Ratings based on 204 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom London

Great hotel with friendly staff and near the ocean

Posted 26-Nov-2014
Pros: Staff, food, cleanliness, atmosphere
Location: It is near the ocean, close to Los Cristianos where you could have nice meals.
We had a really nice at this hotel: the staff was professional and friendly and also happy to help. The room was spacious, very clean, with a very comfortable king size bed. The food at breakfast was tasty and the other two restaurants also served really nice food. The hotel is located very close to the ocean, so we had nice swims in the morning. The two swimming pools were clean and good condition. The spa is also a great place to relax and have a massage (especially the welcome massage for 20 euros).
4 out of 5
Recommended
for Couples
by A verified travellerfrom Solihull, UK

High standard hotel, not too large.

Posted 26-Nov-2014
Pros: Intimate areas around the various swimming pools. Very comfy bed.
Cons: Warmer plates and food
Location: Pleasant walks in each direction along the sea front
We had stayed in Sheraton hotel in Fuertaventura (too windy an island for us) and decided to try the same chain in Tenerife and found it to be of similar high standard.
5 out of 5
Recommended
for Everyone
by A verified traveller

Comfortable hotel with beautiful gardens

Posted 23-Nov-2014
Pros: As a couple we were wanting a quiet relaxing holiday chilling out by a pool with a good book and no backgroundmusic. That is what we got.
Cons: Through choice we did not eat an evening meal in hotel, the price put us off a bit, s we walked out and ate in several of the good restaurants nearby.
A very welcome refreshing drink on arrival. Booking in was very smooth with an explanation of hotel facilities. Room was spacious and very clean with balcony overlooking the garden and sea. Wonderful shower and coffee making facilities. Plenty of sunbeds in the gardens and around the 2 swimming pools, with a supply of towels. Buffet breakfast was excellent. The staff were always helpful. A well equipped gym and a lovely spa.
Comment from Hotel Management
25-Nov-2014 by Sheraton La Caleta, Hotel Management
Dear guest, Thank you for your comments, and we will pass on your kind words to the whole team. We are happy to know we have meet your expectations and that you have had a good experience at our hotel, and this is our motivation for working every day. We would be delighted to welcome you again to our hotel. Kind Regards, Rosangel Quezada Marketing Manager
4 out of 5
Recommended
for Everyone
by A verified travellerfrom uk

Well laid out and comfortable hotel.

Posted 18-Nov-2014
Pros: Excellent choice at breakfast.
Cons: Need to provide free Wi-Fi and not charge highly inflated prices that make you go to a cafe that provides free Wi Fi. Heated pool needs to be HEATED!
Location: Good restaurants within walking distance.
Good hotel with lovely gardens and access to the beach. Excellent breakfasts,friendly staff and room comfort.
Comment from Hotel Management
25-Nov-2014 by Sheraton La Caleta, Hotel Management
Dear Guest, Thank you for you r comments regarding your stay with us. Nice to know you have enjoyed the hotel gardens and location as well as our rooms with the Sheraton Sweet Sleeper beds. We hope to welcome you back soon. Warm Regards, Rosangel Quezada Marketing Manager
5 out of 5
Recommended
for Couples
by A verified travellerfrom Leicestershire

Great Hotel wonderful facilities and beautiful loc

Posted 18-Nov-2014
Pros: Everything.
Cons: Cushions for all sun beds!
Location: Visit the El Torre Mirador restaurant and music/dance facility in El Duque
A brilliant relaxing location, good food and service excellent.
Comment from Hotel Management
25-Nov-2014 by Sheraton La Caleta, Hotel Management
Dear guest, We are glad to know you have enjoyed your holidays with us. Thank you for sharing your comments. It will be our pleasure to welcome you back to our hotel. Regards, Rosangel Quezada Marketing Manager
5 out of 5
Recommended
for Couples
by A verified travellerfrom London

