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Reviews of OCEANO Health Spa Hotel

4 out of 5
OCEANO Health Spa Hotel
Calle Oceano Pacifico, 1, Punta del Hidalgo, San Cristóbal de La Laguna, Tenerife

Reviews

8.8

Excellent

Rating 10 - Excellent. 32 out of 68 reviews" "
Rating 8 - Good. 28 out of 68 reviews" "
Rating 6 - Okay. 7 out of 68 reviews" "
Rating 4 - Poor. 1 out of 68 reviews" "
Rating 2 - Terrible. 0 out of 68 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.6/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Therese

Travelled with group
Disliked: Staff & service, room comfort
Extremely poor management.
Extremely disappointing. Towels, bottled water, teabags, toiletries had to be requested daily from reception! Breakfast buffet was satisfactory, dinners very mundane. An additional charge for coffee at dinner! €108 charge for massage by someone who was not a masseuse and arrived ten minutes late for appointment. Addressed issues with manager who suggested a free wrap in a waterbed on my next visit to Oceano. I will not be returning!.
Stayed 7 nights in Nov 2023
Response from OCÉANO Team on 7 Dec 2023
Dear Therese,Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Please note, however, that your massage was performed by a trained professional and that we offered you a voucher as a gesture of goodwill and didnt charged you for your airport transfer. Your OCÉANO team

8/10 Good

stephen

Stayed 4 nights in Aug 2023
Response from Stephanie on 26 Sept 2023
Dear StephenThank you very much for your good rating. Your satisfaction and your appreciation are the greatest motivation for us to fulfil our daily task as hosts with a lot of heart and great commitment. We are already looking forward to your next visit to the OCÉANO Hotel. Sunny greetings from Punta del HidalgoYour OCÉANO Team

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with perfect amenities and great food in Punta del Hildago. Quiet and incredibly relaxing. Staff are amazing
Stayed 7 nights in Sep 2022
Response from Stephanie on 24 Oct 2022
Dear Ms. Duryea thank you very much for your visit and the excellent evaluation of your stay. We wish you all the best, stay healthy and we would be happy to welcome you soon again. Many greetings from Punta del Hidalgo. Your team from the OCÉANO Health Spa Hotel

10/10 Excellent

Denisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2022
Response from Stephanie on 24 Oct 2022
Dear Ms. McKnight thank you very much for your visit and the excellent evaluation of your stay. We wish you all the best, stay healthy and we would be happy to welcome you soon again. Many greetings from Punta del Hidalgo. Your team from the OCÉANO Health Spa Hotel

8/10 Good

Jakob

Liked: Staff & service, property conditions & facilities
Overall good
It was fine, the hotel was a bit dated, but overall nice, and the view from the balcony was amazing. The beds where very hard though. Staff was friendly and helpful
Stayed 4 nights in Nov 2021
Response from Stephanie on 23 Nov 2021
Dear Mr. Jakob thank you very much for your visit and the good evaluation of your stay. We wish you all the best, stay healthy and we would be happy to welcome you soon again. Many greetings from Punta del Hidalgo. Your team from the OCÉANO Health Spa Hotel

10/10 Excellent

Felicity

Liked: Cleanliness, staff & service, property conditions & facilities
Spectacular location; friendly, helpful staff; excellent treatments and facilities; spotlessly clean and safe feeling with delicious food and good, well priced wine. A perfect place to escape and unwind.
Stayed 7 nights in Oct 2021
Response from Stephanie on 23 Nov 2021
Dear Ms. Felicity thank you very much for your visit and the excellent evaluation of your stay. We wish you all the best, stay healthy and we would be happy to welcome you soon again. Many greetings from Punta del Hidalgo. Your team from the OCÉANO Health Spa Hotel

8/10 Good

Tanja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic getaway
Amazing place to relax away from the busy tourist spots. Very calm and easy access to natural pools!
Stayed 9 nights in Dec 2018
Response from Marco Schubert on 16 Jan 2019
Dear Tanja, thank you veru much for your nice feedback. We are glas you enjoyed your stay with us and hoping to welcoming you back again. Why not tell your friends and others about it on tripadvisor or holidaycheck. Best regards, Marco Schubert, Jefe de Recepción

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing 3 night stay here! Every aspect of this hotel is commendable, from the spacious suites to the excellent buffet breakfast. We loved the quiet elegant ambience & the beautifully decorated sitting room with the piano. We ate all our dinners in the restaurant which was such a bonus after long days of sightseeing. The food & servers were exemplary.
Stayed 3 nights in Dec 2018
Response from Marco Schubert, Jefe de Recepción on 16 Dec 2018
Dear Sir or Madam, thank you very much for your nice comment and your positive opinion about the Océano Hotel Health Spa. We are happy you enjoyed your stay with us and would welcome you sharing your opinion with friends and family. Looking forward to welcoming you again in the future.

