Rooftop terrace

Reviews of Hotel AF Valle Orotava

4 out of 5
Hotel AF Valle Orotava
C/ Cupido 12, Puerto de la Cruz

Reviews

8.2

Very good

Rating 10 - Excellent. 40 out of 108 reviews" "
Rating 8 - Good. 40 out of 108 reviews" "
Rating 6 - Okay. 19 out of 108 reviews" "
Rating 4 - Poor. 8 out of 108 reviews" "
Rating 2 - Terrible. 1 out of 108 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything clean and modern looking. Staff are so helpful. Breakfast covers all options
Stayed 7 nights in Feb 2024
Response from Recepción on 1 Mar 2024
GRACIAS

6/10 Okay

Denis

Travelled with partner
Liked: Cleanliness, staff & service
The property is not a 4 star property. It is clean but somewhat bland. The rooms look like hospital rooms. I would give the hotel a 3 Star rating. However, it is located close to many shops, restaurants, etc.
Stayed 1 night in Feb 2024
Response from Recepción on 1 Mar 2024
Gracias

8/10 Good

Padraig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally and clean.
Stayed 4 nights in Feb 2024
Response from Recepcion on 22 Feb 2024
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

8/10 Good

Mr Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities
Response from recepcion on 13 Jan 2024
gracias

10/10 Excellent

Liam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended
Stayed 4 nights in Dec 2023
Response from recepcion on 13 Jan 2024
gracias

10/10 Excellent

Mr d

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place to stay- just a couple of niggles
arrived around 1pm but room ready and key issued by friendly, efficient and smart receptionist. room renovated recently was fab with great balcony and views of sea and top of Teide. not noisy surprisingly as glass balcony edge seemed to reflect street hubbub, even when rubbish cart arrived.(note that, although the rooms, reception, pool area and bar were finished to a high standard the building structure showed wear in certain places like balcony ceiling which was in a poor state- small but not irrelevant point!). brekky and dinner of high standard wit lots of choice and quality ingredients. one bad point to note that I was surprised to be able to use bedchairs on roof terrace as it was sunny and warm most days but these were wicker construction with no padding and very uncomfortable to lay on. however hotel totally recommended
Stayed 6 nights in Feb 2023
Response from RECEPCION on 4 Mar 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

8/10 Good

Christopher

Stayed 1 night in Jan 2023
Response from Recepcion on 2 Feb 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Gill

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
This hotel has obviously had a refit since covid struck and is now an exceptional place. Very clean and tidy, staff friendly and breakfast buffet was amazing, I was unfortunately ill during our stay (nothing to do with the Hotel ) and the management were wonderful, if i needed anything just to call down to reception. Its lication is right in the centre were everything happens and 2 rooftop swimming pools complete it perfectly, will definitely be back
Stayed 2 nights in Jan 2023
Response from Recepcion on 18 Jan 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy and great location
Good hotel, modern and in good location to the old part of puerto de la cruz. Lots of space on the roof terrace with the 2 pools.
Stayed 1 night in Jul 2022
Response from recepcion on 26 Jul 2022
Gracias

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel!
One of the best hotels in Puerto de la Cruz, perfect location and very good standard! All staff is super nice!
Stayed 7 nights in Mar 2022
Response from Recepcion on 11 Apr 2022
Gracias

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New renovated hotel
The hotel has been recently renovated thus everything is well maintained. Since The pool is only open until 6pm we could not take advantage of it as we usually arrived back to the hotel only past 6pm after touring around. It would be nice to have extended hours. Also some kind of blinds will be helpful to create some privacy since the modern bathroom has glass instead of wall. Breakfast buffet had a great variety of items and plenty full.
Stayed 3 nights in Mar 2022
Response from recepcion on 23 Mar 2022
thank you

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, friendly, service excellent,
Stayed 2 nights in Mar 2022
Response from Recepcion on 5 Mar 2022
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience!
Great value for money! Beautiful accommodation - very aesthetically appealing. Service was amazing. All staff were so friendly, helpful and highly efficient. Roof top pop was beautiful with scenic views. Cocktails were also incredible and such a friendly barman. Buffet breakfast was really great quality and the location of the hotel was perfect with everything you need in short distance. 100% recommend and will definitely return. Thank you!
Stayed 4 nights in Feb 2022
Response from Recepcion on 13 Feb 2022
Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Susan M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to stay in Puerto de la Cruz
perfectly located in the old town, near to the bus station and a pleasant walk to the main tourist strip. The hotel was spotlessly clean, huge range of breakfast choice, comfortable bed, large room, lovely staff. Nothing to dislike, would definitely stay here again if back in Tenerife
Stayed 5 nights in Jan 2022
Response from Recepcion on 30 Jan 2022
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

8/10 Good

Maria, Hornchurch UK

Liked: Cleanliness, staff & service, room comfort
Decent hotel for what you pay for
Hotel was fine for my purposes. Comfortable room. Hotel in good location. Breakfast was ok and perfectly edible.
Stayed 7 nights in Feb 2018

