Staff I are courteous but at one point when I asked for cleaning service. (I was travelling to Manila that day I need to rush in). In accordance to the hotels requirement, the guest should be there when the cleaner does his cleaning I waited for the cleaner to come.. I was alone so no one will open the door for them. it took me several calls to the counter before they sent the cleaner to clean the room. On going paintings of other rooms' doors made the corridor smell suffocating. I am no smoker but the room given to me wasn't no smokers roo. The bathrooms smells looks tidy but not totally clean and it does not smell fresh.
Steff and Ann at the front desk were very nice and helpful, very professional.
June was great -answered all my questions, invited me to New Year's Eve party, shuttle driver to Robinson's/within Luisita.
After 2 weeks this was definitely the best hotel experience. Best bed by far, best shower pressure, free-flowing coffee machine in lobby, breakfast was OK. We went and had cereal the first day but they were very nice to offer that - we left for Pinatubo over an hour before breakfast was supposed to start. Next day we got slept until the end - had eggs, cereal, bananas, hot dogs.
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