Front of property

Reviews of Jasmine Palace

3 out of 5
Jasmine Palace
Temple Road, Kovalam Eve Beach, Kovalam, Neyyattinkara, Kerala

Reviews

6.4
Rating 10 - Excellent. 2 out of 17 reviews" "
Rating 8 - Good. 6 out of 17 reviews" "
Rating 6 - Okay. 4 out of 17 reviews" "
Rating 4 - Poor. 2 out of 17 reviews" "
Rating 2 - Terrible. 3 out of 17 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

4.0/10

Amenities

6.0/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Leonard

Travelled with partner
Disliked: Property conditions & facilities
This hotel has gone from bad to worse over the years. Swimming pool in need of renovation Room not cleaned in 4 days No toilet paper Generally dirty and grubby The fridge we requested on arrival was delivered a day later, but they turned it of every day We were booked in for 15 nights but left after 4. Even this was a saga, does not take credit cards. On a positive note, breakfast was good . For your health and sanity avoid this hotel…
Stayed 15 nights in Jan 2024

4/10 Poor

Kathleen

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Arrived late and put in inadequate room- was unable to move to a room we had actually booked till the next day! Wi-Fi only in main block. No response to inquiries regards onward travel. No pool chairs or sunbeds had to use a plastic chair from restaurant! Have to ask for room to be cleaned. Photos on website probably taken over 10 years ago as totally rundown hotel- air con was good though! I would not revisit or recommend this hotel
Stayed 4 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Resort Manager on 11 Feb 2020
Dear Guest, Greetings from Jasmine Palace!!! Thanks for your rating

6/10 Okay

nean, essex england

Liked: Cleanliness
Tired hotel
Stayed here years ago and it is now very tired. Room was clean & comfortable. Cleaned daily, sometimes got too many towels sometimes not enough. Dining room was certainly not as clean as it was- evidence of last nights food on the floor & the table clothes, breakfast largely catered for the predominantly Indian guests. Happy to return to the resort but not this hotel
Stayed 14 nights in Feb 2018

8/10 Good

Philip, kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
About 5 minutes walk to the beach
Excellent hotel staff who were very attentive,the exterior was a bit scruffy but that's India all over,loved every day I was there and look forward to return
Stayed 13 nights in Dec 2017

8/10 Good

Susanta, guwahati

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice & comfortable stay.staffs are very good
Very relaxed staying there. Very close to the beach. So can enjoy the beach a lot.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel
hotel very tired, very little information supplied by reception, breakfast very poor and no effort to cater for Europeans. the hotel was set up for north Indians. a pool bar that wasn't open. no furniture in the room apart from a tiny cupboard

2/10 Terrible

NS, Kent

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was OK nothing to write home about
Made the best of it, not happy, nothing more to say, overall a below par experiance with the management and ebookers whom we booked through

8/10 Good

Keith, ENGLAND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great location.
We were taking well cared for from the time we arrived. The staff were very helpful and, nothing was too much trouble.

10/10 Excellent

Barry, Staffordshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and staff. Fifty yards from beach.
Great, pleasant and helpful staff. Room (superior) was very good, clean, everything worked. I particularly appreciated the room being mosquito proof, meaning all mesh over ventilation openings were perfectly secure. Restaurant staff were particulary thoughtful and helpful. All in all, a very pleasant stay at The Jasmine Palace.

2/10 Terrible

L. Rao, Florida

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good for family.
It is deceiving by photo and actual it is bad. Even our lowest hotels are better than the Plaza hotel. I don't recommend that kind of Hotel.

6/10 Okay

Gayatri

Liked: Cleanliness
Very close to the beach
We enjoyed our stay at Jasmine palace as we could just walk to the beach anytime. The room was spacious with balcony. The swimming pool was clean and well maintained. The bathroom was very average and could have been much better. The restaurant had only a few choice of food and the service was always delayed.

6/10 Okay

Tommy, India

Liked: Staff & service
ビーチに近い便利なホテル
コバランビーチ,ライトハウスビーチの両方の近く,安くて非常に便利なホテルです。部屋には最低限のものしかありませんが,寝るだけであれば問題ないと思います。一つ残念だったのはプールが改装中だったこと。あとは従業員も親切でしたし良い滞在でした。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ulla, Danmark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fremragende hotel til prisen
Et rigtig rart hotel med fine faciliteter, rengøringsstandarden er høj og personalet venlige og hjælpsomme. Eneste minus var en larmende airconditioning