Ratings based on 318 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified travellerfrom Philadelphia, PA

A bit out of the way but worth it

Posted 27-Mar-2015
Pros: Updated, quiet. great staff.
Cons: Please give option to pay cash in restaurant, dont always want to put things on credit card
Location: Close to city tour, London Bridge and Underground Station
This boutique hotel is great and only two blocks from Bank Street station (short walk). Though a bit off the beaten path in the financial district, this was a great place to stay. It was away from noise and hectic crowding in London, but close enough and easy to get to. Yes I would stay here again.
4 out of 5
for Couples
by A verified traveller

Beautiful hotel - excellent City location

Posted 23-Mar-2015
Cons: service at breakfast
Hotel was excellent but we had issues with noise in the room. Also - service at breakfast was so poor that we went elsewhere. Otherwise staff were very helpful.
5 out of 5
for Everyone
by A verified travellerfrom dorset

Perfect city hotel

Posted 13-Mar-2015
Wonderful hotel, great staff and perfect city location for a weekend break. We were given champagne on arrival and made so welcome. Will be coming again!
5 out of 5
for Everyone
by A verified travellerfrom Manchester

Nice Boutique Hotel

Posted 27-Feb-2015
Pros: Comfort. Location.
Cons: Looks a bit tired.
Location: Central City location. Lots of places to walk.
Great Little hotel. Upgraded to Suite with Breakfast. Nice comfortable room. Food averarge and nothing to write home about. No View. Great central location. Near underground; bus stop outside entrance.
5 out of 5
for Everyone
by A verified travellerfrom London

Fantastic atmosphere and room

Posted 16-Feb-2015
Everything as fantastic and everyone was amazingly helpful. The room was gorgeous and so was the amazing view from the balcony. The only thing that let my stay down was the room service some of the food was colder than it should be but all tasted amazing! However mistakes happen and wouldn't fault anything but the cold food!
1 out of 5
by A verified traveller

Below average hotel

Posted 08-Feb-2015
Hotel was subpar in every material way. Repeatedly has to chase down front desk for resolution/ response to an issue. I was also sent to gym by front desk )outside vendor) only to be turned away as the hotel and gym no longer had a "relationship". Would never stay here again
2 out of 5
by A verified traveller

Under renovation, incredibly slow breakfast

Posted 07-Feb-2015
Pros: The room, including the bathroom, were great. Nespresso machine (although would have appreciated stocking it daily).
Cons: Breakfast and breakfast Service!!
Location: Nothing to do nearby but Close to tube.
The Restaurant is under renovation. Unfortunately, I don't know if this means that the breakfast Service/Quality is just bad now or if this is always a theme, but it was atrocious. It took over a half hour to even take my order and just as Long to get my Food, which was very poor Quality. Made me overlook the nice things about the Hotel, including a great, upgraded room, which was perfect for working out in my room. The Hotel does not offer any views and not much in the way of things to do around it, but it is Close to Bank and anywhere you want to get to easily in the City.
5 out of 5
for Couples
by A verified travellerfrom Worthing

Weekend break with daughter and son in law

Posted 09-Jan-2015
Pros: Location, quiet, boutique.
Cons: Wifi is rubbish. All sky sport chanels.
Location: Everything outside the normal tourist attractions, Shard etc
Excellent however room service for room 215 not 100%
5 out of 5
for Couples
by Davidfrom Walsall

Return Visit

Posted 01-Jan-2015 on Hotels.com
Excellent hotel in good tourist location. Have stayed before and hopefully will stay again when next in London on a break
5 out of 5
for Business Travellers
by A verified traveller

Guter Standort. Gute Betreuung

Posted 28-Dec-2014 on Hotels.com
Guter zentraler Standort an der Station Banks.