6/10 Okay

Lorraine, Hertfordshire

Liked: Cleanliness, staff & service
Disliked: Room comfort
Very quiet
We have just returned from a week’s stay at the Océano. It was relaxing and the pool area always had sun beds available, nobody leaving towels on them first thing in the morning. One of the main problems though was there was no air conditioning and it was very hot and uncomfortable so we did not sleep well. We asked for a fan but it had very little impact. The pillows were also terrible. The room itself was nice enough with a nice spacious balcony overlooking the pool. If you are wanting to be drinking in the evening in a nice bar area you will disappointed. There isn’t anything going on and we ended up just buying bottles of wine and drinking on our balcony. There was limited choice of restaurants locally, but there were a few to choose from but the food choice was not great. As long as you like fish you’ll have plenty of choice. I do like fish but not every day!!. There is very limited understanding of English locally and in the Hotel so communication was often challenging. Google translate came in handy a few times when out and about. We used the bus a lot, going to Santa Cruz and puerto de la Cruz as they had a lot more shops, bars and restaraunts. Overall we had a nice time and if you are looking for pure rest and not much else it’s perfect. It is a health spa after all but we did not book any treatments as very expensive.
Stayed 7 nights in Sep 2018
Response from Océano Team on 4 Oct 2018
Buenos días, many thanks for your feedback which will help us for to improve. You are right...it´s a place where you find tranquility. We do have in mind to créate an extra bar during next years renovation period. Hoping to see you somehow again in our hotel. Your team of Océano

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Beautiful oceans views from individual balconies. Good breakfast buffet with a changing dinner menu. A little far off the beaten path but very pleasant. A wonderful promenade to walk with restaurants.
Stayed 5 nights in Jan 2018
Response from Oliver Suárez Cronauer on 1 May 2018
Dear Anonymous, Many thanks for your lovely review. We are glad our Oceano Hotel Health Spa was the best place ever to relax. We are very happy that you have ejoyed so much our food in the restaurant and the friendly treatments from our Staff. Hoping you can visit us some time in the future. We are looking forward to wellcoming you at Oceano Hotel health Spa. Best regards, Oliver Suárez Cronauer

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2018
Response from Oliver Suárez Cronauer on 1 May 2018
Dear Anonymus, Many thanks for your lovely review. We are glad our Oceano Hotel Health Spa was the best place ever to relax. We are very happy that you have ejoyed so much our food in the restaurant and the friendly treatments from our Staff. Hoping you can visit us some time in the future. We are looking forward to wellcoming you at Oceano Hotel health Spa. Best regards, Oliver Suárez Cronauer

8/10 Good

Marjorie, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful views well maintained facilities
Hotel food was not great overall and something I ate at breakfast one morning gave me a severe reaction and sore stomach for several days after.
Stayed 7 nights in Dec 2017
Response from Oliver Suárez Cronauer on 1 May 2018
Dear Marjorie, Thank you for taking the time to review the Hotel Oceano Health Spa. I am so glad to hear about your positive experience with us. We pride ourselves in having a welcoming friendly staff that makes our guests feel right at home. It is nice to hear that if you come back to Tenerife you would definitely stay again with us. We are sure that we will provide you once again an unforgettable stay. Kindly Regards, Oliver Suárez Cronauer

6/10 Okay

Susan, London, UK

Liked: Cleanliness, staff & service, room comfort
Nice hotel but limited spa facilities
This is a lovely hotel if you want to do absolutely nothing. It is very peaceful with lovely grounds. However as a spa it is disappointing. In 5 days we could not get a slot for one facial; we got lucky on our first day when my daughter got a body peel. Eventually I was told that most guests book their treatments before arrival, so you have been warned! I tried to book a sea paddle boarding session but neither I nor the hotel could get a response from the provider by phone; I even walked up to the village to find the office. The free yoga sessions are more like stretch exercises - not a single sun salutation even. This hotel feels geared towards quite sedentary folk booking one of their designed packages of treatment, but it's just not flexible enough to claim to be a full time spa.
Stayed 5 nights in Aug 2017
Response from Oliver Suárez Cronauer on 1 May 2018
Dear Susan, Thank you for your review and for choosing our hotel. First of all please accept our sincere apology for all the inconvenience you have experienced and shared with us in details. We regret that we could not always meet your taste with the food offered in our buffet restaurant. We have noted your comments on items we have to improve on and on which we can certainly do better. I will certainly review your points. We certainly look forward to the pleasure of welcoming you back again in the future. Kindest regards, Oliver Suárez Cronauer

