Luxury Hotel with great buffet... nice pool on top deck with full bar. Incredible view of strip from the Top Deck..
I was not happy that they do not provide a free WIFI.. they charge for it.
This was the only draw back for a business traveler.. I went outside to the sushi restaurant next door. where I got free WIFI. Not all WIFI are good.. be ready...
"Hotel should close until they are ready for guests"
We were at the same Hotel 18 months ago when it was a Sheraton. Although the Hotel required refurbishing at that time service was accessible and the location attracted us again. At this time just about everything was terrible. Check in at the reception they proceeded to have a large deposit in my credit card without noticing I had paid ahead through Expedia. We arrived early and they had no suggestion on where we could freshen up or comfortably wait for our room. The facility was broken down, carpets were filthy, walls peeling, literally disgusting. Service was horrible with untrained staff. The only meal we had at the hotel was breakfast (included) and we had a good experience at the Sheraton buffet. This was complete chaos! The main buffet table, we were told, was broken, so they had additional tables. They were understaffed and the staff was completely untrained. There were lines of guests waiting with many table empty waiting to be cleaned. This happened every single day of our 9 day stay! I would need more room to list all the unpleasant experiences we had. The beach staff did not have chairs or umbrellas and they suggested we complaint to management since they were understaffed. Finally we called the bus boy for our luggage on check out and were told we were number 15 in their list, so it would be a while. The management had an excuse for each of the problems listed, e.g. "the traffic was bad" for under staffing. A shame!
The are is near Barra shopping and Vilage mall takes about 10-15 min and 20 reals($0.44). Stuff are so friendly and helpful. I defenatly come back this hotel. Oh don't for get the beach is across the street!!!
The room quality and layout is excellent. The property is very quite and safe. The hotel bar could be more active. The beach can be reached via small boat (free service). The hotel pool is excellent and very big for Rio. The internet is free and connection speed in lobby and room area was very satisfying. The only drawback for Rio downtown visits is the traffic congestion and transportation cost.
Hans from Seattle, WA
Located in the privileged Barra da Tijuca district, the new business and leisure center in Rio de Janeiro, this Hotel is …More
"Fantastic scenery, everything else is not special"
If you want to enjoy the beach (vacation) or will work in the neighborhood, I would recommend it. If you intend to visit the tourist attactions or will work in the city center, the hotel is definitely not a good choice (the horrible trafic will make you lose 1-3 hours every day). Very close to the nice beach of Barra da Tijuca, certainly a plus (I walked every day one hour after breakfast and before going to work :-). All the rest is not special, although still acceptable. Not cheap, but not expensive.
The hotel is a residence hotel. The restaurant on site is excellent and not expensive. There is a gym and a wonderful swimming pool, as well as ample secured parking. The staff is very helpful, however they do require a little patience to work through daily problems. Each room has a full kitchen, clothes washer, nice bedroom, and full bathroom. This represents are bargain for a fantastic stay in Rio.
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