Disappointment ! Posted 30-Dec-2013 on Hotels.com
First, Let me begin with an appreciation to the staff's. They're really humble.... Staff's are polite, but their systems are really bad. To start with, We'd struggled to loacte the place, there is not even a single sign board and our GPS navigation leads to only Kovalam Beach. Even localities are of no help. We'd to walk thru by lanes and reach the venue. We're welcomed and offered a neat and clean room in which TV was not working... We'd complained but it was not fixed till the time we checked out next day. our request for hot drinking water was turned down with a special mention of NO restaurant in the hostel. And, hot water was not available even for a shower. Landline was also not working, so everytime for any need, we need to go down from 2nd floor to inform the front office. Soaps were not available in room. For the few things I'd listed out here , I need to go down everytime to front office and request. Extremely disappointed with the aminites and systems of the property provided, though the place was good enough for a overnight stay.