From the moment of my arrival from Narita to my departure the service and quality of the staff was excellent. They made my stay pleasant and rewarding. The lounge staff was particularly good; their attentiveness and quality of service is befitting of a first class facility. I would definitely stay at the Tokyo Marriott again.
The Conrad Tokyo is a fantastic hotel with great staff and facilities however if you are looking forward to a nice spa holiday forget it. For some totally illogical reason they enforce a rule that if you have tattoos you are not allowed to use the facilities. This apparently is because of the Japanese gangsters sporting tattoos. Confusing in the sense that if I was a gangster I would use the spa if I wanted to and no stupid rule would stop me, so the only people who suffer are the non gangster tattooed tourists who spend a shed load of money to come to their amazing country. Sort it out !!!
Bruce & Carol from Aberdeen, Scotland
Modern hotel sited in the commercial district, towering 37 storeys over the Shiodome with views over the Royal Gardens. …More
It was the most relaxing, comfy and luxuriating experience I had during my visit to Japan, staying at this hotel! I had stayed at three other hotels and this hotel was the best! I knew it was going to be a hectic trip for me, so I booked a room at this hotel for the latter part of the trip to recuperate. What a wonderful stay it turned out to be--I deserved it and I got it, and then some! I did not want to leave!
Hands down the best hotel in Tokyo. Expensive, yes, but well worth every penny. From the customer service to views to the guest rooms and suites to the hotel bars and restaurants, everything is five stars.
Staff is very welcoming beginning with arrival. Staff appear to be sincerely gracious and helpful without any sense of wanting to be rewarded in any way. Concierge was most helpful in advising regarding sightseeing, means of travel etc. Only negative was the high price of the various restaurants in the hotel for mediocre meals (at least in one of the restaurants we tried. although the breakfast buffet with a great garden view was very good.
"Close to the station with direct to Narita airport"
Only take a few minutes from the station, get out from Iriya gate, close to street market n convenience store n very helpfull staffs, they offer to look after our 2 medium size luggages while we left Tokyo for Kyoto, Osaka, Sapporo, Hiroshima, then back again for another 4 nights at the same hotel before fly back to Sydney. When we back to this hotel, they put our luggages to our room already, what a very nice service.
The hotel is nice and clean and has very friendly staff. The room was of reasonable size with very comfortable bed. It has great views over the bay. The hotel has very easy access from/to the Haneda
Airport using the shuttle bus service that delivers and also picks you from the front door of the hotel.
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