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Todo estuvo excelente, la atención muy buena. Están realizando remodelaciones en la propiedad pero eso no interfiere con los espacios o afecta con respecto al ruido. Lo único que mejoraría sería el desayuno, que coloquen más opciones.
The bad staff and not very helpful
Also please be advised they don’t take affirm
Cameron
Stayed 3 nights in Mar 2024
Response from Shawnika on 13 Mar 2024
Thank you for your feedback and your stay. Please accept our apologies for failing you in your guest expectations. Our payment options are available on the websites and it is systemically restricted.
The location was great close to many shops and Sawgrass Mall
Staff service was great and the buffet breakfast
Patrice
Stayed 2 nights in Feb 2024
Response from Andrea on 8 Mar 2024
Thank you for your feedback and your stay.
6/10 Okay
Gustavo
7 Mar 2024
Disliked: Cleanliness
1. En la habitación se paseaban cucarachas.
2. El hotel durante mi estadía se encontraba pintando su interior por lo que no lo sentía agradable.
3. Ahora todos los paquetes que recibes a tu nombre de Amazon o de cualquier otra plataforma te cobran 5 dólares por cada uno cuando antes era free para el cliente.
4. El desayuno muy poco nutritivo.
5. Las camas si eran confortables.
En general un hotel bastante regular pero si lo necesitas solo para descansar unas horas y si consigues un buen precio estaría bien sino busca otra alternativa.
Gustavo
Stayed 5 nights in Feb 2024
Response from Andrea on 8 Mar 2024
Thank you for your feedback and your stay. Please accept our apologies for failing to exceed your expectations. Your comments will be utilized in helping us make continuous improvements
4/10 Poor
Monique, Atlanta
6 Mar 2024
Monique
Stayed 9 nights in Feb 2024
Response from Andrea on 26 Mar 2024
Thank you for your feedback and your stay. We apologize that we did not exceed your expectations during your stay with us. Our guest safety and satisfaction is of high priority to us and we work diligently to ensure this. Your feedback will be used to help us make improvements and we hope that you give us another chance to host your better in the future.
8/10 Good
Jacques
Travelled with family, Business traveller
6 Mar 2024
Didn’t like being awake at 7 am after a late check-in, for an apparent leak from the floors above. There is no floor above we are the floor above! And there was no sign of leak!
Jacques
Stayed 1 night in Mar 2024
Response from Andrea on 6 Mar 2024
Please accept our apologies for the disturbance. In the event of a leak, we do have emergency procedures in place and work diligently to ensure that our customers are least affected. In this case, it appears that the wrong room number was communicated. Thank you for your feedback and your stay. Again, please accept our apologies for the untimely disruption. We hope to better host you in the future.
Too many trucks are parked on the property. Foyer is not impressive. Front desk personnels do not represent well. Doesn’t look business like. Roaches were found in the room. I reported it to front desk. Did not receive good feedback. I mentioned that due to housekeeping not taking out the trash each day that causes bugs and roaches. She mentioned about Covid. Nothing to do with cleanliness. I also mentioned exterminator. Nothing said.
Carol
Stayed 4 nights in Feb 2024
Response from Andrea on 1 Mar 2024
Thank you for providing us with your feedback. We appreciate your stay and are humbly apologetic for failing to exceed your expectations regarding your stay. We do have pest control service on the property on a weekly basis. As for trash, we do not go to the guest room to collect the trash, but we do pick up all trash that is left outside the door and replace bags accordingly. I will work with the staff on proactive communication regarding guest requests.
I really need to leave a review about my disappointment with this booking. This property should not be available for bookings. It needs to close for major renovations to be done and customers should be inforned before booking that the property is under renovations. The property is dusty and the scent from the joint compound they are replastering the wall is very unpleasant. Because of this I had suffered with by sinus my entire stay. The staff's response to concerns is nonchalant and prescripted. In addition, I discovered on my last restless night that my room had a family of roaches.
Adrian
Stayed 3 nights in Feb 2024
Response from Shawnika on 1 Mar 2024
Thank you for your feedback and your stay. We apologize that your stay did not meet your expectations. We will utilize your comments to make improvements. Just as an FYI, our website does reflect that there is ongoing construction being completed at the hotel.
We checked in to the property and was doubled charged resulting in a 4 day hold on my card. We never received maid services throughout our 3 night stay. The front desk staff was not very professional having their personal calls on speaker phone while serving us. There was one lady who recommended a nice lounge to us as we were celebrating a birthday. The room needed maintenance desperately and the noise from the highway made it really hard to have a sound nights rest. Not to mention the phone rang every hour between 1am and 5am. I literally had to unplug it. I’m happy to see renovations happening at your property it’s definitely needed.
Petetra
Stayed 3 nights in Feb 2024
Response from Shawnika on 28 Feb 2024
Thank you for your feedback and your stay. Please accept our humble apologies for failing to exceed your expectations during your stay. Our guest safety and satisfaction is our highest priority and we will utilize your comments to work diligently towards improving our service.
This seemed like an old property, with banged up doors, cracks in the walls, and it had a bad painting job. There was a dead gecko under our fold out bed, and hair in the bathrooms. The room was nice and big, and the linens were clean.
