Ratings based on 548 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Melbourne Australia

Gym have to pay?

Posted 18-Jul-2014
in general everything is good staff is friendly and polite but when i visit the gym they ask to pay a fee to use it, I think that abnormal for a hotel.
2 out of 5
by A verified traveller from AUSTRALIA

CENTRAL HOTEL

Posted 12-Jul-2014
Pros: CENTRAL
Cons: THE IN HOUSE FACILITIES FOR GUESTS
CENTRAL HOTEL WITH NO RELAXATION FACILITIES, WE ENQUIRED RE USE OF THE SWIMMING POOL AND WAS INFORMED THAT A CHARGE OF 2240 YEN PER PERSON FOR A SWIM WAS REQUIRED VERY DISAPPOINTING HAVE NEVER HAD TO PAY FOR A SWIM IN A 4-5 STAR HOTEL
3 out of 5
by A verified traveller from Los Angeles, CA

A very mediocre experience.

Posted 03-Jul-2014
Pros: The hotel and rooms are very nice and the location is very convenient to transportation.
Cons: Incidental services could be included and the staff could be better schooled in English.
Location: Very central location and great access to transportation.
The hotel and rooms are very nice. The downside is that the hotel charges for every incidental such as printing a boarding ticket, internet, etc. The room service and restaurants are grossly overpriced and the food is less than mediocre. When one considers a hotel that charges more but includes other services and services at an affordable price there are many other options.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Jun-2014
Great Hotel, with spacious rooms and fantastic Location in the midst of Shibuya.
5 out of 5
Recommended
for Everyone
by Ed from New Zealand

Premium feel hotel, very close to Shibuya station

Posted 16-Jun-2014
Cons: I don't know if this is the norm for Tokyo/Japanese hotels but I'm surprised that at this price point there was no free WiFi or breakfast.
Location: It is about 5 minutes walk from the west exit of Shibuya Station, so it's really easy to get to, and central to go to other things in the area.
We decided to stay here on our last night in Tokyo, after having been to Kyoto, Nara, Hiroshima on the bullet train for the past 4 days. When we walked it we were greeted warmly by staff and all our luggage was taken care of by the porters. The room itself may be on the pricey side but offers an amazing view of the Tokyo skyline. Well worth it if you can afford to splurge out. Service was impeccable.
5 out of 5
Recommended
for Everyone
by A verified traveller

Solid city centre hotel

Posted 09-Jun-2014
Great central location in Tokyo. Staff were amazing and good value for money
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel Central to most amenities

Posted 08-Jun-2014
Awesome experience. Highly recommended. Friendly staff. I only wish there was no charge for using the swimming pool other than that I can't think of any recomendation or issue.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Hotel and Location

Posted 30-May-2014
Pros: Luxurious and clean
Cons: Offer free water and internet. More english tv channels that are not dubbed in Japanese.
Location: Restaurants, shopping.
Shibuya was a great location to be at. There were plenty of things to do in Shibuya, and it was near Shinjuku, the popular tourist area. The subway was nearby, so I was able to utilize that easily as well.
5 out of 5
Recommended
for Everyone
by Lorna from Noosa, Australia

Excellent hotel in the heart of Shibuya

Posted 25-May-2014
Pros: Room size, view, staff, walk-in shower, bi-lingual tv, proximity to Shibuya Station
Cons: An in-room Nespresso machine would be appreciated. A separate toilet (or partitioned from the main bathroom) would be a bonus.
Location: A three-minute walk to Shibuya Station means that you have access to the whole of Tokyo via the Metro or Yamanote Lines.
We have stayed three times in the Cerulean and will keep going back. Expedia prices means that it offers similar facilities and comfort at half the price of 5-star hotels such as the Imperial, Palace, Park Hyatt etc., all of which we have stayed in. The rooms are spacious, beds and linens immaculate, bathrooms well designed, and the views are superb. The staff are young and enthusiastic, with almost perfect English skills.
3 out of 5
by A verified traveller from Bend, OR

For price, just ok.

Posted 05-May-2014
Nice hotel. Staff is exceptional! However, felt we were nickeled and dimed for anything extra. Also, airconditioning was substandard. Hotel, restarauants, and room was extremely hot and stuffy.