Interior

Reviews of Vienna House by Wyndham Thüringer Hof Eisenach

4 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 213 out of 469 reviews" "
Rating 8 - Good. 206 out of 469 reviews" "
Rating 6 - Okay. 37 out of 469 reviews" "
Rating 4 - Poor. 10 out of 469 reviews" "
Rating 2 - Terrible. 3 out of 469 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfekt im Stadtmitte.
Stayed 1 night in Jan 2024
Response from Nadja Müller-Roth, Empfangsleiterin on 2 Feb 2024
Vielen Dank für Ihre super Bewertung.Viele Grüße

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice room, clean and spacious. Very friendly staff. Good breakfast
Stayed 2 nights in Nov 2023
Response from Nadja Müller-Roth, Empfangsleiterin on 13 Nov 2023
Lieber Peter, vielen Dank für Ihre sehr gute Bewertung.

10/10 Excellent

Margaret

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Nadja Müller-Roth, Empfangsleiterin on 13 Nov 2023
Liebe Margaret, vielen Dank für Ihre sehr gute Bewertung

10/10 Excellent

RONALD

Stayed 1 night in Aug 2023
Response from Nadja Müller-Roth, Empfangsleiterin on 9 Sept 2023
Lieber Ronald, vielen Dank für Ihre sehr gute Bewertung. Wir freuen uns, daß Sie einen schönen Aufenthalt bei uns hatten und würden uns freuen, Sie irgendwann wieder einmal bei uns begrüßen zu dürfen. Herzliche Grüße aus Eisenach

10/10 Excellent

Thomas

Stayed 2 nights in Jun 2023
Response from Nadja Müller-Roth, Empfangsleiterin on 1 Aug 2023
Lieber Thomas, vielen Dank für Ihre sehr gute Bewertung. Wir freuen uns, daß es Ihnen bei uns gefallen hat und würden uns freuen, Sie irgendwann mal wieder bei uns begrüßen zu dürfen. Viele Grüße aus Eisenach

10/10 Excellent

Mrs Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fabulous venue at the heart of Eisenach
On entering, I gasped in amazement at the beautiful historic foyer of this lovely hotel, right in the centre of town. A warm welcome at Reception and a lovely room, fulfilling all requirements. Even a choice of bath or shower. A bath was a great treat after a day of much walking and carrying a heavy bag! Lovely unhurried breakfast too. Thoroughly recommend this hotel.
Stayed 1 night in Jun 2023
Response from Nadja Müller-Roth, Front-office-manager on 4 Jul 2023
Dear Julia, thank you so much for your lovely words.We wish yo only the best.Best regards.

8/10 Good

Harold

Stayed 1 night in Jun 2023
Response from Nadja Müller-Roth, Empfangsleiteirn on 4 Jul 2023
Lieber Harold, vielen Dank für Ihr gute Bewertung. Wir würden uns freuen, Sie irgendwann wieder einmal bei uns begrüßen zu dürfen.Herzliche Grüße

10/10 Excellent

Agnieszka

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2023
Response from Nadja Müller-Roth, Empfangsleiterin on 6 Mar 2023
Vielen Dank für Ihre tolle Bewertung.Herzliche Grüße aus Eisenach

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While our room had all the basic amenities and was comfortable, te decor gave it a very spartan feel. The breakfast was very good.
Response from Nadja Müller-Roth, Empfangsleiterin on 21 Jan 2023
Dear Robert, thank you for your rating. We hope to welcome you to another time again.We wish you a good time.Best regards

8/10 Good

Ingo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

Krystal

Stayed 1 night in Aug 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Nadja Müller-Roth, Empfangsleiterin on 23 Jun 2022
Lieber Gast, vielen Dank für Ihre gute Bewertung. Herzliche Grüße aus Eisenach

8/10 Good

Jay, Arlington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well located and has a very nice decor. The staff were very helpful, the breakfast was outstanding, and the value for price was very good.
Stayed 4 nights in Jun 2022
Response from Nadja Müller-Roth on 13 Jun 2022
Dear Jay, thank you for your good revieuw. Best regards

10/10 Excellent

Elvira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best place to stay in town, friendly staff, close to many sites, shops and restaurants.
Stayed 2 nights in Aug 2019
Response from Steigenberger Hotel Thüringer Hof on 27 Sept 2019
Dear Elvira, thank you very much for your great review and your pleasant comment.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Great location in the center of town, near the old city gate. Great to walk around the area. Good restaurants and coffee.
Stayed 4 nights in Aug 2019
Response from Steigenberger Hotel Thüringer Hof on 27 Sept 2019
Thank you for this review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and well managed.
Stayed 2 nights in Jul 2019
Response from Steigenberger Hotel Thüringer Hof on 31 Jul 2019
Dear guest, thank you very much for this excellent review and your comment.

