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Reviews of Somerset Olympic Tower Tianjin

4.5 out of 5
Somerset Olympic Tower Tianjin
No.126 Chengdu Avenue, Heping District, Tianjin, Tianjin

Reviews

8.2

Very good

Rating 10 - Excellent. 14 out of 38 reviews" "
Rating 8 - Good. 13 out of 38 reviews" "
Rating 6 - Okay. 10 out of 38 reviews" "
Rating 4 - Poor. 0 out of 38 reviews" "
Rating 2 - Terrible. 1 out of 38 reviews" "

8.4/10

Cleanliness

7.6/10

Staff & service

4.0/10

Amenities

8.2/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ping

Stayed 1 night in Sep 2023
Response from GS on 3 Nov 2023
非常感谢您选择下榻天津盛捷奥林匹克大厦服务公寓以及对我公寓的肯定！您的肯定是我们不断提升服务的动力，我们会一如既往地不断提高公寓的软、硬件水平，为您提供更加优质的服务，同时期待您的下次光临。

6/10 Okay

QING

Travelled with family
Disliked: Amenities
Breakfast variety and quality are too low, worse than other hotels with the same star level. Access to swimming pool is not convenient. Once in the gym, you may not be able to return to the lift with your room card. Funny design.
Stayed 2 nights in Sep 2023
Response from FO on 19 Sept 2023
Dear guest,Thank you for your feedback. Please be noted that breakfast in serviced apartment may less variety than hotels and your valuable feedback is shared with concerned departments to follow up with.Once again, thank you for your valued patronage. From all of us at Somerset Olympic Tower Tianjin, we look forward to welcoming you again at any one of our serviced residences.Sincerely yours,Somerset Olympic Tower Tianjin

6/10 Okay

Verified traveller

Liked: Cleanliness
Worst Somerset in China
Staff is not friendly at all. The girl at the front desk does not understand anything
Stayed 4 nights in Apr 2020
Response from FOM on 7 May 2020
Thanks for choosing and making Somerset Olympic Tower Tianjin as your preferred service provider. We appreciate your feedback. We will strengthen training and do our best to offer the best service to each guest, and hope to see you again!

8/10 Good

Kevin

Liked: Staff & service
Stayed 14 nights in Sep 2019

6/10 Okay

Gavin

Liked: Cleanliness, room comfort
Half decent
It was decent, but nothing to shout about. Air conditioning was not very cold. Front desk looked atrocious and the service was below par. Breakfast was edible.
Stayed 3 nights in Jun 2019
Response from Jeffrey Kang on 18 Jul 2019
Dear guest, Thank you for your feedback. We were sorry to learn that you did not enjoy your stay with us. We will conduct training to improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Somerset Olympic Tower Tianjin, we look forward to welcoming you again at any one of our serviced residences. Sincerely yours, Somerset Olympic Tower Tianjin

10/10 Excellent

Chi Fai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017
Response from Front Office Manager on 24 Oct 2019
Thanks for choosing and making Somerset Olympic Tower Tianjin as your preferred service provider. We appreciate your feedback. We will do our best to offer the best service to each guest, and hope to see you again!

6/10 Okay

Verified traveller

Disliked: Cleanliness
apartment style hotel
This hotel is more like an aparment with daily cleaning service. The pluses are there are two bedrooms (1 king size bed in the larger room and 1 twin in the smaller room); there is a small kitchen, there is even a nice washer w. drying capability as well (we used it and it worked). So it is more spacious than a normal hotel. It is suitable for a family. The downside is that the upkeep is not the best. It is not the cleanest place (there are stains in the carpet), but it is acceptable to me. If you want to get new toilery each day you need to throw away the used ones otherwise they won't give you a new set. The cleaning crew start their day between 7:30-8:30am so you have to wait till then to get your shampoons etc. The hotel staff is nice and do respnd to your need even though it is slow at times. For the two bedrooms, two breakfast buffet are included. The selection is very basic but it is good enough to get a meal out of it. You have a selection of eggs that is cooked for order.

