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Reviews of Beverly Hills Suites - Excel Hotels & Resorts

3 out of 5
Beverly Hills Suites - Excel Hotels & Resorts
Rodeo s/n, Oasis del Sur, Los Cristianos, Arona, Tenerife

Reviews

8.2

Very good

Rating 10 - Excellent. 211 out of 607 reviews" "
Rating 8 - Good. 282 out of 607 reviews" "
Rating 6 - Okay. 83 out of 607 reviews" "
Rating 4 - Poor. 22 out of 607 reviews" "
Rating 2 - Terrible. 9 out of 607 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Julia

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic as always, the calm Oasis of white Spanish low rise apartments are beautiful with amazing hillside views of the sea. The staff are exceptional and friendly, especially Daniel on reception and nothing is too much trouble. I visit twice a year and would not stay anywhere else. They are constantly maintaining and upgrading the resort and the pools are perfect. Close to great restaurants and supermarkets and opposite the taxi rank. As nice walk down to the beach and busy resort centre takes just 10 minutes. I would highly recommend Beverley Hills Suites.
Stayed 4 nights in Mar 2024
Response from Beverly Hills Suites on 26 Mar 2024
Hello Julia, Your positive review really made our day We appreciate it!We're thrilled to hear you love the hillside sea views. Daniel will be especially happy to know he's made such a positive impact during your stays! It's fantastic that you've noticed our efforts in maintaining and upgrading the resort, we always strive for perfection. Plus, being close to great restaurants and supermarkets, as well as the taxi rank, makes everything so convenient, doesn't it? And a 10-minute stroll to the beach is our secret ingredient for a perfect day out. We're over the moon that you'd highly recommend us – that's the kind of news that makes our team's day!It would be great to welcome you back.All the best,Beverly Hills Suites

8/10 Good

Allan

Liked: Cleanliness, room comfort
Excellent but .....
Been going to Tenerife for years but this was our first visit to Beverly Hills Suites and to Los Christianos. The apartments are clean and well maintained with 2 lovely pool areas. Some of the loungers however are so saggy they need to be replaced. The location is quiet with some very nice restaurants, bars and decent supermarkets nearby. For us, it is located a bit too far back in the resort from the seafront where we had hoped to spend more time. The uphill trek from the beach and steps within the complex could be challenging for some.
Stayed 14 nights in Nov 2023
Response from Beverly Hills Suites on 12 Dec 2023
Hello, Allan! A million thanks for your thoughtful reviewIt's great to hear that you appreciated the cleanliness and maintenance of our apartments, as well as the lovely pool areas—it's something we're really proud of! We're also glad you enjoyed the peaceful location and nearby amenities. We'll take a look at those loungers and see what can be done; your comfort is our priority.We hope to see you again for an even better experience. Cheers,Beverly Hills Suites

10/10 Excellent

Moira

Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2023
Response from Beverly Hills Suites on 13 Dec 2023
Hello Moira, Your positive review really made our day! We appreciate it!It's a pleasure to know how much you enjoyed your stay, your feedback is a reward and incentive for our team to continue upholding our high standards. We have noted your feedback and will be taking this into consideration.It would be great to welcome you back.All the best,Beverly Hills Suites

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 4 nights in Dec 2023
Response from Beverly Hills Suites on 7 Dec 2023
¡Hola! ¡Qué alegría leer tu opinión! Gracias por tomarte el tiempo de escribirnos. Nos alegra mucho que la limpieza de las habitaciones haya cumplido con tus expectativas al 100%. Trabajamos día a día para ofrecer espacios impecables y agradables para nuestros huéspedes.Lamentamos que la comodidad de la habitación no haya sido completamente de tu agrado. Aunque nuestras habitaciones están diseñadas para proporcionar una estancia confortable y placentera, entendemos que siempre hay espacio para mejorar. Te agradecemos que nos hayas hecho llegar este comentario y te aseguramos que tomaremos nota para evaluar posibles mejoras.Esperamos verte de nuevo.¡Hasta la próxima! Beverly Hills Suites

4/10 Poor

Mihaela

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Beverly Hills Suites on 7 Dec 2023
Hey Mihaela, Thanks for taking the time to share your experience. We're really disappointed to hear that we didn't meet your expectations.We are very sorry your experience wasn't completely satisfying and ask you to please accept our apologies. We would appreciate receiving more detailed information so that we can address any shortcomings.We hope to see you again.Take care,Beverly Hills Suites

