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Reviews of Keio Plaza Hotel Tokyo

4.5 out of 5
Keio Plaza Hotel Tokyo
2-2-1 Nishi-Shinjuku, Shinjuku-Ku, Tokyo, Tokyo-to

Reviews

9.0

Wonderful

Rating 10 - Excellent. 789 out of 1290 reviews" "
Rating 8 - Good. 339 out of 1290 reviews" "
Rating 6 - Okay. 91 out of 1290 reviews" "
Rating 4 - Poor. 47 out of 1290 reviews" "
Rating 2 - Terrible. 24 out of 1290 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Francesco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 Star for multiple reasons!
Stayed 1 night in Apr 2024

4/10 Poor

kenia

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room I was assigned in big need for renovation , beds very small and hard, cheap linens and dirty carpet, place super busy no personal attention, I ask for room upgrade and they said : yes we already gave you an upgrade but that was not true , room I got was bad. Location of hotel and view from room were great , that was about it. Will not go back
Stayed 1 night in Apr 2024

10/10 Excellent

Jenny

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in a great location with walking distance to multiple train stations and to the main areas of Shinjuku. Easy access to shops. Received exceptional service from staff on every encounter. Would definitely recommend this to anyone travelling to Tokyo
Stayed 5 nights in Apr 2024

6/10 Okay

Pauline

Travelled with partner
Liked: Staff & service
The appearance is good, but we were a little disappointed when I walked into the room. There were dirty spots on the carpet, and some stains on the sheets that had not been washed off. I would rate it below the 4 star.
Stayed 4 nights in Apr 2024

10/10 Excellent

Charmaine Bernadette Tabieros

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bell service for luggage, pleasant employees
Stayed 1 night in Apr 2024

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, amenities
The facilities are good not great. Service in restaurants is very good. Front desk ok. Location and convenience is very good. The main tower has more modern rooms - south tower rooms look 25 yrs old. All in all - fine - nothing overly special
Stayed 3 nights in Apr 2024

6/10 Okay

Mark

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Big hotel in a good location. Nice enough both nothing special. My 26 yr old daughter was escorted out of a bar while waiting for her parents because she looked young. Place is nothing special. Front desk people have difficulty with folks who speak english only.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lois

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A class A hotel. Our stay was wonderful!
Stayed 7 nights in Apr 2024

8/10 Good

Lawrence

Great location. Good service. Clean. However, hotel room needs to be renovate( I stayed in south wing deluxe twin room. Room amenities not as good as before
Stayed 3 nights in Apr 2024

10/10 Excellent

Jansine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the place to stay when you’re heading back home because the airport limousine departs from the hotel and makes it super convenient to get to the airport without worrying about your luggages. Room was spacious and clean, but wish they update their bathroom.
Stayed 4 nights in Apr 2024

10/10 Excellent

Harvey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s always a great place to stay. Close to every where and away from the crowds
Stayed 4 nights in Apr 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was good staff was excellent. Close to train station and restaurants.
Stayed 3 nights in Apr 2024

10/10 Excellent

Negin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location. nice and clean, helpful and friendly staff.
Stayed 3 nights in Apr 2024

8/10 Good

Mayumi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great because it’s not right up against the hustle and bustle of Shinjuku night life but close enough that eateries and bars are a short walk. The staff were very friendly and helpful. A beautiful park is only 700m walk too!
Stayed 4 nights in Mar 2024

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved The Keio Plaza. From the moment we drove up bellman were taking our luggage and handing it off to the next person. We were at the check in before we knew it. All staff dressed in crisp clean uniforms. Gorgeous! Our room has a normal size as to Canadian standards. Very quiet. Super clean. Anything we needed they were there. The concierge was so helpful with maps and information. We loved it. Highly recommend! We will be back!!
Stayed 3 nights in Apr 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness
Great hotel staff friendly, knowledgeable and always helpful. Would recommend to the most picky people.
Stayed 2 nights in Apr 2024

10/10 Excellent

ERROL, Laurelon

Liked: Staff & service
Nice
Stayed 6 nights in Mar 2024

10/10 Excellent

Baoying

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located at a convenient location. It’s about 10 mins walk to the Shinjuku station, and 3 mins walk to the closest convenient store/drug store. It’s also one of the pick up spot for the airport coach bus. All the front desk staffs are very professional and helpful. The room we stay was very spacious and clean. We wanted to try their tempura restaurant and teppenyaki restaurant, but unfortunately they were fully booked during our stay. We ended up having dinners ar their Japanese restaurant at 2nd floor, food was good and staffs were super friendly. We really like their bakery store, we bought dessert there every night. We will definitely go back to this hotel when we go back to Tokyo.
Stayed 2 nights in Apr 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are good size. Bathroom area split up into 3 sections - would prefer 1 big bathroom. Premier Grand upgrade did not all complimentary bar charges that those who booked it normally get. That was annoying. Love the views from 47th floor
Stayed 3 nights in Apr 2024

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very large and quiet, not in the busy part of Shinjuku, but still very accessible. Highly recommend this hotel.
Stayed 6 nights in Mar 2024

