Ratings based on 1,100 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Philadelphia, PA

Most excellent stay!

Posted 19-May-2015
Pros: Absolutely loved how helpful the staff was.
Cons: Nope - everything was great!
Location: Everything you need is steps away from the door: shops, delicious restaurants, train station, and you're just about a mile walk from Harajuku.
Second time staying here and am really pleased! Can't say enough great things about the hotel. My friends and I stayed here for a week in April, and had a wonderful experience. Pros -Staff is unbelievably friendly, and will bend over backwards to help -FANTASTIC location -Great onsite dining -Rooms are very large and have beautiful views Cons This is so minor...in order to get to the hustle and bustle of Shibuya you have to walk up the steps and cross the overpass. Not a big deal unless you've been walking a zillion miles per day.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Milano

Bel hotel situato nel cuore del quartiere trendy

Posted 19-May-2015
Pros: La posizione, lo stile e i ristoranti
Cons: Il café centrale nel lobby con i divani e' accessibile solo se consumi, a mio parere deve essere accessibile comunque.
Location: Posizione ottima, dall'hotel si vede l'incrocio di Shibuya più animato del mondo. Ci sono tanti ristoranti, bar e negozi, la zona e' molto giovanile
Bel hotel situato nel cuore del quartiere trendy Shibuya a due passi dalla metropolitana e JR. Il quartiere offre tantissimi ristoranti. L'hotel non e' nuovissimo ma molto curato e bello. Ha una vista spettacolare su Tokyo e anche un bellissimo bar con la musica dal vivo. All'interno dell'hotel ci sono ottimi e raffinati ristoranti della cucina giapponese e cinese, il jazz club ed altri ristoranti e bar, il fitness e la piscina a pagamento, il centro estetico e lo studio dentistico. Il personale molto gentile e la concierge molto disponibile. Molto comodo il servizio di shuttle direttamente dall'hotel agli aeroporti.
4 out of 5
Recommended
for Everyone
by A verified traveller

Excellent Staff

Posted 19-May-2015
Pros: Great location, very helpful staff and reasonable rates.
I have stayed around the Shibuya area many times before and this is my first visit to Cerulean Tower Hotel. It just so happen that I had a gout attack the day I arrived in Tokyo and my foot was very swollen and in great pain. I tried to tough it out by taking some pain killers and after 24 hours, I know it is not working at all. So I went to the lobby try asking for help. One of the duty manager Mr. Wakiji was extremely helpful: besides helping me book an appointment with an English speaking doctor, he personally helped me to the taxi and gave the driver detail directions (he also gave me the clinic's name card). The doctor turns out to be extremely competent and with in 2 hours the swollen have subsided and I ended up accomplishing most of the things I needed to during my stay. Needless to say, the hotel's excellent service saved my trip (and my foot probably!). With it convenient location and excellent service, I will for sure stay at the Cerulean Tower again on my next visit.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom korea

가족이 편안하게 묵은 편안한 호텔

Posted 14-May-2015
Pros: 깨끗한 시설과 뷰, 그리고 접근성
Cons: 특별히 없었어요
Location: 시부야역,마크시티,도큐백화점 본점,히카리에..... 너무 많아요!
일본 호텔치고 큰 싸이즈에, 도쿄타워가 측면으로 보이는 뷰가 멋졌어요 직원분들 친절하구요 시부야역이 호텔 옆이라 이동하기도 편하고 호텔앞은 마크시티^^ 아이랑 이용하기에 더없이 훌륭했네요
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Stuttgart

Super Hotel für Sightseeing

Posted 13-May-2015
Top-Hotel, sehr zentrale Lage, sehr guter Service und ein wunderbarer Blick über Tokyo
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Tokyo, Shibuya

Excellent hotel with fantastic transport links

Posted 10-May-2015
Staff were friendly and very helpful. They spoke excellent English and took our luggage to the hotel room. The hotel is located in Shibuya and has good transport links making travelling through tokyo easy
5 out of 5
Recommended
for Everyone
by A verified travellerfrom world traveler

Posted 08-May-2015
Great experience. Location staff facilities. Top choice for Tokyo.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom New York, NY

Posted 20-Apr-2015
Great location! The hotel is totally self contained. It has just about everything. Even the traditional Noh theatre.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Buffalo, Ny

Top class customer service

Posted 20-Apr-2015
The hotel staff goes above and beyond to make you feel like the VIP you deserve to be treated like. They treat everyone as if they are high class. The rooms are gorgeous and modern. The maid service is impeccable leaving not a trace a mess. Everyday felt as if we rechecked into a new room. Bathrooms were very clean and looked newly renovated. Full bathtubs you can completely submerge into (and I'm not a small guy either). Showers had amazing water pressure. Great to turn on the jets and put on the neck or back after a long day of walking around the city. Don't even get me started on the location. Absolutely perfect. Four minute walk to Shibuya station (for people new to Tokyo, you can take the subway to pretty much everywhere in Tokyo from Shibuya Station). Overall, will most likely be returning to the same hotel when I return.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom C

close to the subway dtation

Posted 18-Apr-2015
It is 2 mins walk to the Shibuya station which leads you to anywhere im Tokyo. It is on the quiet side of the Shibuya shopping district which makes the hotel quiet for sleeping. Only 5 mins walk to the centre of the famous crossing. The stuff were very nice and speak English. The breakfast buffet was good but pricy. We went. There twice and found the menu were the same every day. It would be nice to change it. There are no place to have breakfast before 9:00am nearby.