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Reviews of Estuary Sarovar Portico Poovar

5 out of 5
Estuary Sarovar Portico Poovar
Poovar P.O, Trivandrum, Neyyattinkara, Kerala

Reviews

7.2

Good

Rating 10 - Excellent. 14 out of 71 reviews" "
Rating 8 - Good. 31 out of 71 reviews" "
Rating 6 - Okay. 14 out of 71 reviews" "
Rating 4 - Poor. 6 out of 71 reviews" "
Rating 2 - Terrible. 6 out of 71 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Beauty of view of dea
Stayed 3 nights in Feb 2024

10/10 Excellent

Davis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 5 Feb 2024
Dear Mr. Davis, Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to usRegards,Ayyappan KuttyGeneral Manager

6/10 Okay

Haseem mohamed

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is great. The swimming pools are fantastic. Dinner buffet very poor for the price charged. Breakfast was great. Guests with kids beware, will be charged extras for the kids, without any additional facilities.
Stayed 1 night in Apr 2023
Response from General Manager on 20 Jun 2023
Dear Guest,Thank you for your review. We will certainly share this feedback with all our team members. I am sure that this will be a motivation for them to continue with their services better. Thanks and RegardsAyyappan KuttyGeneral ManagerEstuary Sarovar Portico, Poovar Island

10/10 Excellent

A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visited the property in first week of March with my spouse. Excellent Scenic Beauty, Excellent Staff, Very Nice Services, Nice Swimming Pools, Excellent Ambience/ Location in the lap of nature. Overall just love it…
Stayed 2 nights in Mar 2023
Response from General Manager on 20 Jun 2023
Dear Guest,Thank you for your review. We will certainly share this feedback with all our team members. I am sure that this will be a motivation for them to continue with their services better. Thanks and RegardsAyyappan KuttyGeneral ManagerEstuary Sarovar Portico, Poovar Island

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
I just liked the lake in the vicinity of this hotel. I did not like the staff services at all. This hotel is very run down and needs a make over. It was nowhere close to being a 5 star hotel. Very disappointing stay.
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
Good property but feels a little run down...Beautiful location but the service and the amenities don't do justice to it...Food was ok...Check in and check out was long as there was only a single cab to take the folks / baggage to and from the rooms...
Stayed 1 night in Dec 2019
Response from General Manager on 20 Jun 2023
Dear Guest,Thank you for your review. We will certainly share this feedback with all our team members. I am sure that this will be a motivation for them to continue with their services better. Thanks and RegardsAyyappan KuttyGeneral ManagerEstuary Sarovar Portico, Poovar Island

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not again!
The property was rundown with very poor upkeep. Average on cleanliness. Very frequent power tripping. Below average on maintenance. But management is disorganized. Calls themselves 5star and doesn't even have a bar! The gym equipments are not maintained and rusted. Things I liked were. Staff is very courteous. Restaurant serves really nice food.
Stayed 2 nights in May 2019
Response from General Manager on 20 Jun 2023
Dear Guest,Thank you for your review. We will certainly share this feedback with all our team members. I am sure that this will be a motivation for them to continue with their services better. Thanks and RegardsAyyappan KuttyGeneral ManagerEstuary Sarovar Portico, Poovar Island

10/10 Excellent

Abhishek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome resort - one of its kind.
Beautiful Resort. Would visit again if possible.
Stayed 2 nights in Mar 2019
Response from General Manager on 20 Jun 2023
Dear Guest,Thank you for your review. We will certainly share this feedback with all our team members. I am sure that this will be a motivation for them to continue with their services better. Thanks and RegardsAyyappan KuttyGeneral ManagerEstuary Sarovar Portico, Poovar Island

10/10 Excellent

yallini zameer, coimbatore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesomeness to the core
very pleasing ambience .., we luvd .. enjoyed thoroughly ...overall it was an excellent stay
Stayed 1 night in Mar 2018
Response from TINTU on 11 May 2018
Dear Guest, We thank you for your feed back appreciation. Your words will be a great encouragement for our staffs.