10/10 Excellent

Ka Hei

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Rudi

Business traveller
Liked: Cleanliness, room comfort
Appartement spacieux, fonctionnel, prestations +
L'emplacement n'est pas extraordinaire, MAIS ce sont des appartements de très bon standing avec des belles prestations, chambres à part, salon très confortable et beau design, sdb, une cuisine avec grand frigo, plaques et machine à laver le linge. Le personnel est très sympa. J'y ai fait une quarantaine préventive covid et ils me livraient tout ce que je souhaitais.
Stayed 7 nights in May 2021
Response from Jeffrey on 28 May 2021
Dear guest, Thank you for your feedback. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Somerset Olympic Tower Tianjin, we look forward to welcoming you again at any one of our serviced residences. Sincerely yours, Somerset Olympic Tower Tianjin

8/10 Good

Philippe

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Ensemble plutôt bien
Réceptionnistes peu accueillant, petit déjeuner médiocre, salle de sport très complète. Chaîne de télévision avec films en anglais ok. Ensemble bien.
Stayed 8 nights in Oct 2019
Response from Front Office Manager on 29 Oct 2019
Thanks for choosing and making Somerset Olympic Tower Tianjin as your preferred service provider. We appreciate your feedback. We will do our best to offer the best service to each guest, and hope to see you again!

6/10 Okay

KONG JU

Liked: Cleanliness, property conditions & facilities, room comfort
이용후기
아파트호텔입니다 깔끔한듯 합니다 한가지 조식은 정말 아닙니다. 참고하시길....... 중심가에 있어서 이동시 편리하다.
Stayed 4 nights in Aug 2019
Response from Front Office Manager on 15 Aug 2019
Thanks for choosing and making Somerset Olympic Tower Tianjin as your preferred service provider. We appreciate your feedback. We will do our best to offer the best service to each guest, and hope to see you again!

6/10 Okay

fung

Liked: Property conditions & facilities, room comfort
陳舊、不太干净。一千多的價格物無所值。可能是舊的原因。地理位置優越，門口免費停車。
Stayed 1 night in May 2019
Response from Front Office Manager on 5 Nov 2019
Thanks for choosing and making Somerset Olympic Tower Tianjin as your preferred service provider. We appreciate your feedback. We will do our best to offer the best service to each guest, and hope to see you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
値段
高い割の事はある。
Stayed 2 nights in May 2019
Response from Front Office Manager on 15 Aug 2019
Thanks for choosing and making Somerset Olympic Tower Tianjin as your preferred service provider. We appreciate your feedback. We will do our best to offer the best service to each guest, and hope to see you again!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Response from Front Office Manager on 24 Oct 2019
Thanks for choosing and making Somerset Olympic Tower Tianjin as your preferred service provider. We appreciate your feedback. We will do our best to offer the best service to each guest, and hope to see you again!

10/10 Excellent

Joakim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Front Office Manager on 24 Oct 2019
Thanks for choosing and making Somerset Olympic Tower Tianjin as your preferred service provider. We appreciate your feedback. We will do our best to offer the best service to each guest, and hope to see you again!

10/10 Excellent

Sik Chung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Front Office Manager on 24 Oct 2019
Thanks for choosing and making Somerset Olympic Tower Tianjin as your preferred service provider. We appreciate your feedback. We will do our best to offer the best service to each guest, and hope to see you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Front Office Manger on 24 Oct 2019
Thanks for choosing and making Somerset Olympic Tower Tianjin as your preferred service provider. We appreciate your feedback. We will do our best to offer the best service to each guest, and hope to see you again!

10/10 Excellent

イルカ, 日本

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
家みたいで泊まりやすい
家族と会うために利用しました。電気が明るくて家にいるみたいな感じで心地よかったです。近くの四川料理屋も本格的で美味しかったです。
Stayed 1 night in Jan 2018
Response from Somerset Olympic Tower Tianjin on 25 Jan 2018
Dear guest, Thank you for your feedback. We were delighted to learn that you enjoyed your stay with us. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Somerset Olympic Tower Tianjin, we look forward to welcoming you again at any one of our serviced residences. Sincerely yours, Somerset Olympic Tower Tianjin

8/10 Good

廣瀬, osaka,

Liked: Cleanliness, room comfort
乾燥機付き洗濯機やキッチンのあるホテル
ホテルというよりアパートメントで、生活に必要な器具が設置されています。 以前6年間このアパートで住んだことがあり、その後も数度ホテルとして利用しています。 何といっても便利なのは、乾燥機付き洗濯機やキッチンが有り、溜まった洗濯物をここで処理できることです。部屋は、通常ベッドルーム、キッチン、リビング、浴槽付き浴室があり、広々としています。 設備は少し古いですが、最近改装を続け、室内は清潔に保たれています。設備のトラブルにはエンジニアと呼ばれるスタッフ
Response from Front Office Manager on 31 Mar 2017
Dear guest, Thank you for choosing Somerset Olympic Tower Tianjin as your preferred residence. We were delighted to have you stay with us and it was a pleasure serving you throughout your stay. At Ascott, we strive to offer warm, welcoming and friendly service coupled with a homely environment and settings that we have been known for across the world. We would also like to thank you for taking your time sharing your experience with us. Meanwhile, your feedback is appreciated and shared with our management and respective operation team members, for inspiring us to continually deliver good service. Once again, thank you for your valued patronage. From all of us at Somerset Olympic Tower Tianjin, we look forward to welcoming you again at our property, or at any one of the Ascott serviced residences. Sincerely yours, Somerset Olympic Tower Tianjin

