Dear Angela,We appreciate that you took the time to share your experience with us.We regret to hear that you missed having in-room facilities for making hot drinks. While we ensure all our junior suites and suites are equipped with kettles and coffee/tea making facilities, we understand the convenience it provides and will consider your feedback for our hotel offerings. Moreover you may ask our Reception for this kettle service.It is delightful to learn that our strategic location contributed positively to your stay, offering both the charm of the old town and the serene escape of Parque García Sanabria. We're also glad the proximity to a Spar store added to your convenience, and that our clean rooms with comfortable beds met your expectations. Moreover, our restaurant's ambiance and culinary offerings seem to have enhanced your dining experience.We look forward to the pleasure of welcoming you back on future occasions.Kind regards,The Management

Dear Jason,Thank you for reviewing your stay with us.We're delighted to hear that our staff made a great impression and that you found our breakfast offerings to be satisfactory and at a reasonable price. It's wonderful to know that the location of our establishment on a pleasant street contributed positively to your stay. We appreciate your feedback regarding the hotel's condition and want to assure you that we continually strive to maintain and refresh our hotel to ensure the comfort and satisfaction of our guests.We hope to see you again in the future. Kind regards,The Management.

Dear Christian,Thank you for taking the time to share your feedback.We're glad to hear that our location met your expectations, providing a convenient base for your visit. We apologize for any inconvenience experienced during your stay. Our standard check-in time starts at 14:00, and we strive to adhere to this schedule to ensure rooms are thoroughly prepared for our guests. We acknowledge your disappointment regarding the pool towel deposit; this policy is in place to manage our amenities effectively, and we appreciate your understanding. Concerning the Wi-Fi issues you encountered, we are continuously working on improving our services and regret any disruption this may have caused. It's important to us that our guests have a comfortable and connected stay. We're also committed to ensuring a pleasant dining experience for all our guests, with a range of dietary options available to cater to varying needs.We hope you will consider staying with us again in the future. Best regards,The Management.

Dear Terry,We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Santa Cruz Contemporáneo hotel with us.On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact me directly if we can assist in making your return even more memorable.Kind regards,The Management.

Dear Daniel,Thank you for your review.We acknowledge the parking situation and understand that it can be challenging. Although we do not have on-site parking, our reception team is always available to assist guests with off-site parking options. We apologize for any inconvenience this may have caused during your stay.Nonetheless, we are delighted to hear that you enjoyed the fantastic views of the harbor and mountains from our hotel, as well as the beautiful veranda. It's also great to know that our breakfast offerings, with fresh squeezed orange juice and a variety of options, met your expectations. We appreciate your kind words about our hotel's walkability and proximity to the park, ramblas, and numerous dining options.We look forward to welcoming you back. Kind regards,The management.

Dear Ms Jayne, We appreciate the time you spent sharing your recent experience in Tenerife. We are surprised by your comment regarding the friendliness of our staff, as we always strive to provide the best service to our guests to make them feel at home. Please accept our sincere apologies if our staff have disappointed you in any way, as this is not our usual standard of service. Also, our hotel does not have a car parking facility. However, you can easily park in the surrounding streets, as well as in a public car park near the hotel. We also have A/C in the room to allow you to cool the room to your liking and we are glad to hear that you enjoyed the spaciousness of the bed. We look forward to welcoming you back in the future to offer you a better service. Kind regards. The Management.

Dear Philip, Thank you very much for having chosen us for your visit to Santa Cruz and for providing us with such excellent feedback. We are thrilled to read that you enjoyed your recent stay with us. Moreover, we thank you for your kind words towards our staff and referencing them by the name, as it makes it possible to reach out to them individually and let them know how they made such a positive impact on your stay. Thanks again for your wonderful input and we look forward to welcoming you back again very soon. Best regards, Marina Zaldumbide | Assistant Manager

Dear guest, Thank you for the great feedback of your recent holiday experience at our Occidental Santa Cruz Contemporáneo. Guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Thanks again for your input and we look forward to welcoming you again son. Best regards, Marina Zaldumbide | Assistant Manager

