Outdoor pool, open 7 AM to 7 PM, pool loungers
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Reviews of Blue Haven Hotel

4 out of 5
Blue Haven Hotel
Bacolet Bay, Scarborough, Tobago

Reviews

7.0

Good

Rating 10 - Excellent. 15 out of 40 reviews" "
Rating 8 - Good. 5 out of 40 reviews" "
Rating 6 - Okay. 6 out of 40 reviews" "
Rating 4 - Poor. 11 out of 40 reviews" "
Rating 2 - Terrible. 3 out of 40 reviews" "

7.2/10

Cleanliness

8.8/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Ron

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is in a state of disrepair and needs updating. The shower and toilet are good. The staff is friendly and helpful. The beach is beautiful. This was once an amazing place perhaps in the early 80s, but it's stuck there and not in a good way. There needs to be significant investment in restoring and updating this hotel. It's also not very accessible. It's too expensive for what you're getting. Definitely should receive a refund. We didn’t spend the night anf checked out early.
Stayed 1 night in Mar 2024
Response from Reservations on 9 Apr 2024
Dear Ron,It is disappointing to receive this review from you. First of all, you booked a room for 2 adults with a King Bed but showed up with 6 persons. Upon check-in, you told the receptionist that you will only be using the room for the day because you have a flight to Trinidad later in the evening. You made it seem as if it were just 2 persons checking-in when in reality the rest of your group were in the car waiting. We do not tolerate false accusations and should not have allowed you to have 6 persons in one room in the first place as it goes against hotel policy.

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was beautiful and peaceful…the staff was very helpful and accommodating. I would definitely return
Stayed 3 nights in Feb 2024
Response from Reservations on 9 Apr 2024
Dear Melissa, Thank you for your kind review. We are glad to hear that you had a great time. We look forward to welcoming you again!

6/10 Okay

Sodette

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were excellent and tried to accommodate us as much as they could. Unfortunately the property is in need of a lot of repair… it has great potential because the surroundings are beautiful. Rooms are outdated and not as clean and fresh. We were the only guests on premises
Stayed 3 nights in Sep 2023

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the view!
Pro: This is an older hotel with great character. The owner has done a great job with the re-model over Covid. The view from almost anywhere is fantastic, overlooking the entry to the Scarborough harbor. A nice public beach is just steps away. I think this is an overlooked property due to Covid and somewhat out of the way location. I was the only one there for my two day stay! Basically, the whole staff was waiting on just me! For that reason, my review may be a bit skewed. Although the restaurant was not open there is a bar by the lobby and they had the full menu available there. It was nice to talk directly to the chief and the food was great. Again I was the only one there so maybe I was treated better than if it was crowded. The room was comfortable and I slept well having the sliding door open to the ocean breeze and the sound of the waves. Con: There are two building structures for the hotel rooms. I stayed in what would be the original structure and it was in good shape considering it’s an older structure. Next to it was an odd-looking cube like rooms with a separate roof structure. It is totally out of place and since I did not stay in that section have no idea what the rooms are like. IMO they should be torn down and rebuilt to match the older section. If you stay I would be confirming your room is in the original structure! Note: This is Tobago and in general things are a bit run down and the sea air takes its toll on everything. I mention thi
Sunset from the patio
View from my room
public beach view from patio
Stayed 2 nights in Mar 2023

10/10 Excellent

Vicarsh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old property with a rich history. Has retained a lot of its old charm. Lovely location.Would definitely return.
Stayed 2 nights in Feb 2023

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic stay ! Property full of character and amazing natural beauty. Best views ever and the most relaxing private beach. Welcoming staff and very accommodating for any request. Will definitely return !
Stayed 2 nights in Jan 2023
Response from Reservations on 3 Feb 2023
Dear Juan,Thank you for your kind review. We are glad to hear that you had a great time with us. We look forward to welcoming you again!

4/10 Poor

Tariq

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very nice location. However more maintenance needed especially in the pool area.
Response from Reservations on 10 Jan 2023
Dear Tariq,We are surprised to receive this disappointing review from you. Our pool and surrounding area was recently renovated. Throughout your stay, you informed us that everything was excellent and that you had no issues. On the day of check-out, you were still swimming in the pool with your family 4 hours past our check-out time so you must have enjoyed the pool area.

10/10 Excellent

Alixander

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean & nicely well renewed cute resort! Me and my girlfriend definitely enjoyed our get away together and loved amazing views on the terrace and location! The staff were great too and friendly we would definitely stay again
Response from Reservations on 4 Jan 2023
Dear Alixander,Thank you for your kind review. We are glad to hear that you and your girlfriend had a great stay by us. We look forward to welcoming you both again!