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flott leilighet med balkong
Bra opphold for 3 voksne og et lite barn. Etterlyste en barneseng men den klarte de ikke å skaffe fordi nøkkelen til lageret var brukket (?) de 10 dagene vi bodde der. Hotellet er i samme bygg som mange gode restauranter, både kinesisk og europeisk mat.
Response from General Manager on 28 Feb 2017
Dear guest, Thank you for choosing Somerset Olympic Tower Tianjin as your preferred residence. We were delighted to have you stay with us and it was a pleasure serving you throughout your stay. At Ascott, we strive to offer warm, welcoming and friendly service coupled with a homely environment and settings that we have been known for across the world. We would also like to thank you for taking your time sharing your experience with us. Meanwhile, your feedback is appreciated and shared with our management and respective operation team members, for inspiring us to continually deliver good service. Once again, thank you for your valued patronage. From all of us at Somerset Olympic Tower Tianjin, we look forward to welcoming you again at our property, or at any one of the Ascott serviced residences. Sincerely yours, Somerset Olympic Tower Tianjin

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
日本人だらけです。
日本人だらけです。洗濯機が部屋にあり便利でしたが、乾燥機を使ったら服が縮みました。ジムは新しくキレイです。
Dear guest, Thank you for choosing Somerset Olympic Tower Tianjin as your preferred residence. We were delighted to have you stay with us and it was a pleasure serving you throughout your stay. At Ascott, we strive to offer warm, welcoming and friendly service coupled with a homely environment and settings that we have been known for across the world. We would also like to thank you for taking your time sharing your experience with us. Meanwhile, your feedback is appreciated and shared with our management and respective operation team members, for inspiring us to continually deliver good service. Once again, thank you for your valued patronage. From all of us at Somerset Olympic Tower Tianjin, we look forward to welcoming you again at our property, or at any one of the Ascott serviced residences. Sincerely yours, Somerset Olympic Tower Tianjin

8/10 Good

KAZUO, 愛知県

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
総合的には良好。
天井が低い、バスルームが狭いのが気になりましたが、清潔で総合的には良好です。
Response from Front Office Manager on 24 Oct 2019
Thanks for choosing and making Somerset Olympic Tower Tianjin as your preferred service provider. We appreciate your feedback. We will do our best to offer the best service to each guest, and hope to see you again!

