Dear Pralad,Thank you for your review. We hope you have enjoyed your short break.In July we will start important renovations in our rooms and common areas. If you book Cleopatra Palace again after the refurbishment, you will enjoy a brand new hotel.Kind regards,

Dear Lawrence,Thank you very much for sharing with us your impressions about your recent stay at Hotel Cleopatra Palace. We are glad to know that you have enjoyed your holidays.The forthcoming refurbishment will include new sound proof windows that will isolate our rooms from any external noise, which will significantly improve the quality of our guests rest.We hope to have the chance of welcoming you back again after the renovation.Kind regards,

Dear Andrew,Thank you very much for your kind words and rating. We hope to have the pleasure of welcoming you back again soon.Kind regards,

Dear Darren,Thank you very much for your kind words. We hope to have the pleasure of welcoming you back again soon.Best regards,

Dear Pat,Thank you for your review.Im sorry to read that the general maintenance of the hotel has fallen below your expectations. Contrary to what you believe, we have reinforced our maintenance protocols in order to ensure a correct level of quality for our guests.We hope to have the pleasure of welcoming you back again after the refurbishment.Kind regards,

Dear Stanley,Thank you very much for your kindness giving us a top rating. We are really pleased to know that you will be visiting us again this autumn. Kind regards,

Dear Guest,I will not hide my astonishment and disgust at the incredible story that you have been able to invent to justify behavior that has been, to say the least, totally unacceptable.It is totally reprehensible that you try to disguise your problems as illnesses, accusing this management and our team of being insensitive to the ailments of our clients, when, on the contrary, we are the first to support and help any guest who needs it, adapting , always, to the varied needs of the many guests we welcome throughout the year.Throughout one night, dozens of guests called us, in the middle of the night, scared by the scandal caused by you in your room, even fearing for your physical safety given your poor conditions. Such was your aggressiveness and so bad was your drunken state that we were forced to call an ambulance and the police, inviting you to leave the hotel the next morning after having repeatedly ignored the warnings given by our security team. This is not the type of behavior we are willing to accept at our resort and we certainly have no intention of hosting them again in the future.Regards,

Dear Andrew,Thank you so much for giving us a top rating. We hope to welcome you back again soon.Kind regards,

Dear Brian,Thank you very much for giving us a top rating, much appreciated.We hope to have the pleasure of welcoming you back again soon.Best regards,

Dear Guest,Thank you very much for your kind words and for giving us a top rating, much appreciated.We will take note of your suggestions and we hope to welcome you back again soon.Kind regards,

Thank you so much for your rating Tracy. We hope to welcome you back again soon.

Dear Natassha,Thank you very much for posting your lovely review and for giving us a top rating, much appreciated. We are glad to know that you have enjoyed so many aspects of our facilities and attention, and we hope to have the pleasure of welcoming you back again very soon.Warmest regards,

Dear Margaret,Thank you very much for your kind review, much appreciated. We hope to have the pleasure of welcoming you back again soon.Kind regards,

Thank you for your rating and suggestions John. They will be taken into consideration. We hope to welcome you back again soon.Regards,

Dear Paul,Thank you for your rating. We hope to welcome you back again soon.Kind regards,

Dear Dov,Thank you so much for posting your positive review and useful pieces of advice.We are really happy to know that you have enjoyed the attention provided by our staff.We hope to welcome you back again on future visits to Tenerife.Warmest regards,

Thank you for your feedback and rating Amit.We hope to welcome you back again soon.Kind regards,

Dear Emil,Thank you for your review.I must admit I have no idea what you are talking about, but it is certainly not Hotel Cleopatra Palace. We have two bars, one beautiful snack bar at the pool area for the day, and a cozy bar hall at night. Besides every morning we have a fabulous breakfast buffet with more than 160 different products to please everyone. Finally, we are situated in the middle of the main strip of Playa de las Américas, better known as the Golden Mile, with plenty of shops, restaurants, bars and an amazing atmosphere, day and night.As I have said, I am sure you are not talking about our hotel. Kind regards,

Thank you very much Daniela. We hope to welcome you back again soon.

Dear Marc,Thank you very much for your kind review and for giving us a top rating. We are glad to know of your satisfaction and we hope to have the pleasure of welcoming you back again soon.Warmest regards,

Dear StevenThank you for your review. I am sorry that your one night stay hasnt been close to expectations. Your booking was received a few hours before your arrival. Being in the middle of the peak season and booking a Standard room, we could only give you the one that was available.For those who preffer softer beds, we offer top mattresses but you need to let us know so we can arrange this for you. As a gold member you had a special discount on our SPA pool, but you did not visit it. Our rooms are being refurbished in 2024, when Hotel Cleopatra Palace will close for renovations. Warmest regards,

Thank you so much Rodrigo. We hope to welcome you back again soon!

Dear Nicoleta,Thank you very much for your kind words. We hope to have the pleasure of welcoming you back again soon.Warmest regards,

Dear Guest,Thank you so much for your kind review. I am glad to hear of your satisfaction and I hope to have the chance to welcome you back in the near future.Kind regards,

Thank you so much!

