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Reviews of Holiday Inn Fareham - Solent, an IHG Hotel

4 out of 5
Holiday Inn Fareham - Solent, an IHG Hotel
Cartwright Drive, Titchfield, Fareham, England

Reviews

8.2

Very good

Rating 10 - Excellent. 231 out of 606 reviews" "
Rating 8 - Good. 230 out of 606 reviews" "
Rating 6 - Okay. 92 out of 606 reviews" "
Rating 4 - Poor. 39 out of 606 reviews" "
Rating 2 - Terrible. 14 out of 606 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities
Litter.
Stayed 1 night in Mar 2024
Response from George on 19 Mar 2024
Thank you for taking the time to review. I hope we've done enough to be able to welcome you back at some point in the future

8/10 Good

Suleyman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was okay
Stayed 2 nights in Feb 2024
Response from George on 8 Mar 2024
Thank you for taking the time to review, I hope if we get the chance to welcome you back again, we can make your next stay 5*! We do appreciate you taking the time to comment on your experience.

10/10 Excellent

Justin

Stayed 1 night in Dec 2023
Response from George on 23 Jan 2024
Thank you so much for your 5 out of 5 review! I'm delighted we were able to deliver such a great stay for you, and hope we get to see you again very soon. Thank you again

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Much better than expected
Much better than expected - clean and comfortable - good breakfast and dietary requirements catered very well - late checkout also
Stayed 2 nights in Dec 2023
Response from George on 27 Dec 2023
Wow what a fantastic review to receive, thank you so much. I'm delighted that we were able to provide you with such an enjoyable stay, and really hope we get to welcome you again. Thank you again, reviews like this really do mean so much to us.

8/10 Good

Neil

Stayed 3 nights in Dec 2023
Response from George on 28 Dec 2023
Thank you very much for your review, and I hope we did enough to be able to welcome you back any time you're back in the area.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here many times friendly staff loads of parking would recommend
Stayed 2 nights in Dec 2023
Response from George on 27 Dec 2023
Thank you so much for your really kind words about the team here. I'm really pleased to hear you've enjoyed your experiences with us, and hope we get to welcome you many more times to come.

6/10 Okay

Kevin

Stayed 1 night in Dec 2023
Response from George on 27 Dec 2023
Thank you for taking the time to leave your feedback, I hope we did enough to be able to welcome you back again should you be in the area again.

8/10 Good

Marion

Stayed 1 night in Dec 2023
Response from George on 27 Dec 2023
Thank you very much for your 8/10 review - I hope next time you're in the area, we're able to welcome you again.

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast
A lovely stay with good facilities, lashing of hot water, a fridge in the room, great breakfast and attentive staff. My only complaint was the bed was very firm.
Stayed 3 nights in Dec 2023
Response from George on 18 Dec 2023
Thank you so much for your wonderful review of your stay with us. It's so great to hear that the staff and all that they delivered impressed so much, and I really hope we get to welcome you back again very soon. I am sorry that the bed was too firm for your liking, and hope we could find something more to your taste during any return visit. Thanks again

10/10 Excellent

Beverley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what we needed
Lovely hotel rooms are a little tired but clean and equipped well for a short stay, breakfast was excellent plenty of choice and a lovely restaurant to eat in didn’t use the bar but as the restaurant it looked excellent, all in all an excellent stay close to the family we were visiting
Stayed 1 night in Dec 2023
Response from George on 15 Dec 2023
Thank you for taking the time to leave such lovely feedback following your stay with us. I'm so pleased we were able to help give you such a great break away, and hope we can do the same for you again the next time you're in the area.

8/10 Good

Amy

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
So we stayed as a mum and daughter with my two boys, we had a family room with a double bed , 2 single sofa beds and a cot and there was still plenty of room. The only downside was that the mattress on one of th sofa beds was very uncomfortable and left my mum with a bad back . When we spoke to the receptionist about it the only response we got was oh sorry but they are meant for children. So clearly the expectation was for myself and my mum to share a bed , which we haven't done in a number of years. There could be a vast diverse number of people coming to stay that may not wish to stay in a bed together and the answer to the problem was not acceptable that it's for children only.
Stayed 1 night in Dec 2023
Response from George on 14 Dec 2023
Thank you for taking the time to give your detailed feedback, and I'm pleased that on the whole you enjoyed your stay. I am sorry about the communication regarding the sofa beds; Whilst they are generally designed for children, I'm disappointed that we didn't communicate this clearly enough during the booking process, and that the response you got when querying during your stay was less empathetic than I would expect from our team. I hope we have done enough to be able to welcome you back, and if so, be able to offer you an entirely hassle-free stay with us next time.

