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Reviews of Casa Bella Inn & Suites Extended Stay

3 out of 5
Casa Bella Inn & Suites Extended Stay
2850 Apalachee Pkwy, Tallahassee, FL

Reviews

5.8
Rating 10 - Excellent. 46 out of 197 reviews" "
Rating 8 - Good. 26 out of 197 reviews" "
Rating 6 - Okay. 34 out of 197 reviews" "
Rating 4 - Poor. 31 out of 197 reviews" "
Rating 2 - Terrible. 60 out of 197 reviews" "

5.4/10

Cleanliness

6.6/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities
There was no shower curtain in the bathroom, there’s spider webs on the inside of the window, the A/C unit is clogged and dirty. They also advertised pictures with food warmers for breakfast but they don’t serve any.
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Sarah,Thank you for taking a moment to leave a review. We regret to learn that your recent experience fell short of expectations. Your feedback will be shared with our team to ensure our high standards of cleanliness are being met and to seize any opportunity to improve. It was a pleasure having you here, and we hope you will give us another chance to deliver a seamless stay worthy of a perfect rating.SignedRapunzel McClinton,General Manager

6/10 Okay

Norman

Business traveller
Liked: Cleanliness, staff & service
Not much of a stay but Ok.
Stayed 1 night in Apr 2024
Response from General Manager on 11 Apr 2024
Dear Norman,Thank you for your recent stay and for taking the time to share your comments. While we're glad you had an enjoyable experience, we're disappointed to hear we may have fallen short of meeting all of your expectations. Our front desk team is always available and happy to help with any concerns that may arise during your time with us and to ensure you have a comfortable stay. We're grateful for your comments, and we hope to have the opportunity to impress you the next time you're in the area.SignedRapunzel McClinton,General Manager

2/10 Terrible

Alfredo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to like about this hotel. It was filthy, there were roaches, and their key system was faulty. I actually came 11:45 pm back ; key didn’t work . Called and bang on door for about an hour; no response till police came and nothing could be done. Had to get another room during FATHER’s weekend for my daughters !!!. No rooms anywhere but one finally got at 2:00 am!!!. Cost me $475 plus tax!. Manager was suppose to call me and did not and Expedia informed me that they would not warrant a refund or any consideration for that nightmare weekend at that awful place !!!
Stayed 2 nights in Mar 2024

2/10 Terrible

gerson

Disliked: Cleanliness, staff & service, property conditions & facilities
No good at all. Place really unhealthy. Dirt. Bedbugs. Bad smell Never go back again.
Stayed 2 nights in Mar 2024

6/10 Okay

Karen

Stayed 1 night in Mar 2024

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
This was a very lovely hotel and staff very friendly. I would recommend this place
Stayed 1 night in Feb 2024
Response from Darla on 13 Feb 2024
Thank you for the rating. We are pleased you enjoyed your visit at Casa Bella. Would love to see you again soon!

4/10 Poor

thu

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Mixed Review
When we arrived they told us they had no more rooms available. There was no phone call or email to address the concern until we arrived very late after a day of driving. They were nice enough to give us an option to stay in room without hot water or a room without key entry. We took the latter. The room was kind of dirty and only had one towel for us to share. We were still glad to have a place to stay but nothing was offered in compensation, even after reaching out the next day.
Stayed 1 night in Jan 2024
Response from Darla on 26 Jan 2024
Thank you for your feedback. We're so sorry to hear that your stay didn't quite live up to your expectations. We hope to have the chance to welcome you back and make a better impression soon.

10/10 Excellent

Angel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Excellent stay great staff
Stayed 2 nights in Jan 2024
Response from Darla on 26 Jan 2024
Thank you for the rating. We are pleased you enjoyed your visit at Casa Bella. Would love to see you again soon!

2/10 Terrible

Preston

Stayed 2 nights in Jan 2024
Response from Darla on 23 Jan 2024
Preston, thank you for your feedback. We're so sorry to hear that your stay didn't quite live up to your expectations. We hope to have the chance to welcome you back and make a better impression soon.

6/10 Okay

pablo alcides

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Darla on 18 Jan 2024
Thank you for your kind review! Please be sure to stay with us again in the future!

