Ratings based on 1,777 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
97% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 06-Jul-2015
The hotel staff are helpful and nice. The room size was a little bit bigger than what we expected of rooms in a Japanese hotel. And the location of the hotel is just perfect.
5 out of 5
Recommended
for Everyone
by A verified traveller from St. Augustine, Fl

The Hotel Couldn't be better.

Posted 05-Jul-2015
Pros: Everything, even the stores downstairs. After going around Tokyo looking for souvenirs I found them all in the store downstairs of the Hotel.
Cons: Perhaps the stores in the Hotel should take credit cards, make it for us US travelers easier to buy there.
Location: The Subway Station Shinjuku is 5 minutes walk. Department Stores are around the Station. From this Subway Station you can go anywhere in Tokyo.
Just arrived the 28 of June from a 7 days trip with my 12 years old grandson from Tokyo. The Hotel was perfect, closed to everything. All the tours uses this Hotel to pick up the users, very well organized. Staff couldn't be more nice and ready to help you. Rooms were always clean between 11-3pm and everything was impeccable . My TV control was not working one day I call and in 5 minutes someone was knocking at our door with a new one. I never have breakfast in the hotels where I have been but this time it was so good that we had breakfast every day at the two restaurants in the 2F.. EXCELLENT!!
5 out of 5
Recommended
for Everyone
by A verified traveller

Good location

Posted 27-Jun-2015
Good location , shuttle bus round trip from airport & hotel and Disneyland, walk about within five mins to JR station
5 out of 5
Recommended
for Everyone
by A verified traveller from 新宿

新宿區我最愛的飯店

Posted 27-Jun-2015
離市區近,電子商場也近,附近還有美味的立吞壽司,價錢又便宜!藥妝店有四家走路就到,還免稅哦! 現在又可以由JR新宿站走地下通道,就可以抵達飯店,而且也不會淋雨! 附近在還有家百年的壽喜燒店今半,同樣也可以走底下通道!想吃是需要預訂的,可以請京王廣場飯店的商務中心,美麗的服務經理,幫您預訂,否則日本網上預訂系統,根本只能符合本國人,是不適合外國人觀光使用的! 總之!這家飯店我給他100分!
5 out of 5
Recommended
for Everyone
by A verified traveller from Singapore

Excellent hotel good location.

Posted 24-Jun-2015
The hotel staff was polite. Language was not a problem. Most of the staff spoke decent English. The transportation to and from the hotel was convenient and easy to figure out. The room was comfortable. I will definitely return to the hotel should I visit Tokyo again.
5 out of 5
Recommended
for Everyone
by A verified traveller from Sydney

Great location at an affordable price

Posted 22-Jun-2015
We arrive by train at Shinjuku station and unfortunately did not know which exit to take. It took about 30min to find our direction and finally reach the hotel. If we had known we could have walked undercover to next to the hotel. This proved a great advantage on raining days. Unfortunately smoking is still allowed in hotels and restaurants in Tokyo and this was a disappointment when we could smell the stale smoke on our non-smoking floor. The restaurants are convenience but a bit pricy and the sky bar has a great view but you can smell the smoke when you get out of the lift. The hotel has good amenities but it is a bit tired. The limousine airport bus leaves from the front door and this is a plus.
4 out of 5
Recommended
for Everyone
by A verified traveller from Luzern

Grosses Hotel in der Nähe vom Shinjuku Bahnhof

Posted 21-Jun-2015
Location: Das Hotel befindet sich in Bahnhofnähe und man hat sehr viele Restaurants und einen SEGA store
Wir waren 2 Wochen in dem Keio Plaza Hotel und waren sehr zufrieden. Das Zimmer, was wir bekommen haben, war eher älter, was mich leider ein wenig enttäuscht hat. Aber dafür war es sehr sauber. Sehr positiv war auch der kurze Weg zur Shinjuku Station.
5 out of 5
Recommended
for Everyone
by A verified traveller

Luxury hotel in the heart of Shinijuku

Posted 15-Jun-2015
Pros: Many restaurants inside,
Location: Located in an area with many restaurants, shops, bar, night clubs. Close to the Shinijuku station ( subway and trains ).
I spent six nights with my two children, in a very comfortable room (3 twin beds). Beautiful sight, quietness, cleaness.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice stay

Posted 12-Jun-2015
Pros: Everyone at the hotel were super attentative and kind.
Location: Entrance to the Shinjuku station is close by.
The hotel is in a nice area. The entrance to the subway station is super close, but the actual train lines are a bit of a walk. Service from the hotel was excellent. Everyone smiles at you and are super nice.
4 out of 5
Recommended
for Everyone
by A verified traveller from Seattle

Posted 10-Jun-2015
Excellent location close to shopping, dining, and major transportation hub Shinjuku Station.