10/10 Excellent

Ruti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Joyly

Liked: Cleanliness, staff & service, property conditions & facilities
I love this hotel
Stayed 5 nights in Mar 2024

10/10 Excellent

Paige

Liked: Cleanliness, staff & service, property conditions & facilities
Couldn’t fault my stay here! Everything was perfect.
Stayed 4 nights in Mar 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 5 nights in Mar 2024

10/10 Excellent

Sammie, Diamond bar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Pricey restaurants for Japan, but food overall is good.
Stayed 3 nights in Mar 2024

10/10 Excellent

Brian

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was outstanding. Attention to customer needs was excellent. Rooms were very clean and very spacious.
Stayed 3 nights in Mar 2024

10/10 Excellent

Violeta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay
Stayed 2 nights in Mar 2024

4/10 Poor

Deepti, San Jose

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Being a Expedia VIP member, I didn’t even get the high floors requested and had to get a manager involved. Old hotel and very big! Lot of tour companies use and feels very commercial. Size of standard room is quite small; superior room recommended in South Gate.
Stayed 1 night in Mar 2024

10/10 Excellent

Cheri, Saint Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property and staff. Several great on-site dining options. Close to Tokyo's very-easy-to-use subway system. HIGHLY RECOMMEND.
Stayed 7 nights in Mar 2024

10/10 Excellent

Pamela, Alameda

Stayed 1 night in Mar 2024

10/10 Excellent

Teerath, Morrisville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Tokyo for the price range, I always like staying at this hotel whenever I am in Tokyo
Stayed 3 nights in Mar 2024

8/10 Good

Mabel, CHICAGO

Stayed 2 nights in Mar 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There’s really no other place I’d rather stay. It’s simply the best!!
Stayed 6 nights in Mar 2024

10/10 Excellent

Joan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in a luxury room the first night. It was amazing. Then we were in a regular room for groups and it was also great but smaller and slightly fewer extras. Both were outstanding.
Stayed 1 night in Mar 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, will go back again!
Stayed 2 nights in Mar 2024

8/10 Good

Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities
It’s well positioned and a nice 4 stars hotel, I don’t unterstand how it got the 5th star. Anyhow, it’s clean, staff nice, but updates need to be made, bathroom looked old.
Stayed 4 nights in Mar 2024

10/10 Excellent

Christina, Glendora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in/check out was easy. Great breakfast options. Clean and comfortable room. Staff was professional and helpful, especially when I needed a taxi to get to certain places. They have preprinted cards with barcode and name of the place to give to the driver so they know where to take you. Lobby was decorated beautifully. Great shopping options at walking distance from hotel. Overall my stay at Keio Plaza was wonderful and I recommend it to anyone staying in Tokyo.
Stayed 6 nights in Mar 2024

10/10 Excellent

Nely, Murrieta

Liked: Cleanliness, staff & service, property conditions & facilities
Japan is very nice, and friendly
Stayed 4 nights in Mar 2024

6/10 Okay

James M

Liked: Cleanliness
Disliked: Amenities
Stayed 3 nights in Mar 2024

10/10 Excellent

Eng Kiat William, Honolulu

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our hotel of choice whenever we visit Tokyo, Japan! They added a new lounge on the 47th floor which is huge and offers a place to relax and to hang out. Premium Lounge service is excellent as always.
Stayed 7 nights in Mar 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Stacy, HIGHLAND

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. Our room overlooked the metropolitan government building that featured an incredible light show every evening. Super convenient access to public transportation, dining, shopping, & major, sightseeing attractions. Staff was responsive to all of our requests. Highly recommend.
Stayed 4 nights in Mar 2024

10/10 Excellent

Marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Self contained resort hotel with on site restaurants, close to shinjuku station, and fuji views from room on 25th floor south tower, ask for 2568 or close..sushi, hibatchi, chinese, hot pot on site..
Stayed 7 nights in Mar 2024

2/10 Terrible

Andrew

Travelled with group
Disliked: Cleanliness, staff & service
Wouldn’t recommend at all! The stuff are extremely rude and the rooms are very old with a horrible smell. The listing on Expedia is very deceptive & to be honest I should be compensated.
Stayed 3 nights in Mar 2024

10/10 Excellent

Hung

Stayed 5 nights in Mar 2024

10/10 Excellent

Taylor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel, was easy to check in and out and rooms were good. Only issue we ran into on the entire stay was laundry rooms being full when we were running low on clothes. Other than that the breakfast at both locations was good and the ease of getting to Shinjuku station to get around was great! The staff was friendly and with the airport limousine having a stop directly at Keio Plaza Hotel we were able to get back and forth easily. Would recommend staying here if first time in Japan or Tokyo area!
Stayed 5 nights in Mar 2024

10/10 Excellent

Takako

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Eva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 2nd time in this hotel. Highly recommended. Clean, friendly and respectful staff. Excellent customer service. Big rooms.
Stayed 4 nights in Mar 2024

6/10 Okay

KARAN

Stayed 5 nights in Mar 2024

8/10 Good

Cindy, Windsor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast dining was way to congested both restaurants every morning not impressed
Stayed 3 nights in Mar 2024