Outdoor pool

Reviews of RF Astoria - Only Adults

RF Astoria - Only Adults
Calle Enrique Talg, 15, Puerto de la Cruz, Tenerife

Reviews

8.4

Very good

Rating 10 - Excellent. 125 out of 357 reviews" "
Rating 8 - Good. 171 out of 357 reviews" "
Rating 6 - Okay. 51 out of 357 reviews" "
Rating 4 - Poor. 10 out of 357 reviews" "
Rating 2 - Terrible. 0 out of 357 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

4/10 Poor

Andrei, Duluth

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from Hotel RF Astoria Adults Only on 14 Dec 2023
Dear Andrei, we are sorry to hear that you were not satisfied with our service. Unfortunately, as you have not left any comments either here or during your stay, it is impossible for us to know where we may have failed, so that we can improve. If you wish to make any comments, you can write directly to our email, we will be happy to assist you. Best regards.

10/10 Excellent

H S

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Helpful staff Excellent situation
Stayed 4 nights in Nov 2023
Response from Reception department on 20 Dec 2023
Thank you for the good grating.We hope to see you again,Best regards

10/10 Excellent

frederick

Travelled with partner
Liked: Cleanliness, amenities
everything was great from start to finish,and would certainly stay again.
Stayed 4 nights in Jun 2023

10/10 Excellent

mark

Liked: Cleanliness, room comfort
Nice aparthotel, right in the middle of the "new Town"
Stayed 12 nights in Dec 2022

10/10 Excellent

Brian

Liked: Cleanliness, room comfort
Highly Recommended
Excellent location, very comfortable room, and a wonderful, professional staff that is always willing to help. Thanks, RF Astoria!
Stayed 6 nights in Sep 2022

10/10 Excellent

TAGHRID

Liked: Cleanliness, room comfort
رحلة جميلة
الفندق مريح ونظيف وقريب على المناطق المهمة...الاستقبال رائع
Stayed 1 night in Jan 2022

10/10 Excellent

M

Travelled with group
Liked: Cleanliness, room comfort
Great location
Stayed here a few times. The location is great, just a short walk from the sea front, many bars and restaurants close by and a supermarket over the road. Reception staff were superb, helping us sort out the paperwork for our return journey. Daily housekeeping is a bonus too, sheets and towels changed at regular intervals. There is a "kitchenette" for preparing your own meals if desired.
Stayed 11 nights in Nov 2021

4/10 Poor

Juan

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 13 nights in Oct 2021

10/10 Excellent

Ivan

Liked: Cleanliness, room comfort
Great value for money
Very nice hotel and great value for money. Very clean and spacious rooms with a kitchen which has everything you need. There is a small balcony. The lobby and restaurant area looked very nice. Staff very nice and friendly. I would stay there again
Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
all good
i only spent one night but everything was fine.. be aware it´s very difficult to park around the hotel, so it´s a good idea to reserve a parking space
Stayed 1 night in Oct 2020

8/10 Good

StuartKeenan, Lechlade, UK

Liked: Cleanliness, amenities
Comfortable room, good breakfast, friendly helpful staff and good value. Very difficult to find, no clear sign and it would be a good idea to post map with directions through one way streets to the entrance.
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
Exceptional reception staff, friendly and knowledgeable
Stayed 14 nights in Feb 2020

8/10 Good

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Christmas and New Year's Holiday
The hotel is situated close enough to all amenities, but far enough away so that your not bothered by all the noise from the bars and the restaurants.. A lovely initial greeting from front of house.. A good size room which was cleaned daily.. A little early for us as it was always about 9.30.. Breakfast staff were very friendly and nothing was too much trouble.. There was always something that you could chose for breakfast but I would say it was just ok.. Would we stay there again? Yes we would.. A visit to the crepe and ice cream bar in the square is well worth a visit..
Stayed 8 nights in Dec 2019

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location. Right in the centre. Near to the lido and all the local bars. A short walk to the "old town". Staff are very friendly and the room was cleaned on a daily basis. Breakfast available (we didnt try it) plenty of places to eat and drink locally. Supermarket is 300 yards away. Our room/apartment was spotless and the kitchenette was a bonus. We loved it. Looking to book again for next year.
Stayed 10 nights in Dec 2019

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good clean and conveniently located hotel. Rooms spacious and clean.
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 12 nights in Jul 2019
Response from Equipo Hotel Rf Astoria on 31 Jul 2019
Gracias por compartir su puntuación con nosotros . Esperamos que vuelva a elegirnos en su siguiente visita. Thank you for sharing your score with us. We hope you choose us again on your next visit.

