appearance.
Cons: The rooms are a little dated but for the price it was excellent value.
Location: Location is amazing, the area is scenic and overall Shinjuku is a more relaxed environment than say, Shibuya if that's what you like.
A great place to stay in Shinjuku. 3 night stay. Pleasant check in and out, helpful staff and all with great English.
5 out of 5
Recommended
for Couples
by A verified traveller

Nice friendly hotel close to restaurants and bars

Posted 08-Sep-2014
Pros: Staff, comfort and location
Cons: Main bar "Brilliant" was a bit old fashioned and needs a face lift
Location: Location was very good for walking, shopping and eating out
My wife and I recently took a holiday in Shanghai, Tokyo and Beijing. During our time in Tokyo we stayed at this hotel. The staff were very friendly and helpful and the hotel itself was very clean and comfortable with a variety of eating places contained within the building. The bar / lounge on the same level was a bit out of date (would have suited old men in blazers and cravats) but there were other bars on the top floors of the hotel. The location of the hotel was ideal for walking to shops, restaurants, bars and public transport. We would stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveller from Stevens Point, WI

Close to downtown.

Posted 31-Aug-2014
Pros: Handy to lots of downtown activities. We were there to be handy to the Fuji Mountain Guides trip to Mt Fuji and found it a very nice place.
Cons: Wifi in the main tower was intermittent, couldn't hold a connection longer than a minute or two. Maddening.
Checked in and out and in and out and in and out. Smooth every time.
4 out of 5
Recommended
for Everyone
by A verified traveller from Australia

Great location

Posted 24-Aug-2014
Great location, close to rail, shops and plenty of eating places Hotel nice and clean, staff are courteous and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, very central

Posted 13-Aug-2014
Cons: Pool area.
Great place to stay. We just used the room and pool (which we were disappointed that we had to pay extra for). Hotel is very convenient for Shinjuku station and area.
5 out of 5
Recommended
for Everyone
by A verified traveller from New York NY

Nice hotel close to everything!

Posted 01-Aug-2014
Keio plaza hotel is very easy to access. It has airport limousine bus and closed to subway. It has Japanese electronic store, pharmacy, restaurants, department stores,......... surrounding it. It is my fifth times to stay in Keio!
3 out of 5
Recommended
for Everyone
by A verified traveller from england

Pay to use pool

Posted 31-Jul-2014
Lovely hotel. Staff helpful, friendly. My daughter wasn't too well the first evening we got there and the duty manager was so accommodating and helpful. It costs ¥2000 per adult to use the pool each time. My daughter is 14months so we are only in the pool 30-40 minutes. Big price to pay I think.