Exterior

Reviews of 4Dreams Hotel

3 out of 5
4Dreams Hotel
Agustin de Bethencourt, 14, Puerto de la Cruz, Tenerife

Reviews

7.6

Good

Rating 10 - Excellent. 67 out of 323 reviews" "
Rating 8 - Good. 157 out of 323 reviews" "
Rating 6 - Okay. 58 out of 323 reviews" "
Rating 4 - Poor. 31 out of 323 reviews" "
Rating 2 - Terrible. 10 out of 323 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Richard, Aberdeen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place of a sidestreet, little cafe next door but location for shops restaurant etc great.
Stayed 2 nights in Jan 2024

4/10 Poor

Alfredo

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2023

8/10 Good

Eckert-Maret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Bit dated. Very clean. Wifi terrible.
Stayed 26 nights in Jan 2023
Response from 4Dreams Hotel*** on 6 Feb 2023
Dear Eckert-Maret, We apologize for the Wi-Fi issue. We have checked and the WiFi works perfectly, also we are not aware of any complaints from other clients on the dates of your stay. You should not forget that you stayed in one of the cheapest hotels on the entire island of Tenerife, so if your expectations are high, the most consistent thing to do is to increase your accommodation budget and book a higher category hotel.Thank you for your review and your positive words regarding the location and cleanliness. We hope you also liked the cheap price paid for your stay and the free services you had in your room, as well as the solarium and pool area, located on the roof, and where you can enjoy wonderful views of the Teide Volcano and the Atlantic Ocean. .Greetings.

10/10 Excellent

keith, wolverhampton

6/10 Okay

Matthew John, London

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Paid extra for a double bed, only got two singles 😡 Got put next to the lift that you can hear going up and down. You have heard others say about the loud night life. I must have been on the other side, all I got was a noisy school a church bells going off every 15min
Response from 4Dreams Hotel*** on 6 Nov 2022
Dear john,Let us reply to his comment with the precise information:1.- Double rooms, whether they have one or two beds, have the same price. You did not pay more for a Double Twin than for a Double with a double bed. Simply that on the dates of your Reservation there were no longer Single or Double Rooms with a double bed and you reserved a Double Room with one or two beds.2.- We apologize if some other guests were not respectful of your rest.3.- The elevator has a normal noise.4.- The church bells only ring during the day.5.- The children from the nearby school go out to the playground for a few minutes at noon and only on weekdays, not on weekends.You should not forget that you stayed in the same Historic Center of our city. It seems that you are very sensitive to noise: for this reason, we must recommend that, in your next search for accommodation, you do not book in the same center where there will always be more noise, since Puerto de la Cruz is a very lively town. Perhaps it would be better to stay in a rural environment (although there are also churches, dogs, cats, sheep, chickens, roosters, cows, goats, all kinds of animals that make their typical noises, as well as farmers with their tractors and farming machinery).We are sad that this issue prevented you from giving us a better rating and that you did not review anything positive. However, and given that you have not cited it as negative, we hope that you liked the price paid for your stay (we are one of the cheapest hotels on the entire island of Tenerife), the comfort of the beds, the cleaning service , the attention of our Reception staff 24 hours a day, the free services you had in your room (wifi, fridge, television with international channels, personal hygiene items, hair dryer), as well as the solarium area and swimming pool, located on the roof, and from where you can enjoy wonderful views of the Teide Volcano and the sea, very convenient to perceive the positive things that surround us (although the noise of the water could also bother you).May you be happy.4Dreams Hotel***

8/10 Good

Hilary

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

8/10 Good

James Hamilton

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Quick break
Ok hotel for the price. Pool area nice. Room surprisingly quiet being right next to the lift. Whole place desperately in need of refurbishment though.
Stayed 1 night in Aug 2021
Response from 4Dreams Hotel on 20 Aug 2021
Dear James, Thank you for your positive review and recent stay with us. We are glad you had a pleasant break with us and we inform you that we are constantly updating our facilities. We hope to welcome you back again in future. Best wishes,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The property is in a great location and the staff were very friendly and helpful. The hotel is very tired and our bedroom window opens into a central void which means you can literally hear everything others with similar rooms are doing. Overall it was ok for the money paid.
Stayed 1 night in Feb 2020
Response from 4Dreams Hotel on 8 Feb 2020
Dear Guest, Thank you very much for sharing your positive review, we are really glad to know our hotel was a good choice for your holidays in Puerto de la Cruz. We hope you also liked the cleanliness and the free services you had in your room (WiFi, fridge, TV with international channels, free amenities), as well as the pool and solarium located on the roof. Greetings,

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020
Response from 4Dreams Hotel on 22 Jan 2020
Estimado Cliente, Gracias por su positiva puntuación. Quedamos a su disposición si decide visitarnos en futuras ocasiones. Atentamente,

6/10 Okay

Verified traveller

Stayed 3 nights in Dec 2019
Response from 4Dreams Hotel on 14 Dec 2019
Estimado huésped anónimo, Le pedimos disculpas si no hemos cumplido con sus expectativas. Estuvimos 24 horas a su disposición en Recepción por lo que, de habernos informado, le podríamos haber ayudado. Nos entristece no saber el motivo de no otorgarnos una mejor valoración. Esperamos que, ya que no lo cita como negativo, le haya gustado el precio pagado, la céntrica ubicación, piscina, solarium, limpieza y servicios gratuitos que tuvo en su habitación (wifi, nevera, televisión con canales internacionales, útiles de aseo personal, etc.). Saludos.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from 4Dreams Hotel on 5 Sept 2019
Apreciado Huésped, Agradecemos el tiempo invertido en valorar nuestro Hotel. Le pedimos disculpas si no hemos cubierto sus expectativas al 100%. Esperamos que vuelva a visitarnos en futuras ocasiones. Saludos cordiales,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
DIDN'T LIKE THE CHAIR IN BEDROOM, VERY OLD AND UNCOMFORTABLE. NO HOT WATER A FEW MORNINGS
Stayed 18 nights in Mar 2019
Response from 4Dreams Hotel on 30 Mar 2019
Dear Anonymous, Thank you for your recent stay and feedback, it is important for us. We apologize for any inconvenience during your stay. Beds, pillows, chairs, etc. are quite a subjective aspect so we are sorry in your case chair did not meet your expectations (for many other guests it was perfect). As about the hot water "a few mornings", we haven´t received any complaint recently in order to check and solve the problem (if there was a problem). We would have done our best to make your stay pleasant and comfortable. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth a try
A well kept and managed hotel in a busy central location but remarkably quite at night.
Stayed 1 night in Mar 2019
Response from 4Dreams Hotel on 17 Mar 2019
Dear Anonymous, Thank you very much for your positive feedback. We are pleased to know you had a pleasant time with us and you enjoyed staying at the heart of the City. We hope to welcome you back again in future. Best regards,

8/10 Good

giorgi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from 4Dreams Hotel on 21 Feb 2019
Estimado Anónimo, Desde el Hotel 4Dreams agradecemos enormemente su valoración. Esperamos volver a darle la bienvenida en otra ocasión. Saludos cordiales,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from 4Dreams Hotel on 22 Jan 2019
Estimado Anónimo, Desde el Hotel 4Dreams agradecemos su excelente puntuación y visita. Le esperamos de nuevo pronto. Atentamente,

8/10 Good

Jono

Liked: Cleanliness, staff & service
Disliked: Room comfort
Excellent location, helpful staff, good breakfast. Single room basic but fine for the price. Only issue was lack of hot water. Also hard pillows but that's a matter of taste.
Stayed 3 nights in Jan 2019
Response from 4Dreams Hotel on 22 Jan 2019
Dear Jono, Thank you for sharing your positive review. We are glad you had a pleasant stay with us and we apologize for the problem with the hot water, which was solved immediately. Best regards,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
In a excellent location, reception staff very friendly and helpful. Very clean and tidy hotel and room. Downside are the pillows are like concrete slabs and the lift makes a horrendous noise!! Very poor nights sleep.
Stayed 1 night in Jan 2019
Response from 4Dreams Hotel on 20 Jan 2019
Dear Guest, Thank you for sharing your feedback. We apologize for any inconvenience caused during your stay. The same pillows are fantastic for one guest and horrible for another, unfortunately we do not offer pillows à la carte service. Wishing you all the best,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2018
Response from 4Dreams Hotel on 6 Jan 2019
Estimado Anónimo, Desde el Hotel 4Dreams agradecemos su valoración y reciente visita. Atentamente,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great wifi, breakfast, 24 hour desk. Always professional and kind.
Stayed 5 nights in Dec 2018
Response from 4Dreams Hotel on 3 Jan 2019
Dear Guest, Thank you for sharing your great review, it was a pleasure for us to read you had a pleasant stay with us. Best wishes for a Happy and Joyful New Year,

8/10 Good

Verified traveller

Stayed 10 nights in Dec 2018
Response from 4Dreams Hotel on 27 Dec 2018
Muchas gracias por su comentario, ¡esperamos volver a verle en su próxima visita a Puerto de La Cruz! Saludos cordiales,

8/10 Good

Mik, North Devon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic room but fine. Could have done with a coffee machine in the room. Staff were very friendly. Excellent location.
Stayed 10 nights in Oct 2018
Response from 4Dreams Hotel on 28 Oct 2018
Dear Mik, Thank you very much for your positive feedback. We remind you kettles are available at reception on request as well as a vending machine with hot drinks. Best regards,

6/10 Okay

Nilesh

Disliked: Cleanliness, property conditions & facilities
Good hotel, but needs update and modernising. Nice Breakfast.
Stayed 3 nights in Oct 2018
Response from 4Dreams Hotel on 19 Oct 2018
Dear Nilesh, Thank you for sharing your feedback, it is very important for us. We are trying to stay always up-to-date, fulfilling expectations of travellers from all over the world at the cheapest price in Tenerife. We understand sometimes it is not possible. Best wishes,

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean, in a perfect central location.
I often stay here in a single room. Sometimes I am given an interior room and otherwise a room with an exterior outlook but always comfortable and clean. The staff are friendly and efficient. The location is perfect.
Stayed 2 nights in Sep 2018
Response from 4Dreams Hotel on 26 Sept 2018
Dear Carolyn, Thank you very much for your positive review regarding your recent stay at 4Dreams Hotel. We are pleased to know you had a great time with us and we meet your expectations every time you choose us. Best wishes and see you soon,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
I had to change a room next day after arriving.There was constantly noise from the roof side and communal area (teenagers). The second room, actually bathroom had an issue as well, water on the floor every day, I guess from the sink. I was tired to ask for anothe one and move my staff again. The hotel accommodate many families so the pool is quite busy, not too much chance to swim because is very small. Overall stay was ok, but I wouldn't book the hotel again.
Stayed 7 nights in Jun 2018
Response from 4Dreams Hotel on 7 Jul 2018
Dear Anonymous, Thank you for sharing your review, we are deeply sorry you had that experience with us. Our hotel welcomes guests from all ages, countries, cultures, nationalities, etc. Maybe you should search for an "Adults only" and far away from the city centre, we are glad you mention we did our best to find a suitable room for you. We wish you all the best. Regards,

8/10 Good

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ekaterina, St.Petersburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very well located, 1 min from Plaza Charco, 10 mns from Martianez or Playa Jardin. Many rstorants around, Breakfast is super good for the cost of 5 euro. Gorgeous views from the terrace, good pool. Will definately come back if stay in Puerto de La Cruz. Thanks!
Stayed 3 nights in Mar 2018
Response from 4Dreams Hotel on 13 Mar 2018
Dear Ekaterina, Thank for taking the time to share your experience following your recent stay at 4Dreams Hotel. We are pleased to read that you had an enjoyable time with us and that you found the service offered to your expectation. We are already waiting forward to your next great holiday with us! Best wishes.

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, great location
It would be a good idea for the management to put a sign in each room reminding guests that there are other guests around and to keep their voices down. On 3 occasions we had to tell other guests to quieten down as they were shouting into their cellphones, or sitting outside the rooms having conversations at the top of their voices - on one occasion at 3.40am. Makes for an uncomfortable situation and hard to sleep also.
Stayed 7 nights in Jan 2018
Response from 4Dreams Hotel on 4 Feb 2018
Dear Philip, Thank you very much for your positive review, despite the inconveniences mentioned. Your suggestions are welcome, it is important for us to know how can we improve our guest´s experience. We anyway apologize about the noise issue during your stay and we remind you our staff is 24 hours available at Reception. Best regards,