6/10 Okay

Verified traveller

Travelled with partner
the last two days of our stay, the tv didn't work in our room until we checked out.
Stayed 4 nights in Jul 2019
Response from Hotel RF Astoria on 13 Jul 2019
Dear customers, We hope you apologize for this problem. We also wish you enjoyed our wonderful island and city of Puerto de la Cruz. Best regards Hotel Rf astoria team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A hotel with extremely high standards and exceptional value for money. As a solo traveller for the first time, I felt very comfortable. I shall definitely return again. Thank you!
Stayed 7 nights in Jun 2019
Response from Team Rf Astoria Hotel on 3 Jul 2019
Dear costumers ; thanks you so much to sharing your opinion. We hope to see you in your next visit at Puerto de la Cruz. Sincerely

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Helpful staff, great breakfast, clean and quiet place with great swimming pool
Stayed 7 nights in May 2019
Response from Equipo Rf Astoria on 14 Jun 2019
Estimado cliente , queremos agradecerle que haya compartido su experiencia sobre su estancia. Nos satisface saber que nuestro hotel ha cumplido sus expectativas . Esperamos recibirle de nuevo , en próximas visitas. saludos cordiales

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely place! Nice and helpful staff, clean room and pretty decor. Only few minutes walk from the nearest beach and pools. Definitely recommend!
Stayed 3 nights in May 2019
Response from Equipo Rf Astoria on 14 Jun 2019
Querido cliente, muchas gracias por su palabras tan agradables hacia nuestro equipo humano , instalaciones y servicios. Esperamos tener el placer de recibirle de nuevo en nuestro hotel. Saludos cordiales.

8/10 Good

Dylan, Scotland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt the room size was spacious with lots of room for luggage etc. I also like the fact that the kitchen area was compact and could be closed off when not using. The hotel room had no air-con, however a ceiling fan which would only stay on for for 3 minutes before you had to switch on again which was a bit frustrating- especially during the night and when getting dressed at night time.
Stayed 7 nights in May 2019
Response from Equipo Rf Astoria on 14 Jun 2019
Estimado cliente , queremos agradecerle por compartir su opinión. Nos complace saber que a gran escala su estancia ha sido grata con nosotros. Le pedimos disculpa por lo posibles inconvenientes , siempre recomendamos a nuestros cliente que cualquier consulta informen a nuestros equipo de recepción. Sin más esperamos tener el gusto de recibirle de nuevo. Saludos cordiales.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Excellent location and value for money, but needs a little TLC
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness
Location very good - short walk to the playa and near shops and restaurants. General condition - very clean but tired and needs a bit of a refit especially kitchenette.
Stayed 7 nights in Mar 2019

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good sized appartment, with comfortabe beds, small adequate kitchen, with fridge,coffee maker and miscrowave. Sheets and towels changed regularly. Friendly and helpful staff. Would like to see wi-Fi in the rooms and not just the lounge. Underground car park very good for hire car. Hotel is centrally situated with lots of Bars and Restaurants nearby. Seafront just 5 minutes walk away.
Stayed 10 nights in Feb 2019

8/10 Good

Verified traveller

Stayed 7 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
We liked the central location, comfy bed and fair price. Also the swimming pool and sun terrace. We didn’t like the noise created by the scraping of chair legs in other rooms. There is a lot of noise that carries through walls and ceilings eg flushing toilets at night.
Stayed 9 nights in Jan 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice stay central location, downside WiFi is chargeable ( not free in public areas) staff helpful
Stayed 5 nights in Jan 2019

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Nice and central, staff were fine, good price! Room below average
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 7 nights in Jan 2019

4/10 Poor

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stranger with a key enters my room at 5.30 am!
Have stayed here many times and been very happy. However on the last night of my holiday this time somebody entered my room in pitch darkness at 5.30am with a key. I had double locked the room from the inside but they were still able to open the door and walk into the room. Fortunately I am a light sleeper and yelled at the man who entered to get out of my room. He spoke in English. This was reported to the young girl at reception the following morning and I demanded to speak to the manager. I waited until 2pm but manager did not appear or contact me afterwards. I then had to leave to catch my flight. I am a female travelling on my own and this was a terrifying experience. I will not return.
Stayed 28 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Long weekend break
Hotel was in a good location, very clean and comfortable bed. The only air conditioning was a fan in centre of the room which went off every ten minutes so the room was always very hot. Other downside was you had to get a hair dryer from reception and return it after every use which was both time consuming and inconvenient. Reception staff were very polite and helpful.
Stayed 3 nights in Oct 2018

10/10 Excellent

Rebecca, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Student visited over christmas
As a student looking for a more relaxing way to enjoy the Tenerife weather, I chose to stay in Puerto de la Cruz instead of thye busier Southern locations. The whole trip was so relaxing, I took two day trips organized by the hotel, and they were excellent. There is an excellent tapas bar a few blocks away which I would highly reccomend! The pool was quite cold, but the hotel is SO close to the ebach! Also the rooms were cleaned every day and it was a wonderful stay.
Stayed 7 nights in Dec 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Location is good as in walking distance to many tourist areas but if you are taking bus you have to all the way carry your luggage all the way walk downhill for around 7mins.
Stayed 2 nights in Jun 2018

10/10 Excellent

Anett, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice area,close to the beach, lovely excursions,supermarket,souvenir shops....etc
Stayed 8 nights in May 2018