6/10 Okay

Susan

Liked: Staff & service
Disliked: Cleanliness
A hotel for fair weather and definitely not 4 star
The location is good and the rooftop bar would be nice in good weather. Unfortunately it rained for eight out of the nine days I was there so the roof was almost never open. I had a single room which was quite small but with a huge balcony with a sun lounger but no roof. it was great on the one day of sun!! One of the cleaners was ok but for a few days there was a different one who did fancy things with towels but no cleaning. My sheets weren't changed once in nine nights. The food was not great. The salad bar was quite good as most are but there was nothing much for vegetarians otherwise. The vegetables were quite varied from day today but unfortunately usually cooked to death. The dining room was quite nice and the staff very efficient. The downstairs bar was fairly horrible with no outside terrace. It was freezing cold as part of the back is just screen blocks and a sort of conservatory bit with a gale blowing through and the roof leaking a lot. The furniture was in a terrible state. The only entertainment was the same man playing an organ every night, which the Spanish pensioner tour groups danced to. The lobby was pretty awful too and not nearly big enough for everyone using wifi. The reception staff were wearing coats and scarves all the time because it was so cold in there. These public areas were certainly way tattier than at any 3 star I have stayed in. Great position and most staff quite nice.
Stayed 9 nights in Jan 2018

8/10 Good

Sandy, London

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Location was perfect
Hotel breakfast was very poor, the beds were not comfy and made noise every time you move. nice balcony, 2 pools on the roof but unheated water! the reception staff were helpful but the breakfast staff were not. Location was ideal as its opposite the bus station!
Stayed 5 nights in Dec 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
twin room, mattresses were different quality- one ok one not. Door to balcony did not shut when we arrived but was 'fixed' temporarily. Room & bathroom clean but a little shabby
Stayed 5 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very comfortable stay
I would not have classed this as a 4-star hotel, but you get what you pay for and in terms of service and convenience we couldn't fault this hotel. It is just a bit tired round the edges, the pool areas could have been updated, the mouldy curtains in the room changed, the daily housekeeping a bit better but the staff were very friendly and the location was great for walking into town and to the beach so we were very pleased overall with our stay. We went with the half-board option which was good, a good mix of food every day which was fresh and tasty.
Stayed 5 nights in Nov 2017

4/10 Poor

Gaetano, Edinburgh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is not a 4* Hotel
I was a little puzzled. A 4 star hotel, which is good, has only the location in the center of Puerto de la Cruz. Room: Old furniture with awkward beds and dead bugs attached to the walls. Despite explicitly asking for a double bed (as I have a 10 month old baby), they have attached 2 single beds, different heights of 5cm difference. He had a good bath, more or less decent. Food: Not a wide choice. Breakfast buffet, with scramble egg immersed in 1 cm of water, horrible. Being a 4 star I also expected an a la carte choice, but it was not so. Pool: Good but not very good, some maintenance work is a must, and for pleasure, the water has to be heated a bit. It is actually on the roof, but you can not expect 2 pools with 1.70m of water to heat up only with the sun. Frozen water! Parking: None. If you are going to hire a car, get ready to turn around the block for at least 10 times. Internet: Not available in the rooms. only available in the Hall where there are 80% of customers. Power outlets? 2. Scandalous for a 4 star. Price: At least that's cheap. In General the Hotel is not a 4 star, but a 2 star hotel. Everything to be remodeled from the staff (to a large extent) to the rooms (all). It is not advisable for those who have children (also because there is no one who helps you bring your luggage to your room), but only for seniors and young couples who do not claim great comfort. 2 STARS
Stayed 7 nights in Nov 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Well situated hotel.
1 week early September, 2 roof top pools with a bar and around 30 degrees c temperature, mountain range to the rear, looking towards Puerto de la Cruz, pleasant views, just what was needed. Took coach trip to furthest northerly point to sample the scenery. Enjoyed visits to Lago Martianez numerous swimming pools,shopping,bars and restaurants.
Stayed 7 nights in Sep 2017

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could'nt fault it
The hotel was central, rooms clean and tidy. Not modern, but very comfortable. Food was great good choice and something for everyone tastes and drinks on All inclusive were also good. Roof top pools great views and clean and tidy area...sun loungers always available and mats. Staff friendly and reception staff helpful and knowledgeable. Great value for money and will stay here again definitely. Mixed visitors so its not just for English but everyone was friendly and sociable.

8/10 Good

Daz, G.B.

Liked: Cleanliness, staff & service, room comfort
Good location
The hotel has really good sized clean rooms and the staff are great. A little updating is required to bring the rooms up to standard. Wi-fi a flat screen TV and tea and coffee making facilities along with some redecoration would make this hotel a winner.

6/10 Okay

William.L

Good value hotel in a nice area
Great value. Nice area.

8/10 Good

Alan, Costa del silencio. Tenerife

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice central position
Had a Lovely two nights there for my wife's birthday. We live in the south of Tenerife.

8/10 Good

Helena

Liked: Staff & service, property conditions & facilities, room comfort
Great room and location but wifi only available in the lobby.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
All good, some of the hotel could do with a lick of paint and rooms need more sockets, but apart from that all good and I would stay again.

