In-room safe, individually decorated, individually furnished, free WiFi

Reviews of Itaipei Service Apartment

3.5 out of 5
Itaipei Service Apartment
1F, No.209, Sec.1, Civic Blvd, Taipei, Main Station, 209, Taipei, TPE

Reviews

8.2

Very good

Rating 10 - Excellent. 294 out of 1000 reviews" "
Rating 8 - Good. 526 out of 1000 reviews" "
Rating 6 - Okay. 134 out of 1000 reviews" "
Rating 4 - Poor. 33 out of 1000 reviews" "
Rating 2 - Terrible. 13 out of 1000 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

bryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from itaipei on 11 Mar 2020
Thanks for your review. hope to see you again

10/10 Excellent

Daphne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely recommend to friends and family!
Wonderful stay at iTaipei service apartment! The location was unbeatable, just above Taipei main station and Qsquare shopping centre. The mini kitchenette made it easy for quick breakfasts on those mornings that we couldn't wake up early enough. . Friendly front desk staff, security staff, and housekeeping staff. . Only drawback was that the pillows were too soft for me.
Stayed 4 nights in Mar 2020
Response from itaipei on 11 Mar 2020
Thanks for your review. hope to see you again

6/10 Okay

kim-kwong

Liked: Cleanliness, property conditions & facilities, room comfort
Good yet need better briefing
The I taipei was good as I stayed there several time. However this time the briefing by the staff was a bit rush and had not checked the hot water as well as the relevant switch. I have to called front desk later to fix the hat water as it was not turned as needed repairman to fix the switch.
Stayed 1 night in Feb 2020
Response from itaipei on 13 Feb 2020
Thank you for the advice, we will try our best to improve ourselves. Looking forward to your next visiting. Regards

6/10 Okay

kim-kwong

Liked: Cleanliness
good location, briefing can be better
he location is great and the price is OK. I stayed there for several times. However the staff can give a better briefing as it was a bit tricky to operate the hot water this time.. (it was some how off ) ,; last time it was some lighting that won,t turn off. . After a long travel on the road, travelers may not be able to catch every word that the staff said on the operating of various facilities in the room. A slow and throughout briefing can help the guest to have a great rest, especial for the first night and in a strange and new place.
Stayed 3 nights in Feb 2020
Response from Itaipei on 12 Feb 2020
Thank you for the advice, we will try our best to improve ourselves. Looking forward to your next visiting. Regards

10/10 Excellent

AJ, Wellington, New Zealand

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, close to Taipei main station, with friendly and helpful staff.
Stayed 1 night in Feb 2020
Response from itaipei on 12 Feb 2020
Thanks for your review. hope to see you again

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment was clean and functional. Toilet was a squeeze for the average asian but overall it was a nice experience.
Stayed 4 nights in Dec 2019
Response from itaipei on 31 Jan 2020
Thanks for your review. hope to see you again

10/10 Excellent

Lisa

Liked: Cleanliness, amenities, property conditions & facilities
Location is great. Customer service is excellent! I really enjoyed my stay.
Stayed 14 nights in Jan 2020
Response from itaipei on 26 Jan 2020
Thanks for your review. hope to see you again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are very friendly, helpful and 24 hours accesible. We have a washing machine in our apartment. They can dry the washed laundry for you. If it's your first time in Taipei, this is the best hotel for you. It is just located on the top of the mrt, high speed, bus station and subway. There is a huge underground shopping mall. There are also department store and some famous brand stores across street. I will go back to them for next visit.
Stayed 6 nights in Jan 2020
Response from itaipei on 17 Jan 2020
Thanks for your review. hope to see you again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
good location, small and cozy room, very clean.
Stayed 1 night in Jan 2020
Response from itaipei on 7 Jan 2020
Thanks for your review. hope to see you again

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Service Apartment is near the train station which makes it convenient. But getting to the apartment from the mall can be confusing for the first few times. Not much amenities, just a regular room.
Stayed 2 nights in Dec 2019
Response from itaipei on 6 Jan 2020
Thanks for your review. hope to see you again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019
Response from itaipei on 5 Jan 2020
Thanks for your review. hope to see you again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from itaipei on 29 Dec 2019
Thanks for your review. hope to see you again

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Spacious. Well-equipped. Washer and dryer available. Help desk at lvl is helpful. A pleasant stay yet again
Stayed 4 nights in Dec 2019
Response from itaipei on 29 Dec 2019
Thanks for your review. hope to see you again

8/10 Good

Piriya

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is right at the shopping mall, which makes this place so convenient. The bathroom was too small.
Stayed 3 nights in Dec 2019
Response from itaipei on 16 Dec 2019
Thank you for your feedback. We have another different room type.Looking forward to your next coming.