8/10 Good

trevor

Liked: Cleanliness, staff & service, room comfort
Excellent value
Excellent value for a well located hotel in pedestrianised area of Puerto. Easy walk to the harbour, the Lido and many bars, restaurants and shops.
Stayed 7 nights in Nov 2017
Response from 4Dreams Hotel on 14 Dec 2017
Dear Trevor, Thank you very much for taking the time to write your positive review. We are pleased to know you enjoyed your time visiting beautiful Puerto. We hope yo welcome you back again in future. Best wishes. 4Dreams Hotel

10/10 Excellent

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2017

10/10 Excellent

Fatou, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
great hotel in a beautiful location next to two black sand beaches and lots of restaurants. the staff at the hotel are amazing speak English and are incredibly helpful. right next to the strip of clubs/bars hiwever the hotel is far enough for you not to hear any noise. obly complaint would be that the church bells ringing are a bit annoying but if you sleep with the windows closed you will be fine.
Stayed 7 nights in Aug 2017
Response from 4Dreams Hotel on 8 Sept 2017
Dear Fatou, Thank you very much for such a positive feedback! We are pleased to read you has a great stay with us and church bells weren´t an issue for you, as they are part of Puerto de la Cruz´s unique spirit. Wishing you all the best ahead,

4/10 Poor

Peter

Disliked: Staff & service
Not good!
So on arrival we had no hot water in the bathroom (sink or shower). Because it was weekend they could not get an engineer to fix it. As the hotel was full we could not change rooms so they offered us the use of the bathroom in a single room on another floor. That had no hot water either. Luckily our son was staying on the floor above us so all three of us had to take turns to use his bathroom. There was also an "end of course" school trip staying for the weekend. We had a large group of fifteen year old running up and down the corridors from 2am until 3.30am. The hotel did nothing despite us complaining. I would not stay here again. Avoid the breakfast at all cost.
Response from 4Dreams Hotel on 14 Jun 2017
Dear Peter, We apologize for the lack of civility and education the Group of Students that you mention. We tried our best to prevent this to happen as well as the problem with the lack of hot water, which happened during one day of your stay, for some plumbing works at the street that was quickly fixed by the Town Council. Finally the solution was found and you could take a shower that day. Please accept our apologies. We regret that these issues have prevented you from valuing positive aspects such as the price paid in a fantastic and central location, free services in your room such as Wifi, fridge, television with international channels, toiletries, as well as our swimming pool and solarium with Wonderful views of Teide Volcano and Atlantic Ocean. Sincerely, 4Dreams Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel 4Dreams Puerto de la Cruz
This hotel is in the center of everything. No hills to climb and right by the square and lots of restaurants and stores. About a 10 minute walk to the bus terminal which is up hill. Breakfast was good with lots of choice. Eggs, fruit, yogurt, cheese, meats, buns, juice, lots of choice. Staff were all great and the cleaning ladies were the best. There is no air conditioning but I was there in April and the weather was perfect. They have fans if you ask for one.
Response from 4Dreams Hotel on 30 Apr 2017
Dear Guest, Thank you very much for sharing your positive review! We are really pleased to read you had a pleasant holiday experience. We do offer a good variety for breakfast, we are glad you liked it. We would like to thank you also about the special mention of our staff, it will be an honour for all of us to be your hosts again! Greetings from Tenerife.

10/10 Excellent

Dennisimo, Redcar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent central hotel
The hotel was clean and right in the centre of Puerto de la Cruz.The staff were most helpful.We were given a room that had a balcony which was nice to sit out and have a little lunch.
Response from 4Dreams Hotel on 30 Apr 2017
Dear Dennisimo, Thank you very much for sharing your wonderful review - we are really glad you had a great time with us. We will keep in mind the problem you found with breakfast options (although we offer a great variety) and we hope to improve our service. Best regards.

6/10 Okay

Verified traveller

Excellent location, the balcony was unexpected bonus. The breakfast was hit and miss, bacon and sausages should be a standard everyday.
Response from 4Dreams Hotel on 30 Apr 2017
Dear Guest, Thank you for sharing your review with all travellers. We are pleased to read you found our hotel comfortable and you liked our breakfast. We hope you choose us again for your next stay in Puerto de la Cruz. Greetings from Sunny Tenerife!