8/10 Good

Angela Rose, PENSACOLA

Travelled with group
Liked: Amenities
For what we paid, it was completely worth it, the staff were extremely friendly and very sweet. It was a convenient location and the property was maintained. Our individual room was safe, and the towels were very soft and fluffy. I would definitely stay there again, when looking for an affordable Weekend getaway
Stayed 2 nights in Jan 2024
Response from Darla on 10 Jan 2024
Thank you for your kind review! Please be sure to stay with us again in the future!

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Darla on 3 Jan 2024
Thank you for your kind review! Please be sure to stay with us again in the future!

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel I ever stayed
I paid for two rooms but reservation was made for one room. The mattress is dirty and hard. The shower tub doesn’t drain
Stayed 1 night in Dec 2023
Response from Darla on 31 Jan 2024
Thank you for taking the time to write your comments on your recent stay at the Casa Bella Inn and Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Kenetra

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
This hotel do not tell u in advance that they require a security deposit at check in, u have to request wash towels, no hair dryer in room or coffee pot….
Stayed 3 nights in Dec 2023
Response from Darla on 3 Jan 2024
I apologize for your experience, I will share your feedback with our staff so that we can improve in the future. Thank you for the review.

2/10 Terrible

Sheri

Disliked: Cleanliness, property conditions & facilities, room comfort
Room was filthy
Key didn’t work so went back to office and 2nd key didn’t work so I asked for a different room and it was disgusting, visibly filthy floor and dust everywhere. Could see footprints on the tile floor. Also the smoke detector was beeping. Went back to front office and asked for another room this one was filthy too. The smoke detector wasn’t beeping because someone took it off the wall. Even had visible dried dirt, sticks and pine needles on the bathroom countertop and night stand was gross too. At this point an hour had gone by since we checked in and we just excepted another room change would not improve the conditions. I highly recommend never staying here especially if you have kids, it was just my husband and I. I seriously want a refund, I have seen nicer conditions in a campground shower house than the conditions of the rooms we saw. The ice machine and vending machine were not in operation. The elevator entrance was very dark at night. The one positive was they had an elevator since we were on the 3rd floor.
Stayed 1 night in Dec 2023
Response from Darla on 3 Jan 2024
I apologize for your experience, I will share your feedback with our staff so that we can improve in the future. Thank you for the review.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go to another hotel
Rude staff, hotel smelled. I left and stayed elsewhere
Stayed 1 night in Dec 2023
Response from Darla on 3 Jan 2024
I apologize for your experience, I will share your feedback with our staff so that we can improve in the future. Thank you for the review.

8/10 Good

Antonio

Travelled with family
Liked: Staff & service
Good location. Good hot breakfast.
Stayed 2 nights in Dec 2023
Response from Darla on 3 Jan 2024
Thank you for your review. Please be sure to stay with us again in the future!

6/10 Okay

Sporty

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Darla on 3 Jan 2024
I apologize for your experience, I will share your feedback with our staff so that we can improve in the future. Thank you for the review.

2/10 Terrible

Satonja

Stayed 2 nights in Dec 2023
Response from Darla on 3 Jan 2024
I apologize for your experience, I will share your feedback with our staff so that we can improve in the future. Thank you for the review.

4/10 Poor

Therese

Stayed 2 nights in Dec 2023
Response from Darla on 3 Jan 2024
I apologize for your experience, I will share your feedback with our staff so that we can improve in the future. Thank you for the review.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
A Fair Stay but not the Greatest
The room had decent beds & floors but the tub, toilet, & sink was not clean. The floor in the bathroom was not clean either. There weren't any rags.
Stayed 1 night in Dec 2023
Response from Darla on 3 Jan 2024
I apologize for your experience, I will share your feedback with our staff so that we can improve in the future. Thank you for the review.

8/10 Good

Wilfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Darla on 3 Jan 2024
Thank you for your review. Please be sure to stay with us again in the future!

