Property grounds

Reviews of Hyatt Place Busch Gardens

3 out of 5
Hyatt Place Busch Gardens
11408 N 30th St, Tampa, FL

Reviews

8.2

Very good

Rating 10 - Excellent. 597 out of 1170 reviews" "
Rating 8 - Good. 275 out of 1170 reviews" "
Rating 6 - Okay. 158 out of 1170 reviews" "
Rating 4 - Poor. 65 out of 1170 reviews" "
Rating 2 - Terrible. 75 out of 1170 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

james, Naples

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely hated the QR code registration just to park, when I was arriving after a long trip. Breakfast was close to inedible !!
Stayed 1 night in Apr 2024
Response from Customer Service on 21 Apr 2024
James, it's disappointing to hear about your experience with the parking registration process. We aim for this to be a seamless feature for our guests, and your feedback will be invaluable in making improvements. Regarding breakfast, we're sorry to hear it didn't meet your expectations. Your feedback shall be considered for refining our culinary offerings. We hope for another chance to provide a more satisfactory stay.

4/10 Poor

Guy Raymond

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hidden charges for parking with unresponsive staff.
Stayed 1 night in Apr 2024
Response from Customer Service on 19 Apr 2024
Guy Raymond, it's disheartening to hear about the unexpected charges and your impression of our team. Ensuring clear communication of any additional fees is important to us. It's equally crucial our team is attentive. We appreciate your feedback, and it will certainly guide us in improving our guest services.

10/10 Excellent

jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay ...
Stayed 3 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Jorge, it's wonderful to hear you had an enjoyable experience at Hyatt Place Tampa/Busch Gardens. Thank you for choosing us as your accommodation choice. We are excited to welcome you back on your next visit!

10/10 Excellent

Carminda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel
Stayed 1 night in Apr 2024
Response from Customer Service on 15 Apr 2024
Carminda, thank you so much for your encouraging remarks. We're thrilled that you had a wonderful experience at Hyatt Place Tampa/Busch Gardens. We hope to welcome you back soon for another great visit.

4/10 Poor

Menachem

Disliked: Cleanliness, property conditions & facilities
Everyone was nice there but the room looked and felt like it hadnt been uodated in 50 years
Stayed 1 night in Jan 2024
Response from Customer Service on 15 Apr 2024
Menachem, we appreciate your comment about our courteous team members. We're sorry the décor of your room did not meet your expectations. It's disheartening when any part of our guest's visit falls short, and we acknowledge the importance of modern and comfortable surroundings for a satisfying stay. We hope you'll choose to stay with us again so we can provide you with a more satisfactory experience.

6/10 Okay

Bruce Edward Dulong

Travelled with partner
Liked: Amenities
Disliked: Staff & service
Like the restaurant/ bar walking distance. Like the breakfast buffet. Liked the shuttle to Busch gardens. Liked the clean room. Didn’t like you have to pay for parking at the hotel, that was a first. Wouldn’t have booked had I known. Didn’t like front desk advertising Busch garden ticket prices and provided them. They couldn’t provide them, then told us they were cheaper online. They were $20 each more online and wasted my time getting them. After all, this place is Hyatt Place Busch Gardens? Perhaps lose the Busch garden part from your name. Didn’t like I had to take the cover off the toilet a few times a day and shake the fill valve to get the toilet to fill.
Stayed 5 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Bruce Edward Dulong, we appreciate your feedback and are pleased to hear that you enjoyed the ease of access to the restaurant and bar, our breakfast buffet, shuttle service to Busch Gardens, and the cleanliness of your room. We take note of your observations about the parking fees, ticketing for Busch Gardens, and an issue with your bathroom facilities. We are improving on these specific aspects to deliver a seamless experience to our guests. Please rest assured, the points mentioned in your critique are being addressed. We hope to have the opportunity to welcome you back soon.

10/10 Excellent

Faye

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 15 Apr 2024
Thank you for the 5/5 rating, Faye!It's excellent you enjoyed your time at Hyatt Place Tampa/Busch Gardens so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

Mary

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location
Stayed 2 nights in Mar 2024
Response from Customer Service on 13 Apr 2024
Thanks for the fantastic review, Mary!We're happy you enjoyed your time with us so much at Hyatt Place Tampa/Busch Gardens! We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We love seeing our guests take advantage of our proximity to so many wonderful attractions.We look forward to hosting you again soon!