10/10 Excellent

Dean, Southampton

Liked: Cleanliness, staff & service, property conditions & facilities
Used for my parents who needed an accessible room which was very good.
Stayed 1 night in Dec 2023
Response from George on 7 Dec 2023
I'm delighted to hear that our team were able to accommodate your parents as requested, and that they were able to have a comfortable stay with us. I hope we'll be able to welcome them again, any time they're back in the area. Thank you

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service
The staff were excellent, they were friendly and very helpful. Food was good. The room was clean but need some updating. Plenty of parking and very easy to get to.
Stayed 1 night in Dec 2023
Response from George on 7 Dec 2023
Thank you for such a lovely review of the team, food, and cleanliness. We are due to begin a refurbishment next year, and I hope we'll be able to welcome you back to enjoy the results! Thank you again for taking the time to review

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a stopover for us, for a cruise from Southampton, found the hotel better then we expected, great position, great staff, lovely bedroom and outlook good, also lovely villages near by. We will definitely use this hotel again.
Stayed 1 night in Nov 2023
Response from George on 14 Dec 2023
Thank you so much for such a lovely review of your stay with us. I'm delighted that we were able to offer you such a great place to stop before your cruise, and it's great to hear that you'll be back again. I hope you had a fantastic trip to sea, and look forward to welcoming you back in the future.

10/10 Excellent

Jon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, amazing stuff and the breakfast is the best!
Stayed 2 nights in Nov 2023
Response from George on 20 Nov 2023
Thank you for such a wonderful review of the hotel, our team, it's great to hear how much you enjoyed the breakfast. We hope to welcome you back again very soon for another great stay! Thank you again for taking the time to review

6/10 Okay

Linda

Stayed 1 night in Nov 2023
Response from George on 7 Dec 2023
Thank you for your review, I am sorry we didn't manage to make a better impression on you on this occasion, but hope we did enough that you might give us another chance should you be back in the area.

6/10 Okay

Phil

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from George on 7 Dec 2023
Thank you for your review, I am sorry we didn't manage to make a better impression on you on this occasion, but hope we did enough that you might give us another chance should you be back in the area.

8/10 Good

Tracey

Stayed 1 night in Nov 2023
Response from George on 7 Nov 2023
Thank you for your 8/10 review of your stay. I'm really pleased that it met so many expectations, and I hope we can welcome you back for a 10/10 experience at some point very soon! Thank you again

10/10 Excellent

Monika

Stayed 2 nights in Nov 2023
Response from George on 6 Nov 2023
Thank you so much for your 10/10 review! This is so great to receive, we're all so pleased you enjoyed your stay so much, and hope to see you again very soon! Thank you again

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice relaxing stay
Stayed 1 night in Nov 2023
Response from George on 6 Nov 2023
Thank you for your 5* review. I'm delighted that you were able to enjoy your stay so much, and hope you will return any time you're back in the area. Thank you again.

4/10 Poor

Darran

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Booked a double room with double bed On arrival I was allocated a single bed ! When I asked why and can I change room to what I booked and paid for I was informed that there are no double bed rooms left and if you book through Hotel.com they see it as a request and not a booking ! What a joke needless to say I won’t be staying here again
Stayed 1 night in Oct 2023
Response from George on 2 Nov 2023
I'm very sorry that you are so disappointed in your stay. We can see that you booked a standard room, and put a double down as a request. I understand that our team tried to offer you some complimentary drinks and breakfast to appease you, but understand that this was not well received. I am sorry that you won't be staying with us again, and apologise for any confusion during the booking

10/10 Excellent

richard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Brilliant staff excellent food
Stayed 1 night in Oct 2023
Response from George on 23 Oct 2023
Thank you for such a wonderful review of the team and our food offering. What more could we ask for from feedback, and I hope that we get to welcome you back very soon for another great stay. Thank you so much for taking the time to leave these comments

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Me and my son
Room was great value for the money, clean and in good repair. Desk staff was really nice, helpful and quick to check in.
Stayed 1 night in Oct 2023
Response from George on 18 Oct 2023
Thank you sincerely for your feedback about your stay. I'm delighted that the team gave you such a pleasant welcome, and that the rest of the stay remained so enjoyable. I hope we see you again very soon!