10/10 Excellent

G, London

Liked: Cleanliness, staff & service, room comfort
Really relaxing
If you want a place to relax away from all the tourists and in beautiful surroundings, this is the place. The north of the island is another world away from the south. The hotel is clean and simple, it has a great spa and friendly staff (with limited English). The surrounding area too is small, quiet, with just a few bars and restaurants, but if chilling out is what you have in mind or trying out surfing or paddle boarding, it's perfect. The hotel do offer day trips to other towns or hiking tours which I recommend. I really loved my time here and would definitely return
Stayed 4 nights in Aug 2017
Response from Oliver Suárez Cronauer on 1 May 2018
Dear G Thank you for taking the time to give us such a positive feedback about your one night stay in our Hotel. We are glad to read that you enjoyed your overall stay at our hotel. Since our main priority is to make our customers feel comfortable we are glad that you liked the room, food and drinks in the picnic lunch. We hope to see you again in Oceano Hotel Health Spa so that you can enjoy the quality, service and attention that define us. With our best wishes we remain Oliver Suárez Cronauer

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Soothing hotel with gorgeous views
Really enjoyed our stay at Océano. Spacious and clean rooms with an amazing view. Breakfast was also full of fresh fruit, pastries and scrambled eggs made to order. I also loved their sauna/spa and just relaxing near the pool in their fluffy robes. No regrets or complaints.
Stayed 3 nights in Jul 2017
Response from Oliver Suárez Cronauer on 1 May 2018
Dear Anonymus, Many thanks for your lovely review. We are glad our Oceano Hotel Health Spa was the best place ever to relax. We are very happy that you have ejoyed so much our food in the restaurant and the friendly treatments from our Staff. Hoping you can visit us some time in the future. We are looking forward to wellcoming you at Oceano Hotel health Spa. Best regards, Oliver Suárez Cronauer

6/10 Okay

Bilyana, London

Liked: Cleanliness, room comfort
Wonderful garden , poor service
The main feature of the hotel is the garden and the pool- very beautiful and there is enough space and privacy for everyone. The pool was very clean and everything outside was well maintained. The room was also very clean. Towels were changed daily and the cleaning were daily as well. And that was all goos things. The staff was trying hard to be polite but most of them didn't speak any english, only two girls from the reception have been able to communicate with us properly. The breakfast was very poor and boring, no change for 7 days, the same products every single day, quality of the meat ( ham, chorizo, salami etc) as well as croissants very questionable. No restaurant/ breakfast manager around, tables stayed uncleaned fir a while after guests finished and if you come a bit late you have to set your table with cutlery, cups etc. Also, no labels on the buffet food and people kept sniffing the bows or the juice jars in order to identify what exactly it is in. My partner had birthday and we received a bottle of wine which was really nice. But at the same time we didn't get a bottle opener and needed to call for this again.The menu of the restaurant was absolutely ridiculous, set menu with very scarce choice, which is shame as there was no good restaurant around and we would have had a dinner in the hotel every evening if we liked the food. The hotel overall is very outdated, 90's style, rooms-tired. Overall, no attention to details, poor service, bad value for money.
Stayed 7 nights in Aug 2017
Response from Oliver Suárez Cronauer on 1 May 2018
Dear Bilyana, Thank you for your review and for choosing our hotel. First of all please accept our sincere apology for all the inconvenience you have experienced and shared with us in details. We regret that we could not always meet your taste with the food offered in our buffet restaurant. We have noted your comments on items we have to improve on and on which we can certainly do better. I will certainly review your points. We certainly look forward to the pleasure of welcoming you back again in the future. Kindest regards, Oliver Suárez Cronauer

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware of the fiestas
The Hotel is fine but the rooms do not have a/c but that doesn't matter if you can open the windows but.....on two of the four occasions we have stayed at the hotel there has been a local fiesta in Punta del Hidalgo and the noise from the massive loudspeakers makes it impossible to sleep - and the music continues to about 3am when the locals then continue with their own party !
Response from Oliver Suárez Cronauer on 29 Aug 2018
Dear Martin, To have a happy customer is our best goal. It is the reason we put into practice every day new ideas and new challenges. Your opinion is a treasure to us that is why we appreciate so much every comment. We are looking forward to wellcoming you again in our Hotel Oceano Health Spa Kind regards, Oliver Suárez Cronauer