2/10 Terrible

PETER

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

2/10 Terrible

HIRU

Disliked: Cleanliness, property conditions & facilities
DEAD COCKROACH AND COBWEB ON THE MENU
Check-In, was excellant, more than happy. Very Welcoming and Friendly reception. Room was also good, clean and decorated. Being an Island Resort, you dont have much of an option for outside food. So the restaurant they have is your only saviour. Saviour it was, untill now 9th March 2018 0930hrs. We reached the restaurant for our breakfast as usual and were totally shocked when we saw a dead Cockroach upside dwn onthe table we were about to sit. We saw the waiters passing by the table, yet none seemed bothered. We asked for the manager and we got a young lad. We insisted for the manager and we got another young waiter. Trying to be discreet and save thiere skin, i showed him the table. The waiter sees the dead cockroach, takes a tissue, picks it up and takes off. He does not take the necesary step to sanitize the table. We again as for the manager and we are told he is BUSY. This upset me because the manager was actually not bothered. Finally we sit in another table, and now we see a cobweb across two glasses. This became to much so we called for the head chef or some one more of an authority. The chef comes very aplogetic, cleans our table, but they dont clean the cockroach table.We saw some guests sitting in the Cockroach table and felt like telling them, but was stopped by my family. I again asked for the manager and came the F and B manager. I checked out after the incident and at the reception again asked for the manager, he never showed up.
Stayed 3 nights in Mar 2018

6/10 Okay

Verified traveller

stay - ok-ok
the hotel seemed in a little outdated condition. requires good overhauling. the rooms seemed quite basic in nature.

8/10 Good

Ashok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
The property is very nice .
Stayed 2 nights in Jan 2018
Response from Soby George on 1 Feb 2018
Dear Esteemed Guest, Greetings from Estuary Island Resort!! It was a pleasure to have you stay at our resort and we thank you for sharing your very encouraging feedback on Expedia . Our spread out property with its beautiful backwaters, coconut tree and lush green landscape offers a wonderful memorable experience to all guests. We do hope that you have many more opportunities to visit us again in the future. Best Regards, Soby George Operation Manager

6/10 Okay

Vinod, Adelaide

Liked: Staff & service, room comfort
Nice Resort close to beach access is difficult.
Beautiful location on the estuary with a beach a short boat ride away. The staff were friendly and very helpful. The restaurant is beautifully located and the food was excellent. They served some good Australian wine. The room was spacious and the bed was king size and comfortable. It however coil do with some refurbishment. The mini fridge in the room was rusty. The toilet could have been cleaner. We took a one hour boat ride in the back water. It was beautiful with lots of birds. The backwaters we littered with plastic (not the hotels fault) but the government should do something about it.
Stayed 3 nights in Jan 2018
Response from Soby George on 2 May 2018
Dear Guest, Greetings from Estuary Island Resort! Thank you for taking time to share your experience at our hotel on this forum and mentioning your kind words highlighting the various facets of our resort. Our strategic location added value to your stay, Our picturesque location has always been appreciated by guests for of all age but also suits their moods accordingly, Indeed, the mangrove boat ride is an enchanting experience and we are glad it was the same for your family and you. There is something for everyone here; we are glad that we could deliver a pampered holiday at our resort. Your concerns have been duly been noted and we assure you of notable rectifications. We look forward to see you again soon for another surreal experience with us! Regards Soby George Operation Manager

2/10 Terrible

DrSyamlal

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Unpleasant estury poovar experience
Very bad experience with unfriendly reception people and poor quality of service.Me with family leave the hotel with out staying overnight at around 8pm as it was very unpleasant experience.
Stayed 1 night in Dec 2017
Response from Soby George on 1 Feb 2018
Dear Guest, Greetings from Estuary Island Resort! Guest satisfaction is important for us. It is always our priority to give our guests a flawless stay experience with the best facilities complimenting their stay. We regret the inconvenience caused to you.We have noted all your concerns and have shared them with the relevant departments so that the needful can be done to improve the efficiency. Thanks for staying with us and sharing your feedback on this forum. Guest reviews always inspire us and we consider them fundamental for our improvement. We hope you would give us another opportunity to welcome you at our resort and redeem ourselves in your eyes. Best Regards Soby George Operation Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Leisure Hotel Stay
It was much below the standard than what was briefed in the website . Nothing to do except beach . Fishing was closed . No water sports , no outdoor sports ..... Rooms not up to the mark as per charges .
Stayed 1 night in Dec 2017
Response from Soby George on 1 Feb 2018
Dear Guest, Greetings from Estuary Island Resort! Thank you for taking time to share your experience at our hotel on this forum. However we are disappointed to note that our activity team didn’t met up to your expectations, your concern regarding been duly noted. Thank you for recommending us and we hope that you will be back soon for another memorable getaway experience. We hope to welcome you soon. Best Regards, Soby George Operation manager

