Ratings based on 842 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
78% of guests recommend
3.4 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveller

very nice looking.

Posted 25-Sep-2014
Pros: architecture, art work display, complementary full breakfast.
Cons: everything was fine.
Location: centrally located near restaurants and town square.
comfortable room. nice staff. enjoyed the stay. would stay again.
3 out of 5
for Couples
by A verified traveller from Albuquerque, NM

The rooms are somewhat dated, but the décor is nic

Posted 23-Sep-2014
Pros: Staff and grounds
Cons: minor updates to rooms... carpeting, flat screen tv (if it matters to you)
Location: Walking distance to the Plaza, food, galleries Hiking, skiing, Taos Pueblo and surrounding area.
The staff is accommodating, the grounds are relaxing and the location is great. I had problems with the maid service and was provided another room and an upgrade and discount which more than made up for the inconvenience. Training new staff can be a challenge and I was thankful the office staff took care of the problem and made my stay comfortable and enjoyable. The rooms are, of course, decorated in the Southwestern style, tactfully. Views from the balconies and porches are relaxing and beautiful. Updated carpeting is called for, but with Taos being an "outdoor experience", I was not in the room enough to really care. Do not expect a 4 star experience, but rather a small town cozy feel and you'll enjoy your stay in the heart of town, yet on the quiet edge. I would stay here again.
2 out of 5
by A verified traveller from Beverly Shores, IN

Completely misrepresented.

Posted 21-Sep-2014
Pros: The Native American dance.
Cons: The landscaping and décor.
Hotel was not nearly as close to the plaza as they claim. We expected to walk 2 blocks when it was closer to a mile. The nicest part of our stay was the nightly native American dance. We were without water for all but the first hour of our stay. While this was no fault of the hotel (broken water main), absolutely nothing was done to accommodate their many guests! Water could have been brought to the room for drinking, washing and most importantly FLUSHING the toilet, the lady at the front desk seemed shocked that we should even ask! For that reason alone I asked for a discount on our room and was given a flat NO! If you choose to stay here, use caution around the landscaping, as someone thought sticker bushes would be a nice touch. I spent a half hour picking them off our clothes and luggage.
1 out of 5
by A verified traveller from Colorado

Would not stay there again.

Posted 17-Sep-2014
Pros: Nothing
Cons: Needs a lot of improvement!
Location: Not much
No very good. Needs improvements TV and cable old. Could not enjoy the balcony not clean!
2 out of 5
by A verified traveller from Colorado

Hotel pictures are very misleading

Posted 05-Sep-2014
Getting to our room was a good picture of what the room was going to be like. Trash had not been picked up from the hallway. Carpet in room was stained. There was bird poop on the balcony so we could not sit or look out from there.
3 out of 5
for Everyone
by A verified traveller from Rio Rancho, NM

It was OK, but due for a facelift.

Posted 04-Sep-2014
Pros: See above.
Cons: See above.
Location: If you've have never had a Taos Green Chili Beer at Eskes Bar and Grill, you're missing out!
The price was not cheap but acceptable for a single guy on a motorcycle trip. The room needed refurbished: lamp switches work poorly, shower head was full of lime from hard water, wash basin faucet aerator was damaged due to lime from hard water, corners show effects of wear and unthorough cleaning, failing concrete on sidewalks, driveways and parking areas asphalt in disrepair. The most annoying thing was the motel guidebook in the room was very out of date. TV listings were no good, there is no dining room open daily, breakfast starts at 7:00 not 6:30. The bed was comfortable, the carpet looked reasonably clean, the linens and towels were clean, soft and not worn. The motel is comprised of several buildings. My room was out of the way and was nice and quiet. The motel is a short walk to the Taos Plaza, shopping and some restaurants.
4 out of 5
for Everyone
by A verified traveller from ohio

Totally worth every penny

Posted 31-Aug-2014
Pros: Everything
Cons: TV
Location: Walking distance from plaza
We got up graded so we and our friends could have rooms next to each other for free.we never even ask and it was taken care of before we even arrived.the whole staff was so friendly.room was very room.the pool,hot tub,bar and lounge were great.the best $70 for a room ever.everynight you get a free native dance.hands down worth the money
4 out of 5
for Everyone
by A verified traveller from Longmont, CO

A Pleasure

Posted 22-Aug-2014
Pros: The pool, breakfast & staff
Cons: perhaps the bathrooms need some updating & those "Do Not Disturb" door hangers should be readily available.
Location: The casinos, local restaurants, pretty much whatever you need.
Had the pleasure of staying there last summer & again this summer. A friend of ours stayed at the hotel across the street & altho their rooms are quite nicer (which you only sleep in anyway) she thought the Kacina was way better in the amenities category. Bigger pool, cafe & lounge (altho it never seems to be open when we're there). We will be back again next summer.....
2 out of 5
by A verified traveller from New Mexico

Hotel in walking distance to Plaza

Posted 08-Aug-2014
Pros: Location
Location: Upgrade the rooms. More help in the breakfast room.
Main building and lobby looked very nice, old, but stylish. We must have been assigned the oldest room, uncomfortable chairs, small fridge on the floor still had food from a previous guest in it. Bathroom was old and needed remodeling. No coffee maker in the room. Free breakfast was to be served, to chose from menu, in the breakfast room. Only one person running the fare. It took us 1 1/4 hrs to have a bowl of cereal and toast with coffee. I would not go back to this hotel. Sorry.
5 out of 5
for Everyone
by A verified traveller from Amarillo, Tx

Great for the price!

Posted 06-Aug-2014
It was quiet and very restful! The staff was pleasantly friendly and helpful! Could not have asked for better. Sleep well! Did not eat breakfast. Have in past and it was excellent. Can not wait till I get to return!