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 2 nights in Mar 2024
Response from Customer Service on 11 Apr 2024
Carol, we are thrilled to hear you enjoyed your stay at Hyatt Place Tampa/Busch Gardens. Our team aims to provide a great experience for our guests. Looking forward to having you with us again soon.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 9 Apr 2024
Paul, the team at Hyatt Place Tampa/Busch Gardens appreciates your excellent rating and is grateful for your support. We look forward to the pleasure of hosting you again in the future.

4/10 Poor

Nelson Enrique

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
This location was quiet and private , yet still close to shopping , dining and main attractions which are all positives. Staff was friendly and helpful. Negatives - room was dirty; not properly cleaned. Found many hairs and little trash throught the room. Counters had streaks and sticky parts. The worst part was the air quality. That room needed either an air purifier , ac filter change or both plus a good clean. Only place they seemed to clean was the bathroom, kinda.
Stayed 3 nights in Mar 2024
Response from Customer Service on 8 Apr 2024
Nelson, we appreciate you taking the time to share your thoughts. It's pleasing to learn you found our location convenient and our team members friendly and helpful. However, we are sorry to hear about the cleanliness concerns you've shared. We strive to maintain a high standard of hygiene for all rooms, and it's disappointing to hear we didn't achieve this during your stay. We assure you that we're persistent about improving our cleanliness process. This feedback will be useful in refining our housekeeping routines going forward. We hope for a future opportunity to deliver a more satisfactory experience.

10/10 Excellent

Nidia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice restaurants near
Stayed 2 nights in Apr 2024
Response from Customer Service on 8 Apr 2024
Nidia, we're thrilled to hear that you appreciated the diverse dining options around Hyatt Place Tampa/Busch Gardens. We hope the local cuisine enhanced your overall visit with us. Should your travels bring you back to Tampa, we'd be delighted to host you again. Safe travels!

6/10 Okay

Tammy

Liked: Cleanliness, staff & service
I think this property may be one of the original Hyatt Places.
Stayed 3 nights in Feb 2024
Response from Customer Service on 7 Apr 2024
Tammy, thank you for choosing to stay with us. We pride ourselves on offering a unique and enjoyable experience at our venue. We're looking forward to welcoming you back.

6/10 Okay

Jose Rafael

Travelled with family
Disliked: Cleanliness, amenities
The breakfast was terrible, a complete mess!
Stayed 6 nights in Mar 2024
Response from Customer Service on 5 Apr 2024
Jose, genuine thanks for reaching out with your feedback regarding your recent dining experience. We understand the quality and presentation of the breakfast did not meet your expectations. Your comments have been shared with our food and beverage team to enhance our future guest's experience. We certainly hope for the opportunity to better serve you in the future.

10/10 Excellent

Benny

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall staff was great from check in to check out
Stayed 4 nights in Mar 2024
Response from Customer Service on 5 Apr 2024
Benny, we're thrilled to read your praises about Hyatt Place Tampa/Busch Gardens. We believe that a smooth check-in and checkout experience sets the tone for a fantastic visit and your recognition of our team members' efforts is very gratifying. We eagerly anticipate your next visit.

10/10 Excellent

Marline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on 5 Apr 2024
Marline, thank you for your top rating of Hyatt Place Tampa/Busch Gardens. We're delighted that you had a positively memorable experience with us. We greatly appreciate your support and hope to welcome you back for another excellent stay in the future.

8/10 Good

Terria

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the convenience and the staff were amazing.
Stayed 1 night in Mar 2024
Response from Customer Service on 5 Apr 2024
Terria, it's wonderful to hear you appreciated the handy location of Hyatt Place Tampa/Busch Gardens and found our colleagues to be amazing. We strive to deliver a guest experience that is both pleasing and memorable. Your kind words are much appreciated and we hope to serve you again in the future.

8/10 Good

Victoria

Stayed 1 night in Jan 2024
Response from Customer Service on 5 Apr 2024
Victoria, thank you for rating your stay at Hyatt Place Tampa/Busch Gardens. We're happy you chose our hotel and hope you had an enjoyable experience. Next time, feel free to share your feedback in more detail. We look forward to welcoming you back in the future!

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great i would stay there again
Stayed 2 nights in Mar 2024
Response from Customer Service on 3 Apr 2024
Mark, thank you for your high praise! We're thrilled to hear that you had such a fantastic experience at Hyatt Place Tampa/Busch Gardens. It fully warms our hearts to know that you're considering staying with us again. We're definitely ready to welcome you back for another great encounter.

