Coffee/tea maker

Reviews of West Coast Motel

2 out of 5
West Coast Motel
279 Hemlock Street, Ucluelet, BC

Reviews

8.6

Excellent

Rating 10 - Excellent. 471 out of 1004 reviews" "
Rating 8 - Good. 412 out of 1004 reviews" "
Rating 6 - Okay. 77 out of 1004 reviews" "
Rating 4 - Poor. 38 out of 1004 reviews" "
Rating 2 - Terrible. 6 out of 1004 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Cassandra- motel manager on 28 Mar 2024
Hi RebeccaThank you for this nice review. please stay anytime.

10/10 Excellent

Tessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really appreciated that there was dishes and utensils in the cupboards, along with a toaster and electric kettle, and dish soap and sponge. I didnt really know what would be in our suite other than mini fridge, microwave and coffee maker. It was so nice to have these things to make it easier to have some meals in the room, especially with kids.
Stayed 2 nights in Mar 2024
Response from Cassandra- motel manager on 28 Mar 2024
Hello Tessa Thank you for taking the time to leave us a review. I am very pleased to hear that you enjoyed the amenities provided in your room during your stay. Please come stay anytime.

4/10 Poor

C

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room smelled musty and old, the bathroom had weird stains all over the mirror, chipped paint and I didn’t find the staff very personable. Tried to use the pool but it was always busy with screaming kids.
Stayed 1 night in Mar 2024
Response from Cassandra- motel manager on 28 Mar 2024
Hi there.Thank you for taking the time to leave a review. I appreciate your feedback. We are an older motel and are continually trying to update and renovate both of our properties. I am sorry to hear that you were not able to enjoy the pool during your stay do to the business and noise. We do offer a gym key fob to the facilities for early access as early as 5 am. It may be more quiet for you in the earlier morning as only people with key fobs may gain access and then it opens to public at 9am. I hope you come give us another try and stay with us in the future. Until then safe travels.

8/10 Good

Chelsea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it was a good stay. The room was outdated, however, very clean. My room was quite small, though it was perfect for my needs. The receptionist was very kind and informative. Parking was easy & had ample of space despite being sold out! It was also extremely quiet in the room - I could not hear anyone above/beside me which was a nice surprise (I could hear the nearby sea lions barking a bit at night, but it was cute and was not overly loud). The only con of the room was that the mattress was extremely firm. It was quite uncomfortable. I thankfully found a couple extra pillows in the closet area & was able to use them to be more comfortable. It was tolerable for my 2 night stay, however, I would not have been able to tolerate it for longer than that. I'm not sure if it was specific to my bed or if they're all like that. I did not wake up with back pain, though, it was difficult to find a comfortable position to sleep in. The pillows, sheets, comforter and blanket were all very cozy & warm. Overall, it was a good stay!
Stayed 2 nights in Mar 2024
Response from Cassandra- motel manager on 28 Mar 2024
Hi ChelseaThank you for taking the time to leave us this kind review. I am happy you found the staff kind and informative. I am glad the room had everything you needed for your 2 night stay and that you found the room quiet other than our lovely sealions barking from the harbour. I do apologise that you found the bed firm. Please don't hesitate to let us know during your stay as we do offer mattress toppers. Save travels until next time.

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to rest your hat.
Stayed 1 night in Feb 2024
Response from Cassandra- motel manager on 5 Mar 2024
Hello AlexandraThank you for this kind review. I am happy you enjoyed your stay. Please stay anytime you are in the area.

10/10 Excellent

Graham

Liked: Amenities
Good Harbour view
Stayed 1 night in Jan 2024
Response from Cassandra- motel manager on 5 Feb 2024
Hi Graham Thank you for this nice review. I am glad you enjoyed your stay and the view. We are very fortunate to be in such a beautiful location right on the boat harbour. Come stay with us whenever you are in the area.

