Ratings based on 186 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Bournemouth

Lovely hotel, quiet location

Posted 26-Aug-2014
The hotel was lovely, extremely well kept and had a great buffet breakfast. The hotel does not have it's own beach, the nearest beach is just around the corner and was jam packed when we visited it peak season. Although we are beach lovers, we ended up staying by the salt water pool as this was by far the most relaxing way to sun bathe! The upstairs bar was beautiful with lovely views, every other night this had a singer/pianist which was relaxing to listen too. You can go half board but it was 36 euros each per night in the buffet restaurant, so we tended to eat elsewhere which was easy to do. There are restaurants in walking distance, a week was long enough not to get too bored with the selection. I recommend the small walk to Caletta, where there are a couple of nice fish restaurants, a wine bar with Italian food and a Thai restaurant which was delicious! If you do want to go somewhere in the evening with a busier atmosphere it was 10 euros in the taxi to Los Christianos ( ask to go to the fountains as lots of shops and restaurants) Over all a relaxing week, perfect sun, lovely good, just what we signed up for!
4 out of 5
Recommended
for Families
by A verified traveller from Essexa

Just as good second time around

Posted 10-Aug-2014
Cons: Few tiles missing in the pool closest to the restaurant.
Location: Quite end of resort, but only 5 mins walk to bars etc and beach or shops
We first went 9 yrs ago on a short honeymoon. This time we returned with our 4 yr old son, saw a different side to the facilities. It's great, children are very well catered for. Kids clubbing is good, although we didn't leave our son there, we did visit most days for him to play etc. He was more than happy in one of the many pools. Breakfast is good, so much choice and good quality, enjoyed the glass of cava most mornings, but was sad there wasn't any smoked salmon this time.Rooms good size, we were upgraded to a 3rd floor superior, son's bed very comfy, quite high for him to climb into, but he didn't mind. A great holiday, for bith children and parents.
Comment from Hotel Management
20-Aug-2014 by Sheraton La Caleta, Hotel Management
Dear guest Thank you for your comment regarding your stay at the Sheraton La Caleta resort & Spa, it’s great to hear your family enjoyed our children’s club and pools and that breakfast service satisfied your needs. We will advise the breakfast team about the salmon to improve our service. We hope to welcome you and your family soon again. Kind Regards, Rosangel Quezada Marketing Manager
3 out of 5
Recommended
for Everyone
by A verified traveller from London

Sheraton La Caleta, lovely staff

Posted 20-Jul-2014
The hotel is situated in the quiet and pretty area of La Caleta. It is almost on the rocky beach with stunning views and sounds of the sea. The hotel is built in a way that is sympathetic to its sea front setting. It has the feel of a little village with greenery and lush flowers to create separate areas. It never felt crowed to me. I loved the sea water pool but there are several fresh water too. My overall feeling was of space and calm. I was a solo traveller and my room was large and had everything to make it comfortable with a private balcony with super views over the pool and sea. I was not keen on the mini bar in my room as it more of a mini vending machine ! I paid extra for the club breakfast , afternoon tea and drinks with canapés. I really enjoyed the club breakfast as it was table service much quieter and the staff really attentive and strived to give a personal service which is a lovely way to begin the day. Jorge and his staff were so kind and obviously understood the importance of excellent service as did most of the staff. Smiling and helpful. It's obvious that the hotel needs a little upgrading but never the less it was spotless. I found the food disappointing. I certainly would stay there again but eat out more often. Lovely staff trying their very best for their guests
Comment from Hotel Management
25-Jul-2014 by Sheraton La Caleta, Hotel Management
Dear Guest, Firstly we would like to thank you for your feedback about the Sheraton La Caleta Resort & Spa. We are happy to hear that you had a relaxing stay, and enjoyed every aspect of it. We are glad that the room made you feel comfortable and that you liked the view so much. We really appreciate your nice words about Jorge and the rest of our staff, we will definitely forward them to our entire team! Please take into account that we have taken note of your comments about the Minibar in the room and the Food in order to improve our services. We hope to welcome you back in the near future. Warm regards, Lieve Demey Sales Specialist
5 out of 5
Recommended
for Everyone
by A verified traveller from Scotland

Excellent Hotel

Posted 20-Jul-2014
Pros: Friendly service. Good facilities. Great food. Good location.
Location: Good location on the coast with a walk-way which will take you all the way to Los Christianos
This was our second holiday to this hotel. Great service, friendly staff and great food. We will be back!
Comment from Hotel Management
25-Jul-2014 by Sheraton La Caleta, Hotel Management
Dear Guest, Thank you for taking your time to write a review about the Sheraton La Caleta Resort & Spa. We appreciate your positive feedback, and we are glad to hear that you enjoyed your second stay here with us. All your comments will be passed on to our entire team. We hope to welcome you back soon, Warm regards, Lieve Demey Sales Specialist
5 out of 5
Recommended
for Everyone
by A verified traveller from p