8/10 Good

Wayne, Los Angels

Travelled with family, Business traveller
Convenience is a plus but the sanitation part is not sure. Maintenance needs to be improved. The AC in my room didn't work very well so I was sick the second day till now.
Stayed 4 nights in Dec 2019
Response from itaipei on 15 Dec 2019
Thank you for your feedback. We will improve our facility . Looking forward to your next coming.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will come back again for sure!
Super convenient location with friendly staff.
Stayed 1 night in Nov 2019
Response from itaipei on 10 Dec 2019
Thank you for your feedback. Looking forward to your next coming.

8/10 Good

Tang

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and homely
Stayed 3 nights in Nov 2019
Response from itaipei on 10 Dec 2019
Thank you for your feedback. Looking forward to your next coming.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms, comfortable beds. Kitchen was useful for us with a toddler, we could cook easy meals. Microwave available upon request. Washing machine easy to use.
Stayed 7 nights in Nov 2019
Response from itaipei on 10 Dec 2019
Thank you for your feedback. Looking forward to your next coming.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from itaipei on 10 Dec 2019
Thank you for your feedback. Looking forward to your next coming.

10/10 Excellent

PREM, SINGAPORE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The total convenience. Shopping/Dining in basement, and best of all the Taipei Main Station, where you get the MRT and the High Speed Rail, is in the basement area as well! Additionally, the price is inexpensive for a 2bedroom, and a better option than staying in a small hotel room. Go check it out on Expedia, with your chosen dates, and you will be thrilled to find this goldmine of a place.
Stayed 10 nights in Nov 2019
Response from itaipei on 9 Dec 2019
Thank you for your feedback. Looking forward to your next coming.

4/10 Poor

Verified traveller

Stayed 7 nights in Nov 2019
Response from itaipei on 8 Dec 2019
Thank you for your feedback.

6/10 Okay

huang

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
this property needs to remodel at once. curtain is so dirty next to your bed . washer and dryer not working properly it took me long time to do my laundry.
Stayed 3 nights in Dec 2019
Response from itaipei on 8 Dec 2019
Thank you for your feedback. We will improve our facility and clean. Looking forward to your next coming.

8/10 Good

Verified traveller

Liked: Cleanliness
The office is remote from the property, very difficult to register cause too busy to park and unload luggage’s!
Stayed 3 nights in Nov 2019
Response from itaipei on 5 Dec 2019
Thank you for your feedback.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2019
Response from itaipei on 4 Dec 2019
Thank you for your feedback. Looking forward to your next coming.

10/10 Excellent

Lan Yan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from itaipei on 2 Dec 2019
Thank you for your feedback. Looking forward to your next coming.

10/10 Excellent

Seng Hau

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Good location, clean and reasonable price.
Stayed 1 night in Nov 2019
Response from itaipei on 25 Nov 2019
Thank you for your feedback. Looking forward to your next coming.

6/10 Okay

Verified traveller

Stayed 2 nights in Nov 2019
Response from itaipei on 19 Nov 2019
Thank you for your feedback. Looking forward to your next coming.

8/10 Good

ji

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location is good And Roomcondition is so good I am satisfied
Stayed 2 nights in Nov 2019
Response from itaipei on 18 Nov 2019
Thank you for your feedback. Looking forward to your next coming.

6/10 Okay

Wilson

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to do proper shower as The water pressure is weak.good location, just across Taipei train station and bus station
Stayed 1 night in Nov 2019
Response from itaipei on 16 Nov 2019
Thank you for your feedback. We will improve our facility . Looking forward to your next coming.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The bath tub is too tall, it is hard to get in and out of the bathtub.
Stayed 3 nights in Nov 2019
Response from itaipei on 13 Nov 2019
Thank you for your feedback.

8/10 Good

Patty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from itaipei on 7 Nov 2019
Thank you for your feedback. Looking forward to your next coming.

4/10 Poor

Diana

Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Oct 2019
Response from itaipei on 7 Nov 2019
Thank you for your feedback. Looking forward to your next coming.

10/10 Excellent

Yuet Fun

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from itaipei on 4 Nov 2019
Thank you for your feedback. Looking forward to your next coming.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amenities lacking not in room or cookware detergent etc.
Stayed 2 nights in Oct 2019
Response from itaipei on 1 Nov 2019
Thank you for your feedback. Looking forward to your next coming.

