Ratings based on 181 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
81% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveller

Ski in ski out.....really

Posted 26-Feb-2015
The breakfast buffet is a little pricey but other than that the place is great for a ski vacation
3 out of 5
by A verified travellerfrom NYC

Fine for a few days

Posted 13-Jan-2015
If you want to stay in Mountain Village this place is fine. There is the spa right there, the staff was decent and it is nice to ski in/out. Seemed a little more geared towards families. There is an extra mandatory "resort fee" that is added to whatever price you pay here. Maybe it is a better situated property for the summer months.
1 out of 5
by A verified travellerfrom New York


Posted 06-Jan-2015
Pros: The views of the mountains. Ski in and ski out facilities.
Cons: Just about everything.
Location: Great skiing, beautiful location and excellent dining.
Truly terrible. When I arrived, I was given a room with no sunset view despite the fact that I had paid for this type of room. I spoke to one of the managers who said he could do nothing because I had"booked through Expedia" and refused to come to the room to see that there was no view of the sunset stating that "there was no sun out" that day. Later another manager resolved the issue. Others members of my group had rooms that were fly infested. The service in the hotel is appalling - rooms were cleaned on some, but not all,days. The cleaning staff came on several days after 5 pm in the evening to clean the room. I had one day of turn down service out of the 5 I stayed in the hotel. Garbage ws not always removed from the room. Towels were removed but not replaced. The staff is untrained and there are too few of them They are all willing to help but do not know what to do. The food is reasonable but the service is slow. The spa is nice but there are too few staff. Treatments were good, but organizing payment was challenging. Th Understand that the hotel has been sold. It is clear that there is no investment in or management of the hotel at this time. Very unfortunate experience never to be repeated.
4 out of 5
for Everyone
by A verified travellerfrom Phoenix, AZ

Nice place if you have kids and if you don't mind

Posted 02-Jan-2015
Pretty close to the Plaza area. Nice pool with a tall slide for kids. But no kitchen area whatsoever. We found out there was a market nearby the last day.. We could not fix anything for ourselves, so first five nights we spent an average of $300 a day for the food. That wasn't good at all..
5 out of 5
for Couples
by Ericfrom Cave Creek, Arizona

Best time at The Peaks!

Posted 03-Dec-2014 on Hotels.com
We checked in the day before Thanksgiving, which is opening weekend of ski season in Telluride. The staff was fantastic, very helpful and service oriented. Our room had an amazing view of the snow-covered San Juan Mountains, and surrounding Mountain Village.The room was spacious and well-equipped, TVs, coffee, safe, mini fridge, comfortable bedding. The bathroom is large and well designed and decorated. The location is perfect! We drove in from Arizona and our truck never left the parking garage for 5 days. We rode the Gondolas everywhere! So easy to get around Mountain Village and back and forth to town. The ski in /out feature at The Peaks and the awesome ski valets made skiing a dream. The snow was above average for opening week, which was great! The Palmyra Restaurant at The Peaks, is so incredibly good, and the views are so beautiful, you have to force yourself to try other places outside of the hotel. But you could eat every meal at Palmyra, it's that good! The best grilled cheese sandwich and tomato & mushroom bisque ever! The Thanksgiving dinner was so good, we might change family tradition and start spending Thanksgiving at The Peaks every year. Also spent time in the Spa, it has everything you'd want, including a great staff of professionals. We can't wait to come back to Telluride and The Peaks, it was as perfect as a vacation gets!
4 out of 5
for Couples
by Arifrom Denver

Great place to get away!

Posted 02-Dec-2014 on Hotels.com
Great place. Nice clean and comfortable! Just be aware of 20-24% gratuity included on just about everything for "excellent service"
2 out of 5
for Couples
by Shawn Afrom Montrose, CO

Certainly Not 4-Star

Posted 22-Oct-2014 on Hotels.com
No air-conditioning, as well as no mention of it by the hotel in any way at any time. $24 valet parking is the ONLY option to park on property, also no mention of this. Bathroom shower was in serious need of renovation, showing major stains and grout issues. Bathroom vent was packed with mold and debris. Provided shampoo bottle was grossly congealed and half empty, revealing previous use. The two tiny windows in the room had to be left open to allow for air and ventilation, leaving us to a very not private evening listening to every sound outside the hotel. The staff was friendly and the manager was quick to respond to my complaints, offering a free upgrade should we visit again. But we just feel like we were tricked and let down by this so-called 4-star resort. Had we known about the lack of a/c and $24 valet-ONLY parking we would have been able to make an informed decision before wasting our money. We would have chosen a more suitable hotel, and it is my belief that the Peaks does not make these things clear because they know this. There are many other better options for your dollar out here from properties that are honest about what they offer. You have been warned.
4 out of 5
for Families
by A verified traveller


Posted 15-Oct-2014 on Hotels.com
Nice hotel, awesome gym, resort and parking fees added 45 plus bucks a day.
4 out of 5
by A verified traveller

Mountain Village is the place to stay

Posted 07-Oct-2014 on Hotels.com
Great hotel, great location, great rate. Town of Telluride is quaint, but it's super easy and beautiful to take the gondola ride into town and back, then enjoy the relative seclusion and unreal beauty of Mountain Village. Peaks is a nice hotel, not super fancy, but well maintained. Staff was courteous, room was clean, beds comfortable, hot shower. Right balance of price, location and quality - I'd stay there again for sure.
4 out of 5
by SMGfrom Texas

Beware extra charges & locale

Posted 03-Oct-2014 on Hotels.com
When looking online the hotel was listed in Telluride: it is in Mountain Village 2.5 mi away. The good thing was the free gondola took you into Telluride which runs til midnight. When checking in there is an extra fee for wifi, spa & pool usage, use of water or coffee in the room. Then there is the fee for valet service for parking. It is a nice hotel but I could have stayed at the Hotel Telluride for much cheaper & it is also nice.