I was very dissatisfied with my stay there. After waiting over 3 hours to check in, the hotel was unable to confirm that I had already paid for my trip. The receptionist insisted they were not contacted by Expedia in any way, only to say 4 hours later that their phone was down and they could not be contacted. I therefore had to pay for my stay twice! Upon check out the hotel was still unable to confirm any contact from expedia.
Contrary to the description, there was no wifi in the rooms or anywhere else, except for the lobby.
The running water was yellow and smelled of sewage, so did the toilets. The sink took overnight to empty even though the water pressure was incredibly low and the shower handle was broken and squinting water im every direction. They did not even provide hand towels and beach towels required a deposit.
If you did not purchase the all inclusive pass, you could not purchase drinks at the bar, you had to pay at reception and then return to the bar or leave your card open for the duration of your stay instead of being able to charge to your room.
The check in staff was incredibly rude and really gave the Tobago trip a terrible start.
The only redeeming thing about the hotel was the beach, the natural beauty is hard to compete with.
Also if you're a vegetarian you will starve there. They will not serve any meals to your room, nor are you allowed to take any hotel meals up to your room.