Terrace/patio

Reviews of Holiday Inn Tijuana Zona Rio, an IHG Hotel

3.5 out of 5
Holiday Inn Tijuana Zona Rio, an IHG Hotel
Paseo De Los Heroes 18818 Zona Rio, Tijuana, BC

Reviews

8.4

Very good

Rating 10 - Excellent. 766 out of 1365 reviews" "
Rating 8 - Good. 294 out of 1365 reviews" "
Rating 6 - Okay. 147 out of 1365 reviews" "
Rating 4 - Poor. 78 out of 1365 reviews" "
Rating 2 - Terrible. 80 out of 1365 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
I laid down for a nap after checking in. I was bit by bed bugs on my forehead, my neck, and on both arms. The bite on the back of my neck grew to the size of a golf ball. I have been dizzy and feeling sick the next day. Expedia helped us get into a new hotel. The Golf Hotel refused to pay for my $500 USD hospital visit. Ruined my entire trip. I got pictures of a the bed bugs and these huge scars on me.
Stayed 2 nights in Mar 2024

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
Love it here!!
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 Okay

Ovidio ismael

Travelled with partner
Liked: Staff & service
They are remodeling is dusty and noisy
Stayed 2 nights in Mar 2024
Response from General Manager on 19 Mar 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay due to our ongoing remodeling efforts. We understand that dust and noise can detract from the overall comfort of your visit, and we deeply regret any disruption this may have caused.

8/10 Good

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from General Manager on 18 Mar 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Mónica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La zona, la cercanía a puntos estratégicos h que cuenten con transporte
Stayed 3 nights in Mar 2024
Response from Gerente General on 18 Mar 2024
Gracias por hospedarse con nosotros. ¡Continuaremos esforzándonos para hacer felices a nuestros huéspedes y apreciamos sus comentarios!

2/10 Terrible

Careylyn

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Check it out when you arrive.
Stayed 1 night in Mar 2024
Response from General Manager on 18 Mar 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Lorenzo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and clean . But noise from traffic . Restaurant food was good but pricey compared to others near by.
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
At Hotel Holiday Inn Tijuana Zona Rio we are pleased to know that your stay was of your liking and exceed your expectations, we will continue making an effort to make your next visit even better, we appreciate the time you took to write your valuable comments, Have an excellent day.

10/10 Excellent

Reyna

Business traveller
Liked: Cleanliness
Very accommodating
Stayed 3 nights in Feb 2024
Response from General Manager on 12 Mar 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Consuelo

Liked: Staff & service
Disliked: Property conditions & facilities
Very nice and comfortable but didn't like that it was going thru renovations.
Stayed 1 night in Feb 2024
Response from General Manager on 12 Mar 2024
At Hotel Holiday Inn Tijuana Zona Rio we are pleased to know that your stay was of your liking and exceed your expectations, we will continue making an effort to make your next visit even better, we appreciate the time you took to write your valuable comments, Have an excellent day.

10/10 Excellent

victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Gerente General on 12 Mar 2024
Gracias por hospedarse con nosotros. ¡Continuaremos esforzándonos para hacer felices a nuestros huéspedes y apreciamos sus comentarios!

10/10 Excellent

Karla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always really clean and staff is attentive
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
At Hotel Holiday Inn Tijuana Zona Rio we are pleased to know that your stay was of your liking and exceed your expectations, we will continue making an effort to make your next visit even better, we appreciate the time you took to write your valuable comments, Have an excellent day.

10/10 Excellent

karen

Liked: Cleanliness, staff & service
Excellent service
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
At Hotel Holiday Inn Tijuana Zona Rio we are pleased to know that your stay was of your liking and exceed your expectations, we will continue making an effort to make your next visit even better, we appreciate the time you took to write your valuable comments, Have an excellent day.

10/10 Excellent

Julieta

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too much turns for arrive to the entrance
Stayed 4 nights in Feb 2024
Response from General Manager on 12 Mar 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

antonio

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Gerente General on 26 Feb 2024
Gracias por hospedarse con nosotros. ¡Continuaremos esforzándonos para hacer felices a nuestros huéspedes y apreciamos sus comentarios!

