Front of property
Check availability

Reviews of Park Hotel Principe

4 out of 5
Park Hotel Principe
Via Montalbano 19, Collina d'Oro, Lugano, TI

Reviews

8.6

Excellent

Rating 10 - Excellent. 139 out of 275 reviews" "
Rating 8 - Good. 91 out of 275 reviews" "
Rating 6 - Okay. 27 out of 275 reviews" "
Rating 4 - Poor. 16 out of 275 reviews" "
Rating 2 - Terrible. 2 out of 275 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

George

Stayed 4 nights in Dec 2023

6/10 Okay

Claire

Business traveller
Disliked: Staff & service
No signage to indicate where rooms are
This is a self service hotel and it took me 20 minutes to find my room. There is absolutely NO signage. The room was large, slightly tatty and reasonably comfortable. The breakfast was nice and the staff were polite. I can't believe they don't leave a map to show where rooms are.
Stayed 1 night in Dec 2023

8/10 Good

Eugene

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very nice view, but Hotel need renovation.

10/10 Excellent

Werner

Liked: Amenities, property conditions & facilities
Wonderful staff. Clean rooms and quiet
Stayed 1 night in Sep 2023

6/10 Okay

Ohad

Travelled with family
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Eric

Travelled with partner
Liked: Amenities, property conditions & facilities
Views were fabulous
Stayed 1 night in Aug 2023

6/10 Okay

Douglas, Sandown

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The room itself was excellent, very spacious. Bathroom was outdated and couch was old. Hotel is a bit dated as well. Parking was not well defined, but was in attached garage. Main issue was lack of onsite front desk personnel. We only saw someone there when we checked in, and then no one for 3-days, including at check out. Assistance was a phone at front desk. This is a satellite to luxury hotel across street.
Stayed 3 nights in Jun 2023

8/10 Good

Mark

Stayed 2 nights in May 2023

10/10 Excellent

Werner

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and the bathroom was very clean and big. The pool was about 30 degrees and very clean. The breakfast was excellent.
Stayed 3 nights in Apr 2023

10/10 Excellent

Chih

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Sal

Stayed 2 nights in Oct 2022

10/10 Excellent

Ronald, Lansdale

Stayed 1 night in Sep 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big rooms. Very friendly. Lovely pool and a great gym.
Stayed 3 nights in Aug 2022

10/10 Excellent

Werner

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Beautiful
Stayed 3 nights in Feb 2022

6/10 Okay

Pierre

Stayed 1 night in Nov 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel might used to be in the 4 star rating category, but that was at the time I went through potty training. The price is not justified at all, no parking spaces available, self-checkin, heater broken, balcony a joke, bathroom not clean at all. Very disappointing and I will be looking into a full refund.
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay................................
Stayed 1 night in Feb 2021

10/10 Excellent

Constancia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Big heated swimming pool was great! Very spacious rooms! Comfortable bed.
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Business traveller
....
Furniture a bit old and the bathroom outdated with very little water coming out of the faucet. Needs a bit of remodeling overall , beautiful surroundings.
Stayed 1 night in Apr 2020

6/10 Okay

Franco

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice location. Old infrastructure, in need of facelift
Stayed 1 night in Mar 2020

10/10 Excellent

Boo Keong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not easy walk to town (we came in rental car), staff are friendly and room is very clean and comfortable.
Stayed 2 nights in Feb 2020
Response from The Management on 4 Mar 2020
Dear Mr. Boo, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Verified traveller

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Especially helpful with arrangements for my dog over meals
Stayed 1 night in Jan 2020
Response from The Management on 4 Mar 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Sal

Liked: Cleanliness, staff & service, room comfort
All over good but ....
Rooms clean, location in the green, friendly staff, but rooms (particularly bathrooms) need a refresh.... otherwise good hotel.
Stayed 1 night in Dec 2019

10/10 Excellent

Hannah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Wonderful hotel with incredible views. My colleagues were very happy with their stay
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Dhiman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very charming in decor. Very Roman in design look and feel. Spacious rooms. Friendly and helpful staff.
Stayed 1 night in Oct 2019

6/10 Okay

Pat

Liked: Cleanliness, staff & service
The check in staff was very helpful and friendly, not like in ither arwas of Switzerland. The room is very nice and very clean. The outside property is very nice.
Stayed 1 night in Sep 2019

