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We treated ourselves to a night here while visiting my mum who lives more inland. I remembered how kind and friendly the staff were the previous year when we had a day pass, and they were kind again this year.
Our standard room was gorgeous with a huge balcony that the older kids loved.
Beautiful grounds, but only one warmer pool..nice chilled out vibe. Felt classy and no queuing for anything, food and drinks of good standard.
Nicola
Stayed 1 night in Dec 2023
Response from H10 COSTA ADEJE PALACE on 18 Jan 2024
Dear Guest, We want to thank you for having chosen the H10 Costa Adeje Palace to spend your holidays and for the comment about your stay.We are looking forward your next visit. Kindest regards,
Response from H10 COSTA ADEJE PALACE on 18 Jan 2024
Thank you for your opinion.Warm regards,
6/10 Okay
Colin
Travelled with group
9 Dec 2023
Liked: Cleanliness
Disliked: Room comfort
Disappointing
My friend and I went to Tenerife for his birthday. I booked a 'family room' and requested in advance that there should be 2 beds. We were disappointed to find only one double bed and a sofabed. We paid around 850 euros for 3 nights, which had to be paid at check-in before we saw the room. We requested that the hotel add a second bed on the first day, but nothing happened. We asked again on the second day and were told something would be done. We were under the impression a single bed would be added. We were disappointed again to find they had only made up the sofabed. For what we paid, this was a very poor level of service.
The room we were allocated was not very nice. It had zero view, blocked by overgrown vegetation. The room was in need of modernisation. For example, electric sockets were old and loose and there were no USB points.
The food was very average and not up to the standards of other H10s I've visited in the past.
I would not recommend this hotel, there are others that are far better and that take customer service seriously.
Colin
Stayed 3 nights in Dec 2023
Response from H10 COSTA ADEJE PALACE on 18 Jan 2024
Dear Guest, At first we want to thank you for taking the time to write your opinions about your stay in our hotel. Obviously your experience was not satisfactory.Please, accept our apologies. We want to inform you that we are working on several issues that you mention on your comment.It would be a great pleasure if you would give us the opportunity to regain your confidence in our hotel.Yours faithfully,
Response from María Lorenzo, Community Manager. on 23 Oct 2023
Dear Guest, We thank you and appreciate the time you have taken to leave us a review, this helps us to meet our main goal, to ensure all guests have a relaxing and enjoyable holiday.We hope to welcome you back.Kindest regards,
Response from María Lorenzo, Community Manager. on 21 Feb 2023
Dear Guest, We thank you and appreciate the time you have taken to leave us a review, this helps us to ensure that all our guests have a relaxing and enjoyable holiday.It would be a pleasure for us to see you again!Kindest regards,
The rooms are incredibly dated, poor standard of finish, carpets worn etc - very different to the nice lounge. For the money, very poor value.
Anthony
Stayed 1 night in Feb 2023
Response from María Lorenzo, Community Manager. on 21 Feb 2023
Dear Guest,Thank you to have chosen our hotel for your holidays. We are so sorry to hear that you did not enjoy your stay.It would be a great pleasure if you would give us the opportunity to regain your confidence in our hotel. Yours faithfully,
Was great stay, good location , by coast. Nice walks. Beautiful
I will be definitely back 😊
Maruta
Stayed 5 nights in Dec 2022
Response from María Lorenzo, Community Manager. on 17 Jan 2023
Dear Guest, We want to thank you for having chosen the H10 Costa Adeje Palace to spend your holidays and for the comment about your stay.We are looking forward your next visit. Kindest regards,
Response from María Lorenzo, Community Manager. on 21 Dec 2022
Dear Guest,Thank you very much for taking the time to give us such a positive feedback.We are glad that you enjoyed your stay at our hotel and our services. We will pass your positive feedback to our staff, it is very important to us.We are looking forward to see you again.Kindest regards,
From the time we arrived the staff was amazing the hotel absolutely beautiful spotless clean so much to do amazing swimming pools enough sunbeds for all staying there restaurants and food beautiful just so happy with it and we definitely be back there again.
Stay was good overall. Had some small issues at check in but they were sorted. Great hotel for family and chill out holidays. Room cleaned every day, great staff. Interior updating going on presently.
Pat
Stayed 14 nights in Jun 2022
8/10 Good
Robert
30 Apr 2022
Robert
Stayed 1 night in Apr 2022
8/10 Good
Sergey, aventura
Travelled with family, Travelled with group
16 Mar 2022
Liked: Cleanliness, staff & service, amenities
Rooms need an update.2 power outlets per room away from nightstands. A lot of pieces seems to survive from times when hotel was built. Food in restaurant mediocre, even though there is big variety.
Sergey
Stayed 5 nights in Mar 2022
Response from María Lorenzo, Community Manager on 23 Mar 2022
Dear Guest,
Thank you very much for your comment and for your suggestions, which help us to improve our services.
We hope to see you again.
Kindest regards,
María Lorenzo, Community Manager.
Response from María Lorenzo, Community Manager on 17 Feb 2022
Dear Guest,
We thank you for taking the time to write us a review. We appreciate and make note of all your feedback.