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend this hotel!
Would highly recommend this hotel. Location is great! Breakfast was great! Front desk service was very helpful. Hotel in good condition and very comfortable. The only complaint was that the towels were so thin you needed 2 to dry from a shower. Goodness, I have used thicker towels in Ethiopia! Oh, one more thing. The WIFI is not secure! This should be updated!
Stayed 2 nights in Jul 2019
Response from Steigenberger Hotel Thüringer Hof on 31 Jul 2019
Dear guest, thank you very much for this excellent review and your pleasant and helpful comments.

10/10 Excellent

George, Great Neck, NY

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect vintage hotel set right in the middle of a medieval town.
Stayed 1 night in Jul 2019
Response from Manuela Röttelbach on 12 Jul 2019
Thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from Manuela Röttelbach on 4 Jun 2019
Thank you!

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely the best place in town, well located, well maintained and good facilitues. Rooms are very large.
Stayed 3 nights in May 2019
Response from Steigenberger Hotel Thüringer Hof on 20 May 2019
Dear John, we thank you for your stay with us as well as for your nice comment and good rating on Expedia.com. Kind regards, Steigenberger Hotel Thüringer Hof

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Daniela Darr on 3 May 2019
Lieber Gast, wir bedanken uns bei Ihnen für Ihre sehr gute Bewertung auf diesem Portal. Kommen Sie uns doch bald wieder einmal besuchen, wir würden uns sehr freuen. Mit freundlichen Grüßen, Daniela Darr Customer Relation Manager

10/10 Excellent

Arkady

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is fine, nice sauna. If you have a big car, getting into the parking area may be a bit troublesome, though.
Stayed 1 night in Jan 2019
Response from Daniela D on 6 May 2019
Dear guest, we thank you for your stay with us as well as for your good rating on Hotels.com. Kind regards, Steigenberger Hotel Thüringer Hof

8/10 Good

Bertha, MEXICO

Liked: Staff & service, property conditions & facilities
I liked the location Near City center and mall. The hotel has a nice bar
Stayed 1 night in Oct 2018
Response from Daniela D on 29 Nov 2018
Dear Bertha, we thank you for your stay with us as well as for your nice feedback on Expedia.com. Very kind regards, Steigenberger Hotel Thüringer Hof

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Parking on site although VERY tight if a larger vehicle like an SUV. Really good breakfast.
Stayed 1 night in Oct 2018
Response from Daniela D on 23 Oct 2018
Dear guest, Dear guest, we thank you for your stay with us as well as for your good rating and nice feedback on hotels.com. The entrance to our parking space is tight. As an alternative we recommend the City-Parkhaus which is located about 250 m from the hotel. Very kind regards and all the best, Steigenberger Hotel Thüringer Hof

10/10 Excellent

Quentin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just be aware that the parking lot & garage can only be accessed through a rather narrow passageway (2.10 meters wide).
Stayed 1 night in Oct 2018
Response from Daniela D on 23 Oct 2018
Dear guest, we thank you for your stay with us as well as for your good rating on hotels.com. As an alternative parking space we recommend the City-Parkhaus which is located about 250 m from the hotel. Very kind regards, Steigenberger Hotel Thüringer Hof

10/10 Excellent

Connie, Missouri

I'm a little late with the review, but we loved this hotel. Beautiful staircase, nice rooms, and the location was perfect. We were able to walk everywhere we wanted to go except Wartburg Castle, but the bus stop for the castle tour is almost right in front of the hotel. The staff were courteous and helpful and spoke English. We would absolutely stay here again.
Stayed 2 nights in May 2018
Response from Daniela D on 27 Dec 2018
Dear Connie, we thank you very much for your stay with us as well as for your wonderful and positive feedback. We are very pleased that you liked it so much in Eisenach. Hopefully you will have the opportunity to come back one day soon. Best wishes for the new year and very kind regards. Daniela Darr Customer Relation Manager

