2-7-2 Nishi-Shinjuku, Shinjuku-Ku, Tokyo, Tokyo-to
Reviews
9.0
Wonderful
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Excellent in all hotel ratings. The room is cleaned daily with fresh new towels and complete amenities. They also supply 2 free water bottles daily. The duvet comforter and beddings are brand new and clean with very comfortable Hyatt bed. I will always stay in a Hyatt hotel n
3 out of 4 restaurants open only Friday-Sunday but closes at 8pm. They suggest room service. Didn’t travel all the way to japan for room service. We had the club room with club access. One time I asked if I can bring my glass up to my room and they said no. Club access supposed to close 8pm by 7pm they’re taliking the food away.
In a quiet part of Shinjuku near a lovely park. Easy to walk to Shinjuku Station but also directly next to another metro stop. Room was a good size - we fit 3 comfortably with king bed and extra Soga bed, with room for bags and more.
Hotel is fine and there are no issues with the property. It is a 15-20 min walk to Shinjuku where there is shopping and food. Good destination if you want some reprieve from the crowds but for me I like to be in the thick of it. Metro station right near the hotel so there are no transport issues.
Amanda
Stayed 1 night in Jan 2024
4/10 Poor
Steve
Travelled with family
31 Dec 2023
3 hour wait for room having arrived after 2pm checking in time. Club room booked. No attempt to recover situation as I was told hotel fully booked. Checked on the 3 main booking apps and all had availability for the night. They just wouldn’t move our room and felt we should just wait. No sense of care. Most expensive room we booked in Japan and the only one with poor service. Very impersonal. Would recommend avoiding it.
Overall location, accessible to train stations, airport transfer were excellent. Not many shops around as it is located within a business area. Some restaurants were closed on weekends.
Very nice hotel that was close to the heart of Shinjuku, yet very residential part of the city . I liked that it was close to a metro station & public park .
This is in the heart of Shinjuku. Well worth the cost!
Nick
Stayed 21 nights in Sep 2023
10/10 Excellent
Brad
13 Oct 2023
Brad
Stayed 3 nights in Sep 2023
8/10 Good
Wee Gek Serina
3 Oct 2023
Liked: Cleanliness, staff & service, room comfort
Expected better value for the price
The room was smaller and older than I have expected. Saving grace are the cleanliness, the proximity to Tochomae station and many eating places and that the airport bus stops right at the doorstep.
If you can’t speak Japanese then this hotel is not for you. Very hard to explain little things to staff about even getting a cab or making reservations instead they tell you to use some site. Because of this experience I will never stay at any Hyatt hotels ever. Hyatt has gone down so much