10/10 Excellent

Manish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for price.
Stayed 1 night in Nov 2023
Response from DM on 29 Nov 2023
Thank you for the rating. We are pleased you enjoyed your visit at Casa Bella. Would love to see you again soon! Kind Regards, Darla Mack

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from DM on 29 Nov 2023
Thank you for the rating. We are pleased you enjoyed your visit at Casa Bella. Would love to see you again soon! Kind Regards, Darla Mack

2/10 Terrible

Marilizzie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty room
Stayed 1 night in Nov 2023
Response from DM on 29 Nov 2023
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

2/10 Terrible

Gary

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was not somewhere we would recommend. ever.
Stayed 1 night in Nov 2023
Response from DM on 29 Nov 2023
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

4/10 Poor

Todd

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty
Dirty and gross in every aspect.
Stayed 1 night in Nov 2023
Response from DM on 29 Nov 2023
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

4/10 Poor

Beth

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We arrived at 11:00 at night only to be told that there was no room for us. We were sent 20 minutes out of the way to stay at a sister hotel, Seven Hills Suites. The room was clean and the bed slept fine. Upon waking the in the morning the shower only had hot scalding water so we were unable to shower before heading out for work. We were not offered an apology let alone a discount. An apology would have been nice and a discount would have been even nicer.
Stayed 1 night in Nov 2023
Response from DM on 29 Nov 2023
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

6/10 Okay

Darsha

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
My linens smelled of cigarette smoke and I was afraid to walk on the floor without shoes. I reserved a king/ business room but was downgraded because none were available.
Stayed 1 night in Nov 2023
Response from DM on 29 Nov 2023
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

2/10 Terrible

Tracy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not clean! Pay to stay elsewhere!
The lady at the front desk was very nice. The room was not clean. There were shoe prints in the dirt on the bathroom floor. I don’t think the room has ever been mopped. I threw water on the floor and used a towel to just get the top layer of grime off. The AC unit was gross with things in the grates. The walls are super thin. We were limited with choices in hotels as we booked late. Definitely will not stay here again!
Stayed 1 night in Nov 2023
Response from DM on 29 Nov 2023
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

4/10 Poor

Stacey

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
There’s nothing I can add to what others have said. There was mold on our ceiling, hair in the bathroom, and someone else’s toothpaste in my sink. Like my husband said “it served its purpose and we didn’t pay double for an adequate hotel!!!!
Stayed 2 nights in Nov 2023
Response from DM on 29 Nov 2023
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

10/10 Excellent

Steve

Stayed 1 night in Nov 2023
Response from DM on 29 Nov 2023
Thank you for the rating. We are pleased you enjoyed your visit at Casa Bella. Would love to see you again soon! Kind Regards, Darla Mack

2/10 Terrible

Piper

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not even worth the cheap price. We booked a king but were put in two doubles. The room was disgusting, dirty floor, sink had hair and toothpaste left in it, melted ice cream in the mini fridge. We went back to the front and told them about the condition and somehow they had a king room for us. We took the king but it was dirty too. YWe found chip crumbs beside the bed, dust in every corner, spider webs along baseboards. Worst stay we’ve probably ever had.
Stayed 1 night in Nov 2023
Response from DM on 29 Nov 2023
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

2/10 Terrible

Michael, tampa

Stayed 2 nights in Nov 2023
Response from Darla on 3 Jan 2024
I apologize for your experience, I will share your feedback with our staff so that we can improve in the future. Thank you for the review.

2/10 Terrible

Richard

Disliked: Cleanliness
Give this Place a Pass
The room was not cleaned when I checked in. There was dirt on the counters and floors. There was a used bar of soap in the shower from the previous guest. The TV remote was sticky (yuck). I put a request on the door for maid service, but no one came. Breakfast was OK, waffles, eggs, bacon, etc. The front desk was friendly and helpful, and the maids gave me extra soap and shampoo on request, just never made it to the room for actual cleaning before or during my stay.
Stayed 4 nights in Nov 2023
Response from DM on 29 Nov 2023
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

2/10 Terrible

Corey

Travelled with group
Disliked: Staff & service
They did not let me check in early and then they overbooked and didn’t let me stay in my room.
Stayed 1 night in Nov 2023
Response from DM on 29 Nov 2023
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

