In-room safe, desk, laptop workspace, blackout curtains

Reviews of Comfort Suites Sawgrass

2.5 out of 5
Comfort Suites Sawgrass
8301 West Commercial Boulevard, Tamarac, FL

Reviews

7.2

Good

Rating 10 - Excellent. 282 out of 1009 reviews" "
Rating 8 - Good. 309 out of 1009 reviews" "
Rating 6 - Okay. 186 out of 1009 reviews" "
Rating 4 - Poor. 103 out of 1009 reviews" "
Rating 2 - Terrible. 129 out of 1009 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Adriana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo excelente, la atención muy buena. Están realizando remodelaciones en la propiedad pero eso no interfiere con los espacios o afecta con respecto al ruido. Lo único que mejoraría sería el desayuno, que coloquen más opciones.
Stayed 4 nights in Mar 2024
Response from Andrea on 25 Mar 2024
Thank you for your feedback and your stay

8/10 Good

lashann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very helpful and polite.
Stayed 3 nights in Mar 2024
Response from Shawnika Edwards on 22 Mar 2024
Thank you for your feedback and your stay. Our guests are our highest priority and we look forward to hosting you again.

6/10 Okay

BobbiSue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Shawnika Edwards on 16 Mar 2024
Thank you for your feedback and your stay.

10/10 Excellent

Paola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay! Close to shops. Super friendly staff
Stayed 5 nights in Mar 2024
Response from Shawnika Edwards on 15 Mar 2024
Thank you for your feedback and your stay. Our guests are our highest priority and we look forward to hosting you again.

2/10 Terrible

Cameron

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The bad staff and not very helpful Also please be advised they don’t take affirm
Stayed 3 nights in Mar 2024
Response from Shawnika on 13 Mar 2024
Thank you for your feedback and your stay. Please accept our apologies for failing you in your guest expectations. Our payment options are available on the websites and it is systemically restricted.

8/10 Good

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Limited parking.
Stayed 2 nights in Mar 2024
Response from Shawnika Edwards on 10 Mar 2024
Thank you for your feedback and your stay.

8/10 Good

Isis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Shawnika on 13 Mar 2024
Thank you for your feedback and your stay.

10/10 Excellent

Angelo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good property. Friendly staff
Stayed 3 nights in Mar 2024
Response from Shawnika Edwards on 10 Mar 2024
Thank you for your feedback and your stay.

8/10 Good

Patrice

The location was great close to many shops and Sawgrass Mall Staff service was great and the buffet breakfast
Stayed 2 nights in Feb 2024
Response from Andrea on 8 Mar 2024
Thank you for your feedback and your stay.

6/10 Okay

Gustavo

Disliked: Cleanliness
1. En la habitación se paseaban cucarachas. 2. El hotel durante mi estadía se encontraba pintando su interior por lo que no lo sentía agradable. 3. Ahora todos los paquetes que recibes a tu nombre de Amazon o de cualquier otra plataforma te cobran 5 dólares por cada uno cuando antes era free para el cliente. 4. El desayuno muy poco nutritivo. 5. Las camas si eran confortables. En general un hotel bastante regular pero si lo necesitas solo para descansar unas horas y si consigues un buen precio estaría bien sino busca otra alternativa.
Stayed 5 nights in Feb 2024
Response from Andrea on 8 Mar 2024
Thank you for your feedback and your stay. Please accept our apologies for failing to exceed your expectations. Your comments will be utilized in helping us make continuous improvements

4/10 Poor

Monique, Atlanta

Stayed 9 nights in Feb 2024
Response from Andrea on 26 Mar 2024
Thank you for your feedback and your stay. We apologize that we did not exceed your expectations during your stay with us. Our guest safety and satisfaction is of high priority to us and we work diligently to ensure this. Your feedback will be used to help us make improvements and we hope that you give us another chance to host your better in the future.

8/10 Good

Jacques

Travelled with family, Business traveller
Didn’t like being awake at 7 am after a late check-in, for an apparent leak from the floors above. There is no floor above we are the floor above! And there was no sign of leak!
Stayed 1 night in Mar 2024
Response from Andrea on 6 Mar 2024
Please accept our apologies for the disturbance. In the event of a leak, we do have emergency procedures in place and work diligently to ensure that our customers are least affected. In this case, it appears that the wrong room number was communicated. Thank you for your feedback and your stay. Again, please accept our apologies for the untimely disruption. We hope to better host you in the future.

10/10 Excellent

Maurice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, clean and quietproperty.
Stayed 1 night in Feb 2024
Response from Shawnika on 1 Mar 2024
Thank you for your feedback and your stay

10/10 Excellent

Virginia

Stayed 4 nights in Feb 2024
Response from Shawnika Edwards on 2 Mar 2024
Thank you for your feedback and your stay

8/10 Good

Carol

Travelled with partner
Liked: Amenities
Too many trucks are parked on the property. Foyer is not impressive. Front desk personnels do not represent well. Doesn’t look business like. Roaches were found in the room. I reported it to front desk. Did not receive good feedback. I mentioned that due to housekeeping not taking out the trash each day that causes bugs and roaches. She mentioned about Covid. Nothing to do with cleanliness. I also mentioned exterminator. Nothing said.
Stayed 4 nights in Feb 2024
Response from Andrea on 1 Mar 2024
Thank you for providing us with your feedback. We appreciate your stay and are humbly apologetic for failing to exceed your expectations regarding your stay. We do have pest control service on the property on a weekly basis. As for trash, we do not go to the guest room to collect the trash, but we do pick up all trash that is left outside the door and replace bags accordingly. I will work with the staff on proactive communication regarding guest requests.

2/10 Terrible

Adrian, Nassau

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I really need to leave a review about my disappointment with this booking. This property should not be available for bookings. It needs to close for major renovations to be done and customers should be inforned before booking that the property is under renovations. The property is dusty and the scent from the joint compound they are replastering the wall is very unpleasant. Because of this I had suffered with by sinus my entire stay. The staff's response to concerns is nonchalant and prescripted. In addition, I discovered on my last restless night that my room had a family of roaches.
Stayed 3 nights in Feb 2024
Response from Shawnika on 1 Mar 2024
Thank you for your feedback and your stay. We apologize that your stay did not meet your expectations. We will utilize your comments to make improvements. Just as an FYI, our website does reflect that there is ongoing construction being completed at the hotel.

2/10 Terrible

Petetra

Disliked: Cleanliness, staff & service, property conditions & facilities
We checked in to the property and was doubled charged resulting in a 4 day hold on my card. We never received maid services throughout our 3 night stay. The front desk staff was not very professional having their personal calls on speaker phone while serving us. There was one lady who recommended a nice lounge to us as we were celebrating a birthday. The room needed maintenance desperately and the noise from the highway made it really hard to have a sound nights rest. Not to mention the phone rang every hour between 1am and 5am. I literally had to unplug it. I’m happy to see renovations happening at your property it’s definitely needed.
Stayed 3 nights in Feb 2024
Response from Shawnika on 28 Feb 2024
Thank you for your feedback and your stay. Please accept our humble apologies for failing to exceed your expectations during your stay. Our guest safety and satisfaction is our highest priority and we will utilize your comments to work diligently towards improving our service.

10/10 Excellent

Demeisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was very quiet and clean.
Stayed 4 nights in Feb 2024
Response from Shawnika on 28 Feb 2024
Thank you for your feedback and stay. We appreciate your comments and your loyalty.

6/10 Okay

Mack

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Shawnika on 28 Feb 2024
Thank you for your feedback and your stay

6/10 Okay

Christina

Disliked: Cleanliness, staff & service, property conditions & facilities
This seemed like an old property, with banged up doors, cracks in the walls, and it had a bad painting job. There was a dead gecko under our fold out bed, and hair in the bathrooms. The room was nice and big, and the linens were clean.
Stayed 1 night in Feb 2024
Response from Shawnika on 28 Feb 2024
Thank you for your feedback and your stay. Please accept our humble apologies for failing to exceed your expectations during your stay. Our guest safety and satisfaction is our highest priority and we will utilize your comments to work diligently towards improving our service.