10/10 Excellent

Mariana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at the Blue Haven! We heard the hotel was closed for some time and recently reopened. Our room was clean and nicely decorated. The hotel has the most beautiful terrace overlooking the ocean! We loved having cocktails there during the day and wine at night. Highly recommend.
Stayed 1 night in Nov 2022
Response from Reservations on 4 Jan 2023
Dear Mariana,Thank you for your kind review. We are glad to hear that you all had a great time with us. We look forward to welcoming you again!

4/10 Poor

Danica

Stayed 2 nights in Oct 2022

8/10 Good

Clayton, Port of Spain, Trinidad

Travelled with partner
Liked: Cleanliness, staff & service, amenities
the location is fabulous and the ambience is breathtaking, the property though needs to be renovated and upgraded. the property generally appears as though it is being neglected but have great potential to be a top class hotel
Stayed 2 nights in Feb 2020

6/10 Okay

JS, POS

Travelled with family
Liked: Staff & service
The property needs a lot of updates, the staff were friendly, the tablecloths in the dining area weren’t changed daily, barely had staff consistently available, poor job of managing the wood interiors in the rooms. The pool wasn’t cleaned properly daily, they dont have wash cloths only the bigger sized floor mat towel, then I was given pool towels from the front desk and used them later in the day about an hour after and the towels were infested with red ants which bit me profusely. When I complained to several staff including the owner they looked at me with a sad face and didnt offer anything to rectify the bites/allergic reaction I had all over my body. Thank God I didnt use the towel on my toddler otherwise this trip couldve ended before it started. Hoping expedia could rectify this for me. I want to go to the hospital but I am afraid of overseas medical care. Being bit by red ants while on a tropical vacation was definitely a downer. The hotel has amazing views of the ocean.
Stayed 3 nights in Feb 2020

2/10 Terrible

HUNGRYTRINI

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is extremely old & extremely run down! The rooms are filthy, dates and the furniture is falling apart. The mattress was covered with one flimsy sheet, two pillows and two single roll out duvets for a double mattress it was actually disgusting. We then pulled out the bed to find hair, mould, cobwebs and so much DUST! Breakfast- the cold stuff was never on ice, just floating on a bucket of water. Breakfast was until 10am, we arrived most days at 9.30am to find the buffet pretty much empty. When we asked the chef if it’s possible for them to top up certain things her response was, “whatever is left that is it!" Not a security guard in site, anyone can drive into the hotel and go as they please. When asked if there were any security on site front desk said “they come now and again!” The wifi never worked. Appliances in the room dont work, only two lights on the patio worked. The pool is black, dirty & dated. The “beach bar” is an old abandoned shack with no beach chairs, service or any attention from the hotel. We stayed for 4 days and the rooms were cleaned ONCE, front desk used the excuse, “house keeping must of skipped your room, we can send you towels now” The "massage deck" does NOT EXSIT! None of the photos online reflect the hotel, it's a scam! The owner is dishonest and selling guests lies about his hotel! When I told the owner how terrible my stay was, he told me too bad it and it is the leading hotel! DO NOT STAY HERE
Stayed 4 nights in Feb 2020

10/10 Excellent

Pat, South Carolina

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
spectacular View nearly private beach great pool great staff. Felt like staying in someone's private home
Stayed 2 nights in Feb 2020

10/10 Excellent

Jay, Perry, Ohio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Out of the way, away from the "busy" street. Loved felling asleep to the ocean waves and waking up to the same sound. Going back next year with our kids.
Stayed 7 nights in Dec 2019
Response from Njemile Charles Reservations Agent on 11 Feb 2020
Thank you for sharing your experience with us and we.hope to see you again. Have a nice day

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2019
Response from Njemile Charles Reservations Agent on 11 Feb 2020
Thank you for staying with us and I hope you had a wonderful stay. Have a nice day

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was friendly and accomodating. The place is in need of an upgrade and the amenities
Stayed 3 nights in Dec 2019
Response from Njemile Charles Reservations Agent on 11 Feb 2020
Thank you for sharing your experience with us and I hope to see you again. Have a nice day

6/10 Okay

Verified traveller

Stayed 3 nights in Dec 2019
Response from Njemile Charles Reservations Agent on 11 Feb 2020
Thank you for staying with us and I hope you had a wonderful stay. Have a nice day

2/10 Terrible

Verified traveller

Stayed 4 nights in Dec 2019
Response from Njemile Charles Reservations Agent on 11 Feb 2020
Thank you for staying with us and I hope you had a wonderful stay. Have a nice day

4/10 Poor

Denise, New York

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel needs a complete overhaul! Being the oldest hotel in Tobago, it was very disappointing enough is not be done to restore this hotel to its grandeur. With that being said, the staff were exceptional! Christian was superb! He did his best to give us a room with a view to die for! The room was spacious and although dated, we didn’t want to leave the room because of the view. It made up for the lack of everything that was missing from the pictures that were posted on Expedia. The owner needs fix the property!!
Stayed 3 nights in Nov 2019

4/10 Poor

nala

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This Property was breathtaking. The location was awesome . However the property can become such a great experience for visitors and also a cash cow. The lack of security on the compound, the dirty drapes, the ants and roach within the rooms, the water being turned off 30 minutes before checkout, the unkept flooring, NO WIFI, the some what abandon spaces (rooms) on the compound should all be on management's priority list. I would revisit this hotel if everything listed above was addressed.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a small intimate place. The staff was exceptional friendly and courteous
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible views Front desk person (Richie) was wonderful We felt like we were with a friend
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Tranquillity
Nice view , only luke warm water and poor lighting. Overall very basic but relaxing.
Stayed 1 night in Mar 2019

4/10 Poor

Harty

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately the property needs an upgrade.The lobby chairs need cleaning and should be reupholstered. The rooms were stuffy.The drapes were old and worn.The floor needed polishing.The cost is too much for the poor quality.
Stayed 1 night in Mar 2019

8/10 Good

SJH, Britain

Liked: Cleanliness, staff & service, room comfort
Lovely location on a headland giving views back to Crown Point & Scarborough. Access to a beach which was also open to the public. Waves could be a bit boisterous. We were upgraded to a suite which gave an indoor seating area as well as a balcony with seating outside. Room had a fridge & tea/coffee making facilities. Staff were friendly, knowledgeable & helpful. We were booked room only & did not experience the breakfast service which was available daily. Sadly due to a downturn in tourism this Hotel is not currently getting the bookings it deserves which had a knock on effect with respect to services. The Gym is waiting to be upgraded & currently out of commission & the restaurant service was not available every evening. On the evenings food was being served it was the best we had experienced on the Island. When food was not available in-house the nearby Cafe Havana also served good food. We’ll long remember sitting on the terrace with a very competively priced cocktail watching the sunset over Crown Point. We had a car, location might be a bit challenging without one but taxis are easily available and reasonably priced. Lots to see & do in Tobago & roads good for the Caribbean. Corbin Wildlife Park & Grafton to watch the birds being fed two highlights. Pigeon Bay beautiful with good facilities. Store Bay has good facilities & dining options. We enjoyed a glass bottom boat trip & swim in the Nylon Pool. We’d love to return & given the option would definitely rebook here.
Stayed 14 nights in Dec 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stay away at all cost!
The entire stay and experience was the worst nightmare come true. There were ants, spiders, flies in the room, the shower curtains were yellow, the walls were falling apart with random holes, the floors were dusty. The television, phone and internet did not work. The bed was like sleeping on a rock. The air conditioner stopped working. Avoid this place, this kind of establishment should not even be open or let alone allowed to posted on Expedia. Expedia is great but this place is abominable. They need a major renovation and deserves all negative stars!!!!
Stayed 2 nights in Jun 2018

8/10 Good

JAYME R C

Liked: Cleanliness, staff & service
NICE LOCATION, BUT REQUIRES TO HAVE A CAR
THE OWNER, AN AUSTRIAN, IS VERY FRIENDLY AND HELPFUL, AS ARE ALL EMPLOYES TOO. THE AMBIENCE IS NICE, BUT REQUIRES A RENOVATION. THE BREAKFAST IS GOOD, WITH PROFESSIONAL WAITERS. I LIKED THE LOCATION, BUT YOU MUST HAVE A CAR TO VISIT THE BEST ATTRACTIONS OF THE ISLAND.

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to relax and unwind……..
It’s all about location….. The hotel is located right on the beach, it’s beautiful and green and is within walking distance to town, the breakfast is excellent, the restaurant overlooks the ocean and with the deck overlooking the ocean the sunrise and sunset is a spectacular sight. Wendy the GRM and all the staff were very pleasant and accommodative, Wendy was helpful in arranging our transfer to the hotel (it’s nice especially when you are visiting for the first time) during our stay the staff were very accommodative they also recommended stuff to do suitable to our likes. For visitors it’s good that the Hotel has a dedicated Taxi contact “Mr. Beardie” so you know you are in safe hands. In short this place is worth revisiting

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Spooky
When we booked the Hotel, I checked review;s . With Only two day to travel and when Expidia showed only 3 rooms left, we made the reservation, not to miss out. Upon arrival, after 18:00. Hotel did not have our reservation. We had to wait LONG, WITHOUT any explanation why. When ask, no answer given.... No Restaurant open... No other guest around. We were a party of 4 in this Hotel. ONLY GUEST. We did not see apart from the front offer clerk , no other living thing... and the security guy at the gate out side. NO ONE ELSE. Place was very spooky. and it was full moon..... From the front of the Hotel, you can see all the front doors with light on. But when you walk to the back, pool side, all rooms are dark, No lights on. The whole place was dark.. It was a very uncomfortable feeling. We walk down to a nearby restaurant. There we had our diner, and saw more people from the area. Breakfast was included, but with no restaurant open ?? In the morning we checked out and left at 7am to cached out ferry back to Trinidad. Tobago it self was great....

4/10 Poor

Grandma, Chevy Chase Maryland

Disliked: Cleanliness, property conditions & facilities, room comfort
Expensive for what it has.
Hard beds lots of glitches with everything electronic. Hotel not maintained well. Restaurant uninteresting but expensive. Internet only in lobby. Higher costs than Trinidad Hyatt Regency and no comparison.

6/10 Okay

Marjorie, Toronto, Canada

Liked: Staff & service
Disliked: Property conditions & facilities
Hotel close to Bacolet Bay
When we initially arrived we were impressed with the lobby area of the premises. The lobby areas are well maintained. After checking in and checking our the surroundings it was easy to see that the place needed some work. It is a beautiful location, if the owners would spend some capital on the premises it can be very nice. The room was cleaned and linens were changed daily. The hotel staff was excellent. My husband and I had dinner one night at the onsite restaurant, the food was excellent but the prices are ridiculously high, same applies to the bar........one beer was $21.00 local currency. Breakfast was a disappointment as we expected local cuisine not pancakes, bacon etc. Music at the beach bar or even at the hotel bar was almost none existence. One major thing is that you definitely need a car if you book at this location as the cost for taxis is very high. You can hardly find local taxis in the area.

6/10 Okay

Nicole, Santa Cruz, Trinidad

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Great location, Poor management and service
They did not have our reservation on their system. They advised that they would rectify the situation when we told them that we booked through hotels.com. We arrived at the hotel at the check in time only to be told by the receptionist (very nonchalantly) that the room was not ready and to wait in the lobby for a short while. An hour and a half later, the Manager offered us a temporary room until the designated room was ready. The rooms themselves were of a decent size and condition however the property itself is badly in need of maintenance. The sea blast has obviously taken a toll and whoever is in charge of maintenance needs to get serious. The white chairs in the lobby area had black hairs stuck in the upholstery and the wicker furniture obviously had not been cleaned for some time. There was also a christmas tree in the centre of the lobby with the electrical chord for the lights attached to a perimeter wall posing an obvious tripping hazard (with no caution signage). The service at the restaurant and the beach bar was great!

8/10 Good

Hisham, Trinidad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel, friendly staff and good customer service..

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great terrace over looking the Carribean
Great stay and wonderful owners...if you enjoy appreciate being part of the island and near town this is a great hotel. Wonderfully helpful staff that will make you feel comfortable from day one... also the beach and terrace are great!

6/10 Okay

Ray, Louisiana

Liked: Cleanliness, staff & service, room comfort
nice location with good range of facilities
Very pleasant stay,but furnishings were somewhat shabby with holes in curtains and in bed covers.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Castaway in Tobago
The Host and Hostess are superb....they make you feel, most certainly welcome.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Great Location, way overpriced for amenities
Cannot fault staff, nor what they did to try and recify all the niggly problems we had, but this place was WAY OVERPRICED. The location is superb for us on a tiny beach with only maybe 10 other guests, BUT.... No soap, tissues, tea/coffee maker or washcloths in the room - for what they charge per night I expect these. safe did not work, (they did get it to). 3 lights out (fixed) and the WORST bed I have ever slept in - really hard. Unfortunately ate at the restaurant first night, it was terrible - again the staff were great, but the food was not. thank god for reasonably priced taxis to take you to good restaurants. Sadly lacking in management supervision - we would have a drink in the aftenoon and the next day our empty glasses were still on the same place by the pool. Same with the loungers (first day we asked for towels and they only had one!) Loungers left out in the rain overnight so could not be used next day. Gym and spa advertised - these were padlocked doors The rooms I think have recently been refurbished, were clean and tidy, but the rest of the resort is very "tired" and I think living on its past. Its a shame because the location is just beautiful and the staff were superb - could not do enough for us, very friendly and helpful