Ratings based on 95 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Scotland

Great location at beach

Posted 24-Jun-2015
Pros: Location, staff, buffet breakfast.
Cons: Rooms need updating
Location: At beach. Plenty restaurants, shops, local buses.
We have just returned from two week stay at this hotel. The hotel is meant to be 5 stars and the reception areas are lovely. The room we had was big but needed updating. A bit of decoration and interior designing and it would definitely be 5 stars. We found foodstuff under the bed and had cockroaches. We could not complain about the staff who were all wonderful and could not do enough for you. The buffet breakfast was good, a great selection and cava and cavier every day! Unfortunately there is a great deal of building work at each end of the hotel. A big hotel complex being built at front of hotel and shopping centre at pool end of hotel. It did not bother us too much as we just kept away from the bottom end of the pool. There were plenty beds at the pool and they were very comfortable. Apart from the disappointment re drabness and cleanliness of room the hotel is very nice and i would definitely return.
Comment from Hotel Management
29-Jul-2015 by Departamento de Caldiad, Hotel Management
Dear Yvonne, Thank you for reviewing your recent stay at our Dream Gran Tacande on Expedia. It is wonderful to hear we were able to make your stay that good and you would like to return in the future. In our hotel we have a true passion for gastronomy and are fully aware that meals are an aspect of primary importance for our guests to enjoy their holidays abroad, this is why our expert team of chefs strives to surprise our guests with high quality culinary delights both local and international. It is indeed a great reward to read that you enjoyed the dining experienced and that we were able to tick all the boxes. However, we regret to know you found the cleaning of rooms not efficient enough. We follow all protocols and cleaning ladies do everything to keep the hotel spotless. We are extremely happy to know that you would like to return and our team cannot wait to see you again.
2 out of 5
by A verified traveller

The hotel did not live up to the 5 stars.

Posted 06-Jun-2015
Pros: Location is good.We wish to mention many times Omar and Angelo: both very friendly and helpful.
Cons: Your hotel needs to be refurbished please.
Location: good
Came here for a week with family ,hotel would be indubitable a 4 star and not a 5 star. I don't get it how some people rate it as 5 star hotel, probably they've never been in 5 star hotel. The furniture is very old and archaic.Another downer is the Salt Pools which my kids complain of it and hate to swim there.The free WiFi was often bad reception or impossible to connect. Entertaining was very poor and boring. The buffet got very samey after 3 days.Better to venture out.
Comment from Hotel Management
29-Jul-2015 by Departamento de Caldiad, Hotel Management
Dear Joe, We sincerely appreciate the time you have dedicated to let us know your comments through Expedia about Dream Gran Tacande. Thank you for your praising review about our chefs, you can be sure that we will pass all your nice words to them. On the other hand, we deeply regret to know that you did not find our hotel to be a 5*. We will take all your suggestions into consideration. Our main goal is to ensure a memorable holiday to our beloved guests and we would like to apologize to not being able to reach your expectations. As the direct feedback of our guests is of paramount importance for us we wish to thank you once again for your comments. Please rest assured that we have immediately addressed all your issues and are working hard to improve wherever possible.
5 out of 5
Recommended
for Everyone
by A verified traveller from Berlin

Super Hotel, sehr freundliches Personal, TOP Essen

Posted 26-May-2015
Pros: Essen, Pool, Zimmer, Service
Cons: nein
Location: Hotel liegt etwas am Rand von Adeje, einer belebten Touristenstadt. Wassersport, Shopping-Center, Strand - alles in Fußnähe (max. 5 Minuten)
Wir waren für 9 Nächte im Gran Tacande und wir wollten gar nicht mehr weg. Etwas schwer zu finden, aber der Check-In hat super geklappt, es wurde uns auch gleich ein Willkommensgetränk angeboten. Wir hatten ein Standard-Zimmer und waren damit vollkommen zufrieden. Sehr großzügig geschnitten, mit sehr großen Balkon/Terrasse. Da wir mit Halbpension gebucht hatten, kamen wir 2x täglich in den Genuss des wirklichen klasse Büffets. Hier wurde kein Wunsch offen gelassen, Speisen wurden zum größten Teil direkt vor unseren Augen und nach unseren Wünschen zubereitet. Wir fanden auch immer einen Platz auf der Terrasse zum Essen. Die Qualität der Speisen stand der Quantität in nichts nach. GROSSARTIG!!! Ansonsten waren die Zimmer stets sauber (nur leider unsere Gläser nicht - aber haben dann neue bekommen), die Poolanlage ist sehr schön und gepflegt. Zum Strand sind es nur 2 Minuten vom Zimmer aus gewesen. Die Strandpromenade war auch toll und lud gerade abends zu einem Spaziergang ein. Leider wird genau unter/neben dem Pool ein Shopping-Center gebaut und der Lärm der Baustelle war zum Schluss ein bisschen störend, aber als Stadtkind weiß man das auszublenden ;-) Alles in allem ein super Urlaub, der eigentlich keine Wünsche offen ließ.
5 out of 5
Recommended
for Everyone
by A verified traveller

Very good hotel location

Posted 17-May-2015
Very near the beach with sand! Good bars and restaurants. Can walk along the promenade etc to playa de Americas and Los christinos or caletta. Very good service and very clean. A relaxing break. There is some new designers shops being built under the main pool or a new hotel at the front but this where we laid at the top pool it did not impact our stay or sleep!!
5 out of 5
Recommended
for Everyone
by A verified traveller from Milton Keynes

Excellent hotel in a splendid location

Posted 26-Apr-2015
Pros: The proximity to amenities, the mall and the beach
Cons: The pool in the Spa was too cold to our liking!
Location: Playa Fanabe is a ten min walk and they have some great activities. We did parascending and jet skiing for the first time and enjoyed it thoroughly!
The staff were courteous and very helpful. The waiters in the restaurants were constantly on their toes making sure everyone was well looked after. The beds were comfortable, and the room was serviced regularly and to a very high standard. Room service was prompt and efficient.
5 out of 5
Recommended
for Everyone
by A verified traveller

Perfect

Posted 24-Apr-2015
Just book it, stunning staff , stunning food perfect
5 out of 5
Recommended
for Couples
by jean claude

This traveller left a rating score only Posted 16-Apr-2015 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveller from h

Great location, excellent food, great value

Posted 15-Apr-2015
Compared to the other five star hotels in the area this hotel is great value, and ticked all the boxes. Worth paying a little more for sea view room and for half board as food was excellent
5 out of 5
Recommended
for Families
by Kathryn from Brackley

Lovely, peaceful, well situated hotel near beach

Posted 08-Apr-2015 on Hotels
We stayed here over Easter for 9 nights. We found the hotel to be well situated close to local shops, restaurants and La Duque Beach and only 20 minutes from the airport. Hotel staff were friendly and helpful, especially Omar in the restaurant and Eleanor from the Animation team. The hotel itself was generally well maintained and cared for. The evening entertainment was a little variable, some good, some not so good! Breakfast and dinner fab, great selection and good quality food. The pool area was lovely. However, only the smaller pool was heated which was a shame.Getting a drink poolside was a little challenging at times, we found ourselves going to the bar in the end. Would recommend for families or couples and would stay again.
5 out of 5
Recommended
for Everyone
by A verified traveller from UK

Great location walking distance to beach. Plenty o

Posted 04-Apr-2015
Great experience. Only negative is poor Wifi and for a hotel of this rating I expected better.