We would like to offer our apologies for the inconveniences caused on your holiday.
We hope to see you in a not too distant future.
Yours sincerely,
María Lorenzo, Community Manager.
The reception staff was very poor not warm and friendly people. The staff around the hotel was very engaging and helpful.
O by the I was charged for storing my cycle bike in the garage it was not the cost it was the principle.
Paul
Stayed 7 nights in Oct 2021
Response from María Lorenzo, Community Manager on 16 Nov 2021
Dear Guest,
At first, we want to thank you for taking the time to write your opinions about your stay in our hotel.
Obviously your experience was not satisfactory.
Please, accept our apologies.
It would be a great pleasure if you would give us the opportunity to regain your confidence in our hotel.
Yours faithfully,
Lovely hotel plenty of sun beds and very well spaced out,,the evening entertainment was ok , but the Elton John tribute act was excellent,all the staff especially the dining staff are very efficient…our room was lovely we was give a Junior suite ,,although a couple of things a bit tied,,had a fantastic view…
Stephen
Stayed 8 nights in Sep 2021
Response from María Lorenzo, Community Manager on 16 Nov 2021
Dear Guest,
Thank you to post your review about your wonderful experience during your recent stay. Your words are a real motivation for all our team.
We are looking forward to welcome you back soon.
Kindest regards,
Really enjoyed my 3 night stay. Reception desk were very friendly, room huge with lovely view over the courtyard and view to the sea, delightful balcony and staff were attentive and helpful. Food was of a reasonable standard although the dining room lacks atmosphere. Altogether pleasantly surprised
We really liked the location but the hotel was lacking tlc. We had a junior suite which was spacious, but no sun on the terrace; the TV had only 2 British channels, the fridge/mini bar was emptied which was fine, but it wasn't working so we couldn't use it for keeping drinks cold. The bed had a mattress topper but it was too small for the size of the bed so very uncomfortable and so we had to have it removed after the first night. The breakfast was still self service buffet which concerned us as they were relying on other guests following the hygiene rules which many weren't so all the serving utensils were being shared. Check in was a shambles as the person who checked us in didn't seem to understand the new covid requirements and was quite rude.
Unfortunately massive hotels like this feel empty during Covid. This review is representative of a period in time with limited staff/guests so may not be fair in normal times.
Hotel ok however if your not inclusive then it’s not worth booking, be cautious to take water etc to room. Nothing at all is provided on arrival or checkin. We were told on booking we would be given complimentary wine as gold member and upgrade if hotel quiet, neither was even discussed or acknowledged when I enquired. The booking system for breakfast didn’t work either. Hotel ok but if not inclusive you do not feel very welcome.
This is a great property with a convenient location and the half-board option is a great value. The quality of the food is mostly high (some dishes overcooked - eg. prawns) but great variety. The only downside were the beds - the rooms were beautiful, but the beds were very uncomfortable and hard.
I would have reviewed this H10 more positively if it hadn't been for the gym. The gym room was in a deplorable state! There were only a couple of cross-trainers, a treadmill, an old set of dumbbells and two old mats that were falling apart. I visited this 'gym' on 5 days during my stay and the area hadn't been cleaned. The water dispenser was empty most of the time. Also, the two big outdoor swimming pools were always empty as the water was freezing. It might help to have the water a bit warmer in winter. Other than that, the food was amazing, the staff great and the room was clean!
Shalini
Stayed 10 nights in Jan 2020
Response from CCMM on 29 Jan 2020
Dear Guest,
We thank you for taking the time to write us a review.
We would like to offer our apologies for the inconveniences caused on your holiday.
We make note of all your feedback about the gym room and the pools.
We hope to see you in a not too distant future.
Yours sincerely,
María Lorenzo, Community Manager.
Dear Guest,
We thank you and appreciate the time you have taken to leave us a review, this helps us to ensure that all our guests have a relaxing and enjoyable holiday.
It would be a pleasure for us to see you again!
Kindest regards,
María Lorenzo, Community Manager.
8/10 Good
alexander
Travelled with group
13 Jan 2020
Liked: Cleanliness, staff & service
Worth it if you get a good deal/discount
Firstly this hotel is not in Costa Adeje but further along in la caleta Tenerife - so a bit of a walk to get anywhere and hard to get your bearings.
The hotel itself is very grand, as you’d hope/expect for 4 stars. The room was tired and needed redecorated. You were also expected to pay for everything from tea/coffee in your room, an iron or use of a safe - all things I’d say should be in a basic hotel let along a 4 star.
I did not find the reception staff helpful or friendly. As the hotel was so vast I asked different members of staff where the closest restroom was and kept being redirected to one that was two floors and a walk away. I realised on my 3rd day there was a restroom across from the reception. It felt like they wanted you dealt with and away as quick as possible.
The hotels saving grace is its food. I
Went HB for an extra few pounds and the quality of food and service within the restaurant were outstanding.
I would go back but only if I got a good deal.
Cheers
alexander
Stayed 6 nights in Jan 2020
Response from CCMM on 15 Jan 2020
Dear Guest,
Thank you very much for your comment and for your suggestions, which help us to improve our services.
