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Reviews of El Marqués Palace by Intercorp Hotel Group

4 out of 5
El Marqués Palace by Intercorp Hotel Group
C/ Las Rosas, S/N, Santiago del Teide, Santa Cruz de Tenerife

Reviews

8.6

Excellent

Rating 10 - Excellent. 100 out of 214 reviews" "
Rating 8 - Good. 80 out of 214 reviews" "
Rating 6 - Okay. 28 out of 214 reviews" "
Rating 4 - Poor. 4 out of 214 reviews" "
Rating 2 - Terrible. 2 out of 214 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Kuldeep

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful location. Lovely staff.
Stayed 11 nights in Dec 2023

10/10 Excellent

Jose, Hialeah

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Excelente lugar y accesible
Stayed 4 nights in Mar 2024

8/10 Good

John Peter

Travelled with partner
Liked: Amenities, property conditions & facilities
Well placed within the area, Lidl over the road and restaurants within easy walking distance. On the poor side there is no wi-fi in the rooms, and our patio only got the sun between 3.15pm and 6.15pm
Stayed 17 nights in Feb 2024

8/10 Good

Colin

Travelled with partner
Liked: Cleanliness, amenities
Clean, helpful staff
Stayed 7 nights in Feb 2024

10/10 Excellent

Neil

Stayed 10 nights in Nov 2023

10/10 Excellent

Tomasz

Stayed 5 nights in Oct 2023

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A great stay. Property well maintained. Reception staff were extremely helpful in every way.
Stayed 7 nights in Oct 2023

8/10 Good

Horace

Liked: Cleanliness, room comfort
Another great two weeks
We have stayed in El Marques Palace many times (usually at least twice a year) The location is perfect for us at the top of the hill as the restuarants and bars we use are also at the top of the hill. All staff are very helpfull and polite. It may be time for the appartements to be freshened up and bathrooms fittings could do with being replaced. However we will be back next year.
Stayed 14 nights in Sep 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Aug 2023

8/10 Good

Horace

Liked: Cleanliness, room comfort
May 2023
We have stayed in El Marques Palace many times over the last 20 years and while the appartments are always clean they are now starting to look a little tired and could do with new bathrooms and a coat of paint. Everthing else was up to their normal high standard.
Stayed 7 nights in May 2023

10/10 Excellent

Rona

Liked: Cleanliness, room comfort
Stayed 8 nights in Apr 2023

10/10 Excellent

Philip

Liked: Cleanliness, amenities, property conditions & facilities
Staff very friendly and helpfull, very very clean, heated pool was a real bonus
Stayed 6 nights in Mar 2023

8/10 Good

Elwyn

Stayed 3 nights in Jan 2023

8/10 Good

Beata

Travelled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Nov 2022

8/10 Good

Colin

Liked: Property conditions & facilities
Stayed 14 nights in Oct 2022

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Sep 2022

8/10 Good

Horace

Liked: Cleanliness
We have stayed at El Marques Palace many times over the last twenty years. It is a very good location for both beach and many good restaurants. The staff are always polite and very helpful. Street parking is not normally a problem but if necessary it is possible to pay for a parking space in the underground parking garage. While the rooms are clean it may be time for an update. However this will not stop us from going at least twice a year.
Stayed 7 nights in Sep 2022

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, room comfort
Comfortable apartments in lovely area
We had just escaped the tourist hell that is Los Cristianos, so Puerto Santiago/Los Gigantes seemed like a lovely haven. The apartments sit between the port village area of Los Gigantes and the (older and nicer end of the) Puerto Santiago strip, with easy access to both. There are plenty of very good restaurants within an easy walk, as well as beaches (rocky and sandy), look out points, supermarkets, and public transport. The apartment complex (individual apartments differ) have views of Los Gigantes and the sea - the higher up ones have much better views and get more direct sunlight. The pools were great for our kids, and there is a nice bar/restaurant attached. All the staff were extremely friendly and helpful. The apartments seem to be in a "standard" Canary Island configuration, with a balcony, a bedroom, a bathroom, and a kitchen/diner/second bedroom with a comfortable sofabed. The kitchen even has a washing machine - which is extremely useful. The cooking utensils were adequate for cooking pretty decent meals, although their were no supplies (like oil or salt and pepper) at all. All in all, a very comfortable place to spend a few weeks, well located to explore South Tenerife. Our only criticism is that the apartment was looking a *little* tired, but if you mentioned anything specifically you could get it fixed almost instantly.
The pool area.
Sunset from our balcony.
A moody view of Los Gigantes from our balcony.
Stayed 6 nights in Aug 2022