2/10 Terrible

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
개선 바랍니다. 향후에는 환불 할겁니다.
가장 큰 문제는 방3개 기존 예약,지불 완료하였고 예약 당일 12시 체크인 완료 후 일찍 도착한관계로 룸 청소 중이라, 도심관광후 키 받으러갔더니 3개 룸 중 1개는 우리가체크인늦어서 방이 없다고함...2개 방 밖에 없고 어쩔수 없다하는 상황 ....일행들과 황당하여1시간 넘게 로비서 컴플레인 후 룸 3개 전부 받게됨...서비스 문제 정도가 아니라 기본상식문제...조식 서비스는 불친절 그자체..룸 시설은 좋음..
Response from Front Office Manager on 24 Oct 2019
Thanks for choosing and making Somerset Olympic Tower Tianjin as your preferred service provider. We appreciate your feedback. We will do our best to offer the best service to each guest, and hope to see you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
過ごしやすいホテル
価格的には、割安感はないが、ある程度、中国に慣れているなら、部屋の広さや立地など、快適に泊まれる手頃なアパートメントホテルだと思う。また自炊しなくても、それなりのメンテナンスがされていて、清潔感や広さ、明るさもあって十分快適に過ごせると思う。立地的には、地下鉄駅は、そう不便と感じるほどではないが、日本人の感覚では少し遠い。タクシーを利用するなら何ら問題は無い。あるいは自動車利用ができるなら（レンタカーでも）、地理的にも分かりやすい場所だ。ホテル前のロータリーはいつも渋滞するが、エントランスが狭いわけではないので、入りやすい。ホテルの建物も隣接した大きなビルがないため見つけやすい。空港へも、賓江道などの繁華街へも、どこへも行きやすい。自炊するなら、1階には小さな日本食材の揃ったスーパーもあり、言葉が分かるなら、少し離れているが英国系？のスーパーのテスコもある。ホテル前の公園の横にも日系のコンビニがある。部屋もこの価格なら十分すぎるほどの広さで、ゆっくりとできる。スタッフも親切な人が多く、安心感がある。豪華さや高級で丁寧なサービスを求めないなら、またある程度不自由なく行動できるなら（言葉や手配など）、最適なホテルだと思う。特に家族、グループ利用は最適だと思う。
Response from Front Office Manager on 24 Oct 2019
Thanks for choosing and making Somerset Olympic Tower Tianjin as your preferred service provider. We appreciate your feedback. We will do our best to offer the best service to each guest, and hope to see you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
快適な宿泊だった
長期滞在や日本食の自炊を望むなら（1階の食料品店はまだ営業しており、食材調達も贅沢を言わなければ、ほぼ揃う。鮮度は期待しないこと）、うってつけのホテルだと思う。今回は、朝食付きではなかったので（手配間違いだったが）、朝昼夜とすべて自炊でまかなった。調理器具、食器は必要最低限が備わり、乾燥機付き洗濯機も重宝した。バスルームとシャワールームが別個にあり、ダイニングスペース、応接スペース、寝室と独立しており、開放感があった。部屋からの眺望も圧迫感がなく、明るく清潔な部屋だった。包丁の切れが悪いこと（これはいつものこと、どの部屋でも）、箸が備わっていないことぐらいが不満なだけだった。それから、このホテルもそうだが、いつも男性スタッフの親切さが変わらない。ロケーションは、土地勘と慣れによると思うが、自動車があれば文句なしだと思う。
Response from Front Office Manager on 24 Oct 2019
Thanks for choosing and making Somerset Olympic Tower Tianjin as your preferred service provider. We appreciate your feedback. We will do our best to offer the best service to each guest, and hope to see you again!

8/10 Good

Jay Lee, SEOUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
넓은 객실
굉장히 넓은 객실, 친절한 직원들... 침구세트는 좋아보이지 않음. 모든 취사도구 구비되어 있고, 1층에 식당, 일본 슈퍼 지하에 시통이라는 클럽이 있슴.
Response from Front Office Manager on 24 Oct 2019
Thanks for choosing and making Somerset Olympic Tower Tianjin as your preferred service provider. We appreciate your feedback. We will do our best to offer the best service to each guest, and hope to see you again!

10/10 Excellent

kiralin, 北京

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
家族旅行にお勧めです
料金、設備、サービスとも、とても満足でした。マンションなので、ホテル形式のサービスをお求めの方には少し違和感もあるかも知れませんが、部屋も清潔で、スーパーや飲食店も充実しているので、長期から短期まで快適に利用できると思います。日本人も多く住まれているようなので、スタッフも日本人なれてます。また利用したいです。 　　

8/10 Good

Verified traveller

立地よし
ホテルの内容は値段相応、朝食が少しがっかり。天津駅から近く市内中心部にあり立地はバツグン！１Fにコンビニ、B1Fに居酒屋があり外に出なくとも十分でした。２名で宿泊、２ベッドルームでしたが片方の部屋のベッドが狭い。出来れば同タイプを置いてくれればなお、ベスト。

