I was a little puzzled. A 4 star hotel, which is good, has only the location in the center of Puerto de la Cruz.
Room: Old furniture with awkward beds and dead bugs attached to the walls. Despite explicitly asking for a double bed (as I have a 10 month old baby), they have attached 2 single beds, different heights of 5cm difference. He had a good bath, more or less decent.
Food: Not a wide choice. Breakfast buffet, with scramble egg immersed in 1 cm of water, horrible. Being a 4 star I also expected an a la carte choice, but it was not so.
Pool: Good but not very good, some maintenance work is a must, and for pleasure, the water has to be heated a bit. It is actually on the roof, but you can not expect 2 pools with 1.70m of water to heat up only with the sun. Frozen water!
Parking: None. If you are going to hire a car, get ready to turn around the block for at least 10 times.
Internet: Not available in the rooms. only available in the Hall where there are 80% of customers. Power outlets? 2. Scandalous for a 4 star.
Price: At least that's cheap.
In General the Hotel is not a 4 star, but a 2 star hotel. Everything to be remodeled from the staff (to a large extent) to the rooms (all). It is not advisable for those who have children (also because there is no one who helps you bring your luggage to your room), but only for seniors and young couples who do not claim great comfort. 2 STARS