10/10 Excellent

Leonard

Stayed 4 nights in Oct 2019

8/10 Good

JD

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The property is incredibly convenient to Taipei Main Station, restaurants and shopping. The staff is friendly and accommodating. The price was low. The room and galley kitchen in the hall was small and there was little to no ability to work in the room. If you are out most of the day and just need a place to hang your hat and crash, this is the most affordable & convenient place.
Stayed 4 nights in Oct 2019
Response from itaipei on 1 Nov 2019
Thank you for your feedback. Looking forward to your next coming.

10/10 Excellent

Taipeivisitor, Boston, MA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Very reasonably maintained adjusted with age of building. Daily room service. Major hub of all transportation, i.e., train, Taipei subway, bus. Endless shopping opportunities and restaurants in the nearby area.
Stayed 3 nights in Oct 2019
Response from itaipei on 21 Oct 2019
Thank you for your feedback. Looking forward to your next coming

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Amazing location
Amazing location. In same building as Q mall with shops, food court restaurants and supermarket. Connected to central bus station and train station. Bathroom not so clean. Has ants and insects. Water heater tricky to use. Beds very hard.
Stayed 4 nights in Oct 2019
Response from itaipei on 20 Oct 2019
Thank you for your feedback. We will improve our facility and clean. Looking forward to your next coming.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from itaipei on 14 Oct 2019
Thank you for your feedback. Looking forward to your next coming

6/10 Okay

Verified traveller

Disliked: Cleanliness
Poor Hygiene
Spacious hotel but washroom is super small... There are also ants around the kitchen area...
Stayed 3 nights in Sep 2019
Response from Martina on 25 Sept 2019
Thank you for your feedback. We will improve our clean.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Proximity to transportation, shopping and other great areas. Cleanliness. We had a great stay in Taipei and thank ITaipei for helping make this possible. Thanks!
Stayed 4 nights in Sep 2019
Response from Martina on 25 Sept 2019
Thank you for your feedback. Looking forward to your next coming.

8/10 Good

Tak kei Colin

Liked: Cleanliness, property conditions & facilities, room comfort
Nice apartment in Big Taipei
Nice location and cozy environment. Easy go everywhere and the centre point of Taipei. Recommend to stay
Stayed 1 night in Sep 2019
Response from Martina on 22 Sept 2019
Thank you for your feedback. Looking forward to your next coming.

8/10 Good

sang min

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Good location. Little bit inconvenience elevater. Normally satisfied to stay
Stayed 2 nights in Sep 2019
Response from Martina on 13 Sept 2019
Thank you for your feedback. Looking forward to your next coming.

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2019
Response from Martina on 12 Sept 2019
Thank you for your feedback. Looking forward to your next coming.

8/10 Good

Verified traveller

Travelled with partner
Reception was a little tricky to find as it's not where you expect it to be but the hotel is actually very convenient to access with multiple entry/exits also to directly go inside the very nice shopping mall and metro stations, central train station and huge underground shopping mall system. Location is definitely the big plus of this hotel. English of the staff except for the reception can be challenging. Room was clean and included a washing machine with drying function. No smell, quiet.
Stayed 5 nights in Jun 2019
Response from Martina on 10 Sept 2019
Thank you for your feedback. Looking forward to your next coming.

10/10 Excellent

Ow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Martina on 6 Sept 2019
Thank you for your feedback. Looking forward to your next coming.

10/10 Excellent

Tjong Yong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient for shopping and transportation
Central location
Stayed 2 nights in Aug 2019
Response from Martina on 12 Aug 2019
Thank you for your feedback. Looking forward to your next coming.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great- Close to bus and train stations, easy access to go anywhere Standard double room was a good size, comfortable Rooms were clean, staff friendly, very secure key card access to elevators and rooms Property is a combination of private apartments and hotel rooms. A little confusing to get to room-but manageable Can’t read Chinese-there were no English instructions for washing machine or AC but we managed! Overall-we would definitely stay here again!
Stayed 5 nights in Jul 2019
Response from Martina on 8 Aug 2019
Thank you for your feedback. Looking forward to your next coming.

8/10 Good

Candice

Travelled with family
The property locates in excellent location, right above the Taipei main station, surrounded by shopping mall and local stores. Amenities in the guest rooms are not in good condition, the bathroom door is broken but no one seems to repair it. Do not expect much for housekeeping as they won't make much effort tidying the room.
Stayed 3 nights in Jul 2019
Response from Martina on 2 Aug 2019
Thank you for your feedback. Looking forward to your next coming.