Ratings based on 66 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
91% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by Jo from Bangalore

Easter Weekend Break!

Posted 28-Apr-2014
Pros: There Decor
Cons: There attention to detail everywhere
Location: Location is misleading. Turtle on the Beach is not on the Beach, it's close to the Beach. The Beaches, once you reach them, are nice with good facilit
We booked at this Hotel expecting, like the name sugguests, to be staying on the Beach and especially booked a Seafacing Bedroom. We got a Hotel with no access to the Beach ( transport took 5 minutes) and a Bedroom with a Palm Tree view (with the Sea shining through). When this was mentioned to the Reception Staff they just ignored the comment and carried on as when we never ementioned anything. In my opinion, they could, at the very least, have moved us up one or two floors to get the Seaview. Otherwise the staff was fine and polite. The Bedroom was big and clean, guest supplies were not always replaced, but the room was comfortable. The restaurants variety, especially at breakfast was basic ( needed plates, cutlery, glasses and replenishment was done very slowly and only after asking) and Dinner a la carte was exceptable. The most helpful person at the Hotel was their Driver (s) as they always were very polite and accommodating.
4 out of 5
Recommended
for Everyone
by manish from london

Good hotel

Posted 22-Apr-2014
Very good ahould be more facilities for guest sbd internet should be free Its a five star hotel with five star prices so thus should be complimentary evrn in thr lobby ares
1 out of 5
by monera from kuwait

Noisy

Posted 03-Mar-2014
Noisy temple nearby avoid feb Dirty spa Leela nearby amazing Taj also breathtaking
Comment from Hotel Management
08-Apr-2014 by GeneralManager, Hotel Management
We thank you for staying at our hotel and sharing your feedback. Located in proximity to the beach, our resort is one of the sought after accommodation option amongst leisure travelers. We pamper our guests with an array of accommodation choices, world-class amenities and recreational facilities. However, we are disappointed to learn that your stay was not satisfactory. Your suggestion with reference to the spa has been noted and will be looked into. We hope you would not judge us on the basis of your recent stay experience and would give us another chance to welcome you at our resort in Kerala.
4 out of 5
Recommended
for Everyone
by Anne from Bangalore

Mini break to visit a friend

Posted 31-Jan-2014
Pros: It was in a quiet location, the room and bathroom were clean and the bed was comfortable.
Cons: Two bottles of water in room, although you only pay RS15-20 from the shops. Staff could be a bit more on ball at breakfast serving tea and coffee
Location: For us the location was fine. Went up the lighthouse. Took a trip to the backwaters on a boat without motor - very peaceful. Spent time on the beach.
Hotel suited our purpose to stay in Kovalam for a few nights to visit a friend. The room was spacious and clean with a view over the smaller pool and out to sea. The bed was comfortable and the room furnished to an acceptable standard. The bathroom was good. Towels a bit jaded, but adequate and fresh each day if you wished. Breakfast had a good variety of both Indian and Western, self service style. Breakfast on the last day was very busy and there were no serviettes and took a while to get tea or coffee, but staff generally friendly. We didn't eat at the restaurants other than for breakfast. Had a snack from room service one evening and this arrived in reasonable time and was very tasty. Have read other reviews re walk to the beach. It isn't that far, but it is uphill on the way back, but you could always choose to take an auto-rickshaw. There is a courtesy drop off to the beach, but we didn't use it. There is unfortunately rubbish on the walk down the road, but it is India and there is generally rubbish everywhere. We didn't use the hotel pool, which was quite small given the size of the hotel. Would definitely stay again.
4 out of 5
Recommended
for Everyone
by A verified traveller

nice hotel.

Posted 26-Jan-2014
Pros: broad sea view
Cons: a shorter route to beach so that walking time/stress is less.
Location: no comment.
Good experience
1 out of 5
by effie

Disappointing - at most 3.5 star

Posted 16-Jan-2014
Pros: Breakfast bar!
Cons: room facilities,pool area, more knowledgeable staff
Location: backwaters
Disappointing right from outset. Firstly, it is not on the beach. It is approx 1.5k walk to a beach which is sub standard. As for the rooms although we were a couple you only get one bottle water a day. If you want more they will fill it for you on request. The bathroom exhaust fan did not work and all mirrors (which were dark & old) fogged up every morning. Safe malfunctioned on several occasions. Wi fi was expensive comparitively speaking. Only given two regular bath towels. we asked for a better room but did not accomodate despite our long stay. The pool area was poor. It is an above ground pool and whenever children splash it overflows. Every morning there was a rush to get two particular chairs situated in an area where you did not get splashed! There is decking surrounding the pool which is in disrepair & unattractive.
Comment from Hotel Management
08-Apr-2014 by GeneralManager, Hotel Management
We thank you for staying with us and sharing your review. It is disappointing to know that your stay was less than perfect. We regret that you were inconvenienced and assure you that corrective measures will be taken, as applicable. Look forward to welcoming you soon.
4 out of 5
Recommended
for Couples
by Hinesh

Posted 09-Jan-2014 on Hotels.com
Lovely hotel. Food in the main restaurant was lovely. Good view from sea-view room. Service at times could have been better in the smaller bars.
4 out of 5
Recommended
for Families
by Sebastian from Singapore

Near to the hawah beach

Posted 06-Jan-2014
Pros: Clean and friendly staffs
Cons: The food services. !!! If it is considered as 5 star then the level of services would be like 5 star. i would recommend this hotel as 4 star
Location: Gret ;location colsoe to the beach.
Cool place and many restaurants within walking distance. Staffs are very friendly but the food is not great ! it takes atleast 20 to 30 mins to order any food.
Comment from Hotel Management
08-Apr-2014 by GeneralManager, Hotel Management
Thank you for staying with us and sharing your experience on this public platform. Overlooking the sandy beaches and offering breathtaking views, Turtle on the Beach strives to offer the best in value and experience to its patrons. We are glad to know that our services matched your expectations and that you had a pleasant stay with us. We thank you again for staying with us and hope to welcome you soon at our resort.
1 out of 5
Recommended
for Families
by RATNAM from SINGAPORE

A forgetful hotel to stay at Turtle

Posted 05-Jan-2014 on Hotels.com
3 years ago i stayed at this hotel, it was clean, staff was friendly and gracious. Food at the breakfast was quality too. We spent 10 nights there in 2013 in Dec for Xmas and NY Vacation. Staff was poor service, rooms was never kept clean, bed sheets never changed daily. Breakfast quality drop tremendous. If not for the staff at F&B, it was a nightmare staying here.I will never recommend to my friends or family. I rather pop over to the Leela or perhaps the Hilton Garden Inn.
3 out of 5
by A verified traveller

Good location, not a 5 star

Posted 04-Jan-2014
Pros: + Location + Good food
Cons: - Room condition - Communication skills of staff - Better infrastructure for a 5 star
Location: + Kovalam beach, big tourist attraction
+ The allocated room wasn't good but we were upgraded to a suite - Housekeeping/Room service did not respond to requests on time + Great New year's eve celebration