3 outdoor pools, pool umbrellas, pool loungers
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Reviews of Tivoli la Caleta Resort

5 out of 5
Tivoli la Caleta Resort
C/la Enramada 9, La Caleta, Adeje, Tenerife

Reviews

9.2

Wonderful

Rating 10 - Excellent. 449 out of 690 reviews" "
Rating 8 - Good. 186 out of 690 reviews" "
Rating 6 - Okay. 35 out of 690 reviews" "
Rating 4 - Poor. 14 out of 690 reviews" "
Rating 2 - Terrible. 6 out of 690 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Yaiza De La Rosa Rämö, Concierge & Guest Relations on 10 Apr 2024
Dear Jay,Thank you for choosing Tivoli La Caleta Tenerife Resort for your recent stay in the island,We are glad to know that you enjoyed your stay with us,Best Regards,

10/10 Excellent

Marco

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has had a remarkable make over, it’s slick modern and very well run for a new hotel. All the staff are all expertly trained and so friendly, making our stay an absolute pleasure. Simone the Italian girl in the bars / restaurants is an absolute asset to the hotel, and also the Spanish lady mana? ( with the short black & red hair!) was hilarious and so fun to be around, In fact everyone looked like they just loved working there! We will be back! But please sort out the pool music! 80’s music with Christmas songs!? Whams last Christmas & Mariah’s all I want for Christmas?? In march ? On a loop for 8 days!!! Brought the caliber down, we did ask reception to investigate but nothing sadly, and had us reaching for our headphones ( hotel cos music would be more fitting for this hotel’s class & clientele!)
Stayed 8 nights in Mar 2024
Response from Yaiza De La Rosa Rämö, Concierge & Guest Relations on 10 Apr 2024
Dear Marco,Thank you for taking the time to share your experience at Tivoli La Caleta Tenerife Resort with the rest Expedia users.We appreciate your feedback and are delighted to learn that we met your expectations. Thank you for your kind praise of our team members, including Simone and Inma whom you mentioned. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Concerning the music, I would like to apologize for the inconveniences caused. The music is essential in our value proposal and we like to take great care of it both, the thread and the live music, dj sessions...we have already fix the list, so Christmas song will be back in December as it must be, thank you very much for your feedback, every review allow us to improve the service we provide.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

10/10 Excellent

HELEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This newly refurbished hotel is an absolute gem, we had a fantastic time here for 4 nights in March. We stayed in an Ocean view suite (3 of us) and it was fabulous, with an amazing view and huge balcony. By staying in this suite we were entitled to eat breakfast in La Caleta lounge- what a treat! A VIP area by the pool with waiter service and all food made to order- what a refreshing change to have a tranquil breakfast away from the usual hotel buffets (although the buffet at Tivoli really did look great too). We were also entitled to using the adults only pool (for 16 years ), a brand new area with 3 small pools and plenty of sun loungers. We dined out in the evenings, it's around 15 minute walk along the promenade path to La Caleta or Costa Adeje, both with lots of restaurants to choose from if you fancy a change from the hotel. Not that you do need to leave the hotel really as the gorgeous cocktail bar at the hotel has fabulous comfy hanging chairs and bean bags with quality music entertainers in the evening- nothing tacky or loud here. The food during the day is also fabulous with Guilty, the poolside bar having a great vibe and tasty food including Poke bowls and sushi alongside burgers and nachos. Then there's the brand new spa where my teenage daughter and I had superb facials and spent a lovely peaceful time enjoying the hydrotherapy pools. The staff throughout were so friendly and helpful- we will definitely be back!
Stayed 4 nights in Mar 2024
Response from Yaiza De La Rosa Rämö, Concierge & Guest Relations on 10 Apr 2024
Dear Helen,Thank you very much for your trust choosing us for your recent stay in the island,We are very happy to read that you really enjoyed your stay with us thanks to our services provided, tranquil facilities and we are happy to know that you enjoyed La Caleta lounge for breakfast.It is a honor for us to know that you tried our New Anantara Spa, the perfect place to enhance your stay.We hope to have the opportunity to welcome you many more times in the future,Warm Regards,

