Book ikke værelse med ekstra seng/opredning Posted 16-Feb-2015
Havde booket værelse til to forældre og en teenager. Og betalt for tre personer. En høj pris. Værelserne er alle så små, at personalet selv flyttede sofamøblerne ud på altanen for at få plads til ekstrasengen. Ikke just det, vi havde forventet af et 5-stjernet hotel, hvor vi skulle have det komfortabelt. Hotellet har ingen varme rum om aftenen, hvor det kan være rigtig koldt. Der er åbent ud til det fri alle steder, hvilket sikkert er fint i højsommeren, men ikke i februar. Så vi kunne fx ikke sidde og spille spil noget sted.
Comment from Hotel Management
12-Mar-2015 by Sheraton La Caleta, Hotel Management
Dear Guest, Firstly thank you for posting your comments regarding your stay in our property. We apologize if you have felt that we have not met your expectations of a 5 stay hotel. Regarding the room size our rooms have a minimum size of 36 mts excluding the balcony. It is true that our extra beds are not the common fold away but normal 90 cm wide x 200 cm long roll away beds, which guarantee a good rest to our guests in comparison to others. Tenerife is an island that normally has very mild winters and the hotel as a resort was constructed to enjoy the most of this pleasant weather the island has. Unfortunately this year we are having lower temperatures than usual which as you mention has been an issue during your stay. Regarding heating system all our rooms are programmed to have a standard comfort temperature of 24Âº, though due to the chilly weather this might not feel as if it is warm enough. We regret that a solution of extra blankets was not of your like. Please be assured that we have forwarded all your comments, complaints and suggestions to our entire management team and we will work very hard to improve. For the Sheraton la Caleta Resort & Spa, improving its facilities and services is the number one priority, in order to make it match up with its standard and its 5 star service. Warm Regards, Rosangel Quezada Marketing Manager