Ratings based on 46 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
89% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller

Ei viiden tähden hotelli

Posted 17-Nov-2014
Pros: Sijainti oli hyvä.
Cons: Siivouksen tasoa, huoneiden kuntoa
Location: Hotellin sijainti on hyvä, lähellä rantaa ja ostoskeskusta.
Hotelli on kaukana viiden tähden hotellista. Huoneet ovat pimeät ja kaipaavat kunnostusta. Myös siivouksen tasossa on toivomisen varaa. Allasalue on siisti, mutta hotellin allasalueen aidan toisella puolen on iso katutyömaa, josta tulee kivipölyä ja kivipora huutaa 6pvää/viikossa. Ruoka on melko hyvää, tosin vaihtelua olisi voinut olla enemmän.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom UK

Good location currently sat amongst building site

Posted 07-Nov-2014
Pros: Staff / service; food; location; a few English TV channels (BBC 1, BBC 2, ITV & Channel 4)
Location: Currently nestled between 2 building sites - one at the rear noisy & dusty (didn't bother us as went to beach). Beach very close as are upmarket shops
Stayed at the Gran Tacande end Oct 2015. Rated at 5 stars but I would rate at a pleasant 4. Arrived mid-evening & were presented with a glass of cava each at reception - nice touch. Decor comprises a lot of marble but not many 'softer' touches. Somewhat spartan / minimalist style. PRO's: (1) The staff; very professional, friendly & efficient. Nothing too much trouble (2) The location; just a walk through the outside restaurant, past the pools & through a key card security door &you are just 30 seconds from the Duque beach. Here you can hire a pair of beds under a parasol of just under €20 / day. Give the beach wardens your towels and they will put them out for you next morning. The chinese masseurs on the beach were also very popular. (3) Food at the restaurant was very good. A self serve buffet style but the choice is very good with some food prepared & kept hot whilst others, such as fish or meat cuts were cooked on the spot. Plenty of good salads, cheeses, desserts. As much as you could eat. Breakfast also good. (4) The weather; perfect all week. The sun was powerful but the nice breeze on the beach and the sea were the ideal antidote. The official temperatures didn't seem that hot e.g. 21oC - 25oC but having been round the Caribbean earlier this year the beach felt just as hot. CONS: Not many but you need to be aware that opposite the front of the Hotel is a large building site. Whilst we were there they were also building a shopping centre at the rear so a bit noisy.
2 out of 5
by A verified travellerfrom uk

Not a 5 star

Posted 04-Nov-2014
Please don't go there expecting 5 star luxury, it is not, lucky if it a 4 star. Catering staff are lovely but that is it. Needs a refurb . Paint pool area during day and do electrical work in bedroom above our room at 2 am when we complain reception say it will continue a little longer. Next night starts sgain until my husband got angry with reception staff then it stopped. Is that 5 star service? Our room looked out onto to a staircase that people would use so you couldn't sit on the balcony, Is that what you expect for 5 star?
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Scotland

Excellent hotel and facilities. Above expectations

Posted 20-Oct-2014
Only one issue was the bed and the pillows were not very comfortable. The bus journey to Loro park booked through the hotel had no air conditioning so we all felt a bit sick. Apart from that it was superb.
5 out of 5
Recommended
for Everyone
by A verified traveller

Hotel fabuloso

Posted 20-Oct-2014
Habitacion amplia ycuidada, personal atento y amable, comida muy buena, jardines y zona piscina inmejorables
5 out of 5
Recommended
for Everyone
by A verified travellerfrom GAP

Très bel hôtel, très confortable et accueillant.

Posted 29-Sep-2014
Pros: Tout
Magnifique hôtel.Très bien situé. Le personnel est très sympa.Nous avons passé un excellent séjour!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom A

Hotel bien situado , playa y paseos

Posted 09-Sep-2014
Estuvimos hace unos años y quisimos recordar nuestra experiencia anterior .Continua siendo un buen lugar para pasar vacaciones o como nosotros celebrar nuestro adniversario.
5 out of 5
Recommended
for Families
by MCRfrom UK

Great Service and food made the stay special

Posted 29-Aug-2014 on Hotels.com
Suffice to say we had a great stay, the hotel was lovely with an impressive lobby, great location a short walk from Playa Del Duque and in the midst of both upmarket and less expensive shopping. The kids loved the pool, Azzurra in kids club was lovely, Omar the chef and Antonio the maitere'd all made the stay special. We stayed half-board and it was brilliant, the variety and quality of the buffet was exceptional as it was complimented by a wide range of fresh cooked dishes from the show cooks. The only negatives were the hotel lacked "presence" from the exterior, particualrly on the seaward side where it is beginning to look a little older. The rooms were large and comfortable, but not overly luxurious with cool rather than cold air conditioning. The Sansofe wing is heavily affected by the noise of the evening entertainment which might disturb some people.
4 out of 5
Recommended
for Families
by A verified traveller

This traveller left a rating score only Posted 25-Aug-2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified travellerfrom london

Beautiful hotel, an oasis of calm and relaxation

Posted 23-Jun-2014
Great buffets, lovely pool, top facilities, and very pretty and scenic location. Went with our 3 month old baby and had a fabulous holiday.