6/10 Okay

Faith

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Customer Service on 3 Apr 2024
We appreciate the feedback, Faith.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

8/10 Good

Conny, Miami

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
GREAT AND FRIENDLY STAFF! ROOMS NEED MORE ATTENTION IN CLEANLINESS THO.
Stayed 4 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Conny, thanks for sharing your feedback about the Hyatt Place Tampa/Busch Gardens. We're pleased to hear that you found our team members to be welcoming. However, it's regrettable that our housekeeping did not meet your standards. Rest assured, we continually aim to improve our offerings and appreciate your comment. We hope to welcome you back in the future.

4/10 Poor

Erin

Travelled with family and small children
Disliked: Cleanliness, amenities
Not located in a great neighborhood…rooms are VERY dated and bathroom is TINY. Pool is essentially in the parking lot.
Stayed 4 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Erin, we're sorry to hear that some aspects of your visit didn't meet your expectations particularly concerning the location, decor, bathroom size, and the pool placement. Please know our aim is always to provide a comfortable stay in an inviting setting, and we continually work on facility improvements to meet this goal. We appreciate your feedback and hope we have another opportunity to serve you better in the future.

10/10 Excellent

Maykol

Travelled with family
Liked: Cleanliness, property conditions & facilities
Paying for parking is definitely a tough one … But Overall great location.
Stayed 4 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Maykol, we appreciate your constructive feedback. Although some aspects such as parking came off as unexpectedly challenging, it's uplifting to hear you enjoyed our prime location. At the Hyatt Place Tampa/Busch Gardens, we are always striving to provide an excellent stay for our guests. We hope to host you again in the future and offer an even better experience. Thank you once again.

8/10 Good

Shavonne

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is literally up the street from Busch Gardens, l took my kids for spring break and very convenient and the staff was very friendly and helpful.
Stayed 2 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Shavonne, we're glad to hear that the Hyatt Place Tampa/Busch Gardens' location advantage worked perfectly for your spring break plans. It's rewarding to know that our team members added convenience to your stay. We strive to provide an enjoyable experience for all our guests, and your feedback is a testament to that. Looking forward to having you and your family with us again.

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in dire need to use a computer. I was lucky they had one in the lobby. It really helped in a family emergency. Thank you, thank you, thank you!
Stayed 1 night in Mar 2024
Response from Customer Service on 31 Mar 2024
Cesar, it's truly wonderful to hear how handy you found our facilities at Hyatt Place Tampa/Busch Gardens during your time of need. We always aim to meet our guests' needs in any situation, and we're genuinely delighted that we could assist in this case. Should you ever need to stay in Tampa again, we hope to welcome you back at Hyatt Place Tampa/Busch Gardens.

6/10 Okay

Deanne K

Travelled with family
Housekeeping only came once during my 4 night stay and I had to ask for towels and for the trash to be emptied.
Stayed 4 nights in Mar 2024
Response from Customer Service on 30 Mar 2024
Deanne, we appreciate your feedback. It's unfortunate to know that your stay was inconvenienced by housekeeping irregularities. Typically, our team members prioritize maintaining cleanliness and ensuring guests have sufficient amenities. We're sorry we missed the mark in your case. Thanks for bringing it to our attention so we can make improvements.

6/10 Okay

Sandra

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
It was just ok. Small, limited options, rooms are old, elevators so slow, pool small. Room service only made beds and dumped garbage. Could have used a vacuum and a wipe down. Loved the free transportation to parks. Breakfast is free, very good. Staff very nice!
Stayed 5 nights in Mar 2024
Response from Customer Service on 29 Mar 2024
Sandra, it's great to hear that you enjoyed our complimentary transportation to local parks and appreciated our breakfast offerings, as well as our team members' warmth. Regarding your comments on room cleanliness, we apologize for any perceived shortcomings and have noted your feedback for further improvement. We take pride in our endeavor to provide satisfying stays and we hope that on your next visit, your experience will align more closely with our high standards. Thank you for sharing your thoughts.

10/10 Excellent

Maylin

Stayed 1 night in Mar 2024
Response from Customer Service on 19 Apr 2024
Maylin, it's wonderful to know you had an enjoyable stay at Hyatt Place Tampa/Busch Gardens. We appreciate your high rating and look forward to welcoming you back in the future. Thank you for choosing us!