10/10 Excellent

Yetunde

Travelled with family
Liked: Cleanliness, amenities
My family just got back from 10 days holidays at El Marques, the male receptionist staffs were brilliant and gave great tips on where to visit around town. Polite and friendly site staff as well. We had a 2 bedroom and 2 bathroom apartment with a good size balcony. It was clean and the tv had English channels which was a great plus. Only downside is the bathrooms need modernisation. Swimming pool and site grounds were always clean and tidy. I'll definitely recommend.
Stayed 10 nights in Jul 2022

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and spacious accommodation. The balcony was huge and private with a wonderful view. A great base location to explore the Island and safe free parking outside the hotel. The staff were friendly and very helpful. Plenty of bars and eateries nearby, especially The George where you will have breakfast if you book breakfast at the hotel. Walk down to the nearby towns and you will find wonderful Tapas and other restaurants. A wonderful break.
Stayed 7 nights in Jul 2022

8/10 Good

Melanie Ann

Liked: Cleanliness
Good location
Stayed 7 nights in Apr 2022
Response from Recepcion on 14 Jun 2022
Dear Melani Thank you for the note and your commentary. Hope to see you again. Wish you a happy summer! Kind regards, reception

10/10 Excellent

Emily

Liked: Cleanliness, room comfort
Amazing aparthotel
Absolutely amazing place!! The reception staff were so helpful and very good speakers of English so easy to communicate. The rooms exceeded our expectations! They were so clean and the beds were super comfy. I wish we stayed longer here but we will definitely have to come again!
Stayed 5 nights in Mar 2022

8/10 Good

Rachel C.

Liked: Cleanliness
February sunshine
Lovely stay in this property. The heated pool is great and the area clean with plenty of sun beds
Stayed 5 nights in Feb 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Staff were very helpful and polite. Apartment lovely and clean. Sadly beds were awful- far too hard and we didn’t sleep well all week.
Stayed 7 nights in Feb 2022

8/10 Good

Tim

Liked: Cleanliness, room comfort
Nice enough place without any frills. Receptionist & pool bar manager where both very friendly, Rosi on reception was particularly helpful & informative. The pool was heated when we arrived but strangely got colder each day, maybe they switched the heating off? Apartment was spacious and well equipped. The only real negative is that the pool area is very overlooked by people walking by, a little more screening on the fence above next to the main road would help. The footfall past the hotel is mainly generated by people going to Lidl which is directly across the road from the hotel. All in all a pleasant enough stay
Stayed 4 nights in Feb 2022

8/10 Good

Jeremy

Liked: Cleanliness, room comfort
Nice central apartments
Nice apartment in a good location for accessing the local shops, restaurants and beaches. Good pool but not much else in the way of facilities
Stayed 5 nights in Nov 2021

10/10 Excellent

thomas

Travelled with group
Liked: Cleanliness, room comfort
Amazing views-spacious and clean apartments
Apartments were spacious and clean.Rooms cleaned every 2 days.All equipment needed was provided and reception staff were extremely helpful. Balcony large with fabulous view of sea.Pool large enough and warm enough.
Stayed 7 nights in Nov 2021

8/10 Good

Verified traveller

Liked: Cleanliness
Good as ever
Have stayed at El Marques Palace many times and it is always good. The rooms are starting to need re-decoration as they are begining to look a bit tired. The receptionists are always polite and helpfull. For some reason this year there was no BBC tv, that is not a complaint but just a remark as it did not cause any problem with our holiday. We are sure we will be back again in the near future.
Stayed 7 nights in Nov 2021

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, room comfort
Average breakfast
The room is large, the kitchen equipment is excellent (microwave, washing machine ...), the hotel pool is average. The staff is friendly and very helpful. Breakfast - below average. There are 3 variants of English breakfast available, you get coffee next to it, juice has to be paid extra. No croissants, flakes, fruit .... very bad choice!
Stayed 7 nights in Oct 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a nice stay in difficult times, large well appointed apartment with everything you need, maybe a little tired but wouldn't take much to bring it up to date. Large terrace, hotel in good location with helpful friendly staff. I booked through Expedia for May 2020 but due to covid were unable to travel, rebooked for May 2021. A week before we were ro fly out my flight was cancelled so we had to fly out 3 days late, as soon i was informed of this i emailed hotel and explained the situation in great detail giving all dates and asking if we could have the 3 days from the beginning of our stay added on to the end of our stay, we were told there wouldnt be a problem but they offered to add the 3 days on to the wrong date, i emailed and pointed this out and didnt receive a reply, as we were flying out a day or so later i expected to sort it out on arrival but was informed i had lost the 3 days. I had adjusted my flight so we were flying back 2 days later. Hotel was adamant i had lost the 3 days even though i have their email saying it would be fine. I contacted Expedia which is very difficult to do, finally managed to get a reply on their Facebook page i was assured they would contact hotel and i would be able to sort it personally with hotel ut they still refused to allow me to use the days they owed me. A week before the end of our stay i contacted Expedia again to explain i had £110 credit from my original 2020 booking and they didnt let me use that either.
Stayed 6 nights in Jun 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location, rooms were good size if a little tired. Lovely balcony, good facilities.
Stayed 10 nights in May 2021