2/10 Terrible

Perry

Travelled with group
Disliked: Cleanliness, staff & service
In all my years of traveling to Tallahassee for FSU football I've never had the experience of checking into a hotel where the front desk worker tells me my room won't be available until 3PM. I was able to get a room at 2PM and upon receiving my room keys the door wouldn't open after two attempts to recode the key. I told workers I had to leave for the game and would return to get my keys. The keys were ready and the lock was changed and fixed. I went out for dinner and drinks and returned to the hotel lobby to find no front desk worker. A guest told me he observed her grab her backpack and leave for the evening. I waited for approximately 15 minutes to hopefully get a towels and wash rags with no success. I wake up the next morning and return to the front desk to ask her for towels and rags. She informed me there were no towels and provided me with a damp rag. There were coffee packs in the room with no coffee maker. I've never left a hotel without leaving a generous gratuity for the house cleaning personnel. Today I left no gratuity. I want a refund for the terrible service as well as the poor condition of this hotel.
Stayed 1 night in Nov 2023
Response from DM on 29 Nov 2023
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service
I wasn’t able to check in when I arrived at the hotel. And had to sleep in my car with my family because I couldn’t get in my room until the next morning. and then my room was still not ready for me so I had to wait until 3 pm to get in my room. No towels to shower. poor communication and service will not be recommending this place to anyone. Also I contacted hotel.com for a refund for not being able to check in on the first day.
Stayed 2 nights in Nov 2023
Response from DM on 29 Nov 2023
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

4/10 Poor

Sally

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Rooms not clean and old
This place was very disappointing. Only two bath towels. No hand towels. Floor was completely dirty. No hairdryer will not stay here again.
Stayed 1 night in Nov 2023
Response from DM on 29 Nov 2023
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

4/10 Poor

Edward

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from DM on 29 Nov 2023
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

2/10 Terrible

md S

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty. Stain in the bed sheet. Bad smelling. Stay in this hotel if you like to have a sleepless night.
Stayed 1 night in Nov 2023
Response from DM on 29 Nov 2023
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

4/10 Poor

Sharon

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Price was very reasonable. However the room was not cleaned properly. The trash can hadn't been emptied. Something had been spilled on the cabinet and not wiped up. The floor hadn't been swept or mopped.
Stayed 1 night in Oct 2023
Response from dm on 29 Nov 2023
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

6/10 Okay

Gloria J., Palmetto

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Older property. Comfortable room. Not clean.
Stayed 2 nights in Oct 2023
Response from dm on 29 Nov 2023
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from DM on 29 Nov 2023
Thank you for the rating. We are pleased you enjoyed your visit at Casa Bella. Would love to see you again soon! Kind Regards, Darla Mack

2/10 Terrible

Brendan

Business traveller
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from DM on 29 Nov 2023
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

10/10 Excellent

Sandy

Stayed 1 night in Oct 2023
Response from DM on 29 Nov 2023
Thank you for the rating. We are pleased you enjoyed your visit at Casa Bella. Would love to see you again soon! Kind Regards, Darla Mack

2/10 Terrible

Tamara where is the gotch

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two nights in a dump= $900!!!
We arrived (after paying for a king room) and we’re told that there aren’t any, but for a $50 a night up charge I can have a king suite. If squeezing a sofa into a room qualifies as a suite then you can keep it. I was charged $100 per night, not $50 plus a new reservation charge. All in all an extra $400 dollars and the room was dirty, the blow dryer broken, and the sink clogged.
Stayed 2 nights in Oct 2023
Response from DM on 29 Nov 2023
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from DM on 29 Nov 2023
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

10/10 Excellent

EUGENE

Stayed 1 night in Oct 2023
Response from DM on 29 Nov 2023
Thank you for the rating. We are pleased you enjoyed your visit at Casa Bella. Would love to see you again soon! Kind Regards, Darla Mack

6/10 Okay

Jared

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Last option on game day
Stayed here as it was our last option when traveling to watch an FSU football game. Air-conditioning unit was filthy. Killed several bugs. Floor was sticky and not very clean. Just greeted by an opossum on the stairs. On the way you are room.
Stayed 1 night in Oct 2023
Response from DM on 29 Nov 2023
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack