Ratings based on 582 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

central

Posted 16-Oct-2014
central, friendly staff, food a bit expensive....
5 out of 5
Recommended
for Everyone
by A verified traveller

Never disappointed

Posted 07-Oct-2014
Pros: Amazing city views.
The rooms are always very clean and the staff is very efficient, friendly, and usually speaks english very well. The location is near everything or just a short cab ride away. It's near a major train station which makes it very convenient and popular area!
5 out of 5
Recommended
for Everyone
by A verified traveller from Sydney, Australia

Great Tokyo Hotel

Posted 06-Oct-2014
This is one of the best hotels in Tokyo. The staff are excellent, the location perfect and the views from the bar are amazing. 5 stars.
4 out of 5
Recommended
for Everyone
by A verified traveller from Tokio

Some low points

Posted 03-Oct-2014
Staff, size of the room , bath excelent, but no free wi-fi and breakfast
5 out of 5
Recommended
for Everyone
by A verified traveller from GB

Great location and views.

Posted 27-Sep-2014
Pros: The location was very good for, nightlife, shopping and rail links to everywhere in Japan.
Cons: Rooms slightly dated but this did not detract from overall stay.
Location: Shibuya is one of the best parts of Tokyo to be in the centre of.
Great rooms, spacious, comfortable, and fantastic views. All staff very friendly, helpful and professional.
5 out of 5
Recommended
for Everyone
by A verified traveller from Australia

Centrally located, very nice

Posted 27-Sep-2014
No problems at all. Great accom in the heart of shibuya
4 out of 5
Recommended
for Everyone
by A verified traveller from Australia

Right near shibuya nightlife

Posted 16-Aug-2014
Fabulous views of the city from the room and tower restaurant. Would definitely stay here again.
5 out of 5
Recommended
for Shopping
by A verified traveller

This traveller left a rating score only Posted 24-Jul-2014 on Hotels.com
4 out of 5
Recommended
for Everyone
by A verified traveller from Melbourne Australia

Gym have to pay?

Posted 18-Jul-2014
in general everything is good staff is friendly and polite but when i visit the gym they ask to pay a fee to use it, I think that abnormal for a hotel.
2 out of 5
by A verified traveller from AUSTRALIA

CENTRAL HOTEL

Posted 12-Jul-2014
Pros: CENTRAL
Cons: THE IN HOUSE FACILITIES FOR GUESTS
CENTRAL HOTEL WITH NO RELAXATION FACILITIES, WE ENQUIRED RE USE OF THE SWIMMING POOL AND WAS INFORMED THAT A CHARGE OF 2240 YEN PER PERSON FOR A SWIM WAS REQUIRED VERY DISAPPOINTING HAVE NEVER HAD TO PAY FOR A SWIM IN A 4-5 STAR HOTEL