10/10 Excellent

victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful
I love this area of Tenerife. The green mountains are right next to the coast--and this hotel is tucked in between. Every room has an ocean view. You are looking directly to the waves and can watch the surfers. The sound of the waves relaxes me. The fresh air and refreshing breeze is lovely. The hotel is clean and comfortable with nice furnishings. There is a beautiful pool and a spa. My room was very spacious, had a kitchenette, and the bathroom had a big tub. There is a long boardwalk with plenty of shops and restaurants, a natural seawater pool, and a natural area that's easy to walk to. The breakfast was very good too, with plenty of fresh fruit & juices, eggs cooked to order, and a nice array of tasty items. The staff was friendly and helpful. The vibe at the hotel and surrounding area is low-key--not at all like the rowdy resorts in the south. I loved the tranquility.
Response from Oliver Suárez Cronauer on 1 May 2018
Dear Victoria, Thank you for taking the time to give us such a positive feedback about your one night stay in our Hotel. We are glad to read that you enjoyed your overall stay at our hotel. Since our main priority is to make our customers feel comfortable we are glad that you liked the room, food and drinks in the picnic lunch. We hope to see you again in Oceano Hotel Health Spa so that you can enjoy the quality, service and attention that define us. With our best wishes we remain Oliver Suárez Cronauer

10/10 Excellent

Wow! The View!, M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a view!
Lovely spacious room with kitchenette, living room area and amazing balcony looking out at Atlantic! Great breakfast, pool area and wonderful salt water pool as well!
Response from Oliver Suárez Cronauer on 1 May 2018
Dear Wow, Thank you for taking the time to give us such a positive feedback about your one night stay in our Hotel. We are glad to read that you enjoyed your overall stay at our hotel. Since our main priority is to make our customers feel comfortable we are glad that you liked the room, food and drinks in the picnic lunch. We hope to see you again in Oceano Hotel Health Spa so that you can enjoy the quality, service and attention that define us. With our best wishes we remain Oliver Suárez Cronauer

8/10 Good

Faisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and well positioned hotel
Was lovely
Response from Oliver Suárez Cronauer on 1 May 2018
Dear Faisa, Thank you for taking the time to give us such a positive feedback about your one night stay in our Hotel. We are glad to read that you enjoyed your overall stay at our hotel. Since our main priority is to make our customers feel comfortable we are glad that you liked the room, food and drinks in the picnic lunch. We hope to see you again in Oceano Hotel Health Spa so that you can enjoy the quality, service and attention that define us. With our best wishes we remain Oliver Suárez Cronauer

10/10 Excellent

Jane, Tenerife

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms are exceptionally quiet and very comfortable
Response from Oliver Suárez Cronauer on 1 May 2018
Dear Jane, Thank you for taking the time to give us such a positive feedback about your one night stay in our Hotel. We are glad to read that you enjoyed your overall stay at our hotel. Since our main priority is to make our customers feel comfortable we are glad that you liked the room, food and drinks in the picnic lunch. We hope to see you again in Oceano Hotel Health Spa so that you can enjoy the quality, service and attention that define us. With our best wishes we remain Oliver Suárez Cronauer

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed the sort stay will go back soon
Response from Oliver Suárez Cronauer on 1 May 2018
Dear Anonymus, Many thanks for your lovely review. We are glad our Oceano Hotel Health Spa was the best place ever to relax. We are very happy that you have ejoyed so much our food in the restaurant and the friendly treatments from our Staff. Hoping you can visit us some time in the future. We are looking forward to wellcoming you at Oceano Hotel health Spa. Best regards, Oliver Suárez Cronauer

10/10 Excellent

A, Devon, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secluded relaxing hotel
We chose this hotel as it was away from the main busy areas of Tenerife as we wanted to have a break with complete relaxation. We had a stunning room on the 8th floor with fantastic ocean views. The spa facilities were excellent and not badly priced treatments. The restaurant had a good variety of food but little in the way of white meat. There was the same menu for lunch and dinner which meant if you wanted every meal at the hotel you may find the menu a little limiting. Otherwise it was very reasonably priced and food was stunningly presented. There were other restaurants along the beach front and also a kitchen in our room which meant we could go to the local shop or to La Laguna's supermarket for smaller meals. La Laguna was the closest town which was about a half an hour bus journey (extremely cheap!!) with plenty of lovely shops, bars and restaurants without being busy. I would recommend a day trip to La Laguna. The staff at the hotel were fantastic with good English as well as other languages. The whole place was extremely clean.
Response from Oliver Suárez Cronauer on 1 May 2018
Dear A, Many thanks for your lovely review. We are glad our Oceano Hotel Health Spa was the best place ever to relax. We are very happy that you have ejoyed so much our food in the restaurant and the friendly treatments from our Staff. Hoping you can visit us some time in the future. We are looking forward to wellcoming you at Oceano Hotel health Spa. Best regards, Oliver Suárez Cronauer

10/10 Excellent

Josh, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazingly peaceful and restorative
only there for a couple of nights but great food and a brilliant spa/sauna etc
Response from Oliver Suárez Cronauer on 1 May 2018
Dear Anobymous, Many thanks for your lovely review. We are glad our Oceano Hotel Health Spa was the best place ever to relax. We are very happy that you have ejoyed so much our food in the restaurant and the friendly treatments from our Staff. Hoping you can visit us some time in the future. We are looking forward to wellcoming you at Oceano Hotel health Spa. Best regards, Oliver Suárez Cronauer