6/10 Okay

Georgina

Stayed 7 nights in Nov 2023
Response from Beverly Hills Suites on 19 Dec 2023
¡Hola Georgina! Muchas gracias por tomarte el tiempo de compartir tu experiencia en nuestro apartamento,Fue un placer recibirte, no obstante, sentimos si no hemos logrado tu entera satisfacción y nos disculpamos. De todos modos, nos hubiera gustado conocer detalles acerca de tu disconformidad a fin de saber en qué aspectos mejorar. Los testimonios de quienes nos visitan son muy valiosos para nosotros y siempre serán bien recibidos.¡Hasta pronto!Beverly Hills Suites

8/10 Good

Donald

Stayed 1 night in Nov 2023
Response from Beverly Hills Suites on 13 Dec 2023
Hey there, Donald! Thrilled to see your positive feedback. Thanks for sharing your experience with us.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.Hope to see your face again soon.All the best,Beverly Hills Suites

8/10 Good

Ian

Liked: Cleanliness, room comfort
Stayed 4 nights in Nov 2023
Response from Beverly Hills Suites on 16 Nov 2023
¡Hola Ian! Ha sido un placer hospedarte y vemos con agrado por tu positiva valoración global que has disfrutado de una satisfactoria experiencia con nosotros.¡Hasta pronto y gracias por elegirnos!Beverly Hills Suites

10/10 Excellent

Stephen

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023
Response from Beverly Hills Suites on 26 Oct 2023
Hi there Stephen! Thanks for the review.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.Fingers crossed you'll visit us again.Take care,Beverly Hills Suites

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was spacious and clean with air conditioning throughout and the staff at the hotel were friendly and helpful.
Stayed 7 nights in Aug 2023
Response from Beverly Hills Suites on 30 Oct 2023
Hi Philip,Thanks for the stellar review!We are thrilled that everything met your expectations during your stay. Your positive feedback inspires our team to continue with their efforts to maintain the high standards of service that we set for ourselves.Hope to see you again.Take care,Beverly Hills Suites

10/10 Excellent

James Robert

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very nice Hotel in a great location with friendly staff
Stayed 5 nights in Jul 2023
Response from Beverly Hills Suites on 3 Aug 2023
Hi James!We're grinning from ear to ear after reading your fantastic review. Thank you so much!We're thrilled to hear that you enjoyed our great location and found our staff to be friendly. It's always a pleasure to provide a memorable experience for our guests. We're also glad that you appreciated the cleanliness of our hotel and the condition of the property. However, we noticed that you rated our room amenities at 60%. If you have any specific suggestions or concerns, please feel free to let us know so we can continue to improve our services :)Hope to see you again.Take care,Beverly Hills Suites

10/10 Excellent

Nicola

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice and quiet
Stayed 2 nights in Jul 2023
Response from Beverly Hills Suites on 25 Jul 2023
Hello Nicola, Your positive review really made our day We appreciate it!We're thrilled to hear that you found our apartment clean, well-maintained, and well-equipped. It's great to know that you enjoyed the peace and quiet during your stay. We always strive to provide a comfortable and relaxing environment for our guests.See you again soon.Take care,Beverly Hills Suites

6/10 Okay

Farai

Stayed 3 nights in Jun 2023
Response from Beverly Hills Suites on 20 Jun 2023
Hi Farai,We appreciate you taking the time to let us know what you thought of your recent stay.We would have liked to have met all your requirements.We would certainly like to learn more about that in a private message.Fingers crossed we get to host you again real soon.All the best,Beverly Hills Suites

10/10 Excellent

Wiktor

Liked: Cleanliness, amenities, property conditions & facilities
Been in rhis area before. No issues. Friendly and helpful staff. Few minor hiccups but nothing to moan about.
Stayed 7 nights in Jun 2023
Response from Beverly Hills Suites on 10 Jul 2023
Hello, Wiktor! A million thanks for your thoughtful review We're thrilled to hear that you enjoyed our friendly and helpful team during your stay. It's always great to know that our team is making a positive impact on our guests' experiences. We appreciate your understanding regarding the few minor hiccups you encountered and hope they didn't affect your overall stay too much.The entire team hope that we may have the pleasure of seeing you in the future.All the best,Beverly Hills Suites