8/10 Good

Allan

Liked: Room comfort
Stayed 17 nights in Dec 2020

8/10 Good

Graeme

Liked: Cleanliness, room comfort
Good 5 night stay
Good spacious clean Apartment. Great views Excellent heated swimming pool. Bath needs taking out & a walk in shower fitted.
Stayed 5 nights in Dec 2020

8/10 Good

Carol, England

Travelled with family
Liked: Cleanliness
The apartment we were in 324 did need some decorating and updating, The kitchen did need replacing and there were not enough crockery glasses and no tins dihes bowl etc. that could be used in the oven. We did go and buy what we needed. When we spoke to the receptionist she said we should have come to them and they would have given us some but the appartment was privately owned
Stayed 14 nights in Feb 2020

6/10 Okay

Verified traveller

Travelled with partner
Great view from sea view apartment. Convenient location for us with good access to shops at the side and rear of the complex.
Stayed 7 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a nice stay . Location very convenient. Close to supermarkets , friendly staff . Heated pool , Not too busy Clean though decor a bit tired . Needs updating. Not happy that we have to pay for using lockers and pool towels . Should have a refundable deposit instead like most hotels .
Stayed 7 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Positives Lovely warm swimming pool, nice and quiet, never hard to get a sunbed and kids free to have fun without anyone blowing whistles at them, baby pool is as warm as a bath (tiny though). This is the reason we keep going back here. Kids would basically live in the pool if we let them. Great area to stay in, relaxed location, suits older people and families best as quiet nightlife, lots of Spanish bars and restaurants nearby and lidls across the road is so handy Very clean and well maintained everywhere cleaners do a fantastic job Reception staff helpful Nice big apartments, lots of space Negatives Beds are not great at all but we were tired enough to sleep anyway. Can be very noisy as well in front bedroom with traffic and people, sound proofing is non existent. And curtains in back bedroom don’t keep light out at all. Booked a sea view apartment but had one which never got any sun in balcony which was disappointing Did not like the pool bar at all, used to be run by a lovely Italian guy who did great coffee and crepes and lots of other stuff. Now it only does burger and fries and a toasty, brings you fries you’ve not asked for and then charges you for them. Kids were very sad this year there were no crepes. He shouted at people for bringing drinks to pool as well and basically made people uncomfortable. Oven and hob pretty terrible if you want to do much cooking
Stayed 11 nights in Dec 2019

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Nov 2019

8/10 Good

Horace

Liked: Staff & service
Stayed 7 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was an excellent hotel, very polite employees, very clean , couldn’t find anything to be really negative about this hotel, would definitely recommend
Stayed 7 nights in Sep 2019

6/10 Okay

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
It is supposed to be air-conditioned but it doesn’t work well. First night we slept drenched in sweat the second night we complained and asked for a portable fan which helped. It is up on a hill so lots of stairs to get to the beaches (great exercise!)
Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location and great views. Bathrooms need updating with showers.
Stayed 8 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People on reception were at all times cheerful and helpful. Balcony and pool furniture needs to be changed.
Stayed 14 nights in Aug 2019

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were dealt with by reception at all times by professional, helpful staff. We did get a ron upgrade, whuch was nice but unnecessary, as there was only two of us. My only issue was the size of the bath towels in the bathrooms, they were jusr not big enough. Other wise a very good hotel.
Stayed 8 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice ,clean hotel ,great staff ,only downside is no restaurant and a small bar area
Stayed 7 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Location very good ( we personally like this area of the town). Pool area nice. The couple who ran the poolside bar were great..but opening hours were a bit hit and miss.
Stayed 10 nights in Jun 2019

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the apartment was nice, the reception was well informed and helpful the pool area was always clean and tidy with plenty of beds, the bar staff were great they were amazing the only problem we had and it was no fault of the staff was 1. a full on domestic next door were security were called. 2. children running around climbing over the ground floor balconies at 5 in the morning ours being one.
Stayed 11 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and room you apartment, great sea views, great furniture on balcony, brilliant friendly staff
Stayed 8 nights in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Our room was spacious. The pool was heated and very clean. The staff were very friendly and helpful. A lovely bottle of wine was in our room on arrival, thank you. We did ask for an upgrade to a sea view room but were told there were none available, which was a shame as they were not that full up.
Stayed 4 nights in May 2019