8/10 Good

Sandeep

Stayed 1 night in Sep 2023
Response from George on 18 Oct 2023
Thank you so much for your really kind feedback, and I hope this means we did at least enough to ensure we see you back here again, the next time you are in the area.

6/10 Okay

Mr ian

Travelled with partner
Liked: Staff & service
Noise by the hotel glazing not good enough
Stayed 1 night in Sep 2023
Response from George on 16 Oct 2023
I'm really sorry that you were disrupted by any noise during your stay. I hope that if you were to give us another try, we might be able to find you a quieter room on request. Apologies that we didn't completely meet your expectations on this occasion, but thank you for taking the time to review.

6/10 Okay

karren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i wasnt to keen on the guy that checked us in and didnt feel we should of paid for parking as we had paid over £100 for the room! rooms need updating and painting - shower heads need replacing
Stayed 1 night in Sep 2023
Response from George on 4 Oct 2023
Thank you for taking the time to leave your feedback although I am sorry that you weren't left completely satisfied by your stay. We are due a refurbishment to begin in the near future, so I hope you would consider giving us another opportunity if returning to the area once completed.

10/10 Excellent

Janet

Stayed 2 nights in Oct 2023
Response from George on 5 Oct 2023
Thank you so much - it's always great to see a 10/10 review, and I hope this means you'll be back to stay with us any time you're next in the area!

8/10 Good

Mrs S

Stayed 1 night in Sep 2023
Response from George on 2 Oct 2023
Thank you so much for your 8/10 review. I'm glad that overall your stay was enjoyable, and I hope if we're able to welcome you back at any point, we'll be able to make it even better. Thank you for taking the time to feedback

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from George on 19 Sept 2023
Wow - it's always so lovely to receive a 10/10 review! Thank you so much, and I really hope we get to see you again very soon. This really does mean a lot to us

10/10 Excellent

Deb

Stayed 1 night in Sep 2023
Response from George on 18 Sept 2023
Thank you so much for your 10/10 review! I'm so pleased to hear that we met all of your expectations, and we'd love to see you back here whenever you're back in the area. Thank you again,

10/10 Excellent

Jennifer

Stayed 2 nights in Sep 2023
Response from George on 18 Sept 2023
Thank you for your 10/10 review - these reviews mean so much to us, and I really hope we'll get to welcome you back again at some point in the future. Thank you

10/10 Excellent

Ernst

Stayed 3 nights in Sep 2023
Response from George on 13 Sept 2023
Thank you so much for your 10/10 review. I'm delighted that we were able to deliver such a great stay for you, and hope it won't be long before we're able to welcome you back again. Thank you again,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff,clean and comfortable hotel.
Very welcoming staff,very clean hotel and room was really comfortable. The only downside was the broken hairdryer in the room and the parking charge
Stayed 1 night in Aug 2023
Response from George on 7 Sept 2023
Thank you so much for your 8/10 review, and it's great to hear that the staff were so welcoming, and your stay so comfortable. I will pick up the broken hairdryer with our housekeeping team. We really hope we get to see you again very soon, thank you for taking the time to review.

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable, the staff were very friendly and helpful nothing was too much for them, the food in the restaurant was to a high standard and very filling. The communal areas were lovely open and spacious and made our stay very enjoyable. Will definitely stay here again when down this way.
Stayed 2 nights in Sep 2023
Response from George on 5 Sept 2023
What a lovely review to receive, particularly around the staff attitude and approach, and to hear that the food and surroundings matched, is great to hear. Thank you so much for taking the time to leave your feedback, and we look forward to welcoming you back when you are next in the area.

10/10 Excellent

Martin

Stayed 1 night in Sep 2023
Response from George on 5 Sept 2023
Thank you so much for you 10/10 review. It's always great to hear that we've delivered entirely to meet expectations, and I hope you're back in the area again at some point, and we can show you another great stay. Thank you for taking the time to review.