10/10 Excellent

SONIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to town centre, good wifi,
This hotel was handy to everything so no car needed. Loved the pool on the roof very relaxing and quiet. Only problem I had was lack of aircon and no window to outside it was one of four making a square area which ran up the inside of the hotel.... could hear the couple in the room across the way....noisy
Response from 4Dreams Hotel on 2 Apr 2017
Dear Sonia, Thank you for sharing your positive feedback, we are pleased to read you enjoyed your stay. We recommend you to book in advance next time and request an exterior room. Best regards. 4Dreams Hotel

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Good location for the town
Breakfast awful no bar nowhere to get a coffee or tea hardly any rooms have balconys . Cleaning staff were very friendly swimming pool very small
Response from 4Dreams Hotel on 2 Apr 2017
Dear guest, Please accept our apologies if you did not like our economical Buffet Breakfast. It does not match most of our customers. To have a coffee you had several possibilities: 1.- Vending machines in the Hotel Reception. 2.- Given our central location there are many cafés nearby. It is simply a matter of being positive and proactive. We stayed for 24 hours at Reception. We would have informed you properly if you only had asked us. We regret that, because of this circumstance, you gave rated us negatively without taking into account other aspects such as price paid for the stay in a central location, free services in your room such as wifi, refrigerator, television with channels in various languages, useful staff, as well as our rooftop solarium pool from which you can see wonderful views of Teide Volcano and Atlantic Ocean. We wish you, in an upcoming Hotel search, to find the one that meets your needs and expectations at the price with the location and services you had in ours. Sincerely,

8/10 Good

Panteleon, Daventry UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location but some noise issues
Enjoyed our stay and the situation is very good, close to all amenities. We were there during carnival so there was some noise from the main square. This was not excessive but not so good if you are a light sleeper. We were disturbed more by the noises from other rooms due to them all connecting to a central light well which acts as a natural amplifier. Thin curtains meant that our room was illuminated every time the corridor lights went on.
Response from 4Dreams Hotel on 5 Mar 2017
Dear Guest, Thank you for sharing your feedback, it is very important for us. We are glad you understand that during the Carnival week noise is inevitable sometimes. We have sleep masks available at Reception for our most sensitive guests. Best regards,

6/10 Okay

Karen, West Sussex

Disliked: Room comfort
Great Location!
Spent 4 nights at this hotel in February 2017. The location was great, right in the heart of the old town, close to bars, restaurants and shops. The room did not have a balcony and was hot (even in February) as there was no air con or fan. The room was clean but the windows needed a good wash. The breakfasts were adequate, some mornings better than others. The sun roof terrace was nice, but the pool was really cold. We would return to this hotel because of the location, but would def book a room with a balcony.
Response from 4Dreams Hotel on 24 Feb 2017
Dear Karen, Thank you for taking the time to write your review, it is very important for us, and we are sure - useful for many travellers. The two deficiencies mentioned are available at Reception - guests can always request a fan or a kettle. Remember that only a few of our rooms have a balcony and many guests request them months ago, we recommend you to book in advance and be sure we have available for the period of your next stay. We hope to deserve a better score and feedback after your next visit. Best regards.

8/10 Good

graeme

Liked: Cleanliness, staff & service, property conditions & facilities
A desk in the room and a kettle would be good
Response from General Manager on 24 Feb 2017
Dear Graeme, All our rooms have a desk (size depends on the room) and kettles are available at Reception. We thank you anyway for sharing your opinion and we hope to see you again soon. Best wishes.

8/10 Good

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities
Ideally located
This hotel is very well situated, right in the heart of Puerto Cruz and yet quiet as it is on a pedestrianised street. My single room was quite basic, but clean and good value for a budget price. The staff are very friendly and helpful. We opted to have our meals out, as there is so much choice in the town of good restaurants and food prices are so reasonable. Puerto Cruz is a lovely town, and a great base for getting around the north of the island. We hired a car, but didn't really need it as the bus network is so good!
Response from General Manager on 19 Feb 2017
Dear Lesley, Thank you for your great and detailed review! We are pleased to read you enjoyed your stay and surroundings and you are satisfied with our services. We hope to welcome you back soon. Best regards. 4Dreams Hotel