4/10 Poor

Anders

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017
Response from Soby George on 1 Feb 2018
Dear Guest, Greetings from Estuary Island Resort! Thank you for taking time to share your experience at our hotel on this forum. Thank you for recommending us and we hope that you will be back soon for another memorable getaway experience. We hope to welcome you soon. Best Regards, Soby George Operation Manager

8/10 Good

Suresh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
We had issue with food as the restaurant did not have variety of food too suit tastes of various people. The taste of food was also average.
Stayed 3 nights in Jul 2017

4/10 Poor

Family, Bangalore

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Excellent property, very poor service, facilities
The room was great. Only 1 restaurant serving buffet which was sub par except for bfast. Room service was very poor quality and took very long - upwards of an hour at times, not to forget crazy prices - masala peanuts @ Rs.385/-!! Main pool not functioning and its in the middle of summer! Poor service, except for 1 guy called Sajjan who was excellent. We were saved since we discovered a nearby floating restaurant - Samudra. Those guys are excellent. Super food of all varieties and great ambiance. Extraordinary service as well. Pick you up from the hotel jetty and drop back at no charge. Also pack up food for you in case you want to take some back, along with paper plates, napkins and plastic spoons.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
nice location to relax
Impressed with the location & facilities Only draw back is no transport available from the hotel to reach near by places.

6/10 Okay

Yatish

Liked: Staff & service, property conditions & facilities
Overall stay at the estuary island was nice..service and hospitality is not up to the mark..scenic beauty good views
Response from General Manager on 18 Jan 2017
Dear Guest, Greetings from Estuary Island Resort!! Thank you for sharing your experience with us. It’s good to know that our strategic location added value to your stay . Our spread out property with its beautiful backwaters, coconut tree and lush green landscape offers a wonderful memorable experience to all guests. We have noted the concerns you have mentioned and measures have been taken to ensure that guests have hassle free and comfortable stay. We hope to welcome you soon. Best Regards, Sobi Devadasan General Manager

10/10 Excellent

Govind

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing ambience, good location and peaceful stay
We stayed in the goetl for a weeken and the place was beautiful. Moreover the amenities provided by the hotel were good enough to make the stay more amazing

6/10 Okay

Varad, Kerala

Disliked: Room comfort
very average rooms
the location and the facilities are good but the room where I stayed was really bad , old bed and spring mattress , it was really hard to sleep. and inside the room there was no fridge and neither did the electric kettle work. the food was average both at dinner when the staff suggested that we go for a buffet and that ordering off the menu would take really long and also at breakfast. All in all, it did not match the description given at all and I was very disappointed.
Response from General Manager on 18 Jan 2017
Dear Guest, Thank you for sharing your review on this forum. We are disappointed to learn about your less than perfect experience. It is our endeavour to ensure our guests experience the best of hospitality and the inconvenience that you faced during the stay is regretted. We assure you that this is not the norm for us and we would request you to consider it as one off experience.We hope you would give us another opportunity to welcome you at our resort and redeem ourselves in your eyes. Best Regards, Sobi Devadasan General Manager

6/10 Okay

Avinash Krishna, Trivandrum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay, but be careful with the food
I stayed their with my family for two days. It is a great place to stay with your family . The views are great ( from the estuary view room) and the boat ride was great.The staff are all great and are always eager to help you. The rooms are also great and well kept. Alot of space for the children to play around and for you to relax and unwind. Food was a little too expensive for my taste, but was ok as you would expect it to be expensive in such a resort. But the biggest let down came on the day we were about to check out. During breakfast I found a piece of metal from a metal scrub used to clean plates in my food. This is totally not acceptable as we were travelling with kids and elderly who may not notice this in their food. They should have given more thought to this and avoided using such dangerous things altogether. Unfortunately for me this find destroyed all the fun that I had till then as we were travelling with two kids aged 2 and 4 at that time. I hope that the management would note the review that I had written at the time of the check out and take necessary steps. So for anyone wanting to stay at this resort the only advise I would like to give is be careful with the food you order especially if you are travelling with kids.