Christina
Stayed 1 night in Feb 2024
Response from Shawnika on 28 Feb 2024
Thank you for your feedback and your stay. Please accept our humble apologies for failing to exceed your expectations during your stay. Our guest safety and satisfaction is our highest priority and we will utilize your comments to work diligently towards improving our service.
Thank you for your feedback and your stay. Our guests are our highest priority and we look forward to hosting you again.
8/10 Good
Shelle
Travelled with family
10 Feb 2024
Liked: Cleanliness, staff & service
The front desk clerk was not friendly. Could be due to being tired but just looked unfriendly and only spoke when had to. Room waa very plain. Not in the best of areas.
Shelle
Stayed 1 night in Feb 2024
Response from Shawnika Edwards on 10 Feb 2024
We sincerely apologize for not living up to your expectations while you were here. We value your opinions much and will include them into future developments.
We sincerely apologize for not living up to your expectations while you were here. We value your opinions much and will include them into future developments.
6/10 Okay
Antonio
3 Feb 2024
Liked: Staff & service
Disliked: Property conditions & facilities
The place was renovating .
Antonio
Stayed 2 nights in Feb 2024
Response from Shawnika Edwards on 5 Feb 2024
Thank you for your feedback and your stay
6/10 Okay
Richard
31 Jan 2024
Liked: Cleanliness, staff & service
Richard
Stayed 1 night in Dec 2023
Response from Andrea on 1 Feb 2024
Thank you for your feedback and your stay
2/10 Terrible
David
29 Jan 2024
David
Stayed 2 nights in Jan 2024
Response from Andrea on 25 Mar 2024
Please accept our apologies for failing to exceed your expectations on your guest stay. We thank you for your feedback and your stay. Your feedback will assist us in our improvement initiatives.
We sincerely apologize for not living up to your expectations while you were here. We value your opinions much and will include them into future developments.
The hotel has mold it can be seen in the ceilings and on the walls… the receptionist Cardi was very welcoming and helpful
Quendra
Stayed 2 nights in Jan 2024
Response from Shawnika Edwards on 28 Jan 2024
We sincerely apologize for not living up to your expectations while you were here. We value your opinions much and will include them into future developments.
We sincerely apologize for not living up to your expectations while you were here. We value your opinions much and will include them into future developments.
Thank you for taking the time to complete our survey. We value our guests' satisfaction and hope to see you again soon.
4/10 Poor
Lisa
7 Jan 2024
Lisa
Stayed 3 nights in Dec 2023
Response from Shawnika Edwards on 28 Jan 2024
Please accept our humble apologies for failing to exceed your expectations during your stay. Your feedback is very important to us and will be used in our future improvements.
Booked king sized room but was told none available. Front desk not very friendly and asked why I was checking in so late ( at 3am)…. Maybe I interrupted her sleep? Idk
Michelle
Stayed 1 night in Jan 2024
Response from Shawnika Edwards on 14 Jan 2024
We sincerely apologize for not living up to your expectations while you were here. We value your opinions much and will include them into future developments.
8/10 Good
Freda
Travelled with family and small children
6 Jan 2024
Liked: Cleanliness, staff & service, amenities
The reason why I given the rating because the second room was better than the first room my family and I stayed in. The first room was terrible 😞 room and bathroom smelled like stale cigarettes had to call maintenance to spray the room. If it wasn't for the elevator broken down for 4days. We stayed on the third floor and I wasn't able to climb the stairs. I want to thank the Desk clerk for the accommodations to getting our family the new room.😊
Freda
Stayed 7 nights in Dec 2023
Response from Shawnika Edwards on 14 Jan 2024
Thank you for taking the time to complete our survey. We value our guests' satisfaction and hope to see you again soon.
Stayed at this hotel for 4 days 3 nights. The room was dusty and there was a thick mold and mildew build up by the air condition unit. I discovered this the day before we left after my wife and son got infections. I emailed the hotel along with pictures and patiently waited 2 days to get a reply. I was told that they were sorry and they offered a refund for one night. My wife and son were both still ill and I told the manager that the offer was not fair as my wife had been sick and unable to work due to the filthy room. After my reply to them the Manager ghosted me, I even sent an email thereafter following up. I guess she was hoping that I would simply forget and move on. I would never go there again even if it was the last place on earth.
Avinash
Stayed 3 nights in Dec 2023
Response from Shawnika on 15 Jan 2024
Thank you for your feedback and your stay
8/10 Good
Karen
2 Jan 2024
Karen
Stayed 5 nights in Dec 2023
Response from Shawnika Edwards on 22 Jan 2024
Thank you for your feedback and your stay
4/10 Poor
Phedra
Travelled with family
2 Jan 2024
Liked: Amenities
The property itself had great parking, clean lobby and a great breakfast. Unfortunately, the room I was given (110), had an odor. I told front desk after check in. When I left the smell was there. The beds have to be replaced or there is some seepage somewhere. I won't be using the property again.
Phedra
Stayed 3 nights in Dec 2023
Response from Shawnika Edwards on 31 Jan 2024
We sincerely apologize for not living up to your expectations while you were here. We value your opinions much and will include them into future developments.