Amazing stay!!! Upon arrival we were welcomed by Elsa who was fantastic. We were lucky to be offered a free upgrade to the villas with access to private adult pool. This made a statement for the entire stay. Pool service was excellent, did not go an hour without being asked several times if everything was ok, in addition we received free poolside treats. Room was cleaned twice a day. The facilities were very nice and the breakfast was tasty. We dined at the onsite Michelin star restaurant MB which lived up to its reputation and more. Also managed to get in a round of golf which is a must as this shows the best views of the resort. The only fault I would say is that staying in the villas you rely on hotel buggies to pick you up from your room to get you to the other areas of the resort and to the main hotels and on 3 of the 4 occasions we called to be picked up no one ever came. We had to wait up to 20 mins at one point near the villa entries and flag down a buggie to ask to be taken to the top. If this area could be improved upon o efficiency and consistency it would make the stay in the Villas more relaxing. However, despite this, the hotel is still first class and so are the staff! I would return again and recommend to anyone without hesitation. Elsa made our weekend a cut above the rest.
Spent a week at the Sheraton and couldn't fault anything. There were four in our party including two elderly parents, one of whom is blind. The staff were considerate and helpful at all times and as a result they made the whole stay almost perfect for us.
I stayed at the hotel last year and returned hopeful that the standards I experienced could be maintained. This was easily the case and I therefore hope to return again.
Went for five nights all inclusive intending to simply relax, eat and drink. Worked perfectly for us. Never left the hotel. If you want a short break for some autumn/winter relaxation it is just brilliant. No complaints.
I'm very fussy and have stayed in some top hotels, but this hotel is definitely worth it's 5 stars. It's in a great location if you don't mind a 5 minute walk to the beach but there a frequent cheap taxis, and the view is worth the walk. The staff are lovely and attentive, the interior and the rooms are very well presented and the pool area is up there with the best. We were only B&B but the choice and food was very good. I would highly recommend a panoramic sea view on a higher floor. We spent evenings out however the entertainment was fantastic, we would watch and listen from our balcony. The only negative I can point out is I believe water should be free in a 5 star hotel, you are charged for bottles in your room, it's not expensive but it's not something I've ever encountered before.
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