10/10 Excellent

Dorothy

Travelled with family and small children
Liked: Amenities
Great location and easy to get to. Staff is wonderful and room is great. Beds are comfortable
Stayed 1 night in Mar 2024
Response from Customer Service on 29 Mar 2024
Dorothy, we're thrilled to hear that you found our prime location at Hyatt Place Tampa/Busch Gardens convenient and easy to navigate. It's also wonderful that our team members made a great impression and that your room met your expectations for comfort. We look forward to the opportunity to provide you with another great stay in the future.

10/10 Excellent

GeorgeAnn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All employees were so nice and helpful—parking was very easy and so convenient to Busch Gardens. Also it was really quiet during the sleeping hours.
Stayed 1 night in Mar 2024
Response from Customer Service on 29 Mar 2024
GeorgeAnn, it's fantastic to learn that your experience at Hyatt Place Tampa/Busch Gardens was enjoyable! We're glad that our team members were welcome and of help to you. It's great to hear that you found our parking convenient and appreciated the proximity to Busch Gardens. Your feedback about a quiet night's rest is especially appreciated. We're looking forward to welcoming you back in the future!

6/10 Okay

ROBERT

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Customer Service on 29 Mar 2024
Robert, thank you for rating your stay. It seems your experience was satisfactory, yet not exceptional. We value your feedback and would love to hear any specifics that could help improve our services for future visits.

10/10 Excellent

Alena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 29 Mar 2024
Alena, it's great to hear that you enjoyed your stay at the Hyatt Place Tampa/Busch Gardens. Our aim is to provide guests with a memorable experience and your perfect rating indicates we accomplished that. We eagerly await your next visit.

4/10 Poor

Andrea

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Air conditioner was set very cold. It was 65° outside at night and was unable to adjust the AC unit in our room.
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Andrea, we appreciate your feedback. We regret that you experienced difficulties with the temperature control in your room. It's important for all guests to feel comfortable, and we're genuinely sorry this wasn't the case during your stay. Your comment has been conveyed to our maintenance team, and we'll ensure necessary steps are taken for improvement. We hope for another chance to provide you with a more satisfying experience in the future.

8/10 Good

Harry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not sure you disclosed that it was paid parking.
Stayed 2 nights in Mar 2024
Response from Customer Service on 24 Mar 2024
Harry, thank you for your feedback. We understand the confusion regarding the parking policy. Our aim is to maintain complete upfront information about all our facilities. Your insight will certainly guide us in ensuring clearer communication in the future. At Hyatt Place Tampa/Busch Gardens, we continuously strive to enhance our guest experience. We appreciate your understanding and hope to serve you again on your next visit to Tampa.

10/10 Excellent

HOANG

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Customer Service on 24 Mar 2024
Thanks for the perfect rating, Hoang!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hyatt Place Tampa/Busch Gardens.Have a wonderful day!

2/10 Terrible

Catrina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 24 Mar 2024
We appreciate your feedback, Catrina.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

10/10 Excellent

elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and clean rooms.
Stayed 1 night in Mar 2024
Response from Customer Service on 23 Mar 2024
Elizabeth, we're thrilled to hear you found the location of Hyatt Place Tampa/Busch Gardens to be ideal and appreciated our well-maintained rooms. We can't wait to have you back for another comfortable stay in the future.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great stay and was super close to the theme park.
Stayed 2 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
Ryan, thank you for sharing your positive experience at the Hyatt Place Tampa/Busch Gardens. We're thrilled to hear you enjoyed your stay and found our location convenient for your visit to the theme park. We hope to welcome you back on your next adventure to Tampa.

10/10 Excellent

Michael, Harrison

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly, all of them. The breakfast was by far better then their competition. Rooms were clean and nice.. great overall experience, we can't even think of a negative. All positive!
Stayed 10 nights in Feb 2024
Response from Customer Service on 11 Mar 2024
Michael, it's wonderful to hear that you had a fantastic time at the Hyatt Place Tampa/Busch Gardens. Thank you for recognizing our team members' friendliness and the tasty breakfast. Also, noting that you found our rooms clean and pleasant is truly encouraging. We're grateful for your positive feedback and we await your return for another great experience.

10/10 Excellent

Allyson

Travelled with family
Liked: Amenities
I like the property and how it is not right near the road. It is not very far from the parks and other attractions. If you have a child or family member going to school in the area, it would be a nice option.
Stayed 1 night in Mar 2024
Response from Customer Service on 10 Mar 2024
Allyson, it's delightful to read your affirming comments about the Hyatt Place Tampa/Busch Gardens. We're glad that our location aptly suited your needs with its easy access to parks and attractions. It's also wonderful to know that you consider us a great option for those visiting family members in school. We aim to offer convenience and a little peace away from the hustle and bustle. We appreciate your review and look forward to welcoming you back soon.