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little gem in Puerto
Some mornings, the hot water did not come on until 7 am. Not so good for an early riser. Apart from this, our stay was very pleasant. The hotel was right in the heart of Puerto, great for evening strolls. The breakfast buffet was sensational, I don't know how they do it for the price.
Response from General Manager on 19 Feb 2017
Dear Sean, Thank you for sharing your feedback regarding your recent stay with us. There is hot water always and without any limit or timetable, it might take a few minutes more than usual sometimes, during peak hours, high season and when hotel is fully booked. We are glad you enjoyed the breakfast, it is really good, varied and complete for its price. We hope to be your host again in future. Best regards, 4Dreams Hotel

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Depends on your room
Some awful rooms pokey and dark can't even see the sky not where you want to be on holiday when there are lots in town with balconies
Response from General Manager on 3 Feb 2017
Dear guest, The allocation of rooms is made by rigorous order depending on the date when booking is received. If you want to choose a particular room in the next time, please make a reservation in advance, especially during the high season, such as January. We regret that you have not valued other aspects of your stay like our price compared to other Tenerife hotels, free services in your room such as wifi, English TV channels, fridge, toiletries, solarium rooftop pool as well Our attention for 24 hours a day at Reception. Sincerely, 4Dreams Hotel

8/10 Good

Lionel malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice little hotel clean in the centre rooms a little on the small side
Response from General Manager on 26 Dec 2016
Dear Guest, Thank you for taking the time to share your review. We are glad to know you found our hotel clean and well situated - these are two of our best valued aspects. We hope to see you again soon and wish you all the best. Happy Holidays!

10/10 Excellent

justine odom, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in Central Puerto
This hotel was perfect for what we needed. It is located in the heart of Puerto De La Cruz, exactly where I wanted to be. I liked the details of the room, it was clean and the staff were very friendly and accommodating. I would recommend and would come back to this hotel again.
Response from 4Dreams Hotel on 18 Dec 2016
Dear Guest, Thank you very much for taking the time to share your positive feedback. We are really glad to know our hotel had everything you needed and you enjoyed discovering Puerto de la Cruz. Best regards and Happy Holidays!

8/10 Good

Philip

Convenient hotel
Only stayed one night but would certainly go back, it is a bit tired and could do with a little refurbishment, location is great right in the mix
Response from General Manager on 29 Dec 2016
Dear Guest, Thank you for your visit and for your positive feedback. We are really glad to know you would certainly come back and we hope to offer you even a better experience next time! Best regards and Happy New Year! 4Dreams Hotel

6/10 Okay

Tim , EX14 2NT

Liked: Cleanliness, staff & service, property conditions & facilities
Good location but clostaphobic noisy room.
Would not stay here again unless different room. Great location though near bars and shops.
Response from 4Dreams Hotel on 28 Nov 2016
Dear Guest, We are really sorry to hear you didn´t enjoy your room. It will be an honour for us to be your host again if you decide to come back and we recommend you to book in advance requesting exterior room. Best regards.

8/10 Good

MK, Finland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Perfect location in the heart of the city, still peaceful and quiet. The room was clean and the staff very helpful. The only problem I had was a loud British couple staying on the first floor sharing everything from their sex lives to their number twos on the patio right below my window but can't blame the hotel for that.
Response from 4Dreams Hotel on 28 Nov 2016
Dear Guest, Thank you for sharing your positive feedback regarding your recent stay with us. We are sorry about the inconveniences caused by other guests, as you say, sometimes is a matter of upbringing. We hope to see you again very soon and wish you all the best!

10/10 Excellent

Remedio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient,clean and VFM
good used several times with good consistent service and plasant personnel
Response from General Manager on 1 Dec 2016
Dear Guest, Thank you for sharing your feedback, it is very important for us. We are pleased to read you stayed with us several times and you are satisfied with our services and staff. On behalf of our team, best wishes and Happy Holidays!

8/10 Good

Gee, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and breakfast. Helpful staff. Room cleaned daily. I really enjoyed staying at this hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small hotel good position.....
Lovely small hotel in good position.....very small outdoor pool on rooftop.A very nice modern room with flat screen TV, lovely furniture comfortable bed.Downside was breakfast very poor even tho paid for......
Response from General Manager on 1 Dec 2016
Dear Guest, Thank you for sharing your feedback regarding your recent stay with us. We are glad to know you enjoyed most of our services except the breakfast which most of our guests consider delicious, fresh and quite varied. Best regards, 4Dreams Hotel