10/10 Excellent

Ambereen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Great for families. We highly recommend the breakfast. All the staff was outstanding and made us feel welcome. Looking forward to coming back.
Stayed 6 nights in Mar 2024
Response from Yaiza De La Rosa Rämö, Concierge & Guest Relations on 10 Apr 2024
Dear Ambereen,Thank you very much for choosing us for your recent stay in Tenerife,We are glad to know that you enjoyed your stay with us thanks to our beautiful renovated hotel and our fantastic breakfast, the best way to start a beautiful day.Thank you for taking the time to share it with the rest expedia users,Warm Regards,

10/10 Excellent

Janet

Stayed 7 nights in Mar 2024

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What a lovely hotel, grounds, facilities & staff - we will be back 😀
Stayed 8 nights in Feb 2024
Response from Yaiza De La Rosa Rämö, Concierge & Guest Relations on 5 Mar 2024
Dear Helen,Thank you for your trust choosing us for your recent stay in the island,And thank you for taking the time to share your experience with us with the rest Expedia users, we are glad to know that you enjoyed your stay with us!We hope to welcome you back in a near future,Best Regards,Yaiza De La Rosa Rämö,Concierge & Guest Relations Manager

10/10 Excellent

Kate

Travelled with family
Stayed 4 nights in Feb 2024
Response from Yaiza De La Rosa Rämö, Concierge & Guest Relations on 15 Feb 2024
Dear Kate,Thank you for your trust choosing us for your last stay in Tenerife.We are glad to know that you enjoyed your stay with us!Waiting to welcome you back very soon,Best Regards,Yaiza De La Rosa Rämö,Concierge & Guest Relations Manager

10/10 Excellent

Gina

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Yaiza De La Rosa Rämö, Concierge & Guest Relations on 5 Feb 2024
Dear Gina,Thank you for your trust choosing us for your last stay in Tenerife.We are glad to know that you enjoyed your stay at Tivoli La Caleta Tenerife Resort,We hope to welcome you back in a near future,Best Regards,Yaiza De La Rosa Rämö,Concierge & Guest Relations Manager

10/10 Excellent

Orn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Yaiza De La Rosa Rämö, Concierge & Guest Relations on 5 Feb 2024
Dear Orn,Thank you for your trust choosing us for your last stay in Tenerife.We are glad to know that you enjoyed your stay at Tivoli La Caleta Tenerife Resort,We hope to welcome you back in a near future,Best Regards,Yaiza De La Rosa Rämö,Concierge & Guest Relations Manager

10/10 Excellent

marcus

Stayed 2 nights in Jan 2024
Response from Yaiza De La Rosa Rämö, Concierge & Guest Relations on 5 Feb 2024
Dear Marcus,Thank you for your trust choosing us for your lasta stay in Tenerife.We are glad to know that you enjoyed your stay at Tivoli La Caleta Tenerife Resort,We hope to welcome you back in a near future,Best Regards,Yaiza De La Rosa Rämö,Concierge & Guest Relations Manager

10/10 Excellent

Codrut

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Yaiza De La Rosa Rämö, Concierge & Guest Relations on 5 Feb 2024
Dear Codrut,Thank you for your trust choosing us for your lasta stay in Tenerife.We are glad to know that you enjoyed your stay at Tivoli La Caleta Tenerife Resort,We hope to welcome you back in a near future,Best Regards,Yaiza De La Rosa Rämö,Concierge & Guest Relations Manager

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was beautiful. Spotlessly clean, excellent staff at all levels from reception to housemaids to servers in the bars and restaurant. Superb breakfast. Lovely pool areas, no problems with beds,towels etc. A fabulous stay, thank you
Stayed 4 nights in Nov 2023
Response from Yaiza De La Rosa Rämö, Concierge & Guest Relations on 19 Dec 2023
Dear Louise,Thank you very much for your trust choosing us for your recent stay at Tivoli La Caleta Tenerife Resort and for taking the time to share your experience with the rest Expedia users.We are very happy to read that our facilities and services provided met your expectations, I will pass your review to the entire team, comments as yours are the best motivation to keep working with illusion every day.We hope to welcome you back in a near future,Warm Regards,Yaiza De La Rosa Rämö,Concierge & Guest Relations Manager

