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Reviews of Hyatt Regency Tokyo

4.5 out of 5
Hyatt Regency Tokyo
2-7-2 Nishi-Shinjuku, Shinjuku-Ku, Tokyo, Tokyo-to

Reviews

9.0

Wonderful

Rating 10 - Excellent. 602 out of 1008 reviews" "
Rating 8 - Good. 281 out of 1008 reviews" "
Rating 6 - Okay. 80 out of 1008 reviews" "
Rating 4 - Poor. 34 out of 1008 reviews" "
Rating 2 - Terrible. 11 out of 1008 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Trevor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near Shinjuku Chuo park. Great view of Mt Fuji
Stayed 6 nights in Mar 2024

10/10 Excellent

Nohemy

Travelled with family
Liked: Staff & service, property conditions & facilities
I enjoyed everything about Hyatt’s regency Hotel, but the service was by far the most exceptional. Thank you for your service.
Stayed 3 nights in Mar 2024

10/10 Excellent

Ian J.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024

10/10 Excellent

Linda, Brecksville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with great food and drinks served for club level members. Also great neighborhood!
Stayed 2 nights in Mar 2024

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was excellent! I loved waking up to the beautiful view!!
Stayed 4 nights in Mar 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place to stay in all regards. The staff were enormously helpful and always cheerful.
Stayed 4 nights in Mar 2024

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close for Tokyo Marathon start
Stayed 7 nights in Feb 2024

10/10 Excellent

MARIZA

Travelled with family
Liked: Amenities, property conditions & facilities
Excellent in all hotel ratings. The room is cleaned daily with fresh new towels and complete amenities. They also supply 2 free water bottles daily. The duvet comforter and beddings are brand new and clean with very comfortable Hyatt bed. I will always stay in a Hyatt hotel n
Stayed 6 nights in Feb 2024

2/10 Terrible

Albert

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
3 out of 4 restaurants open only Friday-Sunday but closes at 8pm. They suggest room service. Didn’t travel all the way to japan for room service. We had the club room with club access. One time I asked if I can bring my glass up to my room and they said no. Club access supposed to close 8pm by 7pm they’re taliking the food away.
Stayed 6 nights in Feb 2024

10/10 Excellent

Abolfazl

Liked: Cleanliness, staff & service, property conditions & facilities
It would be nice to have some restaurants that are open early for international travelers with jet lag.
Stayed 3 nights in Feb 2024

8/10 Good

klaus

Liked: Cleanliness, staff & service, property conditions & facilities
Nondescript business hotel. Non smoking room smelled heavy of smoke. Excellent breakfast brunch. Great service.
Stayed 2 nights in Feb 2024

10/10 Excellent

Wai Pong

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
環境舒適,整潔乾淨,房間較大。
Stayed 6 nights in Feb 2024

6/10 Okay

karen

Disliked: Staff & service
Stayed 3 nights in Jan 2024

10/10 Excellent

Samantha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Extremely polite staff, and really clean. All amenities worked well. If I come back to Japan I would stay here again :)
Stayed 4 nights in Feb 2024

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Adrienne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a quiet part of Shinjuku near a lovely park. Easy to walk to Shinjuku Station but also directly next to another metro stop. Room was a good size - we fit 3 comfortably with king bed and extra Soga bed, with room for bags and more.
Stayed 4 nights in Jan 2024

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is fine and there are no issues with the property. It is a 15-20 min walk to Shinjuku where there is shopping and food. Good destination if you want some reprieve from the crowds but for me I like to be in the thick of it. Metro station right near the hotel so there are no transport issues.
Stayed 1 night in Jan 2024

4/10 Poor

Steve

Travelled with family
3 hour wait for room having arrived after 2pm checking in time. Club room booked. No attempt to recover situation as I was told hotel fully booked. Checked on the 3 main booking apps and all had availability for the night. They just wouldn’t move our room and felt we should just wait. No sense of care. Most expensive room we booked in Japan and the only one with poor service. Very impersonal. Would recommend avoiding it.
Stayed 1 night in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with airport transfer
Overall location, accessible to train stations, airport transfer were excellent. Not many shops around as it is located within a business area. Some restaurants were closed on weekends.
Stayed 3 nights in Dec 2023

10/10 Excellent

Sheila

Stayed 2 nights in Dec 2023

10/10 Excellent

Yew Chong, Singapore

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Business district away from city crowd. Evening time is like a deserted town pretty lifeless area. One station away from Shinjuku.
Stayed 5 nights in Dec 2023

8/10 Good

Parveen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Duc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and conveniently located. Beautiful room with view of Mt. Fuji. Highly recommend corner king room to get view.
Stayed 3 nights in Oct 2023

8/10 Good

Lay Khim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Priya

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel that was close to the heart of Shinjuku, yet very residential part of the city . I liked that it was close to a metro station & public park .
Stayed 5 nights in Nov 2023

8/10 Good

Bee Hong

Stayed 3 nights in Dec 2023

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Shinjuku and subway entrances. Staff is very nice.
Stayed 2 nights in Nov 2023

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a convenient location to explore Shinjuku and other areas in Tokyo.
Stayed 3 nights in Nov 2023

10/10 Excellent

Tung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

James

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
dated.
If you fancy a trip back to staying in a 1990s style retro room, then this is the place for you. the hotel is nice, but very dated.
Stayed 4 nights in Nov 2023

10/10 Excellent

SUNG YOUNG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite nice.
Stayed 3 nights in Nov 2023

10/10 Excellent

Jasmine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near train stations
Stayed 6 nights in Nov 2023

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

6/10 Okay

Sheila

Travelled with partner
Liked: Cleanliness, staff & service
Room was comfortable, hotel felt a bit dated. Convenient for airport bus and trains.
Stayed 4 nights in Oct 2023

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous lobby. Amazing stay. Quiet business area, but short walk to the many attractions, shopping and dining.
Stayed 2 nights in Oct 2023

8/10 Good

Alex Chee Bun

Liked: Cleanliness, staff & service, amenities
Large room
Stayed 6 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Sikai

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel service is great with free tea time and breakfast for club room.
Stayed 1 night in Oct 2023

10/10 Excellent

Hoi Yee

Stayed 1 night in Oct 2023

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is in the heart of Shinjuku. Well worth the cost!
Stayed 21 nights in Sep 2023

10/10 Excellent

Brad

Stayed 3 nights in Sep 2023

8/10 Good

Wee Gek Serina

Liked: Cleanliness, staff & service, room comfort
Expected better value for the price
The room was smaller and older than I have expected. Saving grace are the cleanliness, the proximity to Tochomae station and many eating places and that the airport bus stops right at the doorstep.
Stayed 8 nights in Sep 2023

8/10 Good

Geoff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to Shinjuku station and the restaurants and side streets in that area. Small park next to the hotel for running or if you have children.
Stayed 2 nights in Sep 2023

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Received prompt and quality service from the staff
Stayed 5 nights in Sep 2023

2/10 Terrible

shah

Travelled with family
Disliked: Staff & service, property conditions & facilities
If you can’t speak Japanese then this hotel is not for you. Very hard to explain little things to staff about even getting a cab or making reservations instead they tell you to use some site. Because of this experience I will never stay at any Hyatt hotels ever. Hyatt has gone down so much
Stayed 5 nights in Sep 2023

10/10 Excellent

JUNGHWA

Stayed 2 nights in Sep 2023

10/10 Excellent

JEFFREY

Stayed 3 nights in Sep 2023

10/10 Excellent

Katherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, staff incredibly friendly and helpful
Stayed 1 night in Sep 2023