Ratings based on 935 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
79% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travellerfrom Santa Fe, NM

Once a very nice hotel, needs serious attention

Posted 22-Dec-2014
Pros: The lady who checked us in the first night was very pleasant.
Cons: This hotel needs a complete renovation, and management/staff should be trained to take care of customer complaints.
Location: The Taos Plaza is nearby for shopping, Burger Shack right next door. Michaels Kitchen is just across the street.
Upon arrival, we noticed that the bed linens appeared worn and dirty; towels appeared to be used, and the room was extremely dirty. Paint, carpet, and fixtures had not been updated in what appears to be years. We could not get the heat in the room to rise above 60 degrees, which made for a miserable December experience. Electrical outlets are 2 prong, which prevented the use of electronics with a modern power cord. We found ants and spiders in the bathroom, walls were soiled, and the handle to the water came off when we tried to take a shower. When we spoke to the manager about the situation, he nodded his head and told us there was nothing he could do and to contact Expedia. I typically do not complain about little things out of order, however, these conditions are unacceptable after having paid a premium rate.
1 out of 5
by A verified traveller

Never again

Posted 15-Dec-2014
First room had no sheets on the bed and bathroom was nasty
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Colorado

Taos, early December

Posted 09-Dec-2014
Pros: First impression.
Cons: Update the rooms.
Location: Multiple ski areas within an hours drive. Taos High Road was a lovely drive. Lots of history. Lots of adobe construction.
Check in was flawless. Hotel area much larger than expected. Outside appearance fit the Taos area nicely. Room a little tired. Stained bedspread, carpet needs to be replaced, television set from another era. Housekeeping did a good job with what they had. Climate control did the job nicely. Price was right.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice Hotel and great breakfast!

Posted 01-Dec-2014
Pros: Clean, big rooms and great staff
Cons: Add Staff to the Breakfast area
Location: Snow Ski, Water Raft, Camping, and so much more
Nice Hotel and great breakfast! Clean, big rooms and great staff
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Albuquerque, NM

Nice hotel which is close to the Taos Plaza.

Posted 01-Dec-2014
Cons: The fixtures in the bathroom, the tub specifically, need replacing. The cold water handle fell off when I turned on the water.
I was there for only one night, but it was quiet and a comfortable place to stay. It is a good location for visiting the Plaza area as well as the museums around Taos. It is also close enough to the ski area without being super expensive.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom SW USA

Walking distance to shops,easy to find

Posted 23-Nov-2014
Pros: Very native decor,nice staff
Cons: As I mentioned above.
Location: Shopping,sightseeing
I like the decor,native,southwestern but needs update,esp.the carpet.Staff are nice & accommodating.There was snow when we arrived & since it takes a while before the whole room gets warm,it was nice that a maintenance guy was sent by the front desk immediately brought us a space heater to keep us warm while waiting for the centralized heater to warm up the whole room. Room is clean,but furnitures & TV outdated ,towels are fluffy,not absorbent,leaves stuff on your skin.top bed sheet is rough & itchy to the skin. Internet very slow & gets disconnected most of the time while you are using it. I think once they update the place it will be very nice bec. Of the location & the surroundings-lots of Noel fir pine trees,beautiful,spacious ground.
2 out of 5
by A verified travellerfrom San Diego

Convenient location, but...

Posted 20-Nov-2014
Old hotel in need of major renovations. Bathroom tile had mildew, toilet was stopped up before I ever used it! Worn carpet, walls dirty and in need of paint. Advertised "free wireless available all rooms", no wireless signal available in the building in which my room was located.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Albuquerque

Family Trip with the Fur Kids

Posted 13-Nov-2014
Pros: Location, Price, Size of Room, and made to order breakfast.
Cons: Snobby Clientel
We live in Albuquerque, so Taos is a short trip. We went to get away with our dogs and to visit The Taos Mesa Brewery for a concert perfomed by our local friends. Check in was fast and they gave us a large comfortable room. The hotel is a lovely portrayal of New Mexico life. The Retro feel is what we love and can't believe there are such snobs to rate this quaint place only a 2.5 out of 5. Price was one of the lowest available in the area with a central Taos location. The breakfast that was included would have cost $7-10 elsewhere, Pancakes w/ bacon and endless cup of coffee with a lovely view of their landscaping! Even in a beautiful little courtyard they were burning Pinon and making the grounds fragrant and YES very New Mexico! Were the fixtures older? Yes. Was the TV vintage tube style? Yes. But, the space was clean and comfortable. We have stayed at The Kachina many times that we have stayed in Taos and will stay there many more as we continue to absorb the wonders of Northern New Mexico! 5 STARS! This place is TAOS and NORTHERN NEW MEXICO!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 11-Nov-2014
Location: Very near Taos Pueblo and easy walking distance to galleries and restaurants.
Helpful staff, good location, hot breakfast, pleasant environment.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Nov-2014
The breakfast was highly disappointing and the electricity was a little scary but other than that the stay was very pleasant.