6/10 Okay

Constant in

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Darren, England

Disliked: Property conditions & facilities, room comfort
The walls are too thin in the rooms.
The walls are too thin in the room and you can hear everything the neighbours are saying.

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities
La ducha es muy abierta y se sale el agua por todo el baño ya que esta al mismo nivel del resto. El spa es muy pequeño y la zona de masaje no esta muy aislada, eso si las chicas del spa muy atentas y el masaje increible.
Stayed 3 nights in Feb 2024
Response from RECEPCION on 10 Mar 2024
Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

8/10 Good

Jennifer García

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Recepcion on 22 Feb 2024
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

6/10 Okay

Tifanie

Stayed 3 nights in Nov 2023
Response from Recepcion on 9 Dec 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Andrea Heike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir haben uns sehr wohl gefühlt. Das Personal ist sehr freundlich und die Zimmer modern eingerichtet. Beim Essen gab es immer viel Auswahl und für jeden ist etwas dabei. Es gab zum Beispiel auch einen Asia oder Mexikanischen Abend beim Essen. Parkplätze sind am Hotel nur begrenzt vorhanden, man muss immer einen suchen. Aber alles im allem sehr zu empfehlen!
Stayed 5 nights in Nov 2023
Response from Recepcion on 9 Dec 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

8/10 Good

Lennart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Tamara on 20 Nov 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

8/10 Good

Abel Velasco

Liked: Staff & service, property conditions & facilities
.
Stayed 7 nights in Oct 2023
Response from Recepcion on 28 Oct 2023
Gracias

8/10 Good

Katja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Very nice hotel. Good value for the money. Everything was better than i expected. Room was clean, modern, very comfortable bed. There was minibar & coffee & tea ( only decaf coffee for some reason). It was quiet even though view was to the street. The hotel felt like it was well kept & maintained. Nice service at the reception. Only thing that could be better was the breakfast. Too many queues, coffee quality was not very good & the breakfast area was very noisy. The breakfast was still quite good.I would recommend!
Stayed 1 night in Oct 2023
Response from Recepcion on 15 Oct 2023
Gracias

10/10 Excellent

Marin

Liked: Cleanliness, staff & service, property conditions & facilities
Ubicación perfecta y muy buenas instalaciones instalaciones. A destacar las piscinas y zona exterior
Stayed 1 night in May 2023
Response from Recepcion on 15 May 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel agréable
Bon séjour, hôtel agréable et tres bien situé. Seul petit bemol au niveau de la restauration basique/bas de gamme pour un hôtel 4 étoiles
Stayed 2 nights in Apr 2023
Response from Recepcion on 12 Apr 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Yollande michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2023
Response from Recepcion on 12 Apr 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

miguel angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien, con la extrañeza del baño con cristal completamente transparente
Stayed 4 nights in Mar 2023
Response from Recepcion on 24 Mar 2023
Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Terhi

Stayed 8 nights in Feb 2023
Response from Recepcion on 21 Mar 2023
gracias

8/10 Good

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neu renoviertes, modern eingerichtete Zimmer, schöner Rooftop-Pool. Sehr gutes Essen, sehr schöne hohe Betten, modernes Bad. Leider läuft im Bad nach dem Duschen das Wasser durch das ganze Bad und die Toilette wird nass gespritzt. Das ist der Nachteil des modernen offenen Duschbereiches. Das Hotel hat leider einen großen Nachteil, falls sie mit einem Pkw anreisen: Parkplätze sind absolute Mangelware. Manchmal fand ich nach langem Suchen erst in 500 m Entfernung einen Parkplatz.
Stayed 7 nights in Jan 2023
Response from Recepcion on 9 Feb 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ravie
Excellent rapport qualité-prix. Chambre et sdb très propres. Je reviendrai sans hésiter !
Stayed 3 nights in Oct 2022
Response from Recepcion on 4 Feb 2023
Gracias

10/10 Excellent

maria esperanza

Stayed 1 night in Jan 2023
Response from Recepcion on 31 Jan 2023
Gracias

2/10 Terrible

Per-Ivar

Stayed 1 night in Jan 2023
Response from Recepcion on 25 Jan 2023
Gracias

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 26 nights in Dec 2022
Response from Recepción on 29 Dec 2022
Gracias

10/10 Excellent

CARLOS FRET

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
BUEN HOTEL CALIDAD PRECIO
Response from Recepcion on 7 Dec 2022
GRACIAS

8/10 Good

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Moderne neue Zimmer mit viel Platz, auch für Kleidung. Sehr gute Auswahl und Qualität der Speisen, u.a. auch viele einheimische Gerichte. Jeden Abend wurde eine andere Sorte frischer Fisch und Fleisch frisch vor den Augen des Gastes gebraten. Zwei moderne Meerwasserdachpools mit Poolbar luden zum Baden und Entspannen ein. Einziges Manko ist die Parksituation vor Ort. Das Hotel liegt sehr zentral. Parkplätze in der Nähe sind äußerst schwer zu finden.
Response from Recepcion on 29 Nov 2022
Gracias

8/10 Good

Jayde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Recepcion on 17 Nov 2022
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

8/10 Good

Carmen rosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Tamara on 19 Oct 2022
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.