10/10 Excellent

Francis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and courteous.
Stayed 2 nights in Feb 2024
Response from Customer Service on 10 Mar 2024
Francis, it warms our hearts to hear your praises about our cordial colleagues at Hyatt Place Tampa/Busch Gardens. We strive to provide top-notch service to all our guests and look forward to welcoming you back in the future.

2/10 Terrible

Marissa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on 10 Mar 2024
We appreciate you taking the time to share your feedback, Marissa.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Mar 2024
Response from Customer Service on 7 Mar 2024
Matthew, it's uplifting to read about your recent experience at Hyatt Place Tampa/Busch Gardens. We're delighted you enjoyed your stay and hope to see you back again soon.

6/10 Okay

Jennifer

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Our room absolutely stunk from the time we got there till the time we left. It’s smelt like something died in there. On the website it says bar and restaurant. There was so no bar and restaurant. We got to the hotel from a long day of traveling around 9:30 and everything was closed. We walked over to the restaurant across the parking lot and holy cow don't even get me started on them. They were beyond rude and their kitchen was closed. We went to bed starving that night.
Stayed 3 nights in Feb 2024
Response from Customer Service on 6 Mar 2024
Jennifer, we deeply regret that your experience fell short of expectations due to the unpleasant odor in your room and the misunderstanding regarding our dining options. Our aim is to provide comfort to all our guests, and it's unfortunate that you couldn't enjoy that during your recent visit. We've taken note of your experience to ensure more clarity on our amenities in the future. We're grateful you brought these concerns to our attention and we hope you'll give us another chance to provide a better experience during your next travels.

8/10 Good

Jenna

Travelled with partner
Liked: Amenities, property conditions & facilities
This property had a shuttle to busch gardens and a pool which was nice.
Response from Customer Service on 4 Mar 2024
Jenna, thank you for choosing the Hyatt Place Tampa/Busch Gardens for your stay. It's wonderful to hear you enjoyed the shuttle service to Busch Gardens and our pool facilities. We appreciate your feedback and look forward to the opportunity of hosting you again in the future.

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like the paid parking policy.
Stayed 1 night in Mar 2024
Response from Customer Service on 3 Mar 2024
Victoria, we appreciate your feedback and your high satisfaction rating. While paid parking is in place to ensure the best available amenities for all our guests at Hyatt Place Tampa/Busch Gardens, we understand different guests have varying preferences. We hope to have the pleasure of serving you again on your next visit to Tampa.

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaned
Stayed 1 night in Mar 2024
Response from Customer Service on 7 Mar 2024
Luis, thank you for sharing your positive feedback. It's wonderful to hear that you appreciated the cleanliness at Hyatt Place Tampa/Busch Gardens. We strive to maintain the highest standards of cleanliness for our guests and we're glad it showed. Looking forward to welcoming you back for another stellar stay!

6/10 Okay

Daryl

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Customer Service on 4 Mar 2024
Daryl, it seems you have given a middle-of-the-road rating following your stay. Your feedback is vital and would help guide improvements where necessary. We hope for the opportunity to serve you better in the future.

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room that we rented wasn't just like the one that one advertised. The one that was advertised had a bathroom where the toilet was separate from the shower.
Stayed 1 night in Mar 2024
Response from Customer Service on 3 Mar 2024
Angela, we appreciate your feedback and understand your mention of the difference in room layout, particularly concerning the bathroom configuration. At Hyatt Place Tampa/Busch Gardens, we strive to provide rooms that meet guests' expectations, and we apologize if things seemed a bit different from what was advertised. Detail accuracy is something we will address for future guests. Thank you for bringing this to our attention. Looking forward to your next visit.

4/10 Poor

Joseph

Travelled with partner
Disliked: Amenities, property conditions & facilities
The air-conditioning rattled all night. And there was a sound coming through the wall all night like a loud humming noise from next door, between the two sounds it was like staying in a cheap trailer park.
Stayed 1 night in Feb 2024
Response from Customer Service on 26 Feb 2024
Joseph, we're genuinely sorry that you experienced disturbances during your stay. It's unfortunate to hear about the noises you described. Ensuring a peaceful environment for our guests is a top priority, and we want you to get the rest you need. Your feedback is much appreciated and it will be shared with the team so we can look into this issue right away. We hope for a chance to make it right on your next visit to Tampa.