8/10 Good

Jeffrey A

Travelled with partner
Liked: Cleanliness, amenities
Breakfast was much better than I anticipated.
Stayed 1 night in Feb 2024
Response from Shawnika Edwards on 25 Feb 2024
Thank you for your feedback and your stay

8/10 Good

Richa, florida

Liked: Cleanliness, staff & service, property conditions & facilities
I like the set up and how safe it was
Stayed 4 nights in Feb 2024
Response from Shawnika Edwards on 25 Feb 2024
Thank you for taking the time to complete our survey. We value our guests' satisfaction and hope to see you again soon

8/10 Good

Lelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Shawnika Edwards on 25 Feb 2024
Thank you for your feedback and your stay.

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
I love the welcoming feelings from the staff
Stayed 3 nights in Feb 2024
Response from Shawnika Edwards on 25 Feb 2024
Thank you for taking the time to complete our survey. We value our guests' satisfaction and hope to see you again soon

6/10 Okay

Marisa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious but basic necessities and noisy pool guests
Stayed 3 nights in Feb 2024
Response from Shawnika Edwards on 25 Feb 2024
Thank you for your feedback and your stay

10/10 Excellent

Tyrone

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was amazing
Stayed 4 nights in Feb 2024
Response from Shawnika Edwards on 25 Feb 2024
Thank you for your feedback and your stay. Our guests are our highest priority and we look forward to hosting you again.

10/10 Excellent

Mike

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Shawnika Edwards on 17 Feb 2024
Thank you for taking the time to complete our survey. We value our guests' satisfaction and hope to see you again soon

10/10 Excellent

Rickey

Stayed 3 nights in Feb 2024
Response from Shawnika Edwards on 22 Mar 2024
Thank you for taking the time to complete our survey. We value our guests' satisfaction and hope to see you again soon

10/10 Excellent

bhavil

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 3 nights in Feb 2024
Response from Shawnika Edwards on 10 Feb 2024
Thank you for your feedback and your stay. Our guests are our highest priority and we look forward to hosting you again.

8/10 Good

Shelle

Travelled with family
Liked: Cleanliness, staff & service
The front desk clerk was not friendly. Could be due to being tired but just looked unfriendly and only spoke when had to. Room waa very plain. Not in the best of areas.
Stayed 1 night in Feb 2024
Response from Shawnika Edwards on 10 Feb 2024
We sincerely apologize for not living up to your expectations while you were here. We value your opinions much and will include them into future developments.

4/10 Poor

JANE, LIBERTY TWP

Disliked: Staff & service, property conditions & facilities
dish wash broken
Stayed 2 nights in Jan 2024
Response from Shawnika Edwards on 10 Feb 2024
We sincerely apologize for not living up to your expectations while you were here. We value your opinions much and will include them into future developments.

6/10 Okay

Antonio

Liked: Staff & service
Disliked: Property conditions & facilities
The place was renovating .
Stayed 2 nights in Feb 2024
Response from Shawnika Edwards on 5 Feb 2024
Thank you for your feedback and your stay

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Andrea on 1 Feb 2024
Thank you for your feedback and your stay

2/10 Terrible

David

Stayed 2 nights in Jan 2024
Response from Andrea on 25 Mar 2024
Please accept our apologies for failing to exceed your expectations on your guest stay. We thank you for your feedback and your stay. Your feedback will assist us in our improvement initiatives.

2/10 Terrible

Arantxa

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Shawnika Edwards on 28 Jan 2024
We sincerely apologize for not living up to your expectations while you were here. We value your opinions much and will include them into future developments.

6/10 Okay

Quendra

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel has mold it can be seen in the ceilings and on the walls… the receptionist Cardi was very welcoming and helpful
Stayed 2 nights in Jan 2024
Response from Shawnika Edwards on 28 Jan 2024
We sincerely apologize for not living up to your expectations while you were here. We value your opinions much and will include them into future developments.