8/10 Good

Fran, Home

Liked: Cleanliness, staff & service, property conditions & facilities
Oasis of calm
The hotel is situated in a very rundown area. However, if you enjoy absolute peace and calm this is ideal! Suggest you take some "goodies" if you want to enjoy a glass of wine on balcony. We loved our stay but were disappointed with the town.
Response from Oliver Suárez Cronauer on 1 May 2018
Dear Anonymous, To have a happy customer is our best goal. It is the reason we put into practice every day new ideas and new challenges. Your opinion is a treasure to us that is why we appreciate so much every comment. We are looking forward to wellcoming you again in our Hotel Oceano Health Spa Kind regards, Oliver Suárez Cronauer

10/10 Excellent

Katie McGuire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Oliver Suárez Cronauer on 1 May 2018
Dear Anonymous, Many thanks for your lovely review. We are glad our Oceano Hotel Health Spa was the best place ever to relax. We are very happy that you have ejoyed so much our food in the restaurant and the friendly treatments from our Staff. Hoping you can visit us some time in the future. We are looking forward to wellcoming you at Oceano Hotel health Spa. Best regards, Oliver Suárez Cronauer

8/10 Good

Thomas

Stayed 6 nights in Sep 2021

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2020
Response from General Manager on 4 Mar 2020
Buenas días, and thanks for your positive commend...would be great to see you soonest again in the north of Tenerife...kind regards - your team of Océano

8/10 Good

Valery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Несколько дней на берегу океана
Я столкнулся с тем, что дополнительные запросы от hotels.com не передаются в отели и это печально. Нужно ждать, чтобы отель подобрал нужный номер. Я заранее просил раздельные кровати, пришлось ждать пока сотрудники найдут нужный номер и подготовят его. В результате, номер предоставили на первом этаже. Эта жалоба относится больше к сервису hotels.com, который не обеспечивает обратную связь клиента и отеля. В этом путешествии я останавливался в двух отелях и в обоих была эта проблема. Что касается самого отеля, то с ним всё в порядке, я уже не первый раз в нём останавливаюсь и мне там очень нравится. Оценку 4 я поставил из-за интернета отвратительного качества.
Stayed 3 nights in Mar 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
coin perdu au bout du monde ambiance mortelle mais tres belle chambre avec vu superbe sur l'océan manque un traducteur français il n'y a pas que les allemands sur terre
Stayed 10 nights in Feb 2019

10/10 Excellent

Verified traveller

Stayed 14 nights in Dec 2018
Response from Marco Schubert on 16 Jan 2019
Dear Madam or Sir, thank you very much for your nice feedback. We are happy you enjoyed your stay with us. We also appreciate you telling others on tripadvisor or holidaycheck and telling your friends. Best regards and hoping to welcoming you back again, Marco Schubert, Jefe de Recepción

8/10 Good

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2018
Response from Marco Schubert, Jefe de Recepción on 18 Dec 2018
Dear David, thank you very much for your review. Unfortunately we cannot see anything in the comment. We would like to ask you to write your comment again, for us to be able to take your opinion into account Thank you very much in advance.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gerne wieder
Direkt am Meer gelegen, toller Blick, sehr guter Spa-Bereich mit sehr guten Therapeuten, leckeres Frühstücksbuffet, dazu Außenpool und Saunalandschaft. Das Hotel liegt in einem netten, wenig touristischen Dorf mit leckeren Fischrestaurants. Alle halbe Stunde fährt ein Linienbus für 1,45 € nach La Laguna und Santa Cruz.
Stayed 7 nights in Sep 2018
Response from Océano Team on 4 Oct 2018
Buenos días, wir freuen uns das es Ihnen bei uns gefallen hat. Gerne dürfen Sie uns weiter empfehlen und natürlich freuen wir uns Sie bald wieder im Hotel begrüssen zu können. Ihr Team vom Océano

10/10 Excellent

Sturz, Berlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr gute Lage, Gut geführtes Hotel
Direkter Zugang zum öffentlichem Meerschwimmbad, viele Möglichkeiten, auch preiswert Essen zu gehen, man kann gleich vom Hotel aus wandern. Ruhiger Ort.
Stayed 14 nights in Aug 2018
Response from Océano Team on 4 Oct 2018
Buenos días, vielen Dank für Ihr positives Feedback sowie Anmerkungen zur Verbesserung. Hinsichtlich der Aussenfassade werden wir im kommenden Jahr die Renovierungsphase nutzen und dies umfänglich neu gestalten. Wir hoffen Sie daher bald wieder in unserem Hotel begrüssen zu können. Ihr Team vom Océano