We are really happy to read that you enjoyed your holidays.
We hope to see you again.
Kindest regards,
María Lorenzo, Community Manager.
Nothing! This was the worst hotel I have ever stayed at. Such a waste of money and time. Took us 2 days to get to Tenerife from LA to be at a hotel as horrible as H10.
Verified traveller
Stayed 8 nights in Dec 2019
Response from Community Manager on 30 Dec 2019
Dear Guest,
First of all, we would like to thank you for taking the time to write your opinion.
We are very sorry to hear that your stay with us did not fulfill your expectations.
We would appreciate it if you share more information about your stay: rrpp.hca@h10hotels.com
Yours faithfully,
María Lorenzo, Community Manager.
Another relaxing stay and some welcome new additions to the hotel this time around .
Stephen
Stayed 4 nights in Dec 2019
Response from Community Manager on 30 Dec 2019
Dear Guest,
Thanks a lot for posting your enjoyable holiday at H10 Costa Adeje Palace. We are very glad to know that you were very satisfied with our hotel.
We are looking forward your next stay.
Kindest regards,
María Lorenzo, Community Manager.
4/10 Poor
Verified traveller
23 Nov 2019
Verified traveller
Stayed 7 nights in Nov 2019
Response from CCMM on 29 Nov 2019
Dear Guest,
We appreciate you taking the time to write a review, we are very sorry to see that you had such a disappointing experience. We are grateful for your feedback nonetheless.
Yours sincerely,
María Lorenzo, Community Manager.
Great location. Buffet food if high quality with plenty of choice. Traditional decor gives slightly dated appearance but spotlessly clean everywhere.
Verified traveller
Stayed 10 nights in Nov 2019
Response from CCMM on 29 Nov 2019
Dear Guest,
Thank you very much for taking the time to give us such a positive feedback.
We are glad that you enjoyed your stay at our hotel and our services. We will pass your positive feedback to our staff, it is very important to us.
We are looking forward to see you again.
Kindest regards,
María Lorenzo, Community Manager.
10/10 Excellent
Verified traveller
25 Oct 2019
Liked: Staff & service
Great food, pools, close to beach, tabke tennis and billiard
Verified traveller
Stayed 6 nights in Oct 2019
Response from CCMM on 29 Nov 2019
Dear Guest,
Thank you to post your review about your wonderful experience during your recent stay. Your words are a real motivation for all our team.
We are looking forward to welcome you back soon.
Kindest regards,
María Lorenzo, Community Manager
Dear Guest,
We thank you and appreciate the time you have taken to leave us a review, this helps us to ensure that all our guests have a relaxing and enjoyable holiday.
It would be a pleasure for us to see you again!
Kindest regards,
María Lorenzo, Community Manager.
Dear Guest,
Thank you so much for your positive review, we really appreciate it.
We are glad that you enjoyed your stay at our hotel.
We are looking forward to welcome you again.
Kindest regards,
María Lorenzo, Community Manager.
The location was good quiet but not too far from the action
Verified traveller
Stayed 7 nights in Jul 2019
Response from CCMM on 16 Oct 2019
Dear Guest,
We want to thank you for having chosen the H10 Costa Adeje Palace to spend your holidays and for the comment about your stay.
We are looking forward your next visit.
Kindest regards,
María Lorenzo, Community Manager.
10/10 Excellent
Verified traveller
7 Jul 2019
Verified traveller
Stayed 6 nights in Jun 2019
Response from CCMM on 16 Oct 2019
Dear Guest,
Thanks a lot for posting your enjoyable holiday at H10 Costa Adeje Palace.
We are looking forward your next stay.
Kindest regards,
María Lorenzo, Community Manager.
Great place - breakfast was ridiculous so so yummy! Location was great, right on the beach. The room was really nice too, very clean and modern with a lovely balcony. The pool area was fab too. Absolutely no faults :)
Verified traveller
Stayed 3 nights in Jun 2019
Response from CCMM on 16 Oct 2019
Dear Guest,
Thank you so much for your positive review. We are glad to read that you had a great time in our hotel.
We are looking forward to welcome you again soon.
Kindest regards,
María Lorenzo, Community Manager.
Dear Guest,
First of all, thank you for your trust in our hotel.
We really appreciate your kind review.
We are happy to read that you had a great time with us.
We are looking forward to see you again.
Kindest regards,
María Lorenzo, Community Manager.
Dear Guest,
We thank you and appreciate the time you have taken to leave us a review, this helps us to meet our main goal, to ensure all guests have a relaxing and enjoyable holiday.
We hope to welcome you back.
Kindest regards,
María Lorenzo, Community Manager.
Dear Guest,
Thanks a lot for posting your enjoyable holiday at H10 Costa Adeje Palace. We are very glad to know that you were very satisfied with our hotel.
We are looking forward your next stay.
Kindest regards,
María Lorenzo, Community Manager.
Dear Guest,
We want to thank you for having chosen the H10 Costa Adeje Palace to spend your holidays and for the comment about your stay.
We are looking forward your next visit.
Kindest regards,
María Lorenzo, Community Manager