I often come to Lugano for business and often stay at Villa Sassa because it was a great gym and spacious rooms.
- hardwood floor
- most rooms are apartment style instead of standard single-room hotel
- awesome gym with saunas
- unfriendly front desk staff (they often act like they are doing you a huge favor instead of treating you like a valued customer)
- food is so-so (better food at other hotels or restaurants)
ajsk24 from San Francisco
Set amid lush parkland with views over the lake, this Mediterranean hillside hotel is three kilometres from the Old Town …More
We recently spend one night at Villa Principe Leopoldo in Lugano. Beautiful neighborhood setting with great views of the lake. Our room was in the "residences", which is across the street from the main hotel building, but that is really not an inconvenience at all. I've stayed at hotels where the room is MUCH farther away than in this situation. Rooms are spacious and very nice. Loved having our own outdoor patio. It felt much to me like a Beverly Hills or Bel Air setting.
This hotel ticked all my boxes with free wifi and comfort. The staff went out of their way to help with anything requested. When booking our trnasfer to Malpesa the car arrived early. The room was fantastic two bathrooms both equally set up. The bed was the best we had slept in over a one month stay in Italy, Germany and Switzerland. The balcony was well set up and the grounds were beautiful with the christmas lights all set up.
The meals were fantastic and service second to none. Although a little way from the city it was wonderfully quiet and the stroll into the main area a delight as you walk through lovely parks and on the waterfront.
A wonderful city to visit and a great hotel to stay in. We stayed in a Junior suite and couldn't have asked for a more luxury stay.
Tricia from Brisbane Australia
Set on the shores of Lake Lugano , the exclusive 5-star Grand Hotel Villa Castagnola is a property of immense charm …More
The hotel is heavily understaffed. Nobody has a slightest clue about five stars service. Nobody seems to know his/her role or obligations. Room service doesn't exist; same like there is no concierge or bar. Restaurant has one person to serve guests (btw, we were the only guests for breakfast and lunch).
Be careful taking the lift: one of the two to be used is ... a service lift.
No minibar. We were, according to night porter/security guy the first people this year ordering something at midnight form room service. Poor guy barely spoke Italian and English.
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