Ratings based on 287 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified travellerfrom Surrey

Excellent hotel with great facilities

Posted 09-Apr-2015
Pros: Pools (kiddies and grown up areas) Super friendly staff Variety of restaurants (buffet, Japanese, Spanish, pool bar, Italian) Kids movies at night
Cons: More structured physical activities for the older kids (>6yo) during the day - like football, tennis, pool games etc.
Location: The hotel is on the beach and a fabulous coastal pedestrian path which stretches for miles. The closest swimming beach is a short walk away
We stayed at the hotel for 7 nights over Easter 2015. I was travelling alone with my 3 boys aged 9, 6 and 3 and along with some friends. On the first night I met a fellow who was travelling on his own who said that he had stayed at the hotel for 10 years and that we would have an amazing stay. He was right! The hotel facilities are fabulous. The staff have all worked at the hotel for many years and are extremely friendly and love kids. There are a 5 restaurants to eat at (including a buffet, which is perfect if you want to eat quickly with the kids). We ate at 4 and the food was excellent. Fresh, fabulous variety and good value. The hotel has an 'upper' kid friendly, warm pool area and 'lower' adult quiet area. Both are huge and served by bar staff who attend your every need when you press the button on your umbrella. There is a kids club which is more orientated around younger ones (under 5yo) doing mostly arts and crafts. It is in a designated area with a small football pitch / nets and baby pool. You can stay and supervise your kids or have them looked after by the super friendly staff. The local restaurants are AMAZING. We dined out 2 nights and loved the experience of the local food and scenery (on the beach).
4 out of 5
Recommended
for Everyone
by A verified travellerfrom London

Great experience at the Sheraton

Posted 04-Apr-2015
Location: A few nice boutiques. Great water park, 20 mins by taxi and worth a visit. Nice restaurants within walking distance.
Overall, an excellent week with my 12 year old daughter at the Sheraton in La Caletta. Nice hotel, clean, good location away from noise, very comfortable beds, sheltered by the pools, so not too windy. Nice walks to La Caletta for fish restaurants or the other way to some lovely little restaurants and boutiques along the prom. The airport transfers were a bit of a rip off at 60 Euros each way when a taxi was about 25 Euros for a 20 minute trip - so if you are booking - ask the hotel to book a taxi, not a private transfer. Was disappointed that there wasn't really a teens club - lots of small children but no teenagers, even though advertised a club on the website. Some of the staff were a bit abrupt, when others were lovely and couldn't do enough. Beaches were not great, as you'd expect, but the pools were lovely - clean and clear although the larger pool was a freezing salt water pool, which needed prolonged sun to warm it up. There were a number of singles staying at the hotel, which was good to see and a number of disabled people, which again was good to see. Felt comfortable and safe as a single parent with my daughter. Overall, a lovely stay, very relaxing and I'd recommend.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent hotel near the beach, restaurants.

Posted 02-Apr-2015
Pros: As above
Cons: Wi fi should be available throughout the Hotel
Location: Excellent location near the fishing village of La Caleta were u can lunch or have an evening meal, also close to shops, the El Duque shopping centre.
Love this 5 star hotel, it's staff and location. This is my 3rd time to stay at this lovely hotel. The location is excellent, on the sea front and within walking distance of the lovely fishing village, La Caleta with its numerous restaurants. The swimming pool area at the hotel is excellent and always clean and well kept. The rooms are of a high standard and very clean. Staff are always courteous and friendly. I am already looking forward to my next visit in October.
5 out of 5
Recommended
for Families
by A verified travellerfrom Ireland

Firdt Class Hotel

Posted 01-Apr-2015
Pros: Well placed and staff are helpful and very accomodating .
Cons: Free wi-fi ion the rooms !
Location: Great location - good sea swimming area near by and great restaurants.
Great hotel ,well palced excellent staff - what more could you want !
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Brsitol

Upmarket, on beach, easy walk to shops/restaurants

Posted 20-Mar-2015
Pros: Extensive breakfast. Pools: chlorinated heated+ salt water unheated. Extensive gardens - not crushed by pools sunbathing. Japanese restaurant. Views
Cons: Found the Menus for the restaurants on the last morning as they were outside the main entrance to the restaurants from reception which we never used.
Location: Excellent location as can walk 15 mins to shops and restaurants on mostly flat paved walkway above beach to El Duque or La Caleta. Large gardens and
Would definitely pick this hotel again. Spacious rooms, great views, good food. Pools and gardens well kept. Mini golf was challenging and good quality. Easy transfer by car from airport. Ate out three other nights as we liked to walk to La Caleta and back. On arrival went to El Rincon (Spanish) above the Jade Garden (Italian) in the shopping centre opposite was very enjoyable with a live piano player and good Spanish food. Used the supermarket opposite for some drinks/snacks. Saw Pilot Whales, Dolphins and Turtle on excellent Tenerife Sailing Tours 3 hour sailing boat trip. using hire car, enjoyed kite surfers and market day (Sat) at El Medano. Enjoyed view of Los Gigantes and fantastic beach below Abama hotel (not signed) but you can park by hotel and walk down. Drinks/lunch at Abama beach bar were great.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom london

Very nice hotel !

Posted 18-Mar-2015
Lovely hotel in all regards. A few more English speakingvTV channels would be useful.
Comment from Hotel Management
24-Mar-2015 by Sheraton La Caleta, Hotel Management
Dear Guest, Thank you for posting your comments of your stay with us. Nice to know you have enjoyed your stay. Regarding the TV channels, our intention is to be able to offer to every guest the opportunity to watch TV in their native language, therefore we have a couple of channels per main languages spoken by our guests. Nevertheless we will take in mind your recommendation. We are looking forward in welcoming you soon. Warm Regards, Rosangel Quezada Marketing Manager
4 out of 5
Recommended
for Everyone
by A verified travellerfrom uk

Good location with good facilities

Posted 16-Mar-2015
Pros: Pools, dining areas, location all good
Cons: Better response to our original booking ie we booked a twin room not a double.
Location: Good location with good restaurants within 15 minutes walk.
We booked a twin room but were given a double. Contacted reception immediately but hotel full and told would investigate the next day. Went to reception end of second day to be told that staff had tried to contact us re moving to a twin room. No missed calls on mobile or room phone. Room had been reallocated. Staff refused to compensate our inconvenience with free Wifi. Very poor customer service response. 5* hotel should have free wifi.
Comment from Hotel Management
24-Mar-2015 by Sheraton La Caleta , Hotel Management
Dear Guest, Thank you for posting about your stay at our hotel. We apologized for the inconvenience with your room on the first nights. All our guest can use free WIFI at the lobby zone, lobby bar sitting area and the link@sheraton. Nevertheless we will forward your comments to our management team in order to improve our services. We hope to welcome you again to our property. Regards, Rosangel Quezada Marketing Manager Sheraton La Caleta
5 out of 5
Recommended
for Couples
by A verified travellerfrom Leicestershire

Excellent location great outdoors area

Posted 11-Mar-2015
Pros: Everything
Cons: The porridge a little hotter for breakfast.
Location: Visit the Torre del Mirador in the evenings for good food and entertaiment
Great location and facilitys very good sevice this is being our sixth stay.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom edinburgh scotland

Perfect location

Posted 04-Mar-2015
Pros: Very peaceful
Location: A quiet location beside the beach. Go to the beach bar at the beach near Caleta to sit and watch the sunset as the paragliders land.
Perfect place to relax and unwind. While the hotel was buzzy there was always plenty space in the gardens and beside the pool to relax and read .
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 04-Mar-2015
Second visit. Great location. Good staff & superior room was fine