10/10 Excellent

Beata

Travelled with group
Liked: Cleanliness, property conditions & facilities
Lovely place to stay, very quiet area, walking distance to the nearest beach 25 minut, but if you like walk it's not a problem. You can always drive a car because around beaches it's a lot of space to park for free. Lot of shops and bars around. We had very nice apartment with separate bedrooms, own kitchen and balcony with the see view, plenty of wardrobes inside, iron , microwave, hairdryer, whatever you need. The only thing that could bevimproved is the accessibility to fresh towels. They are cleaning room very nicely every 3 days , so if you run out of clean towels until that time you are in trouble;) overall super place , definitely comfortable, clean and with a lot of parking space in front. I would definitely recommend!
Stayed 7 nights in May 2023
Response from Beverly Hills Suites on 14 Jun 2023
Hi Beata,Thank you for taking the time to review your stay. We're thrilled to hear that you found our apartment comfortable, clean, and well-equipped with all the essentials. It's great that you enjoyed the sea view from your balcony and the handy parking space in front of the building. We appreciate your feedback on the towel situation, and we'll take it into consideration for future improvements. Just a little tip for next time, we do offer towel rental for a small fee if you ever need extra ones before the scheduled cleaning. See you soon!Take care, Beverly Hills Suites

10/10 Excellent

jacky

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spacious wonderful views
Stayed 7 nights in Feb 2023
Response from Beverly Hills Suites on 8 Nov 2023
Hi Jacky,Your kind words about your stay just made our day. Thanks!We're thrilled to hear that you enjoyed the spaciousness of our apartment and the wonderful views it offers. Our location truly provides some spectacular sights of the bay of Los Cristianos and the island of La Gomera on the horizon.We appreciate your feedback on the room cleanliness, hotel condition, and room amenities. We always strive to provide the best experience for our guests, and your comments help us improve our services.It would be a pleasure to welcome you again.Take care,Beverly Hills Suites

8/10 Good

Karen Elizabeth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really like it here. Rooms and furniture could be updated, but enjoyed our stay here. Clean and quiet with grocery, restaurants and shopping close by. The hill is a challenge, but we needed to get in shape, so by the end of our stay, we could conquer it with no worries!
Stayed 24 nights in Jan 2023
Response from Beverly Hills Suites on 22 Nov 2023
Hi Karen Elizabeth,Thanks for your time in leaving a review.We're thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness and quiet atmosphere of our apartment. It's great to know that you found the nearby grocery, restaurants, and shopping convenient. We understand that the hill can be challenging, but we're glad you were able to conquer it by the end of your stay! We appreciate your feedback on the rooms and furniture, and we'll definitely take it into consideration for future improvements. Our aim is to provide a comfortable and enjoyable experience for all our guests.Thanks again!Until next time,Beverly Hills Suites

6/10 Okay

Janice

Travelled with partner
On arrival in apartment very dark no lights in corridor no loo paper the condition of kitchen needs replacing only one pan and frying pan bar closed 10.30 not as good as the Heights or mirage
Response from Beverly Hills Suites on 15 Nov 2023
Hi Janice! Thanks for taking the time to share your experience with us. We're sorry to hear about the issues you encountered during your stay. We understand that the lighting and kitchenware could have been better, and we'll take your feedback into account for future improvements. As for the bar closing time, it's set to ensure a peaceful environment for all our guests during the night. We hope you had a chance to explore the nearby Heights and Mirage as well.We appreciate your valuable feedback and hope to have the opportunity to welcome you back for a better experience. See you soon! Beverly Hills Suites

10/10 Excellent

Thura

Stayed 1 night in Dec 2022
Response from Beverly Hills Suites on 15 Nov 2023
Hi Thura,We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.See you again soon.Take care,Beverly Hills Suites

8/10 Good

Colin Reyburn

Liked: Amenities, property conditions & facilities
Towels changed every 3 days but the room wasnt cleaned properly in 4 weeks. Toiletries were not replace propery. Ask for a sea view. The road outside is quite busy, so traffic noise with refuse bins outside on roadway. Domt do the saturday BBQ... Not worth it.

10/10 Excellent

Jonathan

Stayed 4 nights in Dec 2022
Response from Excel Hotels & Resorts on 13 Dec 2022
Hello Jonathan!We appreciate your review! We are delighted to know that you enjoyed our stay with us. Likewise, we hope to see you again soon :)Have a great day!