8/10 Good

Erika, New York, NY

Liked: Cleanliness, staff & service, room comfort
Clean and close to the ocean
The hotel definitely needs an update, but putting that aside it is super clean and the staff is vey friendly and helpful. It’s a quick walk to the ocean, shops and restaurants.
Stayed 5 nights in May 2018

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with everything you would need for a self catering break. Parking us a bit tricky but worth the effort.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Friendly staff. Wkthin minutrs walk yo the beach and testauranfs.
Stayed 7 nights in Mar 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
functional hotel
functional rooms with no character, noise from other rooms. But staff were very good
Stayed 2 nights in Feb 2018

10/10 Excellent

ralph , england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
This hotel was absolutely perfect for us , location and style and cleanliness made the feel very special ...we enjoyed it so much we will booking again for next ..
Stayed 7 nights in Jan 2018

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good stay
Very good hotel with excellent friendly staff, please note the hotel looks like its called Apartments Bambi as its shares the same reception so just go straight to the desk and ask, (if using a coach transfer you will get dropped off outside a Dino supermarket and its up the road opposite this supermarket just up from the pool table/arcade place. you will be collected from the same place for the return to the airport even though the coach transfer company says outside Chinese restaurant, (the supermarket used to be a Chinese Restaurant apparently ) hope that make sense and helps you to find this very clean well priced hotel in the perfect location.
Stayed 7 nights in Dec 2017

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Purto de la Cruz, a city of pleasant surprises.
I travelled to Puerto de la Cruz for pre-Christmas sunshine and exercise. RF Astoria is perfectly situated if you don't have a car. 3 minutes walk to shopping, hypermarket, beaches and restaurants. Tourist info bureaux are nearby, selling all sorts of hiking, biking and sightseeing trips. RF Astoria is a simple, no frills, hotel, with basic facilities in the room. It is fastidiously clean. The reception staff are welcoming and informative. If you're not looking for luxury, just good, clean simple accommodation, in a location close to all amenities, RF Astoria is a sound choice. Puerto de la Cruz is a large resort, with hundreds of restaurants and bars. It has a slightly older client base, predominantly German. It is full of pleasant surprises, from the views, to the gardens, to the wonderful exhibition of Christmas Cribs and the dramatic, volcanic countryside around. It is also very, very hilly, so might not suit those with a bad back or mobility problems. It is also not an ideal road-cycling base due to the traffic and very cycle-unfriendly roads within the town. It is though, a great base for hiking and for access to El Teide. It also has a comprehensive public transport (bus) system giving access to towns and villages all around. I loved it and would go again.
Stayed 7 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

10/10 Excellent

Craciun Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2017

10/10 Excellent

hayles, east anglia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely apartment, good size, close to town and bea
Lovely apartment, good size and close to town and Beach. Staff super helpful and cleaners were great! Ideal and would go back
Stayed 9 nights in Jun 2017

8/10 Good

lori, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location, 2 minutes from the beach...
I was grateful for the late check-in- overall, very polite staff, clean and huge rooms!!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Good value for a 3 star apartment
Location: Great 5 mins walk to the beach, supermarket 2 mins. Right in town centre. Facilities: Pros -Spacious room with king bed (twin mattresses though). Kitchenette with coffee maker, double ceramic hob, under counter fridge with a top freezer compartment and all utensils and crockery supplied. Daily maid service. Cons - Ceiling fan only comes on for 10 mins before you have to switch it on again. Not much of a problem when visiting in mid May earlier. But definitely will be a problem from June and beyond when temperatures soar! Oscillating wall fans mounted to the walls would've been ideal (they had them in the lobby so don't see why every room couldn't have them). No hairdryers or irons in the room. We bought our own travel iron and used the table to iron on. Having to borrow a hairdryer from reception everytime was annoying especially since they didn't have many and one was practically unusable! You have to return it straight away afterwards in case another guest wanted to borrow. An easy solution if they were worried people would steal them would be to make you pay a deposit for it and they loan one to you for the length of your stay and you get the deposit back when you return it at the end. Just like they already do with the safe key we paid a 17 euro deposit and a daily charge. And the last negative was the noisy street the room was facing especially on Saturday and Sunday.We had to open the double patio type doors to the balcony when it got stuffy. Loud street!

8/10 Good

carol, mcw

Liked: Cleanliness, staff & service, room comfort
Excellent location and lovely staff
Lovely little hotel very close to lots of bars, resturants and the beach. Could do with wifi in the room and also a bar perhaps downstairs. Breakfast also wasnt great. However the staff were so friendly and the room was great. I would recommend this place for the location and staff.

8/10 Good

Jason&Claire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short trip for the Mrs' birthday.
Lovely clean hotel. Nice big room with kitchenette. Staff very friendly. I would like to see wifi extended to all rooms FOC and a mini kettle as we called at the Mcds for an expresso and some free wifi every day but this is only a minor gripe. Very handily placed to explore the town and no noise from the street and we were on the ground floor. We will definitely think about visiting again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort