this was a work trip, we booked 2 rooms, however when we got there they put me and the other person in the same room (we didn't want this for some issues we have) the staff at the hotel told me it was only one room booked and they didn't have any other room available. We had to stay in the same room even when we pay for 2 rooms. we showed the email we got from expedia and the itinerary, all they said it's they didn't have the reservation. On Sunday the person who paid for our rooms went to the hotel to talk with the manager, he was really sarcastic, he said it wasn't his problem. Anyways after 3 hours of talking there they realize it was their fault and that the second reservation was in the system all the time!! INSANE. They give us a coupon to use for a night sometime during the year. I will never go back there and really angry because I had to share a room with someone who i didn't even know very well, he got into a fight with his wife for this reason and we lost money from one room that no one used
CANADA from Toronto, ON, Canada
Situated in the business district, this hotel is close to Galerias Perinorte and Premium Outlet Punta Norte. Area attractions …More
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