10/10 Excellent

Brian

Liked: Staff & service, property conditions & facilities
Room was perfect, sauna was amazing. People were nice:)))
Stayed 2 nights in Jan 2024
Response from Cassandra- motel manager on 30 Jan 2024
Hi BrianThank you for this kind review. I am so happy you enjoyed your room and had the opportunity to use our newly built sauna. Please come stay with us anytime.

2/10 Terrible

David

Response from Cassandra- motel manager on 12 Feb 2024
Hello David Thank you for taking the time to review our property. Please feel free to let us know how we can improve your next visit. Until then safe travels.

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It has everything you need
Stayed 1 night in Dec 2023
Response from Cassandra- motel manager on 24 Jan 2024
Hi SebastianThank you for this kind review. I am very happy to hear we provided everything you needed during your stay. Please come stay anytime.

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Well maintained and clean. Very friendly staff.
Stayed 1 night in Oct 2023
Response from Cassandra- Motel manager on 26 Oct 2023
Hi Ken Thank you for this kind review. I am happy you had a good stay. Please come visit anytime.

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish there was a 6 star option. The staff were incredible. Convenient little room. has everything you need. Perfect stay
Stayed 3 nights in Oct 2023
Response from Cassandra- Motel manager on 18 Oct 2023
Hello DevonWow! Thank you so much for this kind review. I am so happy you had an incredible stay and we had everything you needed. We would love for you to stay with us anytime you are in the area. Safe travels until next time.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
The 3rd time I’ve stayed here and always had great service and a clean room with a kitchen. I’ll be back!
Stayed 2 nights in Sep 2023
Response from Cassandra- Motel manager on 13 Oct 2023
Hi BrendaWelcome back! Thank you for leaving us this review. I am happy your enjoyed your room. We really enjoy having repeat customers and would love to have you back for a 4th time. Until then please take care.

8/10 Good

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location on the harbour; the suite was absolutely spotless when we arrived and checked in early. It was very quiet and comfortable. There was no housekeeping provided while we were there, which was fine. One thing, in this 2 bedroom suite the bedrooms have no windows. That was disconcerting. The office provided us with a fan and so we slept with the doors open and the fan blowing and that worked just fine.
Stayed 3 nights in Oct 2023
Response from Cassandra- Motel manager on 13 Oct 2023
Hello JeremyThank you for this kind review and your feedback about your stay. I am happy we were able to get you into your room early. I am sorry that there are no windows in the bedroom. Unfortunately the lower level units are build where the back half of the unit is underground which is why the widows are in the front of the unit. I am happy the fan that was provided was helpful. Please come stay again and please continue to let us know if there is anything we can do to enhance your stay. Take care.

6/10 Okay

Dustin

Stayed 1 night in Sep 2023
Response from Cassandra- Motel manager on 3 Nov 2023
Hello Dustin Thank you for leaving a review. We are glad you enjoyed your stay. Please come visit anytime.

6/10 Okay

GILBERTO

Stayed 3 nights in Oct 2023
Response from Cassandra- Motel manager on 31 Oct 2023
Hi Gilberto Thank you for leaving us this review. Please come visit anytime.

8/10 Good

isabella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Level 2 EV charger in close proximity
Very clean kitchen suite. Oven only had one working grill element. We chose this place for its proximity to the small craft harbour EV charger which is steps away.
Stayed 2 nights in Oct 2023
Response from Cassandra- Motel manager on 13 Oct 2023
Hi Isabella Thank you for this kind review. I am happy you enjoyed your stay. We are fortunate to be in such a beautiful location on the boat harbour. Please come stay anytime.

10/10 Excellent

?

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed two nights and the room was clean. We spot 2 deers outside the building which is nice. It’s close to shops and supermarket.
Stayed 2 nights in Sep 2023
Response from Cassandra- Motel manager on 10 Oct 2023
Hi there.Thank you for leaving us this great review. I am happy to hear you got to see some wild life right outside. W are fortunate to me in such a beautiful location right by the boat harbour. Come stay with us anytime you are in the area.

