The hotel was a excellent price for San Francisco. It was just enough it had a clean bed and bathroom. I stayed two nights and felt safe. The location is one block from The tenderloin so you just need to be careful at night not you go down and stay on Geary of Powell Street.
The hotel itself is situated 1 minutes walk to Market Street where most of the shopping is located the convenience itself is a plus. The staff is really fantastic they give guest the feel of home especially for a first time guest of the city their service in my opinion surpass the 5 stars hotel.
As to safety the area in general there are a lot of homeless people asking for money and cigarette you just have to be polite and reject them no need to be mean or aggressive towards them mind you there is also 5 star hotel in the same area but the hotel staff really do their part by not letting non guest to enter the hotel which includes the use of their toilets. I would strongly advice family visitors do not let their children roam about in the nights.
If you need a cab let the front desk know so that they get their regular/trusted cab drivers to service you but as most of the things are nearby the only time you may need the cab is to the airport.
I've stayed in many hotels around the Moscone Convention Center and this is my new favorite, especially for the price. Old hotel very nicely updated, everything solid, everything clean, staff absolutely wonderful, good coffee in the mornings in the library off the lobby, secure, huge windows in the room and bathroom, lots of storage space in the relatively small room, very comfortable bedding, great shower. Yes, it's on the edge of the Tenderloin, and you will see homeless people and maybe encounter a weirdo or two. But the hotel is only steps off the busy Market Street, so you're never far from a crowd. Plus the wonderful Farmer Brown restaurant (modern soul food) and fabulous Mikkeller Bar (42 taps and brewhouse!) are stumbling distance from the hotel door. Plenty of traffic noise from the street, but that's what you get when you stay in a small hotel in the city.
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