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Oliver Suárez Cronauer on 1 May 2018
Dear Anonymus, Many thanks for your lovely review. We are glad our Oceano Hotel Health Spa was the best place ever to relax. We are very happy that you have ejoyed so much our food in the restaurant and the friendly treatments from our Staff. Hoping you can visit us some time in the future. We are looking forward to wellcoming you at Oceano Hotel health Spa. Best regards, Oliver Suárez Cronauer

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Skønt hotel til afslapning og Vandreture
Helt fantastisk sted. Meget komfortable værelser og senge. Skønt med både pool og naturlig saltvandspool. Dejlig morgenbuffet og mulighed for massage yoga osv. Godt udgangspunkt for Vandreture og surfing. Jeg vil anbefale at man har lejet bil
Response from Oliver Suárez Cronauer on 12 Apr 2018
Dear Jacob, Thank you very much for sharing your wonderful feedback in this special website. We are delighted to read that you had a fantastic experience staying at Oceano Hotel Health Spa and that our staff was very professional and polite, specially that you enjoy so much our treatments in our Spa and Health Department. Our main goal is to create a memorable stay for our guests and we are very happy to confirm we have achieved it with you. We are looking forward to welcoming back in Punta de Hidalgo Kindest regards Oliver Suárez Cronauer

6/10 Okay

Robert, Den Haag

Disliked: Staff & service, room comfort
Seafront hotel with mostly German clients
The first impression and professional way reception was not great. Especially clarity on how the diet-programme and activities are organized leaves new guests a bit lost. The second impression is better. The dinerroom, treatment facilities, hotelpool and sauna are definitely good. The public natural seapool in front of the hotel is definitly the attraction. Itd great for some real swimming and is quite lively. The waves at high tide can be very strong and come crushing into the rocky shore. The fitness room really needs an update. It lacks good weight machines and doesn't even have basics like good dumbels, weights or an excercise bench. As for the Mayr diet that i followed and meals are well prepared. It is good but deffinitely needs more variation. The doktors treadment. Doktor Rolle was professional and interested. The other doktor i had seemed to be going through the motions. Asking me the same questions allmost every visit and aparently forgetting what i'd told her. Simply too much routine there. I think i could have done without. Finally treatments are at a good standaard. The hotel is on the north of the island which has a microclimate that has a lot more clouds than in the south. The difference is quite amazing with the south. The town is small and has a quaint little boulevard with a very restaurants and bars. The rocks are black and there is a costal pathway to a modern high lighthouse. All a bit weary but lots of local people excersising and walking there at sunset
Stayed 9 nights in May 2017
Response from Oliver Suárez Cronauer on 1 May 2018
Dear Robert, Thank you for your review and for choosing our hotel. First of all please accept our sincere apology for all the inconvenience you have experienced and shared with us in details. We regret that we could not always meet your taste with the food offered in our buffet restaurant. We have noted your comments on items we have to improve on and on which we can certainly do better. I will certainly review your points. We certainly look forward to the pleasure of welcoming you back again in the future. Kindest regards, Oliver Suárez Cronauer

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
He pasado unos días estupendos, de absoluta tranquilidad en el hotel. El personal es muy amable y atento, las habitaciones amplias y con una vista fantástica hacia el mar.
Response from Oliver Suárez Cronauer on 1 May 2018
Apreciado Huésped: Muchísimas gracias por dedicar parte de su tiempo a recomendar nuestros servicios en Expedia. Nos llena de alegría conocer que entre nosotros logró relajarse y disfrutar de la instalación así como de la amabilidad y buen trato que caracteriza a nuestro personal. Esperamos que repita su visita, le prometemos una experiencia memorable en cada rincón de este su Oceano Hotel Health Spa Una vez más gracias por escogernos, Atentamente, Oliver Suárez Cronauer

10/10 Excellent

fabiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
dominando il mare
Hotel elegante in ottima posizione con camere tutte con balcone e vista sul mare di Punta del Hidalgo. Bellissimo il giardino tropicale con piscina esterna. Colazione di livello elevato personale molto cortese Consiglio di prenotare ai piani alti per godere ancora di più della splendida vista
Response from Oliver Suárez Cronauer on 1 May 2018
Dear Faniana, To have a happy customer is our best goal. It is the reason we put into practice every day new ideas and new challenges. Your opinion is a treasure to us that is why we appreciate so much every comment. We are looking forward to wellcoming you again in our Hotel Oceano Health Spa Kind regards, Oliver Suárez Cronauer

10/10 Excellent

Owe, Stockholm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk havsutsikt och havsbrus
Mycket bra läge vid havet. Trevlig personal Mat ok
Response from Oliver Suárez Cronauer on 1 May 2018
Dear Owe, Many thanks for your lovely review. We are glad our Oceano Hotel Health Spa was the best place ever to relax. We are very happy that you have ejoyed so much our food in the restaurant and the friendly treatments from our Staff. Hoping you can visit us some time in the future. We are looking forward to wellcoming you at Oceano Hotel health Spa. Best regards, Oliver Suárez Cronauer

