Ratings based on 925 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Sydney

Tokyo humming..!

Posted 23-Dec-2014
Fantastic location,right in the heart of Shibuya,but still feels so quiet and relaxing.Excellent staff..!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom milano

centrale, strategico, panoramico

Posted 12-Dec-2014
Pros: tutto
Cons: la moquette
Location: centrale servito strategico
vado sempre al cerulean quando sono a tokyo. la vista è strepitosa e il servizio ottimo.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom San Diego, CA

Great location, phenomenal staff.

Posted 04-Dec-2014
Pros: Location, great views of city from the rooms, wonderful staff. Nicely appointed bathrooms. The beds were comfortable by Tokyo standards.
Cons: Wifi was extra, but that seems to be standard practice.
Location: Block from train station, Shubiyu crossing, tons of local restaurants and Tokyu Hands store. Just a subway stop from Harajuku.
I picked this hotel based on the user ratings and proximity to a major train station. It was perfect. Japanese hospitality is a well-known practice, and the Cerulean takes it to another level. The staff was extremely attentive and accommodating to English speakers. Our last day in town, we were running late for the airport and the guest services attendant compared schedules and quickly arranged a taxi to take us to the side of the station closest to the train we needed to catch. There's a yummy Italian place on the 1st floor and a convenient 7-11 for late-night snacks! As other users have said, the prices for room service and the hotel cafe are exorbitant, but this is the case at almost every hotel in the city. Definitely worth it to pay for a drink at the tower bar though!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Miami

Posted 03-Dec-2014
Excellent location. Rooms are very fancy, clean and spacious. View was amazing.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel

Posted 03-Dec-2014
Great experience and location. Service was top notch.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom 大阪

立地も大変良く、お部屋も広く快適でした。

Posted 29-Nov-2014
3連休で東京のHotelがどこも満室状態でしたが某有名ビジネスHotelを予約しました。 すると、こちらのHotelも空室が出ましたので即予約しビジネスHotelの方は高騰価格で金額も同額だった為キャンセルしました。 渋谷から近く何処に行くのも便利で部屋もすごく綺麗で広く快適でした。
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Nov-2014
I've been staying here for 7 years off and on. You cannot beat the views from the room, the professionalism of the staff, or the convenience of the location to Shibuya and to train and subway lines.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom 神戸

都心部の高層ホテル

Posted 19-Nov-2014
Pros: 立地、客への応対。行き届いたサービス。
Cons: 備え付けの部屋着にかすかに体臭の匂いが残っていた。
エグゼクティブフロアが上層階に独立していて、サロンでの朝食、ティータイムのドリンク、クッキー等が無料。都心部を見渡しながら、静かに過ごせる。また、スタッフの人数が十分で対応は満点。
5 out of 5
Recommended
for Business Travellers
by A verified travellerfrom Canada

Great hotel

Posted 19-Nov-2014
Pros: Great view from bar restaurant on fortieth floor.
Cons: Charges a little high to use the swimming pool and children not allowed.
Location: Location great lots of restaurants and shopping close by.
Modern 5 star hotel, excellent location close to train,subway station. Staff friendly and very helpful. Fabulous views of Mt Fugii if you are lucky to be there on a clear day.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Washington, DC

Superb hotel with superb views from upper floors

Posted 07-Nov-2014
Pros: The location, the view, the service, the neighborhood, the choices of nearby eateries.
Cons: Only gripe is that the restaurants close early, and the top-floor bar, which has a spectacular view, has no NON-smoking area!
Location: Shibuya is a great neighborhood to explore, so much energy, so many good restaurants and shops, and more hip than most parts of Tokyo.
We had a lovely stay at the Cerulean. Our 32nd-floor room was great, with a stunning view. The Japanese dedication to service is very evident there, and all the arrangements were smooth.