8/10 Good

Daniel, San Dimas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Gerente General on 23 Feb 2024
Gracias por hospedarse con nosotros. ¡Continuaremos esforzándonos para hacer felices a nuestros huéspedes y apreciamos sus comentarios!

10/10 Excellent

cruz m de la

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Gerente General on 23 Feb 2024
Gracias por hospedarse con nosotros. ¡Continuaremos esforzándonos para hacer felices a nuestros huéspedes y apreciamos sus comentarios!

10/10 Excellent

Maria

Travelled with partner
Liked: Property conditions & facilities
Excellent staff and location
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Berenise

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We love this hotel!! It’s our go to! We have been coming here since 2020! Thank you to hector the wonderful server. Btw everyone new we bring here LOVES the breakfast!! Authentic Mexican breakfast! And they cater to you on whatever needs you have. Very attentive employees.
Stayed 2 nights in Feb 2024
Response from General Manager on 17 Feb 2024
At Hotel Holiday Inn Tijuana Zona Rio we are pleased to know that your stay was of your liking and exceed your expectations, we will continue making an effort to make your next visit even better, we appreciate the time you took to write your valuable comments, Have an excellent day.

10/10 Excellent

james

Stayed 2 nights in Jan 2024
Response from General Manager on 14 Feb 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Norma

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, friendly staff and not too far from restaurants.
Stayed 1 night in Jan 2024
Response from General Manager on 3 Feb 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Gerente General on 3 Feb 2024
Gracias por hospedarse con nosotros. ¡Continuaremos esforzándonos para hacer felices a nuestros huéspedes y apreciamos sus comentarios!

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was excellent
Stayed 3 nights in Jan 2024
Response from General Manager on 3 Feb 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Monica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovation is taking for ever
Stayed 3 nights in Jan 2024
Response from General Manager on 15 Jan 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Little remodeling in the lobby but over all really clean. Food was delicious and the staff were very friendly.
Stayed 1 night in Jan 2024
Response from General Manager on 15 Jan 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

JAQUELINA

Response from General Manager on 3 Feb 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Maripily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hago constantes viajes a Tijuana por placer com mi familia y se ha convertido en un lugar muy bueno para hospedarme, seguire siendo un cliente frecuente,
Stayed 2 nights in Dec 2023
Response from Gerente General on 8 Jan 2024
En Hotel Holiday Inn Tijuana Zona Rio nos da gusto saber que su estancia fue de su agrado y superamos sus expectativas, continuaremos esforzándonos para que su siguiente visita sea aún mejor, agradecemos mucho el tiempo que se tomó para escribirnos sus valiosos comentarios, que tenga un excelente día.

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Gerente General on 26 Dec 2023
Gracias por hospedarse con nosotros. ¡Continuaremos esforzándonos para hacer felices a nuestros huéspedes y apreciamos sus comentarios!

10/10 Excellent

Oscar

Stayed 1 night in Dec 2023
Response from Gerente General on 15 Jan 2024
Gracias por hospedarse con nosotros. ¡Continuaremos esforzándonos para hacer felices a nuestros huéspedes y apreciamos sus comentarios!

4/10 Poor

Sergio

Stayed 2 nights in Dec 2023
Response from Gerente General on 15 Jan 2024
Gracias por hospedarse con nosotros. ¡Continuaremos esforzándonos para hacer felices a nuestros huéspedes y apreciamos sus comentarios!

6/10 Okay

Aurora

Stayed 1 night in Dec 2023
Response from Gerente General on 15 Jan 2024
Gracias por hospedarse con nosotros. ¡Continuaremos esforzándonos para hacer felices a nuestros huéspedes y apreciamos sus comentarios!

10/10 Excellent

Carlos

Stayed 2 nights in Dec 2023
Response from Gerente General on 8 Jan 2024
Gracias por hospedarse con nosotros. ¡Continuaremos esforzándonos para hacer felices a nuestros huéspedes y apreciamos sus comentarios!