10/10 Excellent

maxie, サマセット オリンピック タワー天津

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
宿泊に安心感があった
部屋は暖房の効きが悪いぐらいの広さがあり、またサウナ、ジム、プールといったそん色のない設備も有り、家族での連泊に最適だと思う（暖房は何台か付属しているが効きが悪い。以前利用した部屋も同じだった。サウナは温度がなかなか上がらないので注意が必要。温水のようだがプールは昼頃に利用しないと冬は冷たい。）調度品、什器は、可なし、不可なし、まあそんなものだろうか。困ることはないものが揃っていた。ただし丼ぶり茶碗が無かったので不便だった。流しの水道水の流れが悪かったので洗い物がしにくかった。以前宿泊した時の部屋も同じだった。浴室は蛇口の勢いも申し分なく快適だった。ルームメイクは担当の方によりマチマチ。雑な人、丁寧な人、色々と居た。眺望は部屋毎に大きな差がある。これは選んだ方が良い。朝食は日本人向けとしては良い方だと思う（だいたい同じものだが私は飽きなかった。目玉焼きは良かった）。ベッドは堅め。フロントは日本語は駄目。しかし英語はOK。困ることは無い。利用者に日本人が多いためか、愛想はOK。皆、親切だと思う（特に男性スタッフは）。他の中国のホテルのような嫌な思いはしない。1階の食料品店は、野菜や肉などが日本と同じように小分けしてあり、利用しやすい。米なども小袋サイズで売られている。かなり高めで、野菜も肉類も中国で売られているものと同じような品質だが。歩いて20分ほどの所に大きなスーパーが有るが、結局、たくさん買う羽目になったり、和食用の食材も無かったりで無駄な買い物になるので、短期滞在や旅行での宿泊なら、1階の食料品店の方が利用しやすい。近くにセブンイレブンだったと思うがコンビニもあるが生鮮食料品は置いていない。目の前に小さな公園も有り、ある程度中国語を理解できれば、交通の便も良い場所に立地している。ちなみに宿泊した部屋は、ベッドルーム2、浴室2、リビング、台所、クローゼット、廊下があり、短期滞在では勿体ないぐらいの広さだった。中国の建物は老朽化が早いが、それを考慮すると比較的に手入れは良い方だと思う。エレベーターも宿泊客用の2台は綺麗に使われている（スタッフ用の1台は汚い）。2階の中国料理のレストラン（店名は忘却）は、高くて、味も合わなかった。他は行っていないが（1階も含めて）、お客がどこも少なかった。1階のパン屋は繁盛しているようだった。市中や繁華街、交通量の多い大きな道路に面した中国のホテルは、だいたい夜間の騒音が気になるが、そういった面では立地から見ても静かなホテルだと思う。安全安心、寛げると言う点では、料金から見ても、申し分ないのではないだろうか。

6/10 Okay

E, 日本

Liked: Cleanliness, property conditions & facilities, room comfort
中心街のホテルで観光ショッピンクが便利。
日本人を含めて外国客が多く、とても静かです。部屋も広く、快適に過ごせます。ホテルの出入り管理もしっかり管理しています。ただし、朝食に選べられる種類が若干少ない感じですが、天津地方の食べ物はないです。

6/10 Okay

zhirun, beijing

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
서비스 최악
직원들 서비스가 최악이네요~시설은 괜찮지만 서비스업인 호텔에서 무조건 모른다고잡아떼고 외국인인줄 다 알면서 중국어,일본어로 된 영수증 안읽고 서명했냐면서 뭐라하고~ 휴가가서 괜히 불쾌했네요

8/10 Good

Ｍｒ．Ｉｔｏ, 日本の中心で琵琶湖の近く

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
主張でも家族でも値打ち有り
若干日本語で不便を感じるが、なんとかなるでしょう、他は建物内にお店もあり、食べるところもある。もちろん朝食は問題なし、交通の便も良く得料金てきにみてお勧め出来ます。　

8/10 Good

Ｍｒ．Ｉｔｏ, 日本の中心で琵琶湖の近く

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
誰にも便利で家族的な日本人向けのマンションスタイルの大変良い施設。
　よく利用しますが、平均的に全てにおいていいです、この施設はマンション形式で日本人の駐在の家族も多く住んでおられます、そのため朝食なども満足できます。　場所てきにも市の中心部にあり大変に便利です。ホテルの中にも食べるところも多く、またパン屋さんや商店もいい店があり、快適に利用できます、只出来るだけ予約を早くすることを薦めます。

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

8/10 Good

小林

Liked: Property conditions & facilities, room comfort
朝食の質
朝食の質が悪く、５０元の価値はないと思います。食事のないプランもあっても良いのでは？１Ｆのパン屋がおいしいので、そこで朝食分を買っておくのも良いと思います。また１Ｆのイタリア料理店は、とてもおいしかったです。

6/10 Okay

Bucher

Liked: Staff & service
Disliked: Property conditions & facilities
Entspricht nicht meinen Vorstellungen!
Das Hotel braucht für diese Klasse ein Shape up! Alles ist ein wenig veraltet und verlottert! Das Personal is sehr freundlich.

8/10 Good

Vallet Sasaki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
居住に適した
ホテルマン＆フロントレディーの対応も素晴らしくよく管理されており、部屋も清潔で居住する環境としては申し分ない。ただビジターの場合周辺交通の便、ショップが周辺にないので不便です。足さえあれば定宿にしたい！