10/10 Excellent

keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice stay.
Stayed 2 nights in Oct 2023
Response from Cassandra- Motel manager on 6 Oct 2023
Hi KeithThank you for taking the time to leave us this review. I am happy you had a nice stay. Please come visit anytime.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Cassandra- Motel manager on 4 Oct 2023
Hi John Thank you for this kind review. I am happy you enjoyed your stay. Please come again.

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Cassandra- Motel manager on 4 Oct 2023
Hi MohammadI am so happy you enjoyed your stay. I hope you can come stay with us again.

10/10 Excellent

Carl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable cost. Would stay again
Stayed 1 night in Sep 2023
Response from Cassandra- Motel manager on 4 Oct 2023
Hi CarlThank you for taking the time to review our motel. I am happy you found us to be a reasonable cost. We would love for you to stay again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Cassandra- Motel manager on 5 Oct 2023
Wow thank you for this nice review. I am happy you enjoyed your stay. Please come stay again anytime.

6/10 Okay

Martin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The property was dated but clean and spacious.
Stayed 2 nights in Oct 2023
Response from Cassandra- Motel manager on 5 Oct 2023
Hello MartinThank you for taking the time to leave us your feedback. I am happy you found your room to be clean and spacious. We are an older motel and we are constantly updating and renovating both our properties so i apologised that you did not get to experience a renovated room. Hopefully you can come visit us again if you find your way out this way again.

10/10 Excellent

April

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My partner and I were in Ucluelet for only one night and had lots to do. Our economy room was quiet, clean and equipped with all the basics that we needed. The bed was very comfortable. It was reasonably priced and the staff at front desk were kind and helpful. It is situated central so we could walk to the stores and restaurants.
Stayed 1 night in Sep 2023
Response from Cassandra- Motel manager on 5 Oct 2023
Hello AprilThank you for leaving this kind review. It is great that you found it to be reasonably priced for the quiet, clean and well equipped room. I am happy you found the bed to be very comfortable. I hope you are able to come back for another visit. Safe travels.

10/10 Excellent

Nazmus

Stayed 1 night in Oct 2023
Response from Cassandra- Motel manager on 4 Oct 2023
Hi NazmusThank you for this nice review. Please stay anytime.

8/10 Good

Darrell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older property but well maintained. Comfortable bed. There is a restaurant right behind. Enjoyed our stay.
Response from Cassandra- Motel manager on 4 Oct 2023
Hey DarrelThank you for taking the time to leave us this kind review. I am glad the bed was comfortable for you and you found our property to be well maintained. We are an older property but are constantly trying to update and renovate both our properties. Please come back anytime.

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay for our 2 day tour of Ucluelet and Tofino. We had a view of the harbour and felt safe to walk all around. Clean, quiet and lots of parking.
Stayed 2 nights in Sep 2023
Response from Cassandra- Motel manager on 4 Oct 2023
Hi LisaThank you for taking the time to give us your feedback. I am happy you felt safe and found us to be a clean, quiet place to stay. I hope you get a chance to come back out and explore more of the west coast. Please reach out anytime you are in the area. Safe travels until then.

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Cassandra- Motel manager on 4 Oct 2023
Hi BrendanI am happy you enjoyed your stay. Please come stay anytime you find yourself here on the west coast.

8/10 Good

Michel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Cassandra- Motel manager on 4 Oct 2023
Hi MichelThank you for your review. We would love to know how we could of made your stay better. Please feel free to contact us directly to share your feedback. Please come stay anytime.

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Kitchenette was well stocked , rooms were clean and comfortable, parking was included
Stayed 2 nights in Sep 2023
Response from Cassandra- Motel manager on 4 Oct 2023
Hi LoriI am happy you enjoyed your stay and found the rooms were clean, comfortable and well stocked. Please come stay with us anytime you are in the area.