10/10 Excellent

Robert

Great staff!
Great hotel and location! Very friendly at the front desk.
Stayed 1 night in Aug 2018
Response from Daniela D on 27 Dec 2018
Dear Robert, thank you very much for your stay with us as well as for your great feedback. We looking forward to your next stay and wish you all the best for the new year 2019. Very kind regards, Daniela Darr Customer Relation Manager

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bach didn’t stay here.
Friendly service and most helpful. Comfortable rooms, just rather noisy with deliveries being wheeled across cobbled courtyard. No kettle in room, otherwise great. Excellent breakfast.
Stayed 3 nights in Aug 2018
Response from Steigenberger Hotel Thüringer Hof on 16 Aug 2018
Thank you for your good ranking and for your comment.

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Check in
Reservation check in desk is not helpful or friendly. We have to ask so may questions in order to get any information. Simone is so unfriendly.
Stayed 2 nights in Apr 2018
Response from Steigenberger Hotel Thüringer Hof on 12 Apr 2018
Thank you for your review. We very regret that Simones conversation seemed unfriendly. This was not her intention. We apologize!

8/10 Good

John , Lincoln, Ne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a beautiful old world hotel but with all the modern amenities. The hotel restaurant was fantastic and had a great selection of wines as well. Only negative is they do not have irons in the room.
Stayed 2 nights in Feb 2018
Response from Steigenberger Hotel Thüringer Hof on 14 Feb 2018
Thank your for your pleasant review!

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy place to stay & comfortable
Handy location, east to get to town centre and cafes.
Stayed 1 night in Jan 2018
Response from Steigenberger Hotel Thüringer Hof on 25 Jan 2018
Thank you for your very much for this review.

8/10 Good

Chrissy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
highly recommended
it was all excellent ..... great service ... super location ... but cld you widen the entrance to your car park a little .... :)
Stayed 1 night in Nov 2017
Response from Steigenberger Eisenach on 20 Dec 2017
Thank you for your survey and your remarks.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017
Response from Steigenberger Eisenach on 20 Nov 2017
Thank you for your excellent review.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were enticed to visit Herleshausen which was a disappointment, but the hotel and neighborhood nearly made up for it. Sauna area was very nice, breakfast buffet was very good if a little expensive.
Stayed 1 night in Oct 2017
Response from Steigenberger Eisenach on 1 Nov 2017
Thank you for your review and your comment. We are glad to your pleasant stay in our hotel.

10/10 Excellent

Alene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for Luther tours, shopping, and sig
Very comfortable stay in a lovely setting with a room overlooking the square and Martin Luther statue. The room was large with comfortable chairs for reading. Very large comfortable bathroom with mirrors that did not fog.
Stayed 3 nights in Sep 2017
Response from Steigenberger Eisenach on 4 Oct 2017
Thank you for your greatful survey and your pleasant remarks.

8/10 Good

Robert, Scotland

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel but one incident while there could have been better handled. I was in the lift on the ground floor with another guest and when I pressed to go up, the lift went down, gathering a little speed and then hit the floor around a foot below the exit at basement level. We pressed the emergency button and a women's voice took note of what had happened, but she did not advise us what she would be doing. We waited, admittedly only around 5 minutes, and then the lady member of staff (I presume it was the one to whom we had spoken) managed to open the lift doors and we were able to climb out - we were around one foot below the exit. She didn't apologise or ask how we were and simply disappeared into an office door leaving us both just standing by the lift in the basement corridor. The other guest thought she perhaps intended to come back but after about 5 minutes we located the staircase and walked up the stairs. When checking out a day or so later, rather surprisingly, when asked by the (different) lady on the desk if I had enjoyed my stay, when I recounted what had happened, adding that there had been no words of concern to what had been a mildly worrying experience, nor any word of apology, she made no eye contact and said nothing!
Stayed 4 nights in Sep 2017
Response from Steigenberger Hotel Thüringer Hof on 4 Oct 2017
Thank you for your review and detailed description. At this point, we sincerely apologize for the inconvenience. The rude behavior of our employee, as you describe it, we can not understand. In the end, we will have a correction talk. Be assured that our guests' satisfaction and satisfaction is our number one priority.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy to find and get to by car. Close attractions.
Stayed 1 night in Sep 2017
Response from Steigenberger Hotel Thüringer Hof on 20 Sept 2017
Thank you for your survey and your comment.