6/10 Okay

Lucy

Stayed 1 night in Aug 2023
Response from Natalie on 1 Sept 2023
I'm really sorry that we didn't manage to exceed your expectations on this occasion. The writing guidelines from hotels.com means I can't pass on specific contact details, but if you do want to let us know any further feedback that we can review, please do contact us directly as it will be gratefully received. Kind regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Holiday Inn was spacious and well equiped.
Stayed 5 nights in Aug 2023
Response from George on 29 Aug 2023
Thank you so much for your 8/10 review. I'm delighted that you enjoyed your stay with us, and really hope we get to see you again at some point in the future. Thank you for taking the time to review

10/10 Excellent

Julia

Stayed 3 nights in Aug 2023
Response from George on 29 Aug 2023
Thank you so much for you 10/10 review. I'm so pleased we delivered such a great stay for you, and that it means you'll be back with us, the next time you're in the area? Thank you again, it really means a lot to us

10/10 Excellent

NICK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed for one night and had a very enjoyable experience. The staff were all very polite and helpful. There was a little bit of noise from rooms next door but no more than other hotels we have stayed in but no road noise at all. Over all a very quite stay. Very comfortable beds and very good continental and English breakfast. Would definitely stay again.
Stayed 1 night in Aug 2023
Response from George on 29 Aug 2023
Thank you so much for your 5/5 review, it really means a lot to us to receive reviews like this, and particularly to hear that our guests have enjoyed our staffs' hospitality so much. It's amazing to hear that you'll be back, and we really look forward to seeing you when you are, thank you

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from George on 29 Aug 2023
Thank you so much for you 4/5 review. I'm really pleased that overall we have met your expectations, and certainly hope we did enough to be able to welcome you back in the future. Kind regards

10/10 Excellent

Alison

Stayed 1 night in Aug 2023
Response from George on 27 Aug 2023
Thank you so much for your 10/10 review! These mean so much to us, and it's so great when the efforts of our team deliver such a great stay for our guests. Thank you

10/10 Excellent

Bryan

Stayed 1 night in Aug 2023
Response from George on 27 Aug 2023
Thank you Bryan for your 10/10 review. I'm delighted that we delivered such a great stay for you, and I really hope we get the chance to do so again, very soon. Thank you

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Thsnk you
Clean. Staff could have been a little friendlier but not bad. Main bed too small for 2 adults, so i the wife slept on sleeper couch. A little uncomfy. But not awful. Overall brasksfadt was good but often had to ask for cereal or hot choc etc. Not restocked . Would stay again. Good gym !!!
Stayed 4 nights in Jun 2023
Response from George on 22 Aug 2023
Thank you for your review and your detailed feedback. I am really pleased that overall we did well enough to bring you back again, and we will discuss your comments with the relevant teams so we can improve on these areas immediately. Thank you again,

8/10 Good

Andrew

Stayed 2 nights in Aug 2023
Response from George on 22 Aug 2023
Thank you so much for your 8/10 review - I hope we get to welcome you back at some point and do all we can to make it a full 10 next time!

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay will return as well priced
Stayed 1 night in Aug 2023
Response from Louise on 10 Sept 2023
Dear John,Thank you for staying with us we look forward to welcoming you back soon.Kind Regards,Louise BatemanReception Supervisor.

10/10 Excellent

Julie

Stayed 3 nights in Aug 2023
Response from George on 22 Aug 2023
Thank you so much for you 10/10 review - I hope you had a really great stay and a safe journey home. We all hope we'll be able to welcome you back at some point very soon. Thank you

8/10 Good

Hayley

Stayed 1 night in Aug 2023
Response from George on 22 Aug 2023
Thank you so much for you 8/10 review. I hope that our team did enough that we'll be able to welcome you back at some point very soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely stay- the room was comfortable, the staff were all very friendly and helpful
Stayed 3 nights in Jul 2023
Response from George on 2 Aug 2023
What more can we ask than for our staff to be acknowledged like this - thank you so much for your very kind review, and we're delighted that the room met all of your expectations. I really hope we get to see you back here again at some point, if you're ever back in the area. Thank you

8/10 Good

Jennifer

Stayed 1 night in Jul 2023
Response from George on 22 Aug 2023
Thank you so much for you 4/5 review. I hope we did enough to encourage you to stay with us again should you be back in the area at any point. We really appreciate you taking the time to feedback.

10/10 Excellent

Roger

Stayed 1 night in Jul 2023
Response from Natalie on 1 Sept 2023
Thank you so much for you 10/10 review. I hope that our team did enough that we'll be able to welcome you back at some point very soon!