Estimado Huésped, Muchísimas gracias por su valoración, la cual es muy importante para nosotros, nos ayuda a seguir mejorando y nos motiva en el día a día. Esperamos verle pronto de nuevo. Saludos,

Dear guest, First and foremost, thank you for sharing your opinión with us and with the rest of the Expedia community. We are appreciate your highlight about the cleanliness of our hotel; as we strive to give total confidence in this area, being fully aware that this is basic for a comfortable holiday experience in any hotel. On a different note, we are sincerly sorry to read your dissatisfaction with many aspects of your stay, including the overall facilities, as well as the layout and features of your room. However, we would like to take this opportunity to clarify that we allocate our rooms in accordance with the room category for which you can find a thorough description (with actual photos) in our website. For a future occasion we strongly recommend you to visit our website or to contact our call center from where our agents will be able to give you all the relevant information on the hotel of your choice to make sure that you book the accommodation type that best meets your holiday needs and wishes. We were also very surprised and disappointed to read your comments about the bad location and service of the hotel, since these are some of the most commonly praised strenghts of the hotel by the vast majority of our guests. Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Sincerely, Marina Zaldumbide | Assistant Manager

Dear guest, We first would like to thank you for choosing our Occidental Santa Cruz Contemporáneo hotel for your holidays in Tenerife and for sharing your comments of your experience among us. We also appreciate your kind words towards our staff, since their friendliness and helpfulness is undoubtedly one of our hotel's main assets. Additionally, we are glad to know that our cleanliness and the high quality of our beds were up to your expectations; we are fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel. In regard to the slight noises from the road, we sincerely apologize for any incovenience experienced, as we try to do our best to ensure that the noise levels always stay within the sensible limits so that our guests are not disturbed by exterior traffic noise. However, sometimes it is impossible to guarantee this, as there are moments where some traffic noise may be heard from the local municipality services, especially on our lowest road facing floors. Once again, many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us and we truly hope to have the opportunity to welcome you again soon. Best regards, Marina Zaldumbide | Assistant Manager

Dear guest, Firstly, we would like to thank you for the praising review you shared following your visit to our hotel. We are delighted to read that we were able to match your expectations regarding our modern and comfortable rooms, as well as our excellent team. We are very grateful for your compliments towards our staff, whose friendliness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Again, we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Sincerely, Marina Zaldumbide | Assistant Manager

Dear Amit, We thank you for sharing your comments with us following your experience. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday with us was an enjoyable one. We are very pleased to know that you appreciated our rooms as well as their cleanliness, since we strive every day to make our guests' stays as comfortable as possible. Regarding the size of the room, we lament your disappointment and would like to take the opportunity to point out that we have different room categories available and all accommodations are thoroughly described on our website. Therefore, for coming occasions we would like to offer you a personalized booking guidance through our call center, to make sure you make a reservation for the accommodation that best meets your needs and wishes. On a different note, we are very happy to know that our breakfast buffet lived up to your expectations, as our team of chefs continuously strives to ensure a wide variety of local and international dishes to please all palates, in all services. In fact, it is very gratifying to read that we were able to conquer yours. Once again, we thank you for sharing this valuable feedback with us, and we look forward to welcoming you again in the future. Kindest regards, Marina Zaldumbide | Assistant Manager

Dear customer, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. We have read your comments on the room we have accommodated you in and sincerely regret your disappointment on the size and layout of your room and encourage you for a future holiday planning to visit our website where you will find a thorough description of our hotels' rooms and facilities to make sure you book the one that best meets your holiday needs and wishes. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Manuel R. Pérez Hotel manager assistant

Dear guest, Although we are quite surprised and dismayed by the content of your review regarding your holiday at our Occidental Santa Cruz Contemporaneo, please rest assured that your comments have been taken onboard and revised by the entire Management team. Please receive our most sincere apologies for not fulfilling your expectations regarding the room you were in. The involved departments have been informed about your comments and we are sure they will help us to improve. We work very hard, striving to surpass guest expectations and your review has stimulated us to continue endeavor to achieve your satisfaction if you decide to honor us with a new visit. Kind regards, Virginia García Assistant Manager