10/10 Excellent

Anne L

Liked: Cleanliness, staff & service, room comfort
West Coast Gem
We preferred the quietness of Ucluelet over Tofino, and the West Coast Motel did not disappoint. The marina view from our window was a bonus. The motel is older and outdated, but the room was spotlessly clean and comfortable. There is a kitchenette, and the shower has great water pressure. We enjoyed meeting the staff, and loved our stay there. We look for safe, clean and quiet, and it exceeded our expectations.
Stayed 1 night in Sep 2023
Response from Cassandra- Motel manager on 4 Oct 2023
Hi Anne Thank you for taking the time to leave us this nice review, we appreciate your feedback. I am happy you loved your stay. We are an older motel but we do try to update and renovate our properties. I am so pleased we exceeded your expectations and hope you can make it back this way again.

6/10 Okay

TONEY

Stayed 2 nights in Sep 2023
Response from Cassandra- Motel manager on 18 Oct 2023
Hi Toney Thank you for this review. We appreciate your feed back. If you wish to let us know how we could of improved your stay we would love to know. Please feel free to email us. Please come stay anytime.

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is close to everything in town. Right next to an awesome floating restaurant. They have an indoor pool and a gym A little noise from the highway, but not too bad
Stayed 1 night in Sep 2023
Response from Cassandra- Motel manager on 4 Oct 2023
Hi ChristineThank you for taking the time to leave us this kind review. We are lucky to be in such an amazing location in walking distance to most things in town. I hope you had the chance to use our facility during your stay. I am sorry you found it to be a little noisy, I would recommend giving our sister property the Whale's Tail Guest Suites a try during your next visit. It is located 1 block away and is a little more tucked away from the main road traffic. I hope you enjoyed the rest of your trip and can visit again.

4/10 Poor

Mathieu

Liked: Cleanliness
Disliked: Staff & service
Really expensive for what it is.
Stayed 2 nights in Sep 2023
Response from Cassandra- Motel manager on 2 Oct 2023
Hello MathieuI am sorry you found it to be expensive for what we offer. We do try and stay comparable to our competitors in town. We would love to know what would make it more valuable? Please feel free to reach out directly if you wish to share more of your feedback about your stay. Safe travels.

4/10 Poor

Kenneth

Stayed 2 nights in Sep 2023
Response from Cassandra- Motel manager on 13 Oct 2023
Hello Ken Thank you for leaving a review, we appreciate your feedback. Please reach out directly if you would like to let us know how we could of made your stay better.

10/10 Excellent

Barb

Liked: Cleanliness, staff & service, property conditions & facilities
Very enjoyable stay. Friendly staff. Well equipped.
Stayed 2 nights in Sep 2023
Response from Cassandra- Motel manager on 21 Sept 2023
Hi BarbThank you for this nice review. I am happy you enjoyed your stay and found your room to be well equipped. I hope you enjoyed your time in Ucluelet please visit again anytime.

10/10 Excellent

Linda

Stayed 1 night in Sep 2023
Response from Cassandra- Motel manager on 6 Oct 2023
Hello LindaThank you for leaving us this kind review. Please come stay anytime.

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Cassandra- Motel manager on 18 Sept 2023
Hi SamThank you for this review. I am happy you enjoyed your stay. Please stay anytime.

6/10 Okay

Sally

Travelled with partner
Biggest drawback for the room with twin beds was a lack of space and therefore a lack of furniture. “Cramped” describes it best. Very basic and minimal.
Stayed 2 nights in Sep 2023
Response from Cassandra- Motel manager on 18 Sept 2023
Hi SallyThank you for taking the time to leave us this review. You were booked into the Economy Room with 2 Twin Beds. Sadly this Economy rooms are a pocket size room designed to be a place just to lay your head. If you wish for more room or different amenities I would recommend reaching out to our front desk directly so they can assist you with finding the right room for you during your stay. Safe travels until next time.

8/10 Good

Dachao

Liked: Cleanliness, amenities, property conditions & facilities
everything was good
Stayed 2 nights in Sep 2023
Response from Cassandra- Motel manager on 18 Sept 2023
Hello DachaoThank you for this nice review. I am happy everything was good. Please come anytime, until then take care.