2/10 Terrible

Gary

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Way too costly for what is provided
Stayed 1 night in Jan 2024
Response from Shawnika Edwards on 28 Jan 2024
Thank you for your feedback and your stay

10/10 Excellent

Marcia

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Shawnika Edwards on 21 Jan 2024
Thank you for your feedback and your stay. Our guests are our highest priority and we look forward to hosting you again.

8/10 Good

Bryant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Shawnika Edwards on 21 Jan 2024
Thank you for taking the time to complete our survey. We value our guests' satisfaction and hope to see you again soon

2/10 Terrible

Troy

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Shawnika Edwards on 14 Jan 2024
We sincerely apologize for not living up to your expectations while you were here. We value your opinions much and will include them into future developments.

8/10 Good

Beverly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff
Stayed 1 night in Jan 2024
Response from Shawnika Edwards on 16 Jan 2024
Thank you for taking the time to complete our survey. We value our guests' satisfaction and hope to see you again soon.

6/10 Okay

luisa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from Shawnika Edwards on 14 Jan 2024
Thank you for taking the time to complete our survey. We value our guests' satisfaction and hope to see you again soon.

4/10 Poor

Lisa

Stayed 3 nights in Dec 2023
Response from Shawnika Edwards on 28 Jan 2024
Please accept our humble apologies for failing to exceed your expectations during your stay. Your feedback is very important to us and will be used in our future improvements.

4/10 Poor

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Booked king sized room but was told none available. Front desk not very friendly and asked why I was checking in so late ( at 3am)…. Maybe I interrupted her sleep? Idk
Stayed 1 night in Jan 2024
Response from Shawnika Edwards on 14 Jan 2024
We sincerely apologize for not living up to your expectations while you were here. We value your opinions much and will include them into future developments.

8/10 Good

Freda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The reason why I given the rating because the second room was better than the first room my family and I stayed in. The first room was terrible 😞 room and bathroom smelled like stale cigarettes had to call maintenance to spray the room. If it wasn't for the elevator broken down for 4days. We stayed on the third floor and I wasn't able to climb the stairs. I want to thank the Desk clerk for the accommodations to getting our family the new room.😊
Stayed 7 nights in Dec 2023
Response from Shawnika Edwards on 14 Jan 2024
Thank you for taking the time to complete our survey. We value our guests' satisfaction and hope to see you again soon.

2/10 Terrible

Avinash

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed at this hotel for 4 days 3 nights. The room was dusty and there was a thick mold and mildew build up by the air condition unit. I discovered this the day before we left after my wife and son got infections. I emailed the hotel along with pictures and patiently waited 2 days to get a reply. I was told that they were sorry and they offered a refund for one night. My wife and son were both still ill and I told the manager that the offer was not fair as my wife had been sick and unable to work due to the filthy room. After my reply to them the Manager ghosted me, I even sent an email thereafter following up. I guess she was hoping that I would simply forget and move on. I would never go there again even if it was the last place on earth.
Stayed 3 nights in Dec 2023
Response from Shawnika on 15 Jan 2024
Thank you for your feedback and your stay

8/10 Good

Karen

Stayed 5 nights in Dec 2023
Response from Shawnika Edwards on 22 Jan 2024
Thank you for your feedback and your stay

4/10 Poor

Phedra

Travelled with family
Liked: Amenities
The property itself had great parking, clean lobby and a great breakfast. Unfortunately, the room I was given (110), had an odor. I told front desk after check in. When I left the smell was there. The beds have to be replaced or there is some seepage somewhere. I won't be using the property again.
Stayed 3 nights in Dec 2023
Response from Shawnika Edwards on 31 Jan 2024
We sincerely apologize for not living up to your expectations while you were here. We value your opinions much and will include them into future developments.

6/10 Okay

Kashantay

Travelled with partner
Stayed 1 night in Dec 2023
Response from Shawnika Edwards on 7 Jan 2024
Thank you for your feedback and your stay

6/10 Okay

courtney

OK
Stayed 5 nights in Dec 2023
Response from Shawnika Edwards on 7 Jan 2024
Thank you for your feedback and your stay