6/10 Okay

Zubin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very far from the road... Need vehicle to reach main road.Only one free ride to beach per day... if you want to go to the beach you need to pay.. highlight this in hotel info.
Response from General Manager on 18 Jan 2017
Dear Guest, Greetings from Estuary Island !! Thanks for taking the time to pass on your comments after your stay with us in Estuary Island. This location, on the backwaters, opposite an Estuary is our USP and vouched for by all our other guests. Yes, little far from the main road on the lap of rested amidst the calm backwaters and a lovely beach, indeed, our resort is a tropical paradise perfect for travellers seeking for some peace within. It will be our privilege to serve you again. We take this opportunity to welcome you soon for another enriching stay! Best Regards, Sobi Devadasan General Manager

8/10 Good

family of 5

Liked: Staff & service
Beautiful setting, really good value
Lovely place, very reasonable price. Staff very keen to be helpful, but did not always stick to their word. Not much to do in vicinity but great to hide away read, chill out, go on backwater trips. I'd recommend but staying for more than a week could be too much

8/10 Good

Anil Kumar, Bengaluru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very scenic and nice property for family vacation
We stayed for 3 nights for a short family vacation during Christmas break. Very good location and a well managed & maintained property. Location of this property is very good as it is on the bank of a lake and other side of the lake you have Arabian sea which makes this property very scenic. One thing we didn't enjoy so much at this place was food. Food didn't taste real authentic Indian or Kerala food, it had very blunt taste. Overall it was a very good stay minus the food part. This property has cottages and rooms so please check out your preference while booking.
Response from General Manager on 17 Jan 2017
Dear Esteemed Guest, Greetings from Estuary Island Resort! Thank you for taking time to share your experience at our hotel on this forum. We are pleased to learn that your overall experience at our resort was memorable. Our strategic location added value to your stay, Our picturesque location has always been appreciated by guests for of all age but also suits their moods accordingly, Your concerns regarding the food have been duly been noted and we assure you of notable rectifications. We look forward to see you again soon for another surreal experience with us! Best Regards, Sobi Devadasan General Manager.

8/10 Good

Pam, Australia

Liked: Cleanliness, staff & service, room comfort
Very relaxing but not much to do
We spent 4 days at the resort. The setting is beautiful and it is very tranquil and relaxing. The food at the resort was good but there really was no option to eat anywhere else. We were disappointed that we could not walk to the beach but were allowed one free boat trip per day ( not allowed on Christmas day). The cottage we stayed in was comfortable but we were very disappointed that there was no internet access other than near reception/main pool area.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for leisure and visit scenic locations
It was great holiday for me and my family. This place is very quiet and away from commercial activities and crowded locations so makes the stay memorable and enjoyable. Hotel staffs generally very receptive and helpful. Both Prashant and Appu were excellent in providing the service during our dinner time at the restaurants. This place is nicely located to see the scenic beauty of both Kerala and Tamil Nadu, however, the taxi rental is bit more expensive so need a better budget planning when book your trip. On suggestions, hotel mgmt and hotels.com need a better co-ordination because when I reached the hotel the check-in process was delayed as they could not locate my reservation. It could have been a nightmare if the hotel was fully booked on that date. Also they extend the complementary wifi to few more hours per day as 1hr is not sufficient and its slow as well.

10/10 Excellent

Alok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place to spend your time relaxing..

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Great honeymoon hotel with sea/lake view
Decent resort, the staff were helpful and caring. The food in the restaurant was also of good standard though the music was always the same. Good place for honeymoon couples on a budget to spend some time...

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Nice location but nasty rooms
We are total disappointed on see the rooms which was totally different from picture show in the website. Not worth for the money we paid. We stayed in lexiure villa which is the costly room time in the hotel while book we choose for two queen size bed but in hotel they gave us a movable extra bed like a 2 star hotels do. Pool is good and spa good
Extra bed given by hotel instead of queen size bed
Nasty lexiure villa room which is totally different from website photos

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place! Everything is excellent except...
Everything is excellent except the food. The food is good but not great... the restaurant is beautiful but the food is not on par with the prices or the rest of the resort. Don't let that stop you from going... it's a great place to stay!

8/10 Good

santanu, guwahati

Liked: Cleanliness, property conditions & facilities, room comfort
average
Very comfortable, but not for people above 65 yrs food is below standards reception office is below per ,Swimming pool is excellent,beach is average,overall good except food

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great enjoyed the stay great enjoyed the stay great enjoyed the stay

8/10 Good

Vikram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

BINIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cost comfortable hotel with a great view
Had an awesome time at the resort. Clean, neat, helpful staff made it easy. The facilities are excellent and the food is great, we met the chef and congratulated him on his dishes. The ambience of the restaurant could be better and more lively with the view it has, they can do wonders with the decor.

