We were here for a destination wedding, and it was a relocation due to the hurricane in Los Cabos a month before. Our 1st impression was welcoming. We were greeted with champagne and cooling towels, and by chance, our bride and groom too. We were taken to our room and given a quick run down of the grounds. All of the staff during our entire stay were above and beyond friendly. Food at every restaurant and room service was great. Desserts could use some help, but the food more than made up for the mediocre desserts. Tip your bar staff right away and you will get better drinks during your stay. The rooms that look right at the ocean at the end by the activities pool, listen to music right away in the morning, and the rooms by the sugar reef bar will hear the bass from the party they have going until 2-3 am. The snorkeling reef that you can swim out to is really awesome, and only a few dollars to buy a mouth piece, but the rest of the snorkeling gear is free to rent. The thermostat will turn way down, but the air conditioner can't keep up. The coolest our room could get was 68, but the humidity was so high it felt a lot warmer.
A couple of years ago I stayed at this hotel and had a fine experience. Nothing much, but it was clean and the service was fine. Plus the view from the pool area was worth the prize of admission by itself. I write this since I had the chance to go back this past weekend for a short stay and I was really surprised to see quite a few renovations that were made to the hotel this past year that changed my perception for the better. The owners built a small wooden, non-obtrusive, dock from the beach to about 140 feet into the sea which turns an already great view into an amazing one, specially during sunsets. Should be a great setting for beachside weedings. Also, the rooms were fully renovated as was the staff, so the service, especially from Luis and Efraín really caters to most of your needs. Finally, I cannot say enogh good things about the food service in the restaurant, everything I ordered from the menu was delicious and without delays. As if the above wasn´t enough, there´s a beautiful Cenote right next to Hotel grounds that you can explore and swim in.
The overall presentation is outstanding. Bright happy colorfully clean
decorated rooms. Excellent food and lots to chose from. Beautiful pools and beaches. Friendly staff. A real wonderful environment. We did not want to leave.
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