6/10 Okay

Rajbir Singh

Liked: Amenities, property conditions & facilities
Exactly what you expect, had a good stay for the 2 nights I booked. Price was decent and you get what you pay for. The rooms coulr do with an update and it doesnt look like they clean the dishes as I found mould on a glass but other than that, it was great!
Response from Excel Hotels & Resorts on 13 Dec 2022
Hello Rajbir!Thank you for your time and for sharing your opinion with us. We are glad that you enjoyed your stay with us. We are sure that your suggestions will help other clients to enjoy their stay at Bahia Blanca even more.We are very concerned about your comment about cleanliness. Rest assured that this is an issue that we take very seriously and that it is of great importance to us, so we will report it to the corresponding department to review what processes we need to improve.

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, room comfort
Relaxed hotel and not far from beach
The apartment was clean and showers were really good. Customer service was great and the lady on front desk gave us a special offer for the breakfast which we took up. The breakfast was good. This hotel is great place to stay and is very relaxed. Also only 5 to 10 min walk to the beach. We have booked again. Only one thing really to be improved is to replace spring beds with memory foam as if you not used to them it does hurt your back a bit. But I think it's just a thing with this country where they order spring beds maybe.
Stayed 3 nights in Sep 2022
Response from Excel Hotels on 9 Nov 2022
Hello Christopher!We love reading opinions like yours! Our ultimate goal is your well-being. We are happy to see that your getaway was great and that you would return with us, there is no greater satisfaction than knowing we have achieved what we were looking for :)Regards, we want to see you soon!

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very clean property. Hotel staff are so friendly and it’s a walkable distance to restaurants and bars as well as the beach. Taxi rank just outside hotel.
Stayed 15 nights in Aug 2022
Response from Excel Hotels & Resorts on 9 Nov 2022
Hello Matthew!Thank you very much for your review, we are delighted to know that you enjoyed your stay. We strive every day to provide the best service to our guests, and we are very happy to know that we have fulfilled it with you.We hope to welcome you again.Greetings!

6/10 Okay

Verified traveller

Liked: Cleanliness
The air con and safe didn't work. The staff didn't listen to us that we didn't want to use the safe anymore and have our refund. Instead, they insisted they'll ask someone to fix it. Tennis is expensive (€10/hr). No kitchen paper is not given.
Stayed 3 nights in Aug 2022
Response from Excel Hotels & Resorts on 9 Nov 2022
Hello!On behalf of the entire team, we would like to thank the time spent sharing your experience regarding your stay at our hotel, which we regret to see has not been to your total satisfaction.Making our clients feel satisfied is our main objective, therefore, day after day we strive to offer them a better service than expected.We apologize for any shortcomings in meeting your expectations. Your comment has been shared with the team to take immediate corrective action to improve and serve you better in the future.We look forward to welcoming you in the near future to show you our daily progress.Greetings.

8/10 Good

Mark

Travelled with family
Disliked: Room comfort
Family trip to Beverley Hills Club
Had stayed at this hotel previously and always has a great time. Everything was great with the exception of no air conditioning in room H 15. Reported this a number of times and it never got sorted. A fantastic family trip but spoilt by no air con
Stayed 10 nights in Jul 2022
Response from Excel Hotels & Resorts on 9 Nov 2022
Hello Mark!Thank you for your time and for sharing your opinion with us. We are more than happy that you had a pleasant experience. Our team strives daily to meet all the needs of our customers!We work very hard to provide our guests with high standards of service, and we are delighted to hear that you had a great experience with us. Rest assured that your compliments have been extended to our team members.Regards.

4/10 Poor

alister

Travelled with family
Disliked: Cleanliness
Arrived and got access to both rooms mid afternoon. Went for some food and arrived back at 2330 to find bed sheets full of termites. Did get transferred to another apartment, hotel manager was excellent but overall Excel Hotels were not interested We did get upgrade but even then apartments need a good upgrade
Stayed 7 nights in Jun 2022
Response from Guest Experience Excel Hotels on 17 Aug 2022
Hi Alister! We are very sorry about what happened during your stay. We are glad to know that the team has acted quickly and the change of apartment has been managed. Our maintenance department is already aware of the situation. We hope you will give us another chance in the future.