6/10 Okay

Mario

Disliked: Amenities
Stayed 1 night in Dec 2023
Response from Gerente General on 18 Dec 2023
Gracias por hospedarse con nosotros. ¡Continuaremos esforzándonos para hacer felices a nuestros huéspedes y apreciamos sus comentarios!

8/10 Good

Inez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed staying at this hotel
Response from General Manager on 10 Feb 2024
At Hotel Holiday Inn Tijuana Zona Rio we are pleased to know that your stay was of your liking and exceed your expectations, we will continue making an effort to make your next visit even better, we appreciate the time you took to write your valuable comments, Have an excellent day.

10/10 Excellent

Jesus

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is very good. The only thing is that, the room I got was located on the side of one of the busiest streets of the city, and was little noisy. Everything else was exelent.
Stayed 1 night in Dec 2023
Response from General Manager on 11 Dec 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Ricardo

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All
Stayed 1 night in Dec 2023
Response from General Manager on 6 Dec 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price
Stayed 1 night in Dec 2023
Response from General Manager on 6 Dec 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

eric

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is great. Very friendly, employees are eager to satisfy.
Stayed 1 night in Dec 2023
Response from General Manager on 6 Dec 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

LILIANA, San Diego

Stayed 1 night in Nov 2023
Response from Gerente General on 26 Dec 2023
Gracias por hospedarse con nosotros. ¡Continuaremos esforzándonos para hacer felices a nuestros huéspedes y apreciamos sus comentarios!

10/10 Excellent

Gabriel, El paso

Stayed 2 nights in Nov 2023
Response from Gerente General on 18 Dec 2023
Gracias por hospedarse con nosotros. ¡Continuaremos esforzándonos para hacer felices a nuestros huéspedes y apreciamos sus comentarios!

10/10 Excellent

Manolo, Los angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen servicio
Stayed 2 nights in Nov 2023
Response from Gerente General on 25 Nov 2023
Gracias por hospedarse con nosotros. ¡Continuaremos esforzándonos para hacer felices a nuestros huéspedes y apreciamos sus comentarios!

10/10 Excellent

Roberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds are comfy, breakfast buffet is delicious and has a lot of options. I highly recommend hotel and is close to restaurants and shopping.
Stayed 1 night in Nov 2023
Response from General Manager on 25 Nov 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Gerente General on 18 Dec 2023
Gracias por hospedarse con nosotros. ¡Continuaremos esforzándonos para hacer felices a nuestros huéspedes y apreciamos sus comentarios!

10/10 Excellent

elizabeth

Stayed 1 night in Nov 2023
Response from Gerente General on 21 Nov 2023
Gracias por hospedarse con nosotros. ¡Continuaremos esforzándonos para hacer felices a nuestros huéspedes y apreciamos sus comentarios!

8/10 Good

Julieta

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staf is great
Stayed 4 nights in Nov 2023
Response from General Manager on 15 Nov 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Jose Luis

Stayed 5 nights in Nov 2023
Response from Gerente General on 15 Nov 2023
Gracias por hospedarse con nosotros. ¡Continuaremos esforzándonos para hacer felices a nuestros huéspedes y apreciamos sus comentarios!

8/10 Good

Dalia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Everything was great except the fact that we were awoken by the housekeeper, even though we had the “come back later” sign.
Stayed 1 night in Nov 2023
Response from General Manager on 15 Nov 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Xitzel

Stayed 1 night in Nov 2023
Response from Gerente General on 6 Dec 2023
Gracias por hospedarse con nosotros. ¡Continuaremos esforzándonos para hacer felices a nuestros huéspedes y apreciamos sus comentarios!

10/10 Excellent

Ricardo

Stayed 1 night in Nov 2023
Response from Gerente General on 6 Dec 2023
Gracias por hospedarse con nosotros. ¡Continuaremos esforzándonos para hacer felices a nuestros huéspedes y apreciamos sus comentarios!

8/10 Good

antonio

Stayed 1 night in Nov 2023
Response from Gerente General on 4 Dec 2023
Gracias por hospedarse con nosotros. ¡Continuaremos esforzándonos para hacer felices a nuestros huéspedes y apreciamos sus comentarios!