Ratings based on 233 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-May-2015
Great stay once again. Fantastic staff who can't do enough to help
5 out of 5
Recommended
for Couples
by A verified travellerfrom Essex

superb hotel one of the best I have stayed in

Posted 10-May-2015
Pros: the entire experience was absolutely superb
Cons: only the softness of the pillows ?
Location: superb location very quiet but near enough to all amenities
This hotel ticks all the boxes. The hotel is beautifully clean, the grounds are impeccable the rooms are spacious and very large the bed is ultra king-size and is one of the biggest beds i've ever seen. food is lovely, and the staff are very helpful polite and courteous you cant go wrong.
3 out of 5
by A verified traveller

Why I will not return to the hotel

Posted 07-May-2015
The hotel is too remote from the beach shops and restaurants etc. It should be adults only babies and small children making noise around the pool area and restaurant. Worst however was the lack of evening entertainment, although there is a jazz club and disco I was advised it was only open occasionally in the "summer" Our room was sold as a panoramic sea view in fact it was aside sea view we were subsequently moved to the type of room/view actually sold.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Lancashire

Beautiful Hotel with Attentive, Friendly Staff

Posted 06-May-2015
We could not have wished for better. It was our first trip to Tenerife, and we'll definitely be going back.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Leicestershire, England

Loved this hotel and staff are all fab....

Posted 29-Apr-2015
Pros: Everything, from rooms to food and the staff, couldnt have felt more welcome.
Cons: No
Location: The only downside is the traipse back up the hill from the beach.
My husband and i just wanted a relaxing week in the sun and thats what we got!
4 out of 5
by A verified travellerfrom UK

5 day stay

Posted 26-Apr-2015
Pros: The staff and the local.
Cons: Food
This hotel is classed as 5 stars. It would not attain that in the UK but for the most part was worthy of a good 4 star rating. The staff were all attentive and well presented, very helpful and effective in all that was requested. The building and facilities were all very good and well apportioned. We had a villa which had a balcony and a spa bath on the roof which was excellent The buffet breakfast was at best OK for quality but very good on choice. Coffee always cold. Buffet dinner as we chose half board poor. We ate 3 nights out of 5 at the hotel and went elsewhere on 2 occasions for better food. Not what would be expected at this level. Would we go there again? Yes but not at this price level there are equivalent hotels in the same local at much less expense
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Zürich

Luxushotel mit sehr gutem Service

Posted 19-Apr-2015
Pros: Gesamteindruck, Sauberkeit und sehr aufmerksamer Service
Cons: Nein
Location: Erhöhte Lage auf Felsen, ca. 5-10 min zum Sandstrand, etwas länger zu Supermarkt (24h/7d offen) bzw. zu einem Shopping Center.
Sehr geräumiges Zimmer, super Blick aufs Meer, sauber. Reichhaltiges Frühstücksbüffet, das keine Wünsche offen lässt Ebenso abends reichhaltiges Büffet mit wechselnden Themen, inkl. Kinderbüffet Sehr schöne Aussenanlagen, tolle Pools. Alles sehr gepflegt. Einziger Kritikpunkt: etwas hellhörig
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Apr-2015
Pros: Quiet, unfussy but what you would expect from a 5* hotel
Cons: Will start to look a bit shabby soon (stayed at same hotel 5 years ago and think it will need to be refreshed soon).
Excellent hotel. Staff are really friendly, communal areas and rooms are spacious, plenty of beds / towels by the pool.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom alger

Calme

Posted 17-Apr-2015
Un hotel calme, des chambres spacieuses et belles avec un air contemporain. Et un personnel tres accueillant et gentille.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Israel

Very comfortable and pleasant.

Posted 12-Apr-2015
Pros: Excellent hotel, great facilities, very comfortable and spacious rooms, staff very attentive, excellent breakfast.
Location: About 8 minutes walk from the beach. Great sea view.
Spent a week in the hotel. Were greeted very warmly by Daniela the hotel manager. She and her staff remained very friendly and attentive theroughout our stay. Had a wonderful time.