10/10 Excellent

Valery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice SPA hotel with nice people
There were a short but extremely lovely 3 days. I love the location where it stay, provided quality of service was very good. Will try to stay there once again.
Response from Oliver Suárez Cronauer on 1 May 2018
Dear Valery, Thank you for taking the time to give us such a positive feedback about your one night stay in our Hotel. We are glad to read that you enjoyed your overall stay at our hotel. Since our main priority is to make our customers feel comfortable we are glad that you liked the room, food and drinks in the picnic lunch. We hope to see you again in Oceano Hotel Health Spa so that you can enjoy the quality, service and attention that define us. With our best wishes we remain Oliver Suárez Cronauer

8/10 Good

Ulla, Icking

Liked: Cleanliness, staff & service
Traumblick auf Meer und Brandung
Die Lage des Hotels direkt am Meer mit wunderbarer Aussicht ist bestechend schön. Die Gartenanlage wunderschön.Das Personal durchgehend sehr nett!!Kühlschrank und kleine Teeküche( leider ohne Tee!)Die Zimmeraustattung ist allerdings abgeliebt und muss dringend erneuert werden.Sowie auch die Balkonmöbel ( auf dem grossen Balkon!) sind schon arg in Anspruch genommen.Das Frühstück etwas langweilig.Wir würden aber trotzdem wiederkommen!Im kleinen Ort ohne eigentliches Zentrum Lebensmittelgeschäft, Bank, Apotheke., einige Reataurants am Meer.Leihwagen ist empfehlenswert.
Response from Oliver Suárez Cronauer on 4 May 2018
Sehr Geehrte Ulla, Vielen herzlichen Dank für Ihre tollen Worte auf Expedia, und für die Zeit, welche Sie sich genommen haben, um das OCEANO Hotel Health Spa zu bewerten und Ihre Erfahrungen bei uns zu teilen. Wir freuen uns sehr, über die tolle Bewertung, sowie darüber, dass Sie einen schönen Aufenthalt bei uns verbracht haben. Sehr gerne gebe ich ihr Lob an unser Team weiter; diese werden sich sehr freuen, denn Lob ist für sie die schönste Belohnung. Wir hoffen, Sie bald wieder bei uns zu begrüßen. Freundliche Grüße aus Punta del Hidalgo Oliver Suárez Cronauer

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
sehr schön am strand gelegen
es war ein kurzaufenthalt, alles hat gestimmt. für einen längeren aufenthalt ist ein auto von vorteil um die weitere umgebung zu erkunden.
Response from Oliver Suárez Cronauer on 1 May 2018
Sehr Geehrter Anonymous, Vielen herzlichen Dank für Ihre tollen Worte auf Expedia, und für die Zeit, welche Sie sich genommen haben, um das OCEANO Hotel Health Spa zu bewerten und Ihre Erfahrungen bei uns zu teilen. Wir freuen uns sehr, über die tolle Bewertung, sowie darüber, dass Sie einen schönen Aufenthalt bei uns verbracht haben. Sehr gerne gebe ich ihr Lob an unser Team weiter; diese werden sich sehr freuen, denn Lob ist für sie die schönste Belohnung. Wir hoffen, Sie bald wieder bei uns zu begrüßen. Freundliche Grüße aus Punta del Hidalgo Oliver Suárez Cronauer

8/10 Good

Iris, Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vue dépaysante
vue imprenable, chambre studio confortable avec terrasse, jardin exotique soigné
Response from Oliver Suárez Cronauer on 1 May 2018
Dear Iris, Thank you for your review and for choosing our hotel. First of all please accept our sincere apology for all the inconvenience you have experienced and shared with us in details. We regret that we could not always meet your taste with the food offered in our buffet restaurant. We have noted your comments on items we have to improve on and on which we can certainly do better. I will certainly review your points. We certainly look forward to the pleasure of welcoming you back again in the future. Kindest regards, Oliver Suárez Cronauer