8/10 Good

Rafiq, Chennai

Liked: Staff & service, property conditions & facilities, room comfort
Excellent stay
it was an excellent stay with my family. My kids enjoyed very much, especially swimming pool timing 8am to 8pm. the only concern morning they never come room cleaning unless we inform them. they hv to improve this. Excellent food and nice people.Must visit place.

10/10 Excellent

Ananth, India

Liked: Cleanliness, property conditions & facilities, room comfort
Great Place, Great Stay
Excellent property with a beautiful and well spread layout...close to perfect for a relaxing holiday. Service levels at the hotel could do with some improvement in speed of response terms and communication ability of service staff (language barrier). The restaurant could improve on its vegetarian offering and is a tad expensive. A recommended destination and probably the best pick considering options around.

6/10 Okay

venu, trivandrum

Disliked: Property conditions & facilities
Average stay
Overpriced dinner Taasty food but priced in Dollars - hard on Indian wallet

8/10 Good

Shuveshek, Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Location, very good service
Great holiday, problem with bathroom, good location.

2/10 Terrible

Richi, Kerala

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Changed 4 rooms with two in the night as ac was not working and one room had security issues. Food was OK and staff though helpless put on a smiling face at all times. Maintenance of the hotel is poor and service below par. Would not recommend this hotel to anyone.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Elvis, Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a very pleasant stay. The staff friendly.
The 2 days that we spent as a family was quite enjoyable. The staff are also very helpful. Kids had a good time. The place us also scenic and beautiful.

4/10 Poor

590, Manchester

Disliked: Cleanliness, staff & service, property conditions & facilities
Awful Service, Nice Resort
Didn't get the rooms we booked as they overbooked, didn't bother informing us either. When we got in the rooms, there were dead insects on the floor, dirty towels in the bathroom, plates in the sink. Told manager but he blamed us saying we did it despite the fact we only checked in 5 minutes before... Hotels.com refunded in full. Resort is nice but manager and service is AWFUL which ruins your stay and is such a shame. Rooms are decent size.
Response from GeneralManager on 14 Mar 2014
We thank you for staying at our resort and sharing your feedback on this public forum. While we regret the inconvenience caused to you during your stay, we assure you that this was a one-time occurrence and not something that happens very often. We wish that this one incident would not stop you from availing our modified services in the future.

4/10 Poor

VP, ca

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never go to this island
The staff were completely incompetent..
Response from GeneralManager on 14 Mar 2014
We regret the inconvenience caused to you during your stay. However, we assure you that this is a one-time occurrence and not something that happens often at our resort. We thank you for your custom and wish to welcome you again to give you a much better experience at Estuary Island Resort.

4/10 Poor

Vish, Baltimore, USA

Disliked: Cleanliness, staff & service, room comfort
Very bad experience
This is not a premium resort nor is it a luxury property as it is toted online. Customer service is sporadic and not consistent. There are no harmonized policies. General attitude of the staff is to squeeze the maximum financially from you during the stay. The Property is not at all kid friendly and poor security policies. We had a bad experience with bottled water supply in our room. On the second day of our stay we were offered 2 bottles of water. We found both the bottles were open and when asked why the bottles were open, management first denied that the bottle were opened but later accepted that they provide filtered water in recycled plastic bottles (eg: aquafina, bisleri etc) that was used by someone else before. The food was just OK - nothing spectacular. They were unable to gauge the food quantity that was required and would either run out at the buffet or have old and dried up food especially the bread etc. The staff tried to accommodate our needs but without resources at their disposal.
Response from GeneralManager on 15 Mar 2014
Thank you for staying at our resort and sharing your experience on this forum. Though most of our patrons have left our resort happy and satisfied, we regret that your experience with us was rather unpleasant. We assure you that we have taken a note of all the concerns that you have raised and we are taking corrective measures to avoid the re occurrence of similar incidents. We thank you again for highlighting our shortcomings as it is only through constant guest feedback that we can improve the bar of our service standards. We hope you would not judge us by this recent experience and give us another chance to serve you at Estuary Island Resort.

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Room comfort