4/10 Poor

Umberto, San Francisco

Business traveller
Disliked: Amenities, property conditions & facilities
Room had very little amenities and was very sparsely equipped.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Setting
Lovely stay in pretty surroundings with friendly service.
Stayed 1 night in Aug 2019

8/10 Good

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cozy
Nice cozy hotel a bit old style but anyway worth visiting
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice hotel on the park
Always consistent. Nice place to stay in Lugano
Stayed 1 night in Jul 2019

8/10 Good

Gjok

Liked: Cleanliness, staff & service, room comfort
Happy at the Villa
Excellent value. Old world luxury
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Beautiful location Nice garden and park Nice swimming pool
Stayed 1 night in May 2019

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Across from The villa with access to the piano bar restaurant and the patio for drinks above lake Lugano Comfortable and friendly and reasonably priced for Switzerland
Stayed 2 nights in Sep 2018

8/10 Good

joseph

Nice hotel
Our stay was very nice. The staff is very friendly.the room is good.location is great for traveling around.the restaurant can approve the dinner menu.
Stayed 3 nights in Sep 2018

8/10 Good

Jehan, nj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel. very clean specious rooms
very pleasing. we enjoyed our stay. lake view would have been nice
Stayed 3 nights in Jun 2018

10/10 Excellent

Kathy, Indianapolis, IN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous, hidden gem in Lugano!
Smaller, boutique hotel with all of the amenities for a lovely stay. The staff was unbelievably helpful and over the top accommodating! They have full Spa services and the masseuse was a complete doll with great hands! I would love to stay there again and highly recommend to all!!
Stayed 3 nights in Jun 2018

10/10 Excellent

Saumil

Liked: Staff & service, room comfort
Over all the hotel is good but had issues with ants in my bathroom. Had to change room
Stayed 2 nights in May 2018
Response from Francesco Ciccarello. Front Office Manager on 2 Jun 2018
Dear Mr. Saumil thanks for staying at Park Hotel Principe and for your feedback. We are sorry again for the issue occurred but we are pleased that despite this the stay has been judged positively. Waiting to welcome you once again very soon, warm regards.

6/10 Okay

Verified traveller

Liked: Staff & service
It's an old hotel with poor room service and torn up furnishings
Stayed 2 nights in Nov 2017

8/10 Good

LYM, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious Room
The room that we stayed can easily qualify as a suite, with a separate living room and a walk-in wardrobe. The interior furnishing were recently reupholstered though the lift lobby and corridor may need some upgrading. Overall, we had a comfortable stay.
Stayed 1 night in Oct 2017

10/10 Excellent

Luis R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favorite hotel in the world
Amazing and quite hotel located in the mountain above Lugano, just 4 minutes away. It has the most amazing views of Lake Lugano and a fantastic restaurant. I have stayed here no less than 8 times. Huge rooms, suited luke. Fully recommended.
Stayed 2 nights in Oct 2017

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Best hotel in the world. Villa please don't go so they have a room for me. Super piano bar
Stayed 5 nights in Sep 2017

10/10 Excellent

Dagmar, Lucern

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful location in an enormous park area,
Staff was friendly and effecient.Restaurant is the best.The chef, the service and the view from the terasse.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
this is the sister hotel of the Leonardo, which is next door. The residence gives you a slightly bigger room+bigger and is better for a family, while the Leonardo has the views of the lake and is more for a couple. Either way the restaurant in the Leonardo and the bar are amongst the best in Lugano.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Nice hotel but not easy to find
The road system in Lugano with its lanes , one way systems and traffic volumes makes the hotel rather difficult to find and even difficult to relocate after driving into the town. My advice is look for signs to Leopoldo Hotel which is the hotel next door. When you find it you will find a lovely hotel with friendly staff . Our room was a split level affair overlooking the swimming pool. The breakfast was a bit , style over substance ' though.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, kind staff who help with requests such as band aids and disinfectant. Great garden and swimming pool.

8/10 Good

joy, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice hotel-sister hotel is lovely, food very fine. Big rooms.well appointed but AC didn't work and loud barking dog in neighborhood. All in all hard to beat Relais et Chateaux.