I don’t care for there not being a choice to park your own car or not.
Not enough food choices/restaurants/snack bars,etc. coffee shop should be open longer.
Sink was clogged on both sides.
Shower in desperate need of update/recalling Looked dirty/moldy/outdated.
Pull out couch was bent and no sheets were provided. Big ordeal made and after a couple hours was tired and didn’t want to keep arguing with staff (who didn’t know English) and one of the managers - Rosa.
For a hotel to charge this much I would think service would be way better. Very disappointed. Wasn’t given option of other room. daughter had to sleep on broken bed. Was told a newer mattress should have been on, but wasn’t. Spent too much time when should have been sleeping and relaxing. Not arguing with front desk through Expedia. Very rude behavior.
People checking in at the pool seemed like they were high or something. Not sure what was going on.
It’s a beautiful property, but don’t feel it’s run as it should be. More emphasis should be put on guests. The hotel seem like it was half open and it felt not very inviting. I had saved up to bring my two children and was disappointed.
Parts of the pool area seemed like it deserved more cleaning. The bushes trimmed and trash was all around. Rusted metal I the pool drainage area, Hot tub needs to be revamped. Seems like so much more could be done. A computer was playing music for the whole pool which could barely be heard.