10/10 Excellent

Alexandru

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice place, friendly and helpful staff. Rooms are a bit outdated, but kept in good shape. Pool area is very clean and nice.
Stayed 7 nights in Jun 2022

10/10 Excellent

david

Liked: Room comfort
Stayed 7 nights in Jun 2022

10/10 Excellent

Darrian

Liked: Cleanliness, room comfort
Great location and price
Great location, the accommodation was basic and comfortable, could do with an upgrade of some basics e.g. loose plug sockets. However for the price I paid it was excellent. Also breakfast each morning was delicious!
View from the apartment balcony
Breakfast
Stayed 3 nights in Jun 2022

8/10 Good

Jillian

Liked: Cleanliness, room comfort
Balcony with sea view makes a holiday.
Lovely clean and bright studio with sea view. Full kitchen with oven useful. Would have been excellent if there was a washing machine.
Stayed 10 nights in Jun 2022

10/10 Excellent

Aron

Liked: Cleanliness, property conditions & facilities
Really good highly recommend
Stayed 7 nights in May 2022

10/10 Excellent

Tony

Travelled with group
Liked: Cleanliness, room comfort
Good place to stay
Really nice staff, authentically Spanish everything you need
Stayed 4 nights in May 2022

10/10 Excellent

jackie

Liked: Cleanliness
The safe needed new battery which I feel should have been looked at before renting the apartment
Stayed 4 nights in Apr 2022

10/10 Excellent

Derek

Liked: Cleanliness, amenities, property conditions & facilities
Liked my room which had the sun from midday onwards and having a pool view was a bonus. Accommodation was comfortable and spacious
Stayed 14 nights in Apr 2022

10/10 Excellent

S

Travelled with family
Liked: Cleanliness, room comfort
Loved it
Clean, quiet and comfortable which was all I needed. I could have been sociable too and had some fun if I had already ready had plans as there was a nice bar and some activities going on. The staff were lovely and extremely helpful too.
Stayed 3 nights in Apr 2022

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, property conditions & facilities
Excellent all round
Stayed 7 nights in Apr 2022

8/10 Good

Andrew

Liked: Cleanliness, room comfort
Stayed 5 nights in Mar 2022

6/10 Okay

Colin

Travelled with group
Liked: Cleanliness
Stayed 3 nights in Feb 2022

8/10 Good

Ricky

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
the size and space of the apartment. the complex was very nice
Stayed 7 nights in Feb 2022

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Convenient location, pleasant staff, nice pool
Stayed 4 nights in Feb 2022

10/10 Excellent

Derek

Liked: Cleanliness, amenities, property conditions & facilities
Didn't stay in Beverly Hills Suites as the hotel group have closed this place during pandemic and kept Beverly Heights and Hollywood Mirage open. I was relocated to Hollywood Mirage which was more or less a free upgrade. Only downside was the constant racket of the cell doors of each apartment being slammed closed. Some idiots in life are not capable of working door handles correctly and this resulted in noise levels being increased in the corridor. Will take EAR PLUGS next time !!!!
Stayed 28 nights in Jan 2022

6/10 Okay

Dorothy

Travelled with family
Tearful Arrival …
Taxi dropped us off at Beverley Hills ….but it was CLOSED . Walking up the hill, following a very long journey to The Hollywood Mirage was for me horrendous . I arrived in tears and exhausted! ( 72 years old with Psoriatic and Rheumatoid Arthritis) I was also disoriented for a couple of days as I was not given any local maps / information about the complex etc apart from location of my room . This was the worst of starts to a few days holiday following 2 years of not travelling . I’m upset writing this .
Stayed 5 nights in Jan 2022

10/10 Excellent

Eliska

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect. Would come back again!!
Stayed 7 nights in Jan 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 7 nights in Nov 2021

8/10 Good

Jeremy

Liked: Cleanliness, room comfort
Misleading!
We booked to stay at Beverly Hills because of all the sports facilities it offered (particularly tennis) but ended up at Beverly Hills Hights which has no sports facilities at all. This was not communicated to us beforehand so came as a big disappointment! It appears that the Beverly Hills is actually closed although it was still being advertised on this site and others which was very misleading. The Hights is a nice place and staff, especially Edgar we’re very helpful but it was particularly upsetting to see the open air tennis court we should have been using locked up and empty for the duration of our stay!
Stayed 9 nights in Nov 2021

10/10 Excellent

Dylan

Travelled with family
Liked: Cleanliness, room comfort
Definitely recommend Beverly Hills
I would definitely recommend Beverly Hills, very comfortable, great pool and fantastic staff.
Stayed 27 nights in Oct 2021

6/10 Okay

michael

Liked: Cleanliness, room comfort
Stayed 10 nights in Sep 2021

6/10 Okay

Jamie

Liked: Room comfort
Disliked: Cleanliness
Stayed 6 nights in Aug 2021

6/10 Okay

Derek

Liked: Amenities
Stayed 7 nights in Aug 2021