8/10 Good

Alexandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had everything we needed for sleeping, cooking and relaxing. Little older property but inside and outside well maintained. Lovely staff and great location.
Stayed 2 nights in Sep 2023
Response from Cassandra- Motel manager on 18 Sept 2023
Hi AlexandraThank you for this awesome review. I am happy you enjoyed your stay and that your room had everything you needed. Please come stay anytime you find yourself in the area.

8/10 Good

Carlene

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
This place was very nice. Although I spilled some water on the floor and wiped it up and the cloth was black. That made me feel kind of icky. Makes me wonder what else wasn’t cleaned. Other than that. Thumbs up.
Stayed 2 nights in Aug 2023
Response from Cassandra- Motel manager on 18 Sept 2023
Hello CarleneThank you for taking the time to leave us review. For sure that is not acceptable. I assure you we take pride in our cleanliness. I appreciate you bringing this to our attention so we can take care of it. I am happy other than that you enjoyed your stay. I hope you have safe travels and can come stay again.

10/10 Excellent

John K

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice room and staff with lovely view and well suited to our needs. Thanks.
Stayed 2 nights in Sep 2023
Response from Cassandra- Motel manager on 12 Sept 2023
Hey JohnThank you for this kind review. I am happy you enjoyed your stay and that it was suited for your needs. Please come stay again if you find yourself here on the west coast.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
West Coast Motel was quiet, cozy, had an easy check in and check out, and the staff were helpful. Really great place to stay.
Stayed 2 nights in Sep 2023
Response from Cassandra- Motel manager on 12 Sept 2023
Hi NicoleThank you for this kind review. I am glad you found it cozy, quiet and my staff was helpful. Please come and stay anytime.

8/10 Good

Wylie

Travelled with group
Liked: Cleanliness
It was right next to the dock where we took a boat to go fishing.
Stayed 2 nights in Aug 2023
Response from Cassandra- Motel manager on 5 Sept 2023
Hi WylieThank you for this kind review. I am happy you enjoyed our location. It is amazing being located on the boat harbour. Sure makes it easier to walk down to the boats if going on a fishing charter or a wildlife tour. We are also very fortunate we are in walking distance to shops, restaurants, trails, beaches and more. Hope you can visit again.

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The young woman who helped with reorganizing our stay was fantastic!
Stayed 1 night in Aug 2023
Response from Cassandra- Motel manager on 5 Sept 2023
Hi Brian Thank you for taking the time to leave us this review. I am happy you enjoyed your stay and my wonderful staff was able to assist you during your stay. Take care until next time.

6/10 Okay

Carter

Travelled with partner
Liked: Staff & service
Great price for the location and included laundry was a nice perk
Stayed 2 nights in Aug 2023
Response from Cassandra- Motel manager on 5 Sept 2023
Hey CarterThank you for leaving us this nice review. I am happy you enjoyed your stay and found it to be a perk we offer laundry during your stay. Safe travels until next time.

10/10 Excellent

Leif

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location right on the harbour. Easily walk to dinner or coffee shops. Quick easy drive to Tofino. Very close to some awesome hiking paths.
Stayed 2 nights in Aug 2023
Response from Cassandra- Motel manager on 5 Sept 2023
Hi Leif I am happy you enjoyed your stay. We are in a great location in walking distance to a bunch of things to see and do in Ucluelet and a short drive to Tofino. Come stay anytime your venturing our area.

10/10 Excellent

Janet

Travelled with partner
Liked: Amenities
Love this place nothing fancy but extremely comfortable
Stayed 3 nights in Aug 2023
Response from Cassandra- Motel manager on 28 Aug 2023
Hi JanetThank you for this kind review. I am happy you love our motel and found it to be comfortable. We do strive to provide a clean comfortable home away from home. Please come and stay anytime.

8/10 Good

Denis

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable. Right next to the Floathouse restaurant, not a far walk to most stores etc.
Stayed 3 nights in Aug 2023
Response from Cassandra- Motel manager on 28 Aug 2023
Hey DenisThank you for leaving us this review. We are so grateful to be in such an amazing location in walking distance to most things in Ucluelet. I hope you can come visit again in the future.