Short break

Posted 13-Nov-2014
Pros: Space, cleanliness,staff, laid back atmosphere
Cons: A bit more traditional food on the lunch menu, some of the beds by the pool were broken...but nothing major
Location: The hotel gardens exit onto the (rather ugly) seafront and it's 10-15 minute walk in either direction to some nice restaurants and shops (to the east)
Spent 4 nights in November on a last minute visit to get some sun. Weather was great, Hotel was excellent as were all the staff we met. There was a fair bit of maintenance going on around the pool but they only did the work at night areas were roped off during the day but not really a problem. Didn't eat there in the evening as we walked to other local restaurants nearby in La Caleta or Playa Duque which were excellent. Breakfast was a buffet and options were good as was the quality. The lunchtime restaurant was good too, very attentive, friendly and efficient staff with a good food and wine selection with prices in line with what you'd expect for a Sheraton. Good drinks/food service to your sunbeds too which we weren't expecting. There's also a bar next to the restaurant by the salt water pool (which is cold but not unusable in any way, in fact its rather nice) which does burgers, coffee and surprising good pizzas which are way too big for one person - I'd suggest sharing. We had a premium room which had a partial sea view from the balcony and a nice view over the central gardens which was worth the upgrade as I think the standard rooms overlook the car park and a dried up river bed. I didn't use the spa, but my partner did which is on the expensive side for what it is. Guests were a pretty mixed bunch, but trending to the elderly end but we did visit out of school time as we don't have children so not unexpected...we're early 40s so were at the younger end. Recommended
Comment from Hotel Management
25-Nov-2014 by Sheraton La Caleta, Hotel Management
Dear guest, Thank you very much for your feedback about your recent stay at the Sheraton La Caleta Resort & Spa. We are very glad to hear you have enjoyed your stay at the hotel, and that you are very satisfied with the quality of our service. We will definitely forward your kind comments to our entire team who will appreciate them very much. Our salt water pool is recycled and treated daily as it is sea water, and the real feel of its temperature can vary depending on the outdoor climate. Happy to know you were pleased with our Barmate service where you can make your order without leaving your sunbed. We are looking forward to welcoming you in the near future Warm Regards, Rosangel Quezada Marketing Manager
3 out of 5
by A verified travellerfrom hants

Nice hotel , although a few annoying things

Posted 11-Nov-2014
Room good size but had an awful smell , like a cat and soiled No free internet a couple of staff members tried to sort it out but with no luck , then couldn't be bothered NO atmosphere at all Heated pool not heated Breakfast although lovely was quite often cold Food in hotel quite tasty Not really to 5 star quality in my view
5 out of 5
Recommended
for Couples
by A verified travellerfrom UK

Super smart hotel

Posted 10-Nov-2014
Pros: Everything
Cons: Designated Smoking area, we and other guests did need to move away from smoke smog when sat outside in the evenings.
Location: Good choice of restaurants within 10/15 minutes walk. Golf close by and designer shopping in Adeje.
Had a wonderfully relaxing week at the Sherton. Hotel nearly full but never crowded. Always managed to get sun beds in a good position at any time of the day. Close to restaurants in La Caleta bay - 10 minutes walk and 15 minutes walk along the promenade to Adeje with more restaurants. Must visit the Tenerife pearl centre, 20 minutes drive or shuttle bus from hotel. Lovely spacious room and nice and quiet. Small gym did get hot though! Great breakfast with lots of choice. Very obliging staff, pleasant and helpful. If you like golf the fabulous couse of Adeje golf is 15 minutes by car.
Comment from Hotel Management
25-Nov-2014 by Sheraton La Caleta, Hotel Management
Dear guest, Firstly we like to thank you for sharing your experience on Expedia. We are happy to hear that you have overall enjoyed the hotel and had the chance to work out in our gym. Thank you for the comments regarding our staff, we will forward your compliments to all. We hope to welcome you soon again. Kind Regards, Rosangel Quezada Marketing Manager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom London, UK

Fab hotel and staff.

Posted 01-Nov-2014
Pros: I was on my own and felt totally safe and at ease.
Location: I didn't leave the hotel as enjoyed the spa several times and relaxing at the pool.
Lovely experience. Spa, pool and breakfast buffet were great.
Comment from Hotel Management
12-Nov-2014 by Sheraton La Caleta, Hotel Management
Dear Guest, Thank you for your comments. Nice to hear you have enjoyed our facilities and breakfast. It will be our pleasure to welcome you back soon. Warm REgards, Rosangel Quezada Marketing Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Staff very friendly & helpful.

Posted 22-Oct-2014
Hotel close to beach fronted promenade which takes you along to El Duque &Fanabe where there are plenty of shops & caf├ęs.
Comment from Hotel Management
25-Oct-2014 by Sheraton La Caleta, Hotel Management
Dear Guest, Thank you for your comments. It nice to know that our staff was at hand and met your expectations. We hope to welcome you back soon. Best Regards, Rosangel Quezada Marketing Manager Sheraton La Caleta