Good experience

Posted 12-Jul-2014
Hotel overall is great. Spa is fantastic and staff couldn't be more helpful. Note thought that beach is 10 mins walk away. My kids didn't like the saltwater pool as it was too cold and the other outdoor pool though heated was too deep to relax in. Buffet restaurant was very good but expensive so book half board. Breakfast was excellent. Overall would stay again.
Comment from Hotel Management
19-Jul-2014 by Sheraton La Caleta, Hotel Management
Dear Guest, Thank you for your comment about Sheraton La Caleta Resort & Spa. We are glad you enjoyed your stay and mentioned you would return. We are happy to hear that you enjoyed the Spa that we offer, as well as the Buffet restaurant and Breakfast. The saltwater pool is indeed not heated for hygiene reasons. We just would like to inform you that one of the two heated pools, is actually not so deep, with a depth of 1,10 m. We also have a heated kids pool in our mini club. We hope to welcome you back soon! Warm Regards, Lieve Demey Sales Specialist
2 out of 5
by A verified traveller

Not as nice as expected

Posted 10-Jul-2014
Pros: incredibly friendly staff; super quick taxi from TFS airport; comfortable poolside chairs; decent sized rooms with nice closets; breakfast buffet has wide selection; spa has nice outdoor relaxation area. Cons: cold hot tubs both in the main pool and the spa/wellness centre; wifi is expensive and can be weak; food is pretty mediocre (similar to airport quality), not all of the restaurants advertised are open every day ... room service is overpriced and underwhelming (when requested bread to go with a cheese plate - as plate had been delivered sans anything but loads of cheese - received four crackers and half a handful of tortilla chips); the outdoor evening entertainment can be quite loud and late/heard through glass doors on balconies (bring earplugs if you are a light sleeper and early to bed); housekeeping spotty (the one day it was requested came back to find room 'clean' but dirty dishes weren't cleared, water glasses and bath towels weren't replaced). All those cons plus some cloudy weather prompted me to check out two days early.
5 out of 5
Recommended
for Everyone
by Kate from Manchester

Great hotel with all the quality you'd expect.

Posted 02-Jul-2014
Very nice stay. Delivered in all aspects for quality, service and setting.
Comment from Hotel Management
03-Jul-2014 by Sheraton La Caleta, Hotel Management
Dear Guest, Thank you for your comments. We hope to welcome you back to our hotel soon. Kind Regards, Rosangel Quezada Marketing Manager
5 out of 5
Recommended
for Everyone
by George from Bexhill-on-sea UK

Second stay.

Posted 01-Jul-2014
Pros: The helpful and eager to please staff.
Cons: Very little and it would be pedantic to single out any slight problems.
Location: At the end of the strip but close enough to the main shops eateries and la Caleta.
We have stayed twice in two years that says we rate this hotel highly. The staff in all areas are friendly, efficient and good to deal with.
Comment from Hotel Management
03-Jul-2014 by Sheraton La Caleta, Hotel Management
Dear Guest, Thank you considering Sheraton La Caleta as a favorite holiday destination and for your comments. We will be delighted to welcome you for a third time around. Kind Regards, Rosangel Quezada Marketing Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Very nice hotel, expensive food

Posted 01-Jul-2014
Pros: Large pool, no difficulties obtaining sun lounger (although we did not go in peak season and it was clear this hotel was not full at this time)
Cons: The price of dining if you had not purchased the full / half board options
Location: Located at the far North of Costa Adeje, difficult to access without a car, would recommend car hire if staying at this resort
Stayed at this hotel in June 2014. Welcomed by very knowledgeable and helpful staff at check in desk, upgraded to a club room, given a welcome drink, very good first impressions.
Comment from Hotel Management
03-Jul-2014 by Sheraton La Caleta, Hotel Management
Dear Guest, Thank you for your comments in Expedia. We are happy to hear that you stay fulfilled your expectations. We hope to welcome you again soon Kind Regards, Rosangel Quezada Marketing Manager
4 out of 5
Recommended
for Everyone
by Robert from Hale

Great hotel and location

Posted 28-Jun-2014
Really had a great time . No complaints and I even decided to extend my stay!
Comment from Hotel Management
03-Jul-2014 by Sheraton La Caleta, Hotel Management
Dear Guest, Thank you for your post, it's fantastic to hear you have enjoyed your holidays with us and also decided to extend. We hope to welcome you back soon and It will be our pleasure to assist you on your next stay with us. Kind Regards, Rosangel Quezada Marketing Manager