10/10 Excellent

Lew, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand hotel in centre of the town
I had thought the hotel might have been a little old and tired, but No: The rooms have recently been refurbished and were in excellent condition, very fine, and comfortable. The elevators functioned well and came fairly promptly. Hotel entrance welcoming and pleasant. The staff were helpful and looked after our luggage until our rooms were ready. We had drinks out front one evening and then withdrew inside as it got colder, and all was managed smoothly. There was a British tour group having meals and they seemed very much at home.
Stayed 2 nights in Sep 2017
Response from Steigenberger Hotel Thüringer Hof on 20 Sept 2017
Thank you very much for your excellent review and your detailed descriptions of the stay. We are glad that you feel comfortable with us.

10/10 Excellent

mark, wichita ks

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for the 500th Reformation celebration
This hotel is very well appointed, The rooms are clean and the bathrooms are exceptional. The staff was incredibly helpful and allowed us to use the hotel facilities after hours since we had had a very long day. The sauna on the top floor with the rooftop patio was amazing. The breakfast buffet was over the top and the chef created some perfect omelettes for our team of 10. Highly recommend this place!
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

TD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in town
The best hotel I saw in the town, in the best location - nice square, historic surrounds, easy parking out back. Hotel has excellent cafe/restaurant/bar both inside and out in the square. There were other good cafe/restaurants in the square too. Highly recommended.
Stayed 1 night in Jul 2017
Response from Steigenberger Eisenach on 31 Jul 2017
Thank you very much for your excellent review.

6/10 Okay

Tzcthote, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Late check in does deservice to good hotel.
The hotel checked us in 1.5 hours after the stated hour. This simply shouldn't happen. They mentioned they had been full the day before, but surely this wasn't a surprise. Please fix that.
Stayed 1 night in Jun 2017
Response from Steigenberger Eisenach on 30 Jun 2017
Thank you for your stay. We would like to ask you to apologize for the inconvenience caused by delayed check-ins. In exceptional cases, this can unfortunately happen if our hotel was booked the day before.

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017
Response from Steigenberger Eisenach on 30 Jun 2017
Vielen Dank für diese sehr gute Bewertung!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great spot in a nice town
My room was recently renovated, spacious, and had a very nice view of the surrounding area. The staff let us check in a bit early, and were helpful and pleasant.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A short walk to shopping and restaurants, including a great bakery just across the square, and the staff were super helpful in making suggestions of where to go. The room was very nice --- the interior of the hotel has clearly been updated quite recently. We had just flown in from North America, so we arrived super tired. Fortunately, we were able to check in early and have a mid-day nap --- a life-saver!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, perfect location in Eisenach. Only small downside was non-functional WiFi.

6/10 Okay

Carm, Canada

Liked: Cleanliness
Close to everything
The lobby is impressive with old word charm however the upper floors and rooms are in the process of being renovated with a modern look and furniture. An odd match. The beds are very comfortable. There are no irons in the room and the fridge is filled with mini bar items with not much room for personal items. The bathroom is roomy, however they lack personal soaps, shampoos, etc. We only had a small bottle of hand cream. The restaurant serves a very good buffet. the staff all spoke English.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very beautiful hotel in the center of the town. Easy access to everything, with a very helpful and curtious staff.

10/10 Excellent

TERENCE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good service and cleanliness.Plenty of choice for breakfast.wi-fi supposed to be available everywhere.Signal was too weak on 2nd floor even though router in room.Could only access in reception area.

8/10 Good

Kevin, St Louis, MO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for touring Eisenach and the Wartburg.
Great location just a short walk from train station. Staff is extremely helpful and friendly. Excellent breakfast, many other restsurants nearby.
Response from Steigenberger Hotel Thüringer Hof on 7 Sept 2016
We thank you for your positive review and we are pleased that you had an enjoyable stay at our hotel. We are glad to welcome you soon again with us.