Dear Patrick,Thank you so much for your kind review. I am happy to know that you have enjoyed your stay with us. We hope to welcome you back again soon.Regards,

Dear Michael,Thank you very much for your kind review. It will be a pleasure welcoming you back at any of our hotels. I am sure you will love the new Mediterranean Palace.Best regards,

Thank you so much Simon. We hope to welcome you back again soon.

Thank you!

Dear Loretta,Thank you for your rating. We will be happy to welcome your suggestions of improvement.Kind regards,

Dear Gintaras,Thank you for your comments. I am sorry to see that your experience with us hasnt been as positive as expected.Hotels in Tenerife do not offer free water for free to their guests, with the exception of Luxury and All inclusive hotels.We will take your comments into consideration.Regards,

Dear Angela,Thank you very much for your feedback. It is a pity that you didnt mention this during your stay as I am sure we would have been able to offer you an alternative room in a sunnier location. Dont forget to include your request on your next booking.We hope to welcome you back again soon.Best regards,

Dear Gerard,Thank you for sharing your impressions with us. I am really sorry to know that some aspects of your recent stay havent been as positive as expected. Unfortunately these key cards are very sensible to the proximity of electronic devices like mobile phones, or even of other cards like bank cards. When one card is faulty, changing it for a new one solves the problem, but if it persists, the reason is not the card but how we use it. Please, accept our apologies for the inconveniences.As for the late check out, please bear in mind that other guests, just like you did, want to have their rooms ready at the moment of the check in. We are in the middle of the high winter season, our hotel is almost fully booked and we needed your room for another guest. We agreed to allow you a late check out in one of the two rooms you occupied, but we needed the other one. None of our staff members has been rude nor unpleasant to you. They kindly explained the situation to you, even when you refused to leave the room in time, causing us and the arriving guests many inconveniences. Warmest regards,

Dear Janette,Thank you for your comments. I am really sorry to read about the negatives. I ignore why you had such a bad impression of our restaurant staff. If you had let us know we would have taken immediate action to correct any lack of attitude or to clarify any misunderstanding.On the other hand I would like to clarify that we have never had an indoor pool. There is a SPA centre, with a acclimatised sea water pool that is undergoing refurbishments right now, if this is what you mean, but it is a complementary paying service. Once again, thank you for your comments.Regards,

Dear Darren,Thank you so much for your kind words. I am glad to read that you have enjoyed your stay. I hope to welcome you back again soon.Best regards,

Dear Guest,Thank you for updating your review. I am glad to read some positives about our staff, much appreciated.I stand by everything I wrote in my previous response to your comment. I would just like to add that the information you have offered on hotel prices is absolutely wrong. Don't forget that you stayed in a superior room with plunge pool, whose price is even lower than a standard room at the hotel you have mentioned, something you can easily check on our websites.Once again, thank you for your comments.Regards,

Dear Guest,Thank you for your comments.It is a pity that your short stay with us has been so disappointing. I would like to clarify that Cleopatra Palace has never been a 5 stars hotel, but a 4 stars one, and, although we know we cannot please everyone, we are proud to say that we are one of the best rated hotels in the south of Tenerife, as you can verify in any social media and travel site.At the moment of your arrival we informed you that you were not allowed to make the Youtube video you stated you wished to do about our hotel, as well as not being allowed to record other guests who have the right to enjoy their holidays without anyone violating their privacy. I hope you have respected this.No, we do not provide Nespresso machines in the rooms but, unlike many hotels, we offer free wi-fi, safe and mini fridge in the rooms at no extra cost. We also have a fabulous 24 hour room service where you can order anything you fancy at anytime. It is surprising that, after your first one night booking, you decided to extend your stay for an additional night in spite of being so disappointed. We, of course, would have liked you to enjoy our facilities and services, but unfortunately this wasnt so in spite of our efforts, which we regret.Regards,

Thank you! We look forward to seeing you in the future.

Dear Ekaterina,Thank you very much for your nice words. I am happy to read that you have enjoyed your stay with us and I hope to welcome you back again soon.Regards,

Dear John,Thank you very much for your kind review and for giving us a high rating. I am pleased to know that you have enjoyed our superior room so much. Having a terrace with a plunge pool here is a privilege and I am glad to know that it has been so positive for you.We hope to welcome you back in the near future.Best regards,

Dear Gerard,Thank you so much for your lovely words. It is a pleasure having you here and we hope to welcome you back again soon!Best regards,

Thank you very much for your kind words. It is our pleasure. We look forward you see you more times.Kind regards, MNR Team

Thank you so much!

Thank you very much for your rating. We hope to welcome you back again soon.

Dear Guest, Thank you very much for your comments. I am sorry to know that your experience with us hasn´t been as positive as expected. please accept our deepest apologies for the inconveniences. Unfortunately, as your comment is anonymous I am unable to find out what happened. Warmest regards,

Thank you very much!

Thank you very much for your nice comments. We will be happy to welcome you back.