8/10 Good

Sylvia, Bayern

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
angenehme Atmosphäre, freundliches Personal
kleines, übersichtliches Hotel mit dem Komfort einer Wellnessabteilung (Kuren möglich), oberhalb der Promenade liegend, öffentliches Meerwasser-Schwimmbad in wenigen Metern zu erreichen, sauberer Meerwasser-Pool, qualitativ gutes Essen, nettes und hilfsbereites Personal, man spricht deutsch,
Response from Oliver Suárez Cronauer on 4 May 2018
Sehr Geehrte Sylvia, Vielen herzlichen Dank für Ihre tollen Worte auf Expedia, und für die Zeit, welche Sie sich genommen haben, um das OCEANO Hotel Health Spa zu bewerten und Ihre Erfahrungen bei uns zu teilen. Wir freuen uns sehr, über die tolle Bewertung, sowie darüber, dass Sie einen schönen Aufenthalt bei uns verbracht haben. Sehr gerne gebe ich ihr Lob an unser Team weiter; diese werden sich sehr freuen, denn Lob ist für sie die schönste Belohnung. Wir hoffen, Sie bald wieder bei uns zu begrüßen. Freundliche Grüße aus Punta del Hidalgo Oliver Suárez Cronauer

8/10 Good

Graciela, La Laguna

Liked: Cleanliness, staff & service, room comfort
Descanso y Relax
He estado solo una noche porque sólo disponía de ese tiempo. Fue un viaje en pareja y la estancia ha sido muy agradable, tranquila.
Response from Oliver Suárez Cronauer on 1 May 2018
Apreciada Graciela, Muchísimas gracias por dedicar parte de su tiempo a recomendar nuestros servicios en Expedia. Nos llena de alegría conocer que entre nosotros logró relajarse y disfrutar de la instalación así como de la amabilidad y buen trato que caracteriza a nuestro personal. Esperamos que repita su visita, le prometemos una experiencia memorable en cada rincón de este su Oceano Hotel Health Spa Una vez más gracias por escogernos, Atentamente, Oliver Suárez Cronauer

8/10 Good

Gianmario, Milano

Liked: Cleanliness, room comfort
Manca poco
Ottimo hotel, pulizia accurata, bagno spazioso e ben tenuto, colazione con prodotti di ottima qualità, un po' scarsa nella scelta per un 4 stelle. Posizione incantevole fronte oceano. La reception non è all'altezza della struttura, personale non all'altezza per l'accoglienza, fatto il check-in sei lasciato a te stesso, nessun aiuto per i bagagli. Il personale della reception avrebbe bisogno di una pesante formazione di educazione e gentilezza: basta veramente poco per rendere questa struttura veramente eccellente.
Response from Oliver Suárez Cronauer on 1 May 2018
Dear Gianmarino, To have a happy customer is our best goal. It is the reason we put into practice every day new ideas and new challenges. Your opinion is a treasure to us that is why we appreciate so much every comment. We are looking forward to wellcoming you again in our Hotel Oceano Health Spa Kind regards, Oliver Suárez Cronauer

10/10 Excellent

Anne K, Norge

Liked: Staff & service, property conditions & facilities, room comfort
Ideelt for avslapning og flotte fjellturer
Store og fine rom, litt harde madrasser. Flott terrasse med fantastisk havutsikt. Våknet til fuglekvitter og bølgesus. God frokost og hyggelig betjening i restauranten. Flott hage med basseng og lett tilgang til offentlig saltvannsbasseng. Kort vei til fantastiske fjellturer. Lite med restauranter i nærheten, men veldig god mat i hotellets restaurant.
Response from Oliver Suárez Cronauer on 1 May 2018
Dear Anonymous, Many thanks for your lovely review. We are glad our Oceano Hotel Health Spa was the best place ever to relax. We are very happy that you have ejoyed so much our food in the restaurant and the friendly treatments from our Staff. Hoping you can visit us some time in the future. We are looking forward to wellcoming you at Oceano Hotel health Spa. Best regards, Oliver Suárez Cronauer

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Hotel
Wir haben das Hotel für eine Nacht gebucht. Es sieht genau so aus wie auf den Bildern. Wir hatten top Wetter und konnten das Hotel voll geniessen. Tolle Aussicht, schöner Pool, Naturschwimmbad vor der Tür, Frühstück TOP. Es hat und extrem gefallen.
Response from Oliver Suárez Cronauer on 28 May 2018
Sehr geehrte Frau Anonymous, Vielen herzlichen Dank für Ihre tollen Worte auf Expedia, und für die Zeit, welche Sie sich genommen haben, um das Oceano Hotel Health Spa zu bewerten und Ihre Erfahrungen bei uns zu teilen. Wir freuen uns sehr, über die sehr tolle Bewertung, sowie darüber, dass Sie einen schönen Aufenthalt bei uns verbracht haben. Wir hoffen, Sie bald wieder im Punta del Hidalgo begrüßen zu .dürfen. Mit besten Grüßen Oliver Suárez Cronauer

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Oliver Suárez Cronauer on 1 May 2018
Dear Anonymous, To have a happy customer is our best goal. It is the reason we put into practice every day new ideas and new challenges. Your opinion is a treasure to us that is why we appreciate so much every comment. We are looking forward to wellcoming you again in our Hotel Oceano Health Spa Kind regards, Oliver Suárez Cronauer