8/10 Good

Tor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Yaiza De La Rosa Rämö, Concierge & Guest Relations on 17 Nov 2023
Thank you Dear Tor,We hope to welcome you back in a near future.Best Regards,Yaiza De La Rosa Rämö,Concierge & Guest Relations Manager

10/10 Excellent

Katrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel… wonderful staff. Rooms are stunning & bed was like a cloud! Food at the Yakuza restaurant was amazing! Pool areas and beach club is super smart and pool was a perfect temperature … we were sad to only have 24hours in this fabulous hotel & hope to come back soon! Photos do not do this place justice!
Response from Yaiza De La Rosa Rämö, Concierge & Guest Relations on 21 Nov 2023
Dear Katrina,We are happy to read such a good comment as yours, thank you very much for taking the time to share it.WE are glad to know that you enjoyed your stay with us.We hope to have the opportunity to welcome you back in the future.Best Regards,Yaiza De La Rosa Rämö,Concierge & Guest Relations Manager

10/10 Excellent

Manvinderjit Kaur

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing holiday
Stayed 7 nights in Oct 2023
Response from Yaiza De La Rosa Rämö, Concierge & Guest Relations on 17 Nov 2023
Dear Manvinderjit,Thank you for your trust choosing Tivoli La Caleta Tenerife Resort for your recent stay in the island.We hope to have the opportunity to welcome you back soon,Best Regards,Yaiza De La Rosa Rämö,Concierge & Guest Relations Manager

8/10 Good

Mark, Alderney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. The hotel has rebranded, updated and much improved bedrooms and bathrooms. Great new restaurants have been added, existing pools are much improved and new pools for exclusive use added. A new concept has been initiated and this includes the new addition of extensive sound systems about the pool and restaurants. We reported concern at the volume of sound, music and singing; at some locations it was possible to hear competing music from more than one source. This issue was raised by guests and we are encouraged the General Manager has taken on board the need for guests to have access to quiet zones. The staff are excellent and very helpful and attentive. Many have been at the hotel for years.
Stayed 7 nights in Sep 2023
Response from Yaiza De La Rosa Rämö, Concierge & Guest Relations on 17 Nov 2023
Dear Mark,Thank you for your trust choosing us for your last stay in Tenerife.We are glad to know that you liked the new look of Tivoli La Caleta Tenerife Resort.Waiting to welcome you back in a near future ,Best Regards,Yaiza De La Rosa Rämö,Concierge & Guest Relations Manager

10/10 Excellent

Hazel Louise

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2022

10/10 Excellent

Leonie Mary Patricia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Sheraton is a quality hotel which we have now visited 4 times and wouldn’t hesitate to recommend. It is a shame that the Japanese restaurant is no longer operating.
Stayed 7 nights in May 2022

10/10 Excellent

Nico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2022

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in May 2022

8/10 Good

Mary Theresa

Stayed 10 nights in Apr 2022

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service
The property still looks very impressive from the outside, but a little tired inside. We have stayed at the hotel on 5 or 6 occasions and feel that it needs refurbishing now. Very helpful staff, as always.
Stayed 10 nights in Mar 2022

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant staff and a fantastic first stay at this hotel Will be back soon now we have discovered it
Stayed 7 nights in Mar 2022

8/10 Good

Annu

Liked: Cleanliness, staff & service
Great location, excellent staff.
Stayed 5 nights in Mar 2022

8/10 Good

G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel a bit tired.could do with updating
Stayed 7 nights in Mar 2022

8/10 Good

Asgeir

Stayed 4 nights in Mar 2022

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Feb 2022

10/10 Excellent

peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 16 nights in Feb 2022

8/10 Good

Marieanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location, in hotel dining a bit limited
Stayed 7 nights in Jan 2022

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in a perfect location.
Stayed 10 nights in Jan 2022

6/10 Okay

Chaoli

Stayed 3 nights in Dec 2021

8/10 Good

Katy

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Oct 2021

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous must stay hotel
Absolutely fabulous hotel, the location is stunning. The room was beautiful. The staff are so friendly. Everything was perfect
Stayed 7 nights in Nov 2021

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 7 nights in Nov 2021

8/10 Good

alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
November stay at Sheraton Caletta
A little tired with no evening turn down. The pool sun loungers were not very comfortable. Japanese restaurant was very good and the concierges and desk staff were good. Staff at poolside bar were efficient.
Stayed 9 nights in Nov 2021

8/10 Good

stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2021

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything from arrival to departure was just perfect especially care  received from hotel staff.
Stayed 1 night in Oct 2021

10/10 Excellent

Mark, Alderney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The management and staff are excellent and care about their guests
Stayed 7 nights in Sep 2021

6/10 Okay

Abdulhadi

Liked: Cleanliness
Disliked: Room comfort
Bad experience
I will never ever go back to the Sheraton, I fly 18 hours all the way to Tenerife and I received a room with very bad air conditioning, I talk to the reseption staff and he said that we don’t have a technician right now, better to come back early morning!! He didn’t even offer me to change the room! It takes more than 24 hours to decide to change our room.
Stayed 3 nights in Sep 2021

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We stayed for 5 nights and had a great time. Hotel was well kept, had good covid measures and in a great location. Rooms are a large size, comfy bed and excellent air con. The location is great with lots of restaurants, shops and bars in easy walking distance. Service was a bit slow in parts but that was the case all over Tenerife and seemingly due to the impact of covid causing under staffing but overall a great hotel
Stayed 5 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Room spacious and staff very friendly and happy to help when needed. Bars and restaurants offered lots of options and service was excellent. However, balcony view was completely obscured by palm trees so no natural light. Though the hotel was running at reduced capacity because of COVID there was still no empty sunbeds at times and queued up to 20 mins for breakfast!
Stayed 4 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Mediocre
The stay was good but the customer service was better at other Sheraton’s I’ve stayed at. Out of the 4 I’ve stayed at this is on the bottom
Stayed 6 nights in Jul 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
great stay
Stayed 1 night in Jun 2021

4/10 Poor

Verified traveller

Stayed 1 night in Jan 2021

10/10 Excellent

Angelo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Stayed 5 nights in Dec 2020

10/10 Excellent

Milly, London

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Exceptional service, clean with stunning interior design and architecture.
Stayed 2 nights in Dec 2020

10/10 Excellent

Sarah, London

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved this hotel from the moment we walked in. Staff were fantastic, room was beautiful with a wonderful balcony and sea view. Breakfast was superb and the pools and sun loungers great. Overall the atmosphere was relaxed and peaceful. Will definitely be returning.
Stayed 4 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and relaxing! Great breakfast! Staff is the best asset
Stayed 2 nights in Mar 2020
Response from Marketing Executive on 10 Mar 2020
Dear Guest, Thank you very much for choosing our hotel for your stay in Tenerife and for taking the time to share your review with us. We are delighted to know that you have enjoyed your vacation with us. All associates work extremely hard to ensure that our guests receive genuine and attentive service throughout their stay and therefore we are happy to read that this has met your expectations. Nothing could please us more than having the opportunity to welcome you back. Kind regards, Yulia Altukhova

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The location is excellent and the all-round standards of the hotel are high. Beds are on the soft side (not good news for bad backs.) Buffet dinners offered poor first courses and rather basic main courses. I would go back on a B and B basis.
Stayed 14 nights in Feb 2020
Response from Marketing Executive on 10 Mar 2020
Dear Guest, Thank you for choosing Sheraton La Caleta Resort & Spa for your holiday in Tenerife and for your kind review. We are delighted to know that you have enjoyed your stay with us and our guest service succeeded to meet your expectations. The location of the hotel is indeed truly convenient for every guests´ different needs. Nothing could please us more than having the opportunity to welcome you back. Kind regards, Yulia Altukhova

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I did not like this property at all. The service was appalling re the rooms, check-in, service in restaurant,dirty carpets, dirty walls inthe hallways, peeling paint onthebalconylack of sunny rooms and muddling what was to have been a special occasion an 80th present. The only good thingwas thatthe swimming pool was genuinely heated and usable.
Stayed 3 nights in Feb 2020
Response from Marketing Executive on 10 Mar 2020
Dear Guest, Thank you for choosing Sheraton La Caleta Resort & Spa for your holiday in Tenerife. We are very disappointed to read that your stay didn´t fully live up to your expectations on this occasion. Please be assured that all your concerns have been noted and will be followed up. We hope to have the opportunity